eBay Returns Suck…How we deal with them
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- Опубліковано 11 лип 2024
- eBay returns are never fun, here's how we deal with them.
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Tags: ebay, ebay returns, ebay return, dealing with ebay returns, accepting ebay returns, should i accept returns on ebay, ebay help, ebay tips, ralli roots, selling on ebay, how to sell on ebay, how to use returns on ebay, how to handle ebay returns, return an item on ebay, ebay retuns process, ebay seller support, ebay scam, reselling on ebay, earning a living selling on ebay, ebay scams, ebay business, ebay reseller, ebay reselling, selling items on ebay, ebay returns 2020, ebay returned item
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Ralli Roots
PMB 526, 11705 Boyette Rd.
Riverview FL, 33569
Don’t offer free returns if you sell new clothing and new premium shoes, I turned it on and my returns increased five fold, main reason: I tried it on and decided didn’t want it after all. Since
they want to shop from home they’ll order your items and try them on and return them for any reason. I turned off free returns shortly after that COSTLY MISTAKE. I am serious people don’t offer free returns on expensive clothing
I sell vintage clothing...mostly semi-formal dresses. My concern with free returns is that customers will order the dress for a special event and return it after wearing it for one night. Or just order on a whim and return when they don't like fit. I already get so many questions like "I need this dress for a party in two days, can you guarantee that I'll get it by then?" or "I know the listing says the dress is an XS but I'm a size L, do you think it will fit me?" I worried that the free returns will encourage them to order without even asking these questions because they know they can send it back without any hassle. Companies like Amazon have made things a lot more difficult for small sellers who can't afford to operate like a lending library.
If a buyer opens a case and claims that it's not as described, defective or damaged, eBay will ALWAYS 100% side with the buyer no matter what the facts are in the case and force you to take it back. For example, I had a buyer open a case using the reason was that the product was damaged. Yet he made no mention of it being damaged in the comments he included when opening the case but did say that the expiration date on it was July, 2020 which was shown in the item specifics of the listing (he made this claim in May, 2020 when he opened the case so it wasn't expired when he received it). He also included a photo of the bottle which was in perfect condition to show the date on the bottom. Yet eBay ignored all of the facts of the case and sided with the buyer and said that they have to go by what reason they give when they open the case and they don't know what is in the buyer's head. So I end up wasting $10 on shipping both ways and get a defect. I appealed it and won, but it wasted a lot of my time.
eBay's system is horrible in that when the buyer asks eBay to step in, you can no longer resolve it yourself and again, eBay ALWAYS rules in favor of the buyer. So you may say why don't you just take it back or issue a refund? I always accept responsibility and take it back or issue a refund if it's my fault or not as described. Otherwise I address their concern or complaint and point out that they got EXACTLY what they ordered and they keep the item but don't close the case out. So I have no idea whether or not they are going to ask eBay to step in and I'm left hanging for a month until it automatically closes out. So I would be out a lot of money in refunds as many items that I sell cost more to pay to ship back to me than it would be worth to get back and re-sell and pay for the shipping again.
eBay now thinks that they are Amazon and people now think its their right to change their mind and return any item for any reason and expect the seller to pay shipping both ways. eBay always says that I can report the buyer but most sellers don't take the time to do so. So ultimately eBay is much more interested in keeping an unethical buyer who maybe just joined a week ago, then look at the facts of a case and side with a seller who's been on there since 1999 and has the facts on their side.
If you have eBay's ear, you should tell them that they should allow a seller to resolve the case their self within 24 hours of the buyer asking eBay to step in. If I know that I'm going to have to eat it anyway (after the buyer continues to pursue it) I will do so but I don't want to have to appeal their decisions all the time.
No mater if you have proof the buyer is lying and share it with them, and the buyer has literally 1 review and no proof , they still back the buyers...just happened to me.
will it hurt your seller performance with open case?
@@hustlingnomad-byche1718 Yes, it does.
i had a buyer leave bad FB saying he wanted item A , he bought item B from me very accurately described . ebay took down the bad FB since the buyer outright admitted they bought the wrong item . i had no returns , but I told the buyer send it back , I'll refund ...he opened a case ebay went with the buyer even though ebay knew the buyer was at fault ...good ending to the story seller never sent the item back...but damn ebay outright knew..!
😮💨😮💨😮💨😮💨😮💨😮💨
You guys are honest, good people and your videos have value. Love you guys. I am always praying you get more subscribers.
Thanks. I have my first return coming back to me this week. Also, because you said many moons ago to offer returns, my sales went up! Great advice.
These guys get me out of bed in morning. I need the positive vibes that Ralli Roots provide for us; I hope they know how much we appreciate them!
Your videos are always helpful and incredible thank you!!
I switched to free shipping, free returns and my sales doubled. I also stopped thinking about a return adding to my cost of the individual item because it frustrated me. Instead I just budget a set amount per month to cover return postage and relist. As you say I sell so much by offering returns that the returns are really negligible. I also do one day shipping so the discount covers much of the monthly return postage.
Thank you for sharing this information. I am still a new seller so when I get a return I get nervous, but you have put my mind at ease! Thank you for all your helpful information!
This was a helpful video. I appreciate your advice and knowledge! I am a newer ebay seller and I recently changed my refund policy based on your advice. I decided that 30 day refunds, buyer paid, no refunds on makeup would be best for me right now since I'm new and have about 40 items right now. Thank you for your transparency and your shared knowledge!
Very helpful information, I like the pivot in content you talked about making. A+
Nice video, I used to not do returns and still had good numbers I only turned them on cause of too much bs from certain buyers and them just opening a case anyways even when they just changed their mind about a item. Honestly my numbers didn’t change much when turning on returns but least I don’t get burned on paying shipping twice and dealing with people opening cases. There is absolutely no protection for sellers, buyers will always win so might as well try to lower my loses
OH I got my RALLI ROOTS BAG.. LOVE IT!!! Thank you Allie your design is awesome...awesome product.. ❤️❤️🍷 I salute you!
I did not know there was a buyer paid returns option. I will definitely look into it
145k you guys are killing it!!!! Keep up the good work. The little guys appreciate the great content.
Philly Picker thank you!!!! 😊
~6800 transactions on ebay and less than 25 returns. Like you said it is just the cost of doing business and its really not worth it to get upset about.
Another Great Learning Video!
7:05 Bro... get a boxcutter...there's no returns on adult teeth just expensive replacements lol
Right!! We have several, he does it to watch me cringe. thank you!
Great vid as always ya'll. I don't do returns myself, but I deal mostly in collectibles and non-sized items. If they don't know what they are buying from the pics and description they shouldn't be buying it! Also, your smile is looking better than ever Allie!
Thank you! Only a few more months of the invisalign, and then a lifetime sleeping with a mouthpiece but at least my TMJ is mostly gone😅
Yes, I have decided to go with mostly men's clothing as well
I see people grabbing up those old shoes at the Goodwill Outlet and always wondered what they did with them.
Thanks for sharing. We avg about 3% returns. Just like pot holes are part of roads, returns are a part of selling.
You need to report all bad buyers to Ebay so it would protect the Ebay sellers
Dang! I hate returns. But it happens. Thanks for the honest and refreshing perspective.👍🥇
Great Video, Offering returns is definitely good for business my motto is the sales of many outweighs the cost of few returns love watching your videos your all awesome sending love from the UK 😀👍🌈
These couple are very helpful they make helpful video
They deserve 1 million subscriber
This was a great video thank you
Thanks guys good video 😊
I stopped free returns because I don’t sell enough to do that. I was getting crazy amounts of returns and now I haven’t had any returns in months. Go figure.
Great info guys, now in days no biting tape off 🤙
Cool video! Nice to see you both! On EBay I offer free returns and have less than 3% returns rate! Sometimes I just let the customer keep the item if they contact me first and send them a replacement if I have one or just refund. I hate seeing message from eBay, approved return request! It's better when the customer contact me first! It's business! Have a great day! Joe Bee from Canada!!!
Until a seller scales up to “Ralli Status” ... offering returns but buyer pays the return postage... I’m a sponge down here in Tx and appreciate yalls time. 👍
I will put as is in my description for now on
Its ok to take it back as long they send you the same items, great video guys
I LOVE Allison's shirt! Buyers ship very carelessly, sometimes and send the seller a damage surprise.
Happy to see Alli. Ryan's mug getting boring. Hahahahahaha. Need a Alli and Calli in the morning
So I'm not the only one who enjoys a new video with coffee to start the day I see :)
What do you usually do when somebody read turns an item because it looks damage but they want it back if it's not damage?
You guys are just so darn cute, I can’t even take it 😀 Thanks so much for taking the time to share this. I have buyer pays for returns on all of my items but perhaps I need to re-evaluate. Best of luck reselling the items that will be someone else’s treasure! Liked and shared!
Thanks for sharing
Lol don't know how I end up in this video lol probubly you tube knows that I'm buying everything o ebay and want to try selling on ebay some stuff as well 🤣🤣🤣 nice videos guys !!! Wish you all the best !!!
Hi I hear that the USPS is not accepting claims on items broken during shipping. Is that true?
Ryan, for free returns I understand you provide a prepaid return shipping label to the buyer. When you do the actual refund, do you refund only the item cost? Or do you refund the item cost as well as the original shipping cost? (So for clarification, do you also refund the cost of the label that the buyer paid to send the item to you?)
Great video!!!
I'm a believer as sold as it is pictured. That's why there are pictures lol
Just wanted to let you know I watched the video where you bolo'd the qn I think you called them. Went to the thrift today and found a ladies pair. Thanks much had I not seen that I would've walked right by them. Thank you for your help.
ebay does not back sellers. I had a buyer send back an empty box and ebay sided with the buyer. 🤬
Kimberly danggg
I find that when you call eBay, they will side with you more over the phone than through email or messages.
I have heard too that you either have to call or go to the message boards and you will get more help there with issues like this.
Always record returns as soon as you open them so you have back up evidence on the scam
Returns are part of the business ,some times they find the item cheaper from another seller.So they return it
I would buy from a seller that offers returns than from someone that does not. Hey guy another great video like always thumbs up to you.
"It's not worth fighting" when you sell on hundreds of thousands of dollars! When it's a small seller where every $10/$20 counts it's a big deal! ebay doesn't back up sellers at all! I am mostly selling used pre-owned clothing. Having 30 days return policy on pre-owned items is like saying "You can rent an item, wear it, use it, abuse it and I'll return it for full refund". Like visit real companies like JohnnyWas! When they do a markdown on an item, it automatically becomes "FINAL SALE" you buy it and that's it! They don't care if it doesn't fit or not! You are stuck with it and they are in business and doing very well! Why mega million companies have "FINAL SALE" and no returns and still do great and ebay forces returns on small sellers! Imagine if you had 28 returns instead of 7, I bet then you'd be fighting them and you would not be saying "it's ok".....
Looks like eBay isn’t the right platform for you then. Maybe find one that doesn’t offer returns
I got my tie die Ralli Roots bag yesterday it's bigger then it looks I love it I can fit so much you did a great job on it Alli❤
yay!!! thank you :):)
are 30 days returns started on the transaction date or the date the item was delivered?? thx guys
This year has been horrible for returns. There are so many people out there abusing returns. I just had a person complain that they was a crinkle in the cellophane of a video game. Not only did eBay refund them they didn't make them send the product back to me. It's getting bad. I just had another return where I sold a rare game case and manual to a customer who said that the game wasn't in said case. That they did not recall seeing it in the description. Folks, that was the description game manual in case only no game in parentheses. It's fatiguing and it's getting worse!
Looking forward to the future hat video! I sell anything but hats are my fastest, highest volume item.
I've been in the game since mid February and got my first return this week. I have buyer-paid returns on. It was a NWT $11 polyester scarf, she said the quality wasn't what she expected so she changed her mind. She paid $4.50 shipping both ways. Sometimes human beings confuse me! lol She paid almost as much in shipping as she had into the item. My RR bag and I are heading out to my local habitat restore today for a $1 clothes sale! :)
Do you ship your first class items with a return labeled poly bag? If yes, do you recommend it? Thanks and also that pink snap on trucker hat is an incredible find!!
No, it’s up to the buyer to repackage and ship the item back
Hi.
Thanks im a subscriber.
Question please.
If i want to be able to deduct half of the refund if a buyer returns something, what settings do i have to have in place ?...
30 day returns accepted and thats all that is required ? Or
30 day returns AND 1 day handling time, etc. ?
Thank you.
Anybody knowledgeable please reply soon.
I dont do returns its everwhere in my listing. What happens a lot of people have buyers remorse. Ive had clothes return to me when people have wore them for photoshoots.
Hey guys! Very informative video! Videos like this really help me grow as a seller. Keep it up! Are you guys still doing the giveaway of the tote bag and vintage shirts?
Next vid :)
@@RALLIROOTS Cool, Thank you for your quick reply.
I have been a fulltime reseller on posh fora year now...now if I could only make that fulltime cash! I hv recently started on EBay and loving it! It's a whole different ballgame but so exciting!! I have made 13 sales the past weeks but still hv trouble navigating it. I'm playing around wirj everyday just trying to get my groove down. Any suggestions for this eager new EBayer or any pro tips from two great mentors?
JpFlips: I dont currently offer returns but I will now. The only thing I'm afraid of is, what if you sell something new Factory Sealed. And the buyer opens and it doesnt work. For ex: i sold a sealed perfume but the sprayer was defective. So I was down $70.
Factory Sealed items can be defective. The item could easily be used and then reshrinkwrapped. Or an item with a rubber part could melt from being stored in too hot of an environment, all while still being factory sealed. If you're not sure, break the factory seal, test the item, then sell as open-box. Or sell as "new, sealed" but be willing to accept returns on it.
"Item Not As Described" - can be truth or fiction. Buyers use it as a form of extortion......
Free returns on do you always give back all shipping fee? When do you Not refund shipping to the buyer? Thanks...give examples please
I do not offer returns, it really does not effect my sales on the type of items I sell. I do not sell clothing
I agree I would pay a little more knowing I can return item .That is how I buy everything I buy .
Always put myself in a consumer's shoes because I'm a consumer as well
You guys are awesome:)
What if your ebay account is not letting you post because of the returns and canceling orders to much
What do you do?
Ryan, that half A's and half Giants hat is rare and worth a lot.
Great video on returns. I agree, it's part of doing business. Also, newer sellers tend to take it personally. One thing though, I would NEVER open anything with my teeth (Especially these days!) that numerous people have just handled. Stay healthy.
How much for the snap on hat?
you guys nailed it. Its all about the customers. thank you card is great what I do as well. I also cards poining to my wix.com page. I get 30% repeate bussness being from that site rather than ebay. again point. All makeing the costmers happy.I always do po box myself.I stay away usps in this time unless flatrate.
Another great video,...but I spy with my little eye 👁 a drum set behind Ally. Who plays them, and can you video it? ❤️💕
Callie! ;)
What do you do if a return has been damaged by the buyer? Do you still refund even though you can't resell it and the buyer was deceitful? Do you ship it back to thme at your cost and tell them you won't refund? TYSM
Roekinn yea that would be good to know
I just had this happen. I offered a partial refund, as USPS had damaged the item by mishandling it. Waiting on a response. It sucks being held liable for shipping when damages occur
Returns do suck. Sometimes I manage to convince to buyer to do a partial refund in order to save the hassle of returning it. 🤷♂️
I had a buyer purchase a pair of rare adidas shoes, destroyed them, and returned them 28 days later 😡
That does suck it hasn’t happened to me yet
You look a little stressed out here bro , sending you lots of love and hugs my brotha
Thank you for the love :)
Hello. What about if someone request return after 1 month?
How does international sales/Returns work if you do free returns????
So if I sell a shirt brand new with tags and it comes back without the tags on it would you take 50% off the price I just had that happen
If it was returned for fit yes
Thanks I will deduct 50% then thanks
If you have buyer pays shipping, should they be refunded original shipping cost?
Depends on the reason for return. For fit, no.
Do u have free returns or paid returns.. I sell cheaper items so offering free returns will leavr me considerable in debt even if it sells again
we do both depending on the size of the items, covered it in this video :)
Can you count Shipping for returns as a business expense when your filing your taxes?
Yes
We appreciate you both taking the time to not only show the good but the hurdles and obstacles that arise and how to overcome them 😊
Eric and Jojo
Thanks for the information guys..
Ryan.. I had the chance to buy that exact same T-shirt you’re wearing around eight months ago and I put it back on the rack. At goodwill .. that’s since the that you have taught me a lot about vintage T-shirts I’m pretty sure that’s a liquid blue Tee ..if I’m right. And it’s probably some money. If you don’t mind could you let me know how much it’s worth..
You're right :) market on it is around $140
RALLI ROOTS ....I knew it...thanks
I heard that if a buyer returns an item for reason “not as described” and you provide a full refund then it doesn’t ding your account? Is that correct? It was my understanding that it only dings your account if you don’t offer a refund or only give a partial refund and the buyer opens a case and eBay sides with the buyer
Correct. I think you may have misunderstood what I said in this vid. If a buyer returns for any reason and you don’t close the return in the correct amount of time ebay will close the case against you and you will receive a ding.
I think also in my opinion in the returns is that a lot of people who are buyers don’t read the description they are not reading what they are buying I have had 3 to 5 returns in month this year when last year I only had 7 returns all year long I think sometimes some of these people abuse the return policy now I’m not saying all people are doing this but there is some people that are but we can punished us resellers for the buyers not read what they are buying but I still try to sell at least 50 items in a month still growing little by little
How often do you weigh the cost of goods and determine the cost of getting the item shipped back isn’t worth it? I have, on occasion, just told the buyer to keep the item because I didn’t want to invest more money in an item I had 2 dollars in and sold for 12-15 dollars. Thanks!
Typically $15 or under we’ll just refund yeah
RALLI ROOTS thanks for your response. Just want you guys to know you are helping my wife and I get closer everyday to becoming full time resellers! Great inspiration and tips/tricks!
True we guys know what we want to buy from afar 😂
Would love to see an honest review of male vs female customers. I won't say anything but I think u hinted at it hahahah
You guys know what works you smart
What clothing brands sell fast on eBay?
search "ralli roots what sold" on youtube, we have 60+ videos showing you brands that sell fast
Nice shirt Ryan
Thank you!
I currently do not offer returns but I would like to start doing that. I understand how to refund but how do I pay for the return postage? I have looked in the ebay helps and, unless I just don't understand, I can't find the answer. Is it something the buyer checks off and then ebay deducts it from my paypal account?
yes, the postage is paid for on ebay and billed to you
I'm interested in your hat
How can I buy your hat?
I'm getting way too many returns that are just sheer buyers remorse, buyers claiming the product is defective when it's not which affects my seller rating. I don't offer returns at all especially with the pandemic. Ebay forces me to take the return, therefore I've moved to other platforms that don't have such a huge return window and decreased my listings significantly especially now with Ebay's split with PayPal and implementation of managed payments.
People should buy what they need
I hate eBay returns. One time the buyer started the return, but never uploaded the return tracking, I never received the item, never heard from the buyer. Two months later eBay wanted me to refund the buyer. I replied and explained that the buyer never shipped it back. Then eBay said buyer provided tracking info to them, there was an attempt to deliver the item, notice was left which I never received and never picked it up from the post office. It was sent back to the sender. So I had to pay two-way shipping (almost $40, it was a laptop) and I refunded $75 to the buyer and I didn't even get my item back. I lost more than $100 and eBay did nothing to help me.
Those swim trunks get returned because their sizing is goofy af and the name is, well...misleading lol.
Did I miss it? Who won the new bag and the t-shirts?
Next vid
i don`t have returns because i don`t accept returns, cause i sale electronics never accept returns on electronics, some people buy them to fix their broken laptop and return the item as not working, my main problem right now is usps losing my packages