Crisis Cleanup Detailed Phone Training - 2024

0:00 - Introduction
2:33 - Phone Volunteer Requirements & Setup
4:43 - General Guidelines for Phone Volunteers
6:20 - Set Caller Expectations
7:56 - Phone Page
11:38 - Taking phone calls
14:52 - Case Intake Form
24:05 - Work Page
28:39 - Conclusion
Link to Crisis Cleanup User Guide - tinyurl.com/CC...

[@virginiamagill1881]

The user guide link worked fine for me. It opens in Google Drive but I didn't have any issues opening.

[@debbieaperkinsrn]

Please provide a direct link for the user manual.

[@MaryBenedek]

Mary Benedek is here

[@mkroyle]

Gina, User Guide link is still not working. Training was great, btw!

[@LisaBloom-i2q]

Would love to help with the call center and the video is great but the user guide would be especially helpful. Unfortunately the link to the guide isn't working.

[@heatherp.4090]

I can't seem to find the User Guide link in the comments. Can you please direct me to where it is? Thank you!

[@EricPrine-k4h]

well me and mary were called to help out

[@BruceLarsen-fy3jv]

Like others, I am having a hard time finding a functional link to the user guide. If you could repost it and verify it is working as well as pin it to the top of the comments that would be helpful. Thanks.

[@jensschnebele6206]

Sometimes Company’s VPN block google drive.
I had to get the drive files at home on my personal laptop with VPN turned off.

[@cacosud]

The link to the cleanup user guide doesn't work

[@GinaNewbyCrisisCleanup]

Thank you! I fixed the link.

[@sadiebarrientos6813]

​@@GinaNewbyCrisisCleanupthe link is not working for the user guide.