Building a Better Dashboard | Customer Experience Webinar

Join Heart of the Customer’s CEO Jim Tincher and special guest Shaughn Houston of Esri Canada for a practical webinar on extending your customer experience (CX) dashboards to provide critical information on the customer experience from your organization’s data. Shaughn will share his experience at Esri Canada moving from traditional survey-based dashboards to integrating the data his internal customers care about - behavioral and operational data.
Here's what you'll gain:
Techniques for selecting the right behavioral and operational data to gain insights into customer actions and preferences.
Strategies for selecting - and finding - the right kind of data for your dashboards.
Practical steps to apply integrated data analysis in your business to improve customer satisfaction and drive growth.
This webinar is designed for CX professionals and business leaders looking to use data more effectively in their customer experience strategies. Join us to learn how to apply these insights to make informed decisions and enhance your customer interactions.