How to clear clogs and what to do when the indicator light turns red on your Shark® UpLight™ Vacuum
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- Опубліковано 2 вер 2019
- Learn how to clear clogs and what to do if the brushroll indicator light on your Shark® APEX® UpLight™ Corded Lift-Away® Vacuum turns red.
To learn more, visit sharkclean.com. - Наука та технологія
For anyone else who had this issue, there's an elastic band that runs around the rollers that had stretched out and was getting caught in the roller. I presume that removing the band will make the seal worse, but it works as a temporary solution until I can get a replacement part.
I did everything I could in this video and the spinning always stops. The light starts green and then roughly two seconds in, it turns red. I see the orange and yellow rollers spinning a few rotations so it doesn’t look like anything is preventing it from spinning. But it consistently will stop after two seconds. I don’t see any blockages. I’ve only had this since maybe late 2019 or early 2020. What can be done??
We are sorry to hear about this issue with your vacuums brush roll. To assist you regarding this mater please call us at 1-855-427-5125. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET.
Did you get it working? Mines is doing the same thing
@@JJ-cb7gq I ended up calling and going through the motions of troubleshooting and was not able to fix it. The warranty was active but didn’t cover the roller unit as it only covered the “machine” parts which is where the handle is. So it was around $50 to get a replacement roller unit and it shipped pretty fast. Not too bad.
Hi JJ, We're sorry to hear that your brush roll is not spinning. We'd love to help. To better assist you, please reach out to us via live chat here: spr.ly/60513bncd (click on the black "chat with us" icon) or by phone at 1-800-365-0135.
We're so sorry to hear you're experiencing this issue, Alan! To better assist you, please private message your
- model number
- serial number
- 4 digit date code spr.ly/60583bjYK
- where it was purchased
- phone number
- email address
How about when the orange roller doesn't spin even after checking it and cleaning it etc..
Hi Devin, Thank you for reaching out to Shark. We are sorry to hear that your front soft roller is not working. Rest assured we can certainly help you please PM your
Phone number:
Address:
Email Address:
Model number:
Serial number:
Date code (4 digits engraved in the electrical )
Retailer name:
Date of purchase:
We hope to hear from you soon
Best regards
Melody
@@SharkHome I have the same problem, opened, cleaned any blockages and there is still a red light and it doesn’t move
What do I do if my vaccume caused my shed to burn down? Because erm. My shead burned down from the motor doin stuff
We're so sorry to hear that! We can definitely help with this. Can you please send us a private message over on our Shark Home Facebook page here spr.ly/6051zznTh with the following information?
- The model number of the unit
- The serial number
- When/Where it was purchased
- Your phone number and email address
Hi, how to open the front of Hz500uk. Thanks.
Hello Shahnur. To aid you with your HZ500Uk please message us at ua-cam.com/users/sharkcleaninguk.
The yellow roller doesn’t move. I need to remove that one.
Hi Pedro, thanks for reaching out to Shark Cleaning. We're sincerely sorry to hear about this situation. Rest assured we will provide the best customer support possible. Due to the lack of privacy in this platform, we kindly invite you to contact us via email with your phone number, email address, serial number of your unit, and where and when you purchased it at cservices@sharkninja.com or social media, so we can help you with this situation.
Best regards,
Maria
what if the cover doesn't open up as if it's stuck after unlocking
Hello Jasmine. We are sorry to hear that you are having issues with the cover. To aid you regarding this please call us at 1-855-427-5125. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET.
How much does a Shark Navigator cost cost because it's duct-taped
We would be happy to check on prices for the hose, Chris. Please confirm the model number off the sticker on the back of the vacuum.
what if the spinning idicator turns red and nothing at all is clogged
We are sorry to hear that you are having issues with your brush roll. To aid you regarding this please call us at 1-855-427-5125. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET.
@@SharkHome ayo sponser ship?
Hello Double. To assist you with this please private message us on Facebook, Instagram or Twitter.
Our cover will not come off. Yes, we turned the locks.
We are terribly sorry to hear the cove will not come off, Linda! To better assist you, please private message your
- model number
- serial number
- 4 digit date code from the metal prong of your plug
- date of purchase
- where it was purchased
- phone number
- email address
My cover came off but wont go back on. They told me i have to buy a new machine on my own dime. I have used it for less than 5 hours of cleaning total. So disappointed. I've loved all the shark vacuums ive had until now.
We're sorry to hear about your experience, Dawn. We'd like to look into this further. Please send us a private message with your model number, your phone number, and email address to locate your file.
How do I remove the cover even after unlocking it won't come off, junk
Hi Lucky. Thank you for reaching out to Shark. We are sorry to hear that you're Having an issue removing the cover of your vacuum. Rest assured we can certainly help you please PM your
Phone number:
Address:
Email Address:
Model number:
Serial number:
Date code (4 digits)
Retailer name:
Date of purchase:
We hope to hear from you soon.
Same problem. No help from Shark except they would sell me a new part for my new vacuum.
W
Make sure to suck up the coin!