Glad you got it working. I also bought from them years ago and probably wouldn’t again. Also had issues with their service and responses. Hopefully the softener is working well for you.
You find this type of customer service surprising in light of the fact that intelligent people always go to the Internet to check out a company and product. If 1 out of 10 people that have viewed your video, go someplace else with say $200 profit on each unit, this costs them $13200. Verses sending you a $10 part, I guess that you can't fix stupid.
Today I came home from the cabin, water is spraying from the main valve body. (Genisis-2-upflow) I bought it on 11/25/2020. Less than 3 years old.
They wouldn't believe me, So I bought a valve on line for $25 and replaced it. It has worked since then. NO other problems.
Glad you got it working. I also bought from them years ago and probably wouldn’t again. Also had issues with their service and responses. Hopefully the softener is working well for you.
You find this type of customer service surprising in light of the fact that intelligent people always go to the Internet to check out a company and product. If 1 out of 10 people that have viewed your video, go someplace else with say $200 profit on each unit, this costs them $13200. Verses sending you a $10 part, I guess that you can't fix stupid.
Did you ever get this resolved?