We've Reached our Limit with CAMPERVAN Problems
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- Опубліковано 23 сер 2024
- → It's been one problem after another! Today we share the SHOCKING Truth about RV Warranty Repairs - This is the Dark Side of Camper Van Life. Our Limit has Been Reached.
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Episode 88 | Filmed JULY 2023 | VAN LIFE VLOG | #vancaskeys
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We’re in the market for an RV and what I’ve learned from your experience is to avoid Thor and avoid La Mesa RV. You can show them the impact that their poor quality and customer service have on future sales.
Nothing to do with Thor specifically. Every manufacturer has the covid quality issues. Because of the shutdown, them mass buying, these people had teenagers with ZERO experience running the shops and building the Rigs. You have to be slightly dumber than goldfish to buy a 2020-2023 RV.
Avoid NEW
@@musikrantproductions7281
Avoid new? That is interesting. Can you explain? I’m retired now and want so much to experience the RV experience and travel a lot more now. This will be my first RV purchase.
@monicae67 New motorhomes/trailers are NOT made as good as older. Builders dont use quality materials, shortcuts, and they dont stand by their warranties. An older unit will have most of the kinks worked out and will cost you less 💲💲💲. Look up UA-cam videos from folks who have purchased new and regret it. Yep ... fancy & shiny & made from tin.
@@musikrantproductions7281
I always thought of it like purchasing someone else’s headaches, like purchasing an old car.
The most glaring part is that they made you wait three months for an appointment (you arrived on time) then they made you wait three hours to tell you that their master technicians don’t know how to test a lithium battery. I can not wrap my mind around that (or the rest of their explanation). It was either just a lie or a full admission by LaMesa that they lack even the most basic tech skills.
I'm sure the techs know how to test a lithium battery. The problem is that the manufacturer of the battery needs to follow their process of having the battery still connected to the RV so they can log in, do their tests and determine if it's a defective unit. At least, that's what I thought was said during the video. But I've been drinking margaritas today, so who can really say?
I believe mosr rv dealers dont know how to fix anything. Thats why i always go clear across the country to get to winnabago factory
Haha!
This is really concerning. I would show LA mesa this video and the comments. I have been researching my upcoming RV purchase and had come across LA mesa videos.
After seeing this I'm staying far far far away from La Mesa and Thor. IMO you need to reach out to both of them. Show them this video and comments so they understand they are losing business by having such poor customer service.
Especially la Mesa. This is unexcusable treatment. Never ever do business with them
I certainly appreciate you guys telling it like it is with your dealings with LA Mesa and Thor. At this point, I will not be purchasing a class b from either of them. $100,000 plus is a lot of money in any bodies pocket book. The ole American quality and workmanship, or the lack thereof, is still alive and sadly real. Thanks for sharing your experiences. HopefullyThor will make this unit right for you! God bless!!
The lemon needs to be sent back. I would get a lawyer. You have documentation on all the problems. You are so much more patient than i am. I would be flipping out by now.
I have sat at CW from 9am to 4:40 on several occasions. I won’t leave my van ( just like yours but with a pop top) any more last year they had it for 6 weeks in prime camping season. When I picked it up they said it wasn’t ready yet so I sat for another 4 hours while they did what it sat there for 6 weeks for. Everything still wasn’t done. If These vans could came with a 6 year warranty and I still feel there would be something to fix. I’m also frustrated with CW and Thor. These vans aren’t cheap it is just thrown together where is pride in your work, and integrity in your product.
ugh.... Thor! Service guys say 'if anyone will take care of it Thor will take care of it'... that's false- Thor doesn't care. Thor will try to run out the clock and leave you hanging (don't ask how I know!)
FYI, LemonLaw DOES apply to campervans if you are the original owner. Time to bring in the lawyers?
Agree. Hmmm…we are the original owners. We didn’t think we could qualify.
Yes I agree, let a judge and jury make the correct call, if it gets that far. Hopefully they (Thor/La Mesa) will be forced to buy you out, it's the only way to go. As of today it's just a hunk of steel to everyone, but I do hate to see anyone go thru all the drama.
ua-cam.com/video/SYmAwrAtfhQ/v-deo.html
You have convinced me not to buy from Mesa. They don't seem to have any idea of what is going on.
So horrible. Never a Thor. Never La Mess!
It’s more a La Mesa issue than Thor. Not saying Thor is off the hook. But it’s a great value and you do get higher end products that matter. The truma system is amazing and not cheap. If it was all MasterVolt also amazing high quality and not cheap.
It’s extremely frustrating and feel bad for them
@@JohnSeitz- 😂
Just a humble suggestion, just get Coachmen Beyond on a Ford Transit. Any RV will not be perfect but you just had too much challenges with your Thor and your dealership.
Add to that, never Camping World. NEVER.
I feel for you two. Having warranty work done on our camper van, we drove 3 hours to the dealership only to wait 2.5 hours for a 1-hour job. then a few months later, a return trip for a toilet replacement took another 3 hours for a 1-hour job, and they could not even set it in place correctly. I feel your pain.
OMG! Terrible!
We also have had issues with Thor and the La Mesa RV in San Diego. We have a 2022 Thor Tellaro. Some parts that we were told were ordered, were never ordered and we found that out because the service rep had quit. As such, we had to start the entire process over again (after waiting almost 7 months for the so called parts to come in!) . Our latest issues have to do with the awning. The awning was replaced, La Mesa ordered the wrong LED lights, so we had to wait 2 more months for them to come in. Once they were installed, we noticed that the frame on the awning was bent, and LaMesa told us that Thor would not replace this and it is what it is. Thor has also not acknowledged a design flaw on our cabinets, even though I have sent them pictures of what the same model looks like from other dealers and even from their web site! For sure, our next purchase will not be a Thor motor coach. There is absolutely no attention paid to details by Thor and they have no quality control. In the emails I had with Thor, their tagline was “Thor Motor Coach Will Produce the Highest Quality Recreational Vehicles. NOBODY Will Build Them Better.” Thor is living in a fantasy land if they truly believe that statement. I also posted on Thor’s YT video, that Buyers Beware!
Thanks for reinforcing my thought that both LeMesa and Thor are to be thoroughly avoided. I live right down the road from LeMesa in Mesa and everything about them feels sketchy. Thinking about purchasing a van on either a Transit or Sprinter chassis from Papago Vans which is also in Mesa and seems like a top notch business. Thanks again and good luck.
Wow im so glad I found your videos I almost bought a thor im sorry that all those problems happened to you but I miss a bullet thanks to you guys thanks for saving hrs of my life this is insane.
👏👏
I am speechless watching this and my heart goes out to you guys.
2 words for which Thor has no comprehension: Build. Quality.
2 words for which LaMesa has no comprehension: Customer. Service.
WTH did they THINK you wanted to spend your $100K for?
Sorry to see you guys get the run-around from the dealer. I was considering getting into RVing but I am asking myself more and more why would I need this epic headache in my life. Oh well better never than late 😂
Thanks. It’s been more of a headache then we thought possible.
@@Vancaskeys I love you....
I give up looking for a rv. Many problems with other rvers too. I stay with my car camping. I learn lessons from others. Lucky me. Thanks for the vid
We also purchased a Thor van from La Mesa and it’s been … difficult, to be kind about it. We understand how you both feel right now. I have an appointment next week, after waiting months, and I’m dreading it. We’ve had 10+ open ended items for going on 9 months. I wish us both better success on our next interactions with La Mesa.
Keep creating great content. We look forward to watching your videos!
See a manger and scream……seriously…..😏
Don't expect anything to change. Your experiences will not improve.
Rize here. LaMesa in Sanford FL. We’ve made 6 delivery trips to LaMesa for fixes and warranty work. 1,900 miles of driving if you count pickup. Every trip they fixed one thing and broke another. 2 years later….we’re still getting things fixed. Five trips to fix the awning. 2 BMPros, Generator issues-3 trips. Pioneer system died twice, USB outlets not working. My math works out to a 250% failure rate on LaMesa fixing things the first time. Similarly I’d estimate a 3:1 ratio of our communication to LaMesa response.
Oh wow. We are so sorry. It's just not right.
Wow, you guys have more patience than I would have.....La Mesa, and Thor, are horrible 🤨
So happy you made this video. Thank you.
You are so welcome!
Sorry, you're dealing with all these issues. You're not alone. I have several horror stories about my Thor Rize 18 M and a dealer in Loveland Co. 5 hours from where I live.
Great info on what not to buy and where not to buy it. Thanks for the heads up.
I have the same RV, same dealer and same problem with the batteries. Long story but I ended up being so frustrated with La Mesa and Thor that I went to the folks at Mastervolt and Relion. I too pulled my batteries. I did a load test on both of them and one failed. I'm in the process of getting that replaced directly by Relion. Happy to go into more details and help you out if you need further info.
Good to know on the wallpaper as my paper is peeling too.
Yesterday the shower wall looked strange. It is secured by glue and several screws with matching white caps. Yes, it should be a warranty repair, but 6 bucks with Amazon, a gross of 120 caps/screws should give me enough to get the wall to sit flat against the wall again.
My new batteries from SFK have a bms system that lets me see each battery vs the Relion where you have to get to the batteries via the Combimaster / Mastervolt setup.
Good luck
We love you guys. We built out our van. We bought Goose used. a ford transit 350 hd 15 passenager van. We stripped her out. She's not finished, but we still go on trips with her. She's solid and reliable. Best of all She's totally paid for. She has just under 1000 watts solar, a maxxair, an A.C., a webasto heater, and 40 gallons of water. 16 gallon grey water, fridge/ freezer, and composting toilet. It's a lot of work. Good luck on your build😊
What a headache! I am so sorry that you are dealing with horrible van issues. I have learned so much from watching your videos. I just hope you end up with a van you don’t have to worry about anymore. Right now I am starting my search for a used cargo van to build.
We are too...LOL
You two are awesome for broadcasting these issues. I would have never known how bad these were because all of the salespeople who review Thor RVs on UA-cam rave about them. Now I view every salesperson who says Thor is a good product, in a much different light.
We just want to give an honest look at our experience! Glad it's helping others.
I don't blame you for being frustrated. What a nightmare!
I had the same run around with my motorcycle with the dealership could not test the lithium battery. I had warranties on each battery replacement. I finally just bought a regular battery.
Thanks for this info. Always helps to hear from other people 😃
Thanks for saving me!!! I'm sorry for what you guys are going through! You are providing such a huge public service with these videos - Thank you 🙏
I was about to purchase a Thor Camper van from La Mesa RV, of all places, but the problems I've seen here and on other channels has changed my mind completely!
Staying away from RVs!🤮
Going to stick to airplanes and hotels for my vacations from here on out. Maybe a cruise.
It is not the same as an RV experience as long as you have a quality RV and I guess you haven’t heard but your chances of your flight being delayed or canceled is very high nowadays. I’m concerned myself as most have the Thor brand name but there is nothing like hitting the road and seeing all the sights along the way!
Boy talk about frustrating. Def makes me reconsider who you buy an RV from. I understand every RV has issues, but how the dealer and manufacturer chooses to handle the issue makes all the difference.
I’ll remember this every time I wish I would have bought a pre-built van. DIY is the way for me.
Thanks for sharing, stopped me from a foolish decision to buy one! 🙏
Rusty the guy from Texas just bought one. Let’s see his experience.
Neighbors I have said it once and it is still so true, your patience's is at level most folks cant come close to. I am sure you know on the AZ Family news there is a consumer affairs reporter and I think you might want to consider contacting him regarding La Mesa RV.
Something is just not adding up about La Mesa. If I am frustrated just watching your experiences I cannot imagine your level of frustration with your Cls. B.
Its painful I am sure, but thank you for sharing your ups and downs with us on UA-cam.
Thanks Neal 😃 We appreciate this!
Vanlife full timer, love your videos and honesty. Keep up the good work.
Thanks Gregory!
Omg I feel your pain. Take a loss and just get that Travato 59K already!
Dealers wine and dine you until they take your money but if something goes wrong than they don't even know your name.
Agree! Learned this the hard way.
100% agree! Once the coach is paid for and off the lot, the dealer moves on to the next customer with no proactive follow up.
I love watching you guys. A lot of the things you guys talk about I totally get and I totally understand your frustrations. We have been dealing with La Mesa and Midwest on just the awning and we have taken the RV in and at one point they had it for two months and it still hasn't been done. Our awning went bad back on October of 2022, they claim they had to order it, then it came in ripped, then they claimed that the motor went bad. Now they ordered another but claim it's the wrong color. La Mesa has lower prices but the worse service when it comes to sales, delivery, and service. We have used most of the mileage for our RV taking it in for service. It's all BS and there is no transparency. I feel they are just selling the vehicle to us and we are on our own. I hope you guys will fix your problem sooner. Good Luck!
Wow! This is just as crazy as what we’ve been through. We are so sorry you’ve dealt with this. It’s unbelievable how bad the service is.
I been watching your videos for last several weeks and I have to handed to you guys for handling these nightmare situations. I will be in a market for rv in the future and I'm learning soooo ... much from your experience. We appreciate your video and really hope everything will work out. ... God bless you guys !!!
Hey, when that wallpaper comes in be sure to ask to see it first!! In my Jayco Swift van Jayco sent the wrong replacement vinyl floor and the dealer installed it. When I confronted them and asked why they didn’t call me to tell me that it was totally different they said “that’s what Jayco sent us”. Jayco told us the vinyl wasn’t made any longer…right. Oh, the dealer installed it crooked and when I confronted them “it’s sort of an optical illusion”
I ended up replacing the ugly vinyl myself.
Motto: Trust but Verify”
So Sad. Luckily Bob is pretty handy and many things we can just fix ourselves as it is the path of least resistance. I just purchased a B van from a different company and a brand that is NOT THOR based solely on videos from this channel.
La Mesa RV and Thor are losing many sales because the secret is out about their quality and total lack of customer care. We vote with our check books and this is a year that the manufacturers could really use the sales.
My thanks to you Bob and Hillary. You speak the truth. We have all learned a lot on you channel.
Dear God, what a horrible dealership. La Mesa is the Syphilis of RV dealers. I will avoid them like the plague.
What do you call Camping World?
😂😂😂
General RV did the same thing here in PA! Service was abysmal and didn't fix anything after 9 weeks of our van there. They actually broke it by burning out the auto start and had to have it towed to a Dodge dealership!
Nothing makes me happier than spending hours and hours in a dealership trying to get things fixed while they shuffle papers and I get the distinct feeling that they're just trying to get me to go away.
My husband and I have been going back and forth about buying some sort of RV. I think we're not going to buy anything travel by car and stay in hotels. Retirement it's supposed to be relaxing in this does not sound relaxing to me at all
We feel exactly the same 😄🌴
I third that idea
One one hand we love having a Van...on the other this van has given us more trouble than it seems worth some times. Nothing wrong with hotels and cars! Super fun!
We bought our Thor Tranquility from LeMesa in San Diego. After going through the initial walkthrough at purchase, I told my wife I will never take the camper back there and try to fix things ourselves as needed. Which we do as much as possible. The place seemed incompetent. And this was right before they wanted me to get into an extended warranty for 20k which I laughed at. I am so sorry and its just plain wrong that you two (and I’m sure countless others) have to go through all that but it shows we made the right decision. You will get your camper working perfectly. It’ll take time and a big bag of patience, and maybe a little bit of extra money. But you will.
Thanks for sharing. We are probably going to cancel the rest of the extended warranty. It’s just not worth it.
Ohhhhhhhhhhh
Myyyyyyyyyyyyyyy
Looooorrrrrrrrrrrrrrrrd.
Did they even check to make sure everything else was running right, like Bob asked?
Love you guys!
Hang in there!
So sorry you’re going through all of this crap with La Mesa. We bought our Travato from them (but the one in Tucson) and have been very happy but their service department in Phoenix sucks. Big time.
Thank you for sharing your experiences. Do Thor & La Mesa not understand that experiences like this, with so many people watching & sharing this youtube, will destroy their business unless they dramatically improve their product & customer service. Truly shocking! I was planning on going to La Mesa to look at vans since I have family nearby, but not now. With high inflation now, & possible recession looming, businesses like this will be doomed.
We own a 2021 Thor Tellaro 20 LT. We purchased it used with 7k miles from La Mesa in San Diego in July 2022. We are owners of A class RV, so we are very familiar with quality control issues and moving parts that need repairs.
We flew to San Diego, made the purchase and drove it home to Las Vegas. The same day we arrived home, we extended the awning and it failed and we couldn't manually retract it either. It was still under warranty, so La Mesa reimbursed us for the mobile repairman to come and manually retract it. The motor on the awning had failed and the retract slot for a a better word was damaged, so we had to find an approved Thor service. We fortunately, found Van City of Las Vegas. The awning was replaced by Thor. Nina and her crew of Van City have been incredible. Nina will go to bat for you with Thor. She will not put the burden on the customer. Like your dealership did in your last post! My two cents, Those batteries should have been immediately replaced by La Mesa, Thor or an authorized dealer. It is outrageous that you were made to wait 3+ months just to find out what if anything, the dealership or manufacturer will do anything about it. You would've blown 3 + months not living your Van life! I applaud your pro- active measures for a battery replacement. You mitigated the situation, La Mesa of Arizona should be grateful.
Van City of Las Vegas has been backed up with service at times but I'm confident they would've gotten you replacement batteries in a timely manner, as I've heard they have come through in such emergencies as yours. I don't work for Van City! I'm just happy to pass on their great service. . We love our Thor Tellaro 20 LT and yes we have minor quality control issues. Thor could use more quality control for sure. Headliner falling down, door panel falling off, wall paper peeling down these are all due to failing adhesive issues. The wall paper I was able to reattach, not perfect but it looks passable, it's in the cabinet, out of warranty and I also live in the desert, not an excuse for Thor. It's something they should consider in the products they use. The headliner and door panel, Van City, professionally attached with matching covered buttons something that Thor should've done.
in the manufacturing process.
Best of luck with Mr. Lemon 🍋. In a recent video your microwave wouldn't work, what was the results and resolve of that?
We have traveled to lake Mojave, Bear River, CA., Seattle, Yosemite, Yellowstone, Alaska and to Manti-La Sal's Arapeen trails in a year in our B Class.
Can't wait for your next video.
Vegasgma
Take away here IMO..is to check out the dealership's rating for customer service BEFORE buying..2nd, I have seen from other RV'rs that not only have an emergency fund for repairs, but have a portion set aside for transportation and boarding expenses at a local hotel because what should be done in a short time seems to always take days..I am so sorry for your frustration in what should be a no big deal....Thank you for sharing your experience.
Well at least its great content for your channel. RV repair is so frustrating. Might you do a video of what your 3 year warranty covers and what it costs. Can you use it at any dealership or just La Mesa? Do you have any idea who goes in to RV repair? Mechanics I understand but who / what kind of person applies for a job fixing random defects on poorly built RVs?
Finally you guys told this story! The whole battery thing is amazing (not to mention absurd and disgusting) and so revealing that the people selling RV's can't service them. You are aware of the Dodge recall on the Promaster Van (transmission issue) yes?
No...we hadn't heard of this recall!
Dealerships WONT service them and manufacturers will not warranty them. Pretty simple, has always been this way.
3.5 months for that??! Disaster. They look THREE hours to say they can’t test the batteries? They had zero answers to any of the questions. What a joke. How frustrating. Selling things they don’t even have equipment for??! “I dunno” “I dunno about that” “not sure there” wow.
OMG so sorry for you!
It’s not like you’re being nitpicking or unreasonable.
Hopefully you can get some answers.
We get to start on ours next from scratch.
Thank you. ❤
Thanks for this video. I met with a La Mesa rv salesman and was in negotiations to purchase a telaro when I saw this video. I backed out of the deal thanks again
Me too! Just this week. Was interested in the Rize 18M.
Sorry to hear this. I owned a Thor product and it was just so cheaply made. The number of times the entire coach flooded was astonishing. Every little thing had issues. We never took it out and not had an issue. Every time there was something. I swore I would never own another Thor product after that. So we traded it in for a Winnebago and have been so happy with it. Bonus for us it Winnebago's factory is 5 hours north of us, so we take it directly to them for repairs. They have a campground for you and always bring your rig back in the evening so you can use it if you have more than a day's worth of service. Winnebago sold me on their service and quality. Also, they stood behind something that was quite costly that had gone out twice. It was the slide seal. They fixed it under warranty and next year they fixed it outside of warranty at their cost. So don't give up RVing, give up that brand and remember you get what you pay for. So lower cost might not be a better deal.
Really enjoy watching you two, like how you show the good and bad of van life. Sorry your going through the warranty issues and getting the run around. Keep up the great videos and safe travels.
Thanks 👍❤
Mike Thompson RV and Forest River is just like this. These dealerships make hardly no money on warranty issues and so that is why it takes so long to get your rig in for service, they hope you'll just go away. Our RV was down for 9 months, I requested through FR that my warranty be extended by 9 months and they did. I also asked FR if I could go to an independent repair shop, gave them the name and FR allowed it. I still continue to go to this place for service. Document everything! Every conversation. I submitted 75 pages of phone call records/texts and personal notes. This really helped my case on getting things done. We are all used to buying a car and expect the same results when we need service. NOT, These RV companies only care about selling RV's not dealing with repairs due to poor workmanship.
That's why I'm building my own van... or go to a custom builder. Their quality and service are more reliable. Big corporations are more worried about profits than its' customers.
Yeah...we wish we could have done this.
You are way more patient than me ,ditch the old batteries and save the stress and time ,oh and you’ve remained me not to buy a RV but I love your videos Hi from Saskatchewan Canada 😀🌴
Hi Dave! Thanks for enjoying our videos. We appreciate you. You are right. I think the bigger issue was figuring out the why…why did they fail. But we are moving on. Thanks!
I would love to visit Canada it looks absolutely stunning in pictures and videos I’ve seen.
I disagree with Dave…thats what they are counting on for u to go away. More people need to stand up for crappy service. In Canada we are too nice and agreeable thats why we have Trudeau as a Prime Minister 😂
First I think u are too nice. I would of been speaking to a manager for sure. U have extended warranty and even if u didn’t it happened in ur first year of ownership. Terrible I mean terrible customer service. We own an airstream and we have hd a few minor issues our dealership has been great. We drove down to Jackson Centre this yr to their factory service centre and had some warranty work done. Again no issues u email them the issues. U show up they look at it and then fix it all. Took them days which we were prepared for and stayed their over night. I did see a few issues while waiting in the waiting room and mangers came out to see the customers and resolve them. I would loose my S if they weren’t prepared to fix everything after driving from Canada. I think u are too nice. Oh I already said that 😏😂 i would never ever buy from that dealership again. They really didn’t seem to know what they were doing and blew u off.
So you bought an RV made by an incompetent, uncaring company from an incompetent, uncaring dealer! I would not buy so much as a lunch box from either of them based on your experiences! If I were you, I would have already gone to Thor Corporate for some compensation! You both have such patience but you have not/are not being treated fairly and I suggest you at least try that route. You have nothing to lose! I feel for you both and have learned much from you. For that I say thank you. Stay positive! 🌞
I feel your pain. I had the same experience with my Jayco Swift and LaMesa. I believe this problem goes beyond. LaMesa
These multi million dollar dealerships promise all and deliver nothing. Problems are they just don’t have qualified techs and mechanics to be familiar with all the different makes and models they sell
And the manufactures are putting out poor quality products. As fast and cheap as they can make them.
The entire RV industry is a scam.
Unless you want to spend you entire vacation being an uncompensated unpaid handyman mechanic
I sold mine for a big loss. I’m glad I did. I have been a long time towable camper. My experience with class B soured my entire joy of camping. I’m done with it
1 of my friends bought a new pickup with a 3yr bumper to bumper warranty and after 6 months of ownership it had started to rust.the dealer told him that the bumper was not covered by his bumper to bumper warranty.every time i watch vids like this i think of him! I also have stopped buying extended warranties because they r not worth the paper that they r printed on.my motto; if it breaks,fix it or get rid of it!
After running the AC full blast for 4 days, and a pedestal fan blowing into the tank compartment we finally got the humidity down to 36%. Applied 2 coats of Flex Seal and 1 coat of Marine 500 top coat and let dry for 48 hours. Today we will fill the tank and static test. When reassembling the seat compartment we are installing Water Witch leak detector with Wi-Fi to alarm us of any future tank or fitting leaks. Note from the get-go we do not use the "Imposable to change filter" and pre filter on our incoming water. Hopefully the flooring will not buckle up from this adventure. Purchased from National RV in Harrisburg July 28, 2022.
0:22 we have a brand new Thor 18M ( purchased in April 2023). They viewed a couple of problems on our walk thru before we took possession. Dome light in bathroom was dangling and burned a hole in the plastic and the shower curtain was ripped. We made an appointment to take it in when we were not using it on July 24. A week later on July 31 we spoke with them and they said they hadn’t even looked at it yet! I don’t understand making an appointment months ahead of time and they allow us to bring it in just to sit in their parking lot for a week. They said they were going to take it in the shop that day. We went to get it on day 10 and they still hadn’t gotten to it yet. We picked it up to use it this weekend. The entire service department seems terribly confused. So frustrating.
Can you just trade that one in on another one? I do love the Coachmen Beyond.....LOL. You have served your time with that one for sure!
So glad I did not have the budget for a van like that and built my own. I know every nook and cranny, and how it fix it.
Love this! We want to do the same.
Boy what an ordeal! Makes me glad we did our own work on our van. Good luck!
Right!! Glad you did!
Appointment 1. Verify what is broken and create an order list.
Appointment 2. Some of the parts come in and they fix one of the items.
Appointment 3. The other parts come in but we can't put them on because....
La Mesa is Trash!
So far, I've got: Don't buy Thor brand, don't go to La Mesa, and now with warranty crap, I'm also thinking why buy NEW?!?
Just went through the same Sh.. show in Canada. Made an appt. at a Vancouver dealership to get a part replaced during a trip up to northern BC. They assured me the part was available. Upon arriving (early I might add) they had me wait 45 minutes, then took the van in for an hour, before coming out and saying they didn't actually have the part??? Just got worse from there. Anyway, if you are ever in Canada, avoid Maple Ridge Chrysler/Ram at ALL costs!!
I'm in Canada and it's the same shitty service here as well. They promise you anything to sell you an RV and then the nightmare begins. I never buy extended warranty on an RV because you can never get in to get the work done. You might want to see if there are mobile RV technicians in your area that are able to do warranty work. They are usually not affiliated with a dealership and they come to you. They may be less busy. Just a thought.
This is a good idea. We need to just do this from now on. So frustrating. Sucks it's the same in Canada. Sorry!
Guys I’ve seen so many bad things about la mesa rv on other channels also. Good luck
Positive. You guys have content now that people will be interested in. This will drive more traffic to your UA-cam channel which will provide more support for your RV journey. Thanks for the info. This is the exact reason I watch
Sorry you all had to go through this, but thanks for sharing. It is definitely educational. Things can only get better, right?
Yes!
I’ve really only heard negative things about La Mesa … this is another.
Sending Peace
I have a 2023 Thor Tellaro 20K. Same issues with wallpaper. Same issue with batteries not charging. This seems to be the norm on all of these vans. From what I've researched, it's not the batteries. So....I am pending an appt and hope that my stuff gets fixed as well. I also researched before buying and found that no one has had good service with LaMesa. So I went with Lazy Days. Wish me luck!
A friend of mine has a Thor Scope 2023 been in the shop for months. Waiting for an awning been 2 months . Was in for leaking roof vent twice same vent . Radio went out . Less than a year old when the vent leaked the fake wood table got warped they replaced this also .
I waited four hours for an oil change at Flood Ford RI. "Quick Lane" service center and was made to feel like I was lucky they even serviced my truck that I bought at their dealership!!!
I now do my own oil changes even though I still have free ones from Ford.
Great insight in the headaches of trying to get your van maintenanced.
With all our RV friends, and our experiences with our 3rd RV rig. We just wait for warranty to wear out and redo it the way we like. I pray with our Tellaro waits. I’ve already decided painting over wall paper of mine fails. Screw waiting on LM. As long as batteries , Engine and suspension stay good. We’re on 3500. Chassis. With both tow behinds they left us to do our own repairs. Hubby is a real handyman like Bob. Owning 300K Van with issues would really upset me. I’ve head of those nightmares.
Thor tells you to work with La Mesa, La Mesa tells you to work with Thor. Sounds like two businesses that are on the road to going out of business and you are caught in the middle of their collapse. I'm willing to bet their upper management got really great bonuses back when business was great.
My Brother and Sister in law bought a $250,000 Sprinter about 14 months ago,they have dumped another $50,000 plus in upgrades. I don’t want to mention the RV manufacture but they are one of the top 5. My in-laws have spent many hours on the phone,internet and driving to Las Vegas for warranty work 3 times ( $ in diesel fuel) from LA to LV. Most of the concerns were electrical both solar and battery storage issues. As a longtime RV electrical specialist (who lives in Oregon) and semi retired my in-laws did not take any input from me because they know it all. Good luck to them. Remember that rv manufactures use the cheapest materials possible.
I'm so sorry for you guys. I feel your pain as we've had issues in the past too. You just feel like you're chasing your tail. We sold our van the end of June and still waiting for the check from Bank of America. I don't know if we'll ever get another rv. Lots of pleasure but almost more headaches and trouble. Hang in there.
I had the same issues with Camping World service. It was also with a Thor rig we finally sold at a a big loss. When we visited Thor for a factory tour, we were shocked at the quality that was lacking as their employees built motor homes. We noticed several things done poorly or not at all that would cause problems later on. Also in the tour was a couple that had just bought a rig and before they took it out, were there for repairs. I just bought a used rv - needless to say, I avoided a Thor product and would NEVER buy one again. On the surface, they have a nice rig with great layouts and good price points, but they are rotten underneath that surface. Good luck. I feel your pain.
When we lived in Scottsdale we would take our Winnebago to Affinity in Prescott to have warranty work done. A pain but so much better than LaMesa I feel for you.
I love our 07 Roadtrek. It still breaks but we spent a whole lot less. Does Thor have factory service? Make an appointment and drive it to them.
I think it's in Indiana??? We have thought about doing this.
This is why I bought a 3 yr old van-don’t have to deal with warranty repairs. 😎 Previous owner experienced that. Also, quality has really gone downhill since the pandemic.
I had the same experience there!!
Ugh! So sorry!
You guys got a lemon van from a lemon dealer. Thanks for the honest heads up!
You bet!
I completely feel for you guys and your struggles with Thor products AND your Ram Promaster. I've had many friends and colleagues struggle with the reliability of their Ram Promaster chassis vans and RV's. I feel that Ram in general has many quality issues. We have a '15 Ram 1500 and it's had soooo much electrical and engine work done to it. Mercedes might be more expensive, but the quality is hands down far superior from what I've heard and seen. I hope you guys get your RV issues addressed, and/or maybe it's time to say goodbye and get a new RV.
Hang in there! It will be ok! We had to completely gut our used 2014 Sprinter and start from scratch with no experience. We are in Alabama, not much Sprinter help out here.
I’m so sorry for all your hassle. I’ve heard over and over that THOR quality is the worst so I feel for you guys. I won’t be buying a Thor ever. Anyone recommend a particular brand or model that is better quality? Thanks
All I can say is I'm so sorry about what you guys are going through, but in all honesty, Bob would do a way better job then Thor or LA Mesa!
Haha! Thanks!
"Log into it remotely " got to call bs on that. Sounds like the bms built into the battery
We dodged a bullet when we almost bought an RV from La Mesa, Tuscon. Whew, that was a close one! You may be happier if you did rip out the old cabinets and made/had someone make new wallpaper-less cabinets of your own design. A big expense and PITA, but can you put a price on your sanity and happiness? Or, you can go to town with some glue, rename the RV “Ole Reliable” vice “Mr. Lemon” and pass it along to someone else and buy that Winnebago Travato you all have been eyeing!
So glad I just watched this. We were getting ready to purchase a van from La Mesa here at the West Palm Beach fairgrounds. Service is our main concern and you guys just confirmed the shit show I am afraid of. Definitely won't purchase from these guys!! Much appreciated.
You are prob 2 of the nicest, most calm, and roll off the back, let's just work the issue and get er done, keep a positive spirit people around. So very sorry you keep banging your heads on this. I am familiar w spending time at lmrv and 3-6 months appt waits but nothing on the order you have experienced. Tip: I am now 3 times in with replacing battery, altho agm, via warranty w a ram dealership v lmrv... wonderful alternative!
Wow that’s terrible, I’m about ready to start looking for a van. Thanks for the update.
Best of luck!
Love your videos!
Love both of your attitudes and that you are not willing to give up on Van-Life!!
Now I see this video is 4 months old, and I am curious did La Messy ever get your Replacement Wallpaper in??
And has it been repaired??
My inquiring mind wants to know.
9 months!!! It took Day Bros RV 9 months and several visits to fix the air conditioner (cab) in our Thor Vegas.
It went out in Oct ‘22 and we dropped it off with them. They called us just before Christmas and told us it was fixed and we could finally pick it up. The very next time we drove it there was antifreeze everywhere, when the air was turned on it wasn’t working and was making a terrible noise, and we had to pay to have it towed back to the repair shop where they kept it until until late July ‘23 because “they couldn’t get the parts because they can only use the manufacture that Thor approved and the company doesn’t have a phone number or address-you can only email them and wait for a response”.
We couldn’t go to our local Ford garage and pick up an air conditioner (compressor) for Day Bros to install because that would void the warranty.
Yes, we called Thor several times. They did nothing.
We also had to replace our batteries within the first year and they were not covered under warranty.
Thanks for showing the truth in ownership of van/rv. I'm definitely more aware now and leaning away from Thors.