I have been a lube tech for 2 years, no sales experience. Went into my interview for sales advisor in a nice dark grey suit, matching color belt watch and shoes. Connected with service manager and director, was offered the job on the spot before walking out. Dont be afraid to over dress
Always good to dress for success, but I got hired on the spot in jeans and a polo. Clothes don't really mean much in this day and age. Personality and hunger for the position is paramount.
Started off washing cars for 3 years and got offered the service advisor position. I now have been a service advisor for 2 years and afraid to go backwards.
Started as a porter, and can say it’s a great way to ease into the job and not have to deal with all of the stress. I also believe that creating great habits and time management are the most important things alongside repetition!
Thank you guys for the videos. It's clear you're passionate about what you do. I am a former technician who just started as a service manager / writer. We are a small powersports dealer with several lines including snowmobiles UTV's and motorcycles. Your videos have helped me become better at my job. Keep it up dudes you're doing fine.
I recently started working in the BDC of a dealership and I noticed a lot of time, customers just want a returned phone call or keep them in the loop about their car. The dealership I work at, most of the advisors lack in customer service and I'm thinking about going for the advisor role just to try to fix that part of the job.
I have been a diesel tech at a volvo shop for twenty-five years and now about to start a service advisor position at the international dealership. Man im super excited and nervous .
Best of luck to you! Be sure to connect with us on Facebook and LinkedIn - There's a ton of great content and insights there. And if you really want to excel, check out my book, Irreplaceable Service Manager swiy.co/LdpO
Priorities: if you have more than one priority, then you have zero priorities. Updates: If you think of the client, call them. When you call them, you have answers, if they call you, you have excuses. Organizing: leave notes in work orders under admin, there you write down, who you talked to, what date and time. Certain information to help recall an important conversation. Policy number, authorization numbers,ECT... The point is to leave reminders, so you don't depend on your own memory. And if you weren't able to show up the next day, or week, the next person knows where you left off. Observation: learn to read body language, breathing when on the phone or in person. This helps you better understand, how the client may be feeling. This can be used to help navigate the direction of a conversation.
Re: Dressing for the interview. I would go to the dealership, look how the employee's are dressed and wear the same attire as if you are ready to start that day.
Aloha, I started as an appointment coordinator and cashier at my dealership. I recently was promoted to express lane advisor and I am doing very well. I am a bit worried because it seems they are stacking more on my plate daily. Taking the time to connect with my customers is super important to me and my csi reflects it. I just worry that if they move me up to quickly and keep loading things on my plate I am going to lose the what little time I am able to spend with my customers and it will affect my performance and customer satisfaction.
Im currently a porter. Just spoke with my service manager about being a service advisor. I’m trying to learn as much as I can but the current advisors are too busy to answer most of my questions. Would to be able to go through a service advisors duties from when a car gets dropped off to when it gets picked up.
Aye came across your UA-cam - just starting out in small engine repair school well I’m done in January and I was given your book Millionaire service advisor - I was hired and I’m training to be a service writer/ manager at a small Polaris atv and sxs derlariship in my city lucky they gave me a chance not know anything coming from juvenile corrections and I can’t wait to learn and hopefully change my life financially I love the info you give out and knowledge you share
@@VNRPro I work in parts at Porsche the service advisors have been here forever and show no signs of leaving soon. I’d reckon it’s a good place to be since customers have the money to throw at their vehicle repairs and services.
I’m applying for an advisor position at Honda to build up my experience and hopefully find my way back to Porsche as an advisor here. I have pretty good knowledge of both brands but I’ve always wanted to work with and around Porsches.
Nothing will prepare you better than this book. It's not a sales pitch, it's just true. Read this, implements the ideas and attitudes and you WILL rise: chriscollinsinc.com/product/millionaire-service-advisor/
@@Chriscollinsinc Mario is the reason I’m in the service field till this day. Met him a MB dealership in STL. I was a new service greeter but he let me know I could become an advisor. Great guy. Hope all is well
I started as a service receptionist at Acura 5yrs ago, today was my last day. I am becoming a service advisor at Volkswagen, any tips, will be appreciated. thank you
I'm a few weeks in. Compared to other jobs I've had, this job is easy as hell. I spent most of my working years doing shitty jobs working long ass days in and outside of customers homes or small businesses.
We have some videos discussing this topic, maybe this one will help you. ua-cam.com/video/ZF6dg90gSPo/v-deo.html If that doesn't help feel free to call us at 1-833-3-ASK-SDR and we will answer your question on the show.
Fantastic video. I have just been offered an opportunity to be a service writer for a large company. I have a back round in mechanical work from the military but am aware that it will be a HUGE learning curve. I am super stoked to begin learning and progressing. Any advice on entering a new facility to ensure that the Techs are on board and ready to take on the new guy lol? Thanks guys!
I worked in the car business as a service advisor and assistant manager, and also a detailer before that, I just went back to work after 18 years and I’m not progressing as fast as I would like. How long do you think it should take for me to become fullytrained I’m kind of training myself with the help of another writer because the manager is not very involved
Hello! I've been watching your videos for a couple of weeks now as I am looking for a service advisor position. I have 4 years of dealership experience on the sales side but am looking to change it up and go into service, which is actually something I've wanted to do since I graduated high school. I feel I am well qualified for a service advisor position though I am having a hard time landing a job. Unfortunately, I think it is because I am a female as I'm aware this is a male dominated industry. But, I've had interviews where both HR and the service director wanted to hire me on the spot but the GM declined. Do you have any advice for me during my job hunt for a service advisor? Thank you for your time! :)
One point I'd like to disagree on in the "attention to detail" on complimenting the shoes, wheels etc. Don't say or do it unless you are loving it, no one likes a kiss ass. But at the same time, some ppl do. So what do I know? lol. Lots oof helpful info tho
I have worked in a car dealership for 15 years. I have noticed that service advisors treat techs , shuttle drivers and Porters like second class people. Is there Scripture in the Bible that says service advisors are above all humans
Those advisors usually don’t make it in the long run. I worked as a technician and most of the most profitable, long lasting, and best advisors are the ones who look out for everyone. Our goal is to service our customers, though our tasks are different the end result is the same. Some are assholes and act like they can do what they want but find out they fucked up when no one would help them. I’d usually help advisors if they’ve been good to me, I’ll do a few things here an there for free or just to help but in return they help me get work. If they’re a dick all the time I’d either refuse to help or won’t do more than I should for them. It’s a team effort, the results will show when their CSI scores are low lol
Yeah that kind of advisor would likely be that variety of asshole in any position in any industry. A good advisor knows how to respectfully talk to and connect with people whether its customers or a porter or shuttle driver or tech. I've only worked with one advisor who did routinely speak down to folks like that and low and behold he no longer is with us.
You definitely won't make it in the industry if you don't have respect or at least some common ground and professionalism with your techs. Those guys typically end up quitting or getting turned in to GM's 😆
I've been 2 months of a Service advisor.. i'm here to learn the ways!
We've got you covered.Follow me on LinkedIn and Facebook too. There's a lot of great content and discussions there.
I have been a lube tech for 2 years, no sales experience. Went into my interview for sales advisor in a nice dark grey suit, matching color belt watch and shoes. Connected with service manager and director, was offered the job on the spot before walking out. Dont be afraid to over dress
Never less than a suit.
Always good to dress for success, but I got hired on the spot in jeans and a polo.
Clothes don't really mean much in this day and age. Personality and hunger for the position is paramount.
How much they start u off?
@@submariner5733 i made 80k my first year
@@OsoGamiokay how! I have my first interview tomorrow and how do I make this much
Started off washing cars for 3 years and got offered the service advisor position. I now have been a service advisor for 2 years and afraid to go backwards.
I've been a Service Writer 20+ Years. Multi Tasking, You Gotta Do It!
Is it worth it??
@@veizii6096 Not for those who aren't career minded. You can transfer skills to other endeavors or be disgruntled.
@@discoveryouradio9750 What other jobs could you transfer to?
@@discoveryouradio9750Can service advisor and service technician interchangeable?
Started as a porter, and can say it’s a great way to ease into the job and not have to deal with all of the stress. I also believe that creating great habits and time management are the most important things alongside repetition!
Well said, Bryan
Thank you guys for the videos. It's clear you're passionate about what you do. I am a former technician who just started as a service manager / writer. We are a small powersports dealer with several lines including snowmobiles UTV's and motorcycles. Your videos have helped me become better at my job. Keep it up dudes you're doing fine.
cars nguitars means a lot ... thank you
I start as a service advisor in two weeks. I have 7+ years in automotive sales im really looking forward to it!
Hows it been thus far?
I started being a porter at 19 now 20 turning 21 in November and I’m starting my advisor journey next week !
Im 3months in now, how’s your journey going?
@@tyreidavis7100 currently a year in doing great! Not gonna lie it was a very bumpy road but still learning 😎
@@Joven2x happy for you bro
Start training in the AM! Started as a porter for 3 months. I’m excited
I guess most of us started as a porter , I started at 19 going to be 21 soon
Started as a porter at the beginning of june, monday is my 3rd day as a service advisor!! no joke!
Hey, are you still doing service advisor work? How do you like it so far? I'm wondering of getting into it
Been working as a porter since April got told today another 6 months & I'm excited
Nice dude. I started as a porter just yesterday, I’m excited to learn and become a service advisor hopefully soon.
Nice man, that’s the way the best advisors start!
I recently started working in the BDC of a dealership and I noticed a lot of time, customers just want a returned phone call or keep them in the loop about their car. The dealership I work at, most of the advisors lack in customer service and I'm thinking about going for the advisor role just to try to fix that part of the job.
I know if I’m getting my vehicle service communication is like breathing it needs to be done.
3 years as a line tech, I want to transition to service advisor. Wish me luck guys
I have been a diesel tech at a volvo shop for twenty-five years and now about to start a service advisor position at the international dealership. Man im super excited and nervous .
Best of luck to you! Be sure to connect with us on Facebook and LinkedIn - There's a ton of great content and insights there. And if you really want to excel, check out my book, Irreplaceable Service Manager swiy.co/LdpO
Priorities: if you have more than one priority, then you have zero priorities.
Updates: If you think of the client, call them. When you call them, you have answers, if they call you, you have excuses.
Organizing: leave notes in work orders under admin, there you write down, who you talked to, what date and time. Certain information to help recall an important conversation. Policy number, authorization numbers,ECT... The point is to leave reminders, so you don't depend on your own memory. And if you weren't able to show up the next day, or week, the next person knows where you left off.
Observation: learn to read body language, breathing when on the phone or in person. This helps you better understand, how the client may be feeling. This can be used to help navigate the direction of a conversation.
Starting a new career as a service advisor. Your videos have been a great help! Cheers !
Happy to hear that! Thanks for the support and best of luck with your career...
How did it go ??
Just got hired out of a smaller shop to a Honda dealership, hoping to make 100k+ in my first year with this new place
Good luck Isaac! Check the channel out for the best tips on how to excel in your position...
Re: Dressing for the interview. I would go to the dealership, look how the employee's are dressed and wear the same attire as if you are ready to start that day.
Aloha,
I started as an appointment coordinator and cashier at my dealership. I recently was promoted to express lane advisor and I am doing very well. I am a bit worried because it seems they are stacking more on my plate daily. Taking the time to connect with my customers is super important to me and my csi reflects it. I just worry that if they move me up to quickly and keep loading things on my plate I am going to lose the what little time I am able to spend with my customers and it will affect my performance and customer satisfaction.
Im currently a porter. Just spoke with my service manager about being a service advisor. I’m trying to learn as much as I can but the current advisors are too busy to answer most of my questions. Would to be able to go through a service advisors duties from when a car gets dropped off to when it gets picked up.
How is it being a porter? Im looking to apply for a porter position
LuiBandz it’s a lot of fun. A very rewarding job if you enjoy serving people.
Thank you!
I’ve applied and have an interview for service advisor. Wish me luck! Thank you for the help!
Best of luck!
howd it go??
Aye came across your UA-cam - just starting out in small engine repair school well I’m done in January and I was given your book Millionaire service advisor - I was hired and I’m training to be a service writer/ manager at a small Polaris atv and sxs derlariship in my city lucky they gave me a chance not know anything coming from juvenile corrections and I can’t wait to learn and hopefully change my life financially I love the info you give out and knowledge you share
I wish you the best of luck, Chris... hope our stuff helps you reach those goals
Started at a lot attendant about to move to guest services and then hopefully advisor next
Being your self and being personable nearly everyone has something in common be cool be relaxed and be you
I STARTED AS A PORTER AT A HONDA DEALER AND BECAME A SERVICE ADVISOR. WHEN THAT DEALERSHIP WAS SOLD TO ANOTHER AUTO GROUP I WENT A CHRYSLER DEALER
Be an advisor at a Honda , Toyota, BMW or Mercedes dealership
I’m at Honda
Why those in particular
@@Uhhhitskyle very common cars that people drive on a daily basis so it should be easy to sell services for this brands
@@VNRPro I work in parts at Porsche the service advisors have been here forever and show no signs of leaving soon. I’d reckon it’s a good place to be since customers have the money to throw at their vehicle repairs and services.
@@GT1Zero they have no choice to
But you gotta be mad lucky to even become an advisor there
I wouldn’t leave either
I’ve been at Honda almost 4 years
I’m applying for an advisor position at Honda to build up my experience and hopefully find my way back to Porsche as an advisor here. I have pretty good knowledge of both brands but I’ve always wanted to work with and around Porsches.
I’m a tech right now wanting to get into a service writer position, how do I do it
Nothing will prepare you better than this book. It's not a sales pitch, it's just true. Read this, implements the ideas and attitudes and you WILL rise:
chriscollinsinc.com/product/millionaire-service-advisor/
@@Chriscollinsinc Mario is the reason I’m in the service field till this day. Met him a MB dealership in STL. I was a new service greeter but he let me know I could become an advisor. Great guy. Hope all is well
Of anyone is wondering if this works I say give it a try. 4000 miles on mine and still going.
I started as a service receptionist at Acura 5yrs ago, today was my last day. I am becoming a service advisor at Volkswagen, any tips, will be appreciated. thank you
Now that you have been doing it for nine months, how has it been?
I'm a few weeks in. Compared to other jobs I've had, this job is easy as hell. I spent most of my working years doing shitty jobs working long ass days in and outside of customers homes or small businesses.
Do you need a special training to become a service advisor ?
We have some videos discussing this topic, maybe this one will help you.
ua-cam.com/video/ZF6dg90gSPo/v-deo.html
If that doesn't help feel free to call us at 1-833-3-ASK-SDR and we will answer your question on the show.
Fantastic video. I have just been offered an opportunity to be a service writer for a large company. I have a back round in mechanical work from the military but am aware that it will be a HUGE learning curve. I am super stoked to begin learning and progressing. Any advice on entering a new facility to ensure that the Techs are on board and ready to take on the new guy lol? Thanks guys!
That's an EXCELLENT question! Give our hotline a call and leave us a voicemail, and we'll answer it on the show as soon as possible: 1-833-327-5737
@@Chriscollinsinc I will do that. Thank you.
why are the fall guys usually parts people?
It's an easy out... people love scapegoats
I worked in the car business as a service advisor and assistant manager, and also a detailer before that, I just went back to work after 18 years and I’m not progressing as fast as I would like. How long do you think it should take for me to become fullytrained I’m kind of training myself with the help of another writer because the manager is not very involved
Do automotive service advisor make base pay or is it commission pay
Depends on the dealership.
A tie ? What about us female advisors?
Hello! I've been watching your videos for a couple of weeks now as I am looking for a service advisor position. I have 4 years of dealership experience on the sales side but am looking to change it up and go into service, which is actually something I've wanted to do since I graduated high school. I feel I am well qualified for a service advisor position though I am having a hard time landing a job. Unfortunately, I think it is because I am a female as I'm aware this is a male dominated industry. But, I've had interviews where both HR and the service director wanted to hire me on the spot but the GM declined. Do you have any advice for me during my job hunt for a service advisor? Thank you for your time! :)
Did you ever have any luck becoming a service advisor?
Dude .... My husband would divorce me if I wore a banana hammock to the interview!! Unless .... I was guaranteed $20,000/week! 😝😉 silly!!
One point I'd like to disagree on in the "attention to detail" on complimenting the shoes, wheels etc. Don't say or do it unless you are loving it, no one likes a kiss ass. But at the same time, some ppl do. So what do I know? lol. Lots oof helpful info tho
Thanks Ray! Not trying to encourage people to lie. Just to find commonalities / start conversation on what interests the customer.
I have worked in a car dealership for 15 years. I have noticed that service advisors treat techs , shuttle drivers and Porters like second class people. Is there Scripture in the Bible that says service advisors are above all humans
Those advisors usually don’t make it in the long run. I worked as a technician and most of the most profitable, long lasting, and best advisors are the ones who look out for everyone. Our goal is to service our customers, though our tasks are different the end result is the same. Some are assholes and act like they can do what they want but find out they fucked up when no one would help them. I’d usually help advisors if they’ve been good to me, I’ll do a few things here an there for free or just to help but in return they help me get work. If they’re a dick all the time I’d either refuse to help or won’t do more than I should for them. It’s a team effort, the results will show when their CSI scores are low lol
Yeah that kind of advisor would likely be that variety of asshole in any position in any industry. A good advisor knows how to respectfully talk to and connect with people whether its customers or a porter or shuttle driver or tech. I've only worked with one advisor who did routinely speak down to folks like that and low and behold he no longer is with us.
You definitely won't make it in the industry if you don't have respect or at least some common ground and professionalism with your techs.
Those guys typically end up quitting or getting turned in to GM's 😆