Some feedback, which is meant to be helpful, not critical... I'm in a situation where we have no process maps and my team doesn't really see the value of it, so the title of this video was extremely appealing! The video starts sharing some frustrations and challenges in describing a complex service to others. Ok, I can relate, but still waiting to hear why bother. Then several minutes of how masterminds can be unhelpful. Then an assertion that workflows are important (but no why), followed by quite a long discussion of details mentioning preferring PowerPoint over Word, different styles of process mapping, a quick explanation of swim lanes, and more. At this point I've lost hope that I will hear an answer to "Why Bother" that I can explain to my team in 30 seconds to 3 minutes. At 22 mins you point out it can sometimes take a long time to get a complex idea to get out of your brain and onto paper -- in a nutshell that's the big problem with this presentation. Finally, at the 22:50 mark, to 23:28, you give a succinct answer to the original question for the video - a 40-second excellent answer btw! :) The point of a process map, if I get it, is to take a "brain dump", get it out onto paper, then massage it into something very clear and focused that anyone - not just you - can understand. This presentation was a long brain dump; what I and likely others in your target audience want to hear is the distilled succinct output of this process, not the brain dump itself. An alternative approach would have been to start with this clear explanation, then give tangible examples of the benefit of process mapping, and the pain of not doing it, 3-5 mins. Convince them process mapping is worth bothering with and will relieve their pain. Then link to (or say coming soon) videos that cover the how-to of process mapping. That said, maybe I completely misunderstand your target audience, and maybe they love the raw, behind the scenes glimpses at thought processes and enjoy the journey and don't mind the long delay getting to the destination. If so, ignore this comment :) But if I were a potential client wondering what you do and if you can help me, this video would have lost them early on rather than make them eager to sign on. Best regards and keep up your efforts - those of us struggling with process mapping and documentation do need more help and hope :)
Hey Larry! Thanks for this feedback -- I really appreciate it! This video definitely is a bit stream-of-consciousness vs. a more Solution + Evidence structure like the Feature Friday videos are. I can completely understand why you'd be burnt out wading through the ramp-up. I probably under-prepared for this one and, when recording Live, it can be challenging to correct for that! I'll do my best to provide more structure in the future. Thanks again! 😄
Hey Layla, this was awesome - thank you! Quick question: if I was to process map my customer journey, do I need to create different process maps for my different services? My services aren’t wildly different and the general client onboarding and off boarding looks the same, but some of the “steps” are slightly different. Thanks!
Some feedback, which is meant to be helpful, not critical... I'm in a situation where we have no process maps and my team doesn't really see the value of it, so the title of this video was extremely appealing! The video starts sharing some frustrations and challenges in describing a complex service to others. Ok, I can relate, but still waiting to hear why bother. Then several minutes of how masterminds can be unhelpful. Then an assertion that workflows are important (but no why), followed by quite a long discussion of details mentioning preferring PowerPoint over Word, different styles of process mapping, a quick explanation of swim lanes, and more. At this point I've lost hope that I will hear an answer to "Why Bother" that I can explain to my team in 30 seconds to 3 minutes. At 22 mins you point out it can sometimes take a long time to get a complex idea to get out of your brain and onto paper -- in a nutshell that's the big problem with this presentation. Finally, at the 22:50 mark, to 23:28, you give a succinct answer to the original question for the video - a 40-second excellent answer btw! :) The point of a process map, if I get it, is to take a "brain dump", get it out onto paper, then massage it into something very clear and focused that anyone - not just you - can understand. This presentation was a long brain dump; what I and likely others in your target audience want to hear is the distilled succinct output of this process, not the brain dump itself. An alternative approach would have been to start with this clear explanation, then give tangible examples of the benefit of process mapping, and the pain of not doing it, 3-5 mins. Convince them process mapping is worth bothering with and will relieve their pain. Then link to (or say coming soon) videos that cover the how-to of process mapping. That said, maybe I completely misunderstand your target audience, and maybe they love the raw, behind the scenes glimpses at thought processes and enjoy the journey and don't mind the long delay getting to the destination. If so, ignore this comment :) But if I were a potential client wondering what you do and if you can help me, this video would have lost them early on rather than make them eager to sign on. Best regards and keep up your efforts - those of us struggling with process mapping and documentation do need more help and hope :)
Hey Larry! Thanks for this feedback -- I really appreciate it!
This video definitely is a bit stream-of-consciousness vs. a more Solution + Evidence structure like the Feature Friday videos are. I can completely understand why you'd be burnt out wading through the ramp-up.
I probably under-prepared for this one and, when recording Live, it can be challenging to correct for that! I'll do my best to provide more structure in the future. Thanks again! 😄
Hey Layla, this was awesome - thank you!
Quick question: if I was to process map my customer journey, do I need to create different process maps for my different services?
My services aren’t wildly different and the general client onboarding and off boarding looks the same, but some of the “steps” are slightly different.
Thanks!
What is this program? Loved this-thank you
Are you referring to the program I'm using to draw? I'm Livestreaming using Squid on a Chromebook. 😄
Layla at ProcessDriven Yes the drawing ✍️ program? And in a previous video - did you mention a program similar to Loom or do you use Loom!
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