Just to be clear, I think Stoke Life Service has done a great job with building a community driven repair network. I’m simply saying FM should take the reigns and be a leader on this path which is obviously the future. FM taking a leadership position instead of fighting the formation of authorized repair centers will be better for the entire community as a whole. ✌️
and why is that future so obvious? Sls has kept this community afloat internationally despite FM's road blocks. We bought it. We have the right to repair it. Simple as that.
I’ve only contacted fm once and I still scratch my head on what they said here’s the scenario my pint died after I got home from riding I did not know it was dead till I put it on the charger when I emailed fm with all the info they needed they told me the warranty only covers the board not the internals so I’ll either have to buy a new one or dish out 800 $ to fix it but I thank god for the community mr tire sire got it fixed fast and he recorded the process of finding the problem
hahahaha lmao i just got my float life packages here is what i got i got float plates v3 in orange and bang bumbers in black gloss and a TFL button plug and a kush hi foot pad but here is where i went wrong lmao so i took the back foot pad and installed it but i saw that they also gave me front grip tape to replace so i tried to do it but i accidenty ripped the sensors half way threw then i broke it so i gotta get a new front foot pad lmao but yo float life thank you soo much for what you delevered to me bro my onewheel is looking SICK so thank you i preciate it
@@ericstory801wheelgang7 wait bruh Eric that u buddy?! (have a friend with a similar story recently so if u ain't who I think you are apologies) But for the footpad... F for respects
You going to make a video similar to this, Jimmy? I've seen a few OW centric channels bring up these talking points in the last week, anyone such as yourself who has a voice in this community should.
I understand that they don’t want people monkeying with the battery system, but everything else is fair game, especially since they’ve made this device swappable, repairable to begin with.
Lmao so true. You can just feel the tension. All over greed and power tripping too. FM is NOT Apple as much as they try to be, a lot easier to uniquely personalize the UI of a phone than a one wheeled PEV, and if they keep this BS up eventually a new product will beat them out that I'll happily pay premium for. Literally only not getting the GT in the name of the nonsense they've been pulling since post 4208 XR updates "fOr yOuR SaFeTy" while FM literally rides modded boards. Hypocrisy at its finest.
I mean... It's shape up or lose it and this man has poured his soul into building a business around supporting the aftermarket for this product. It's his best shot at intervening on a situation that could quite literally take food off his family's table.
It is family at this point, onewheel is just the manipulative confused one that thinks we won’t gladly welcome them back to the table. They forget. We just want them to work with us. Hard love in the float fam
@@_ScottSauce future motion is not family. Jeff and the float fam are an amazing community, the love is real and I hope it stays that way... But future motion is a business, they want you're money. End of story. There actions show it, there words never will BECAUSE THEY WANT YOUR MONEY. Don't mix up your love for a product with the machine that makes it or the people you love to enjoy it with, maybe the fam would be better off with a different manufacturer or product completely
The fact that you just were in an advertisment with Future Motion a week ago and you actually still decided to support the community shows how good you people at TFL actually are.
@@sdmods619 I think for this to work at all customizations cosmetically done to the board should not void the warranty this includes the riders choice of tire. opening up the box should. If there is a product defect they let their customers know with an email hey this is happening we are issuing a recall and they fix the part in the box free of charge or give you a new box or pad or whatever was recalled. but damage the rider causes should be taken to the shop. Simple and fair it lets people still have boards they like with the colors and modifications they like the only thing FM has control over is the battery box and controller/bms box aka what makes the onewheel do its thing.
@@real_ez8412 That's not what Future Motion had in mind when they sent a cease and desist to TFL for one of their most innovative products: the drop top fender. To this day, FM has not released a competing product. Makes me think they hate innovation or they just don't want us to have nice things.
This is great to see, thank you Jeff for putting this out. It would be absolutely fantastic if there were a network of repair shops that were actually able to purchase OEM parts of any kind in order to repair, even if they were sold without any warranty of any kind. Just a working part that could get a device functioning again. I'm not sure the specifics that were mentioned here are workable though, since both the controller and the battery boxes are pretty tightly tethered through the power cable assembly. To even pull out the controller box on its own, it would have to be open to unplug the main power in and the communication wiring from the BMS, and similar is true of the rear box. There's also the issue of part serialization, at which point FM would either have to roll out a sweeping firmware update disabling the 'incompatible hardware' error protocols, or rewrite them to be able to have serial number pairings outside of the factory. Or make available the fixtures to reflash the BMS or controller. Which would be great, even if none of the code was actually released. But even that, would be an absolute shock to me. There are issues of logistics and software engineering when it comes to making more things available that would cost FM a fair amount of time and money to be able to set up, since I imagine they'd still want as much secrecy of their schematics and programming as possible. Unless, they were to just provide the entire front to back box assembly, complete with paired controller/BMS as they are usually, and have that be the assembly that gets replaced. Which, I also would imagine...is a very expensive combo (battery, BMS, controller, boxes, cable harness). So...I don't know. I realize now that I've typed all of that, that it sounds kind of bleak. My apologies. I really hope I'm wrong about all that. Again, this video is great to see, and I myself am appreciative of it. Cheers, sir. Edit: My apologies. The stuff I said above, specifically references the GT and Pints. I realize you can just unplug the cables from the XR controller box. Sorry about that, should've clarified at first.
If they offered refurbs, maybe they could provide the entire front to back assembly at a reasonable price? E.g. my controller's dead, so I give up both wired boxes, but I'm credited for a working battery module and only charged for the controller module when both are installed. Then my broken paired modules sit at the service center and are eventually shipped in a box with 10+ other sets back to the factory where they are repaired and sent back out as refurbs. Fast local repairs, drastically reduced shipping volume. Certainly not ideal, but maybe workable?
Doesn’t it depend on how they’ve set pairing up? I doubt they’re planning to replace everything on the GT if you only need one part. There must be a workaround they’ve set up to unpair and then repair.
@@tacoleg6856 Yeah, I think when you send it in they can reflash the ESC, which probably allows them to re-pair (not repair!) to the BMS. This way they can only replace the part with the problem. As Mario talked about in his video with Louis Rossmann today, in the Adam Savage factory tour video, we can see jigs they place the controller in to do this work. So in lieu of supplying those jigs to the authorized repair locations, they could do what I described in my previous comment, then take care of the reflashing and re-pairing at the FM location.
This largely mirrors my own concerns with the proposal, which I love. Being able to provide authorized dealers a means to flash or re-pair devices would not be too challenging, and would still allow for some semblance of secrecy for FM to maintain. They have that ability in-house, it would just require a bit of repackaging
I've got $5 bucks that says they've either been instructed legally to keep everything inhouse so everything remains proprietary ... ... or ... ... they want to avoid any legal liability in the event someone is injured ... ... or ... ... they're following the Apple model. All of these issues would be reduced, if not illuminated, if there were either more locations or only Future Motion Certified techs were permitted to, as Jeff said, replace parts (and NOT reform repairs on proprietary technologies) without voiding warranties. If someone who's not certified performs repairs and/or replaces a part, the warranty is void and FM bricks the board. Yes, this is too simple. There MUST be more going on behind the scenes causing them to not do it.
I feel like Future Motion fails to realize that 3rd party vendors indirectly drive up their sales by making the board more fun to ride and versatile. Having more service centers would also make people more open to sending their board in because they know it wont take as long to get their board back.
People also forget how much serviceability drives sales. Like I dropped out of using Apple products a decade ago because getting my MacBook serviced was such a pain. When chosing a car, one main concern is how close are authorized service centers.
Especially for us international (Australia) customers waiting in on the sidelines, sending it back across the pond for tyre change is definitely not on!
We would love this! Customers in Australia are crying out for a local support solution. We're ready and willing to support Onewheel every day of the week.
Highly disappointing to see a company with so many loyal customers being treated like this. A big thank you Jeff and the rest of TFL team for standing behind the community and speaking out about it. Hopefully our voices are herd by FM and changes implemented otherwise I could see this being the end of FM and our beloved Onewheel.
This is a good idea Jeff. But I think another important point is battery modifications and such. I don’t think that FM should have any right to brick a board I paid more than $1000 for that I own. Even if it get rid of my warranty. People know what there getting into when they do these upgrades. Just my opinion tho
@@TheFloatLife Thanks for everything you do, Jeff! Regarding the idea in the video, one way to make it more attractive to FM might be to offer a licensing fee to subsidize or cover the costs of the certification program. It may even be a potential source of revenue for them in addition to profits from parts. FM doesn’t need to worry about not selling new boards, because customers are interested in having multiple boards as well as innovative features.
@@Alpaka_Lolo Ew...that sounds awful. Charging shops for a system that prevents FM from losing sales due to their abysmal support system seems terrible, and would end up costing everyone even more money. Their repair process is already profitable. Licensing fees on top of part costs will screw customers more than they do now.
I think they're afraid of communist china making a board at 3rd of the cost and putting them out of business. What they don't realize, many ppl like myself prefer American made products. With that said, they're losing way more money by ppl not buying their products than allowing them to fix them (even outside warranty).
It's not just bricking the board. If you buy the new board, you know, YOU KNOW, that once the battery dies after warranty - and it will die, it's a consumable part after all - your board is literally worthless. That's why used boards - unless fimware is changed by an update in the future, unlikely - will also be pretty much worthless. I'm glad I didn't preorder and I won't order any board until this criminal (and I bet lawsuits are coming) practice is gone.
It’s funny how Jeff McCosker - a non-FM employee and an owner of a Onewheel shop that FM… isn’t a fan of - has to sit down and brainstorm his ideas to fix Future Motion’s problems, effectively doing their jobs, and his ideas in a 7 minute video solve like… all of their issues
Not ALL their issues, but definitely a step in the right direction. I personally believe FM's main evil is their draconian grip on their IP. I understand the desire to protect what you've created, but they're taking it to the extreme with the whole "unplug the battery and we intentionally brick your BMS" thing, and that's just plain wrong. FM has made a fantastic product, but they refuse to let it out of their sight so it can grow on its own (community support). Like a jealous spouse, they don't want the Onewheel to take on a life of its own. It's not enough that FM make the money on board and accessory sales, they want to control ALL repairs, software, and modifications. They don't want ANY competition even though competition would generally be better for ALL products that may be made. Competition breeds innovation. I feel that Future Motion overcharges for the product they've created by orders of magnitude simply because they can. They have no competitors, and if a competitor DOES arise, they attack them through patent law. Maybe FM's finances are in trouble? Maybe they're experiencing some atrophy due to growing too much, too quickly? That would explain some of their recent actions. The way they handled the payments on the GT vs their supply chain issues speaks louder than words.
@@maynarddrivesfast804 I wonder how much less the GT would have cost had they not spent so much (of our money) designing and incorporating the various anti-mod measures. We're paying not only for the board, but also the lockdown measures as well, essentially funding their childish paranoia.
Preach on brother!! I’ve had to deal with this exact issue/scenario as a military member. You have to shorten the logistic supply chain. Centralized Control…Decentralized Execution Do this and you’ll see the Onewheel community flourish & grow 🤙🏻
They listen but won't act on anything for the community. 6 years of this. This is too sensible for FM, never ever gunna happen. In fact if we all ask for them to carry on not selling parts, and they'll likely do opposite and open service centres
Succint, Genuine, and Brilliant.... I don't expect anything else from float life. Thanks for speaking for us all. Couldn't have said this any better and I hope this moves FM to action! It's in the best interest of everyone. Thank you for taking the time to put this together. 🙏
I'm living in Europe and I confirm, it's way to expensive to send it back!!! It seems like there is some momentum for the moment with every "influencer" from the community talking about it. Hope there will be enough pressure on them so that they do find viable solutions. I won't buy the GT unless there will be some sort of service in Europe. If at least people would stop buying their stuff to put some pressure on them, but with the risk of seeing the brand dissappear. Love your work guys and happy to see you put up such a video. What a wonderful community
🙌🙌🙌🙌 Appreciate this so much fight the good fight!! Any company would die to have the fan base that Onewheel has and the fact that they not only blatantly ignore that fact, their marketing team goes out of their way to make passive aggressive or snarky comments on people's posts....they announce serious issues on Instagram LIVE in the WIND.... And they are still refusing to take any blame for QA that was clearly rushed. The fact that a company like TFL( that FM specifically DENIES SUPPORT FOR) is doing more for the community and willing to give such a thoughtful and supportive solution speaks absolute volumes. Rather than shift blame or continue down the same doomed road, take a look around FM. I Don't want FM to fail I just want them to do better!
If a person owns something they should be able to have whoever they want work on it. They should be able to work on it themselves. They should be able to modify something how they want. The fact that the new models brick if you unplug the battery is absolutely disgusting.
Sounds great. Even better if FM had a training course for licensed service centers or for those who want to learn and set up shop, especially international ones.
Exactly. Only fear of that is FM possibly attempting to do a "certified apple repair center" style, where in Apple's case they basically de-incentivize any knowledgable repair shops from becoming certified repair centers, bc Apple will completely control the ability of the shop to do anything outside battery and screen repairs. Apple can audit them up to 5 years later after no longer being certified Apple repair, all in the name of protecting Apple. I can see FM doing the same nonsense. Hope they just wake up that their copying of everything Apple is clear as day and in this BMS on the GT case its a lot less justified than Apples soldering of once-replacable parts to the motherboard or even their proprietary charge ports. FM's business practice is 100% purposefully corrupting their own product to control their consumers who supported them by buying new. Toxic.
Thanks for the video Jeff. Your suggestion is an easy to implement step in the right direction. The one thing I am missing from it in order to achieve bare minimum service requirements is tire swaps. To play along with the FM in control of all the process, the tire swaps will be to stock, FM-supplied tires only. There is no reason to swap out a motor just to exchange a tire. Tires and batteries are perishable and should be addressed separately of other service elements. #RightToRepair
Super proud of you Jeff. Thanks for speaking your mind. All floaters should be able to be happy someday in your utopia. It would be great to hear FM's side of the story as well.
I don't own a business and even I can agree that a move like this is a win win for both parties. Stop being greedy, respect the people that make your business possible (the customers) and you'll make more money . Your business would grow faster and the community will be happier. I just bought my first pint x , based off the stories I've heard of FM's repairs .If something breaks on my pint X while it's under warranty I won't be sending it to FM from fear of them giving a BS excuse and find a reason for me to pay for a repair that should be under warranty.
It's a step in the right direction, one that benefits the company, 3rd party vendors, and the customers. Modifying the existing code and making the tools available to a licensed body to affect repairs would have a sizeable upfront costs to FM to implement, but the long-term benefits would be significant. Whether FM likes it or not, the Right to Repair movement is gaining significnt steam, bending tech giants like Apple and Tesla into compliance, or at least a more friendly repair model. This was evidenced by Trevor Noah's bit on the Daily Show the other day. The smart business decision is to get ahead of it now, whether using your model or another, rather than being run over by it.
Was hoping for a TFL video after Leary's. The headlight thing with controllers is still an issue like he says so it'd suck for no one to be officially authorized to deal with that. Any hard riding ruins the lights :/
Yeah fr, I know I could do it myself but makes me feel bad for others who don't believe they could. - Edit: maybe we could have a warranty void section dedicated to these kinds of repairs that fall back on the shops for their mistakes under legally binding contracts to exempt FM from responsibility from this, or even on the rider themselves so they legally can't sue after modding warranty voiding fixes? So we can also do aftermarket mods and fixes as well (a very vocal and legally binding "we don't approve, we can't protect you if you do this, whatever happens is now on you.") I know a guy who does the pausy mod who has you sign paperwork acknowledging it could potentially ruin the footpad meaning whatever happens you knew the risk and took it anyways and is not going to fall back on the repair shop due to the legally signed contract. Something as simple as that can be cleared in court and public image if anything ever happens, "if they broke that warranty sticker on the module they may have altered it, and thus have made it unsafe to ride (in case of injuries and/or death), we're responsible for what we do, not the customer's alterations and do not endorse it" so on and so forth. I dunno maybe that part don't happen but at least without having to send it back for our board to be ended into a stock board again and any modifications after the fact are on the riders who had them or altered it themselves
@@hunteruhuruazrael If the battery and such is already tied to the board there is no reason why opening up the box to fix something like that should void the warranty. Either that or FM does what car companies do they recall a part you take the board in and get it repaired so that issue is no longer possible and if it already happened they fix it or give you a new box free of charge.
Thanks Jeff you speak the truth. FM could setup service parts and establish authorized repair centers and fully control it. It boggles my mind that service is only possible at the OEM right now. This still feels like a kickstarter project and could be so much more.
As always, thanks to TFL for all you do for the OW community. You and the others are what prop up our wonderful OW community and we couldn't do it without you. Really hope FM will listen and do this, but we've been asking for how many years now..? Regardless, I know I won't be sending FM my boards.. ever.
Jeff you are a good person and a smart dude. There are many "figures" in the community now (amazing and weird), but you in particular are always thoughtful, responsible, and fun. Thank you for all of the effort you have put into building and supporting this/our community. So many lives are enriched for it. Just want to say thank you, and you are appreciated very much.
So incredibly well said - thank you Jeff for using your platform to advocate for such logical solutions that would better the community and keep everyone floating! 🤙
One of my favorite things about onewheels is how welcoming, helpful, and close the community has grown to be. It's a shame the creators of our favorite product are so distant. They need to change. This would be a huge step.
Thank you Jeff for speaking out loud, giving great ideas and insights completly agreeable by a standard customer. I am from Europe and the fact that if anything happened to my board would mean sending it all the way to California to FM to get it repaired is just a pure nonsense and a show stopper (imagine the situation: You would have to send it, it would probably have to go by ship because of the battery and the round trip would be what, 2 months at least? You would also have to cover not the repair itself but also an insurance and additional shipping fees making a better idea to buy a new board entirely). Besides all the additional taxes and customs charges we have to pay initially for the board itself compared to US residents, this is another reason why there should be certified vendors with an ability to repair our boards. A position of other than US customers just really sucks.
Lots of great ideas here. This is exactly what Apple does with their Apple Authorized Service Providers (AASPs). The technicians are all certified and held to Apple’s standards and all repairs are done with official Apple parts. There’s no reason why Future Motion can’t do this with OneWheel. Even Boosted was able to do this with their boards. It’s about time Future Motion starts to welcome the third party repair market and find a way to integrate it into their system.
I love that this is all coming out from multiple sources at exactly the same time. That is how is Has to Happen! The time is now to speak up Onewheel community. The torch has been lit.
If future motion doesn't drop a video to address the community (hopefully in a positive manner) in the next few weeks. Then it truly shows how out of touch they are. They need to acknowledge their mistakes and greed and either let the community know they will work on fixing it, or be honest and blatantly state they will continue in the direction their going that way we know not to buy their boards anymore.
Thanks Jeff and thanks for throwing up the San Diego support Wheel Fun Stuff our local heros!. I appreciate the concept but it needs more and I know we hve to start somewhere. I need to be able to buy from a shop or order a empty battery box, a bms unpaired to anything etc. no hassle no isssues. If its a warrenty issue then what you say is 1000% on target but after that or due to my choice to void said warrenty we should have the right to buy a GT motor and machine it down to fit the XR as long we foot the bill and risk - will people game the system yes unfortunately they will its a human nature and they will quickly get found out but I dont have a way to handle that issue. You can not ban them from owning a onewheel but you could black list them from claims your items are being handed to you with no warrenty here sign this which then brings up all boards would have to be registereed and you would need the board to buy the parts which also sucks. What if I want to use two onewheel wheel assemblies to drive my work tool cart so i do not have to push it but gram the throuttle and steer. This a great idea to get them on the right track but it has to be deeper than buying multiple onewheels to have a parts board or a board to ride while yours is out of commision waiting on shipping that may or may not be fixed or the same when you get it back. Just rambling along here, THanks again Jeff
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I do component level repairs on BMS and controllers. I would be more than happy to drop everything if something like this is implemented.
We can brainstorm all we want. It's up to Future Motion to take action. Unfortunately, their track record doesn't inspire much confidence. That said, I'm glad to see The Float Life doing their part to spread the word. Float on!
Would be nice for repair shops who would like to be “authorized” or “Certified” by FM to be able to pay for a certification course like auto mechanics do. Also require us to buy equipment if needed. I know myself and a lot of other shops would do this
Awesome video and really glad it was Jeff that delivered the message. For every Rossman, we also need a Mccosker. Knowing what we do about FM's general relationship with the aftermarket, it feels like it's strained to say the least. Between FFM and FFM, Im in the fix future motion camp. The suggestion to adhere to them as a central registry of boards and components alleviates the fear of cheaply assembled boards being sold on the sly. If this network had been in place before the GT launch, they could have also prepped and updated the network on the issues that have been discovered and equipped them to make quick fixes or board swaps which further alleviates any friction they're getting on that front. Sidenote: Its not that they C&Ded the drop top fender that grinds my gears, they have every right to protect their patents and IP. What's infuriating is that they didnt put out a product that's as good to justify it. Don't like that the aftermarket is doing a better job of kitting out your product or taking potential revenue away? Work with them ffs. Partnerships between LLCs and bigger companies are not unheard of and everyone gets a slice.
Thank you for this video, you are a true leader of our community. The solutions you stated maybe aren't ideal but it's a start in the right direction. I definitely hope things will change for the better!
"authorized repair centers" are still anti right to repair. "invasive repairs" are still a vital service that the free market should be allowed to provide
Yes, but this would be a step in the right direction. FM would never go for straight up invasive repair shops. Whereas this is economical for them to consider. Once the dust settles, and they have a better vision of what a distributed repair network can look like, specific right to repair actions can be taken.
I agree but shouting RtR is not getting anywhere. This actually has a chance to be implemented because it also takes in FM’s interests. We can all agree that this is WAY better than what we have now.
@@changleon7441 yea agree 100%. my point was that in an ideal world, RTR is a goal. But we need to set reasonable goalposts and this particular one would benefit consumers, FM and 3rd party dealers so it's a win win win
This I can get behind, thank you for doing this ❤️ Its a good start in the right direction we need for the Onewheel to be more accessible to riders when things go wrong. Sure it’s not going to cover everyones needs, mine included but in the grand scheme of things this is a simple solution to a big problem that will help so many floaters out there. An expansion to component level repair would be great, but I can see why they wouldn’t want to so opting to sell known working modules is fine to get the ball rolling. Shipping a controller module or a new rail to a repair centre vs the round trip on a whole board is a no brainer.
I went from Onewheel to EUC because of FM and how they do business and treat customers. I thank them, because i wouldn't have known how awesome EUC's are. #ScrewFM
-FM would have less expense paying in-house repair techs; they can now focus on troubleshooting breakage trends and R&D for new product. WIN - FM would probably keep a decent margin of sales on the replacement parts sold this way. WIN - They'd maintain a near total understanding of the products life cycle in this ecosystem. WIN WIN WIN WIN 🏆 do it please!
Thanks for getting this out there Jeff 👊🏽. I think it’s a great start. There’s additional complexity that comes along with implementing something like this, but at its core, it’s a pretty simple concept and one FM should hopefully have already been considering. Especially since there are so many additional benefits for them beyond what it does for the consumer. Allowing for authorized repairs with genuine parts would lessen the repair volume burden on them and provide a chance for them to make money of those parts sales. But one of the most important things it does for them (from a liability standpoint) is ensure people are riding on boards with genuine parts that perform they way they were intended to from the factory. When you don’t allow for this, gray markets and third parties will fill that void…with parts that may not be safe and create more liability for FM than just opening up authorized repairs would have done in the first place. This is a tough strategic leap to make for some companies that believe keeping things in house and proprietary is a less risky option…and it can work for many…but not when your product is built to last for a long time and you have a community that wants to maintain them to keep them on the road/dirt for years to come. I’m optimistic things will change. It’s part of the maturation process for them as a company. Lets just hope it happens in our lifetimes. I will say there is more to it than just hiring one guy. You need a way to manage inventory of parts and part sales to those repair centers - is it consigned to them until they use it for a repair, etc. You’d also want a more scalable process than just calling a guy over the phone. There’s more beyond that but it is all very doable for FM, just takes believing it is the right thing to do and them seeing it from the angle of the benefits to everyone involved.
This is absolutely the bare minimum that FM should be doing, I think it's completely approachable and reasonable, this could make repairs so much more accessible for the entire community. I'd love to see more involvement from FM - helping support the community will only help all of us and FM (they'll of course sell more OneWheels).
What about the international Onewheel community? Onewheels aren't just ridden in the US? The fundamental problem with your plan is that it is still one based around Future Motion controlling everything, instead of operating like cars and bicycles with numerous repair shops and OEM parts. We have Google Maps and Yelp, we don't need FM vetting repair shops for us.
“Under the table” repair spots will still exist, no doubt, but the current suggestion is just having authorized repair shops *at all*. Having literally one place in the entire planet that is ‘allowed’ to fix your board is a ridiculous lack of any system. The bottom line is that if FM has only one physical location for the community to fix their boards, a significant percentage of the community will try to do it themselves or have a friend do it. I had a knowledgeable friend swap my tire on my old Pint. Took maybe 30 minutes. That versus waiting potentially weeks for FM to do a tire change is asinine. There will likely always be under the table garage board shops as long as there’s demand, but right now FM’s only method is a gigantic bottleneck that makes no one happy.
Thank you Jeff for this action; I am sure the whole community will support it. Continuing on this, different tiers of dealership could be implemented. To ascend in tier, a dealer would have to prove certain competencies, or attend specific trainings at Future Motion (or other dealers of the highest tier). Depending on the dealer's tier, they may or may not repair certain parts.
After 4 months of waiting my GT arrived yesterday and my excitement quickly faded after learning that my board was DOA(dead on arrival). Onewheel was very quick to respond which was relieving. By the next morning, I had a shipping label ready to send my board back in to get inspected. While yes they were very quick to respond and accommodating it doesn't excuse the the fact that their quality control is questionable. If I paid over $2500 and waited 4 months for something, the last thing that should happen is receiving a defected item. I'm sure it's a simple fix and if they had authorized dealers in large cities or areas with high traffic volume, it would save me time and them shipping costs on having to send back the item back to their headquarters. I've never even been on a onewheel before and this is my first experience with the company. It's just mind boggling that people are still to this day receiving boards that simply don't work. On the other hand, I've seen many people on UA-cam raving about how fun the board is and how much of a joy it is to ride and escape reality, which was my reason for purchasing it. I'm assuming that Future Motion wants their customers to have fun and enjoy their product but I just don't understand that a decent percentage of the community seems to dislike the practices of FM yet they don't do anything to address the issue. Mind boggling.
@@makatron In my case, I doubt it unless they did and then it died on during transport but i've heard a decent amount of other cases of DOA boards with other buyers
Oh geez! That totally sucks!! I feel so bad that you waited all that time and it shows up as a bust! My GT still isnt expected to ship until 4/19 (and keeps getting pushed back) and I'm going nuts waiting for it. At least I have an XR & Pint to ride in the meantime but all these stories and other drama is starting to worry me and make me question buying the GT. Anyway, hope you get yours fixed and back very soon. Good luck and roll safe!
Thank you for this video. We really need an official response from FM and some visibility on the actions they are working on to manage this repair issue. Can’t imagine they aren’t already working on it. They really should embrace the discussion with the community. Living in France, and totally fond of Onewheel, it’s hard for me to explain interested people that if they buy one, they will have to send it in the USA if they need to repair it.
Thank you so much for doing this. Customers need right to repair. Otherwise we WILL NOT support your product. Remember, FM and the Onewheel have only grown like they have from word of mouth. Jimmy Chang for example convinced me to get one through his content. The same for many new riders. Your ads pique interest but it’s the users who make the sale - not you. Want to salvage this relationship? Approve right to repair. It’ll create jobs and develop a stronger relationship between you and the customers and third-party vendors. Also, issue a recall for the GT and fix it because somebody will get seriously injured or (heaven forbid) die. The onus is on you.
It's a good start, but honestly I wish that Future Motion would just let off of the reigns and begin selling parts along with completes. Right to repair our own boards. Some of us are perfectly capable of swapping components and if we think we are capable and end up destroying our board that should be on us as a consumer of the product. Instead of Future Motion servicing everyone's boards they can ease the load by having reputable servicing centers like you said, but they should really just offer the individual parts as a purchasable addon. Make the boards modular/upgradable from the factory. Have stock options but work with the third party manufacturers to create addons to their boards and encourage people to make their boards their own and grow with them as their skills in riding grow. I don't know how realistic or unrealistic that is, but that's the direction Id like to see FM head towards, and ultimately that will bring the community closer as a whole.
Lol good start? It's an insult to the community to just not let us REPAIR AND MOD THE PRODUCT WE OWN! I'd be way more pissed at them if they did this, i'd feel like i'm getting trolled by scammers. at that point. I've been trying to buy a board, i've been waiting for them to fix the problems boards have had, but the product gets worse and you tell me i can't even fix your screwup just to ride? No thanks, i'll build my own before i ever give these scammers a cent.
@@rustymustard7798 It's a start its better than what options we currently have. Everyone walks before they learn to run and it would serve as a stepping stone. Look I agree with you on the end goal but I love my onewheel it has done a lot for me. And as much as I hate what FM is doing right now I do want to see them ultimately succeed and innovate. I think change can come it just takes time, I just hope that they are listening to the community and trying to work things out.
Most importantly, FM doesn’t incur more opportunity costs from people being scared off by atrocious horror stories about getting their board repaired, or bricked.
Jeff is on point. I live in Long island, and I would rather spend a day trooping to Manhattan for a repair as oppose to not riding for weeks waiting for my board to get back from Cali.
Ideally I'd kill for those "invasive repairs" - bring back the openness from 4209 and I'd be in heaven. Practically I know that isn't happening, but a boy can dream lol. Either way, open this up FM, it's time dammit!
Im stoked about content like this!! 🤙🏽all about finding common ground as a way to bridge the gap in between fm an the community 🤙🏽 ... im here for this..postive vibes for the future of future motion and community support (🙌 thanks Jeff- 😊 🙏)
Not good enough. Right to repair means FM can't have total control over what can and can't be repaired. We own our devices, we should be able to do what we want with them.
That would be great for Europe as well, where new and customized parts is really difficult to get. Shout out to Float Life Europe for the parts i got without selling a kidney for shipping expenses.
What you described is actually anti right to repair. Limiting the owner's ability to repair their property is ridiculous and should be ostracized by the consumers.
Well said! As aircraft mechanics we understand the need for proper maintenance/repairs to ensure safety. If tens of thousands of people every day can trust us with their lives why can’t FM trust us with onewheels??
Very well said Jeff. Hopefully someone with some common sense there can take this to heart and make change for the better. Thank you for being our voice. 🤙🏻
I’m not skilled enough to fix the internals of my wheel’s controller, motor, or battery pack. But I am skilled enough to replace any of these as contained parts. I wish I could buy any of these three modules from FM, but this sounds like an extremely reasonable compromise. The alternative is that we all move to VESC boards.
FM would never do it. if FM allows 3rd parties to make basic repairs on boards they make less money on repairs. FM wants to make more money even if it is a worse experience for customers. SImple as that.
I agree FM is unlikely to do it, but I'm not sure keeping a single location is more money for them. What's the difference between paying an employee in Santa Cruz to do the repair vs. paying an employee (or licensed contractor) in another state? The difference is shipping, which FM has to pay for under warranty.
Sorry I disagree. Just allow individuals to modify the board, then 3rd party repair shops can easily service the majority or people who dont wanna work on their own board. And they should be happy that aftermarket places are making parts for their board
Great idea. The only problem would be with supply. If it were like 5 locations spread across the U.S. maybe they could handle keeping “whole component” repairs in stock, but if it were 3ish per state,we’re talking about 100-150 locations. FM is big, but they are not that big. Just look at the turn around time on the GT. It would take them a long time to create all that “extra” product and supply it to the repair centers. Not to mention, all of that extra product is money spent for FM. Did I say how much I want it to work?
They have to have all these parts sitting at their warehouse anyway to replace the boards that come in. What’s the difference between having them sitting on a shelf on the East Coast are having them sitting on a shelf on the West Coast? The great part about a program it like this is that it is scalable and you start with one location and grow it over time.
I agree with you. Alternatively, they could just sell us parts. There’s no liability there. It is worth considering they would need a way to prevent people just buying parts and building boards for less than buying boards. The most reasonable solution to this to me is to charge a core charge. EG: You buy a replacement hub and motor assembly for $550, but pay let’s say $900. When you return your old hub assembly you get refunded the extra $350. I feel like that in conjunction with the option of sending it in to them as a way to avoid the core charge or taking it or shipping it to a closer service center covers all basses.
Sounds like a great nationwide servicing backbone, could be tweaked over time after proof of concept is implemented. It certainly would improve the community morale.
This is what the community needs. As an overseas customer I don’t want to risk buying a new board because I can’t justify the shipping costs. It makes the board a write-off if anything goes wrong.
future motion could even get revenue straight from this idea. Come up with the official "future motion repair certification course". let shops apply, charge them for taking the course, charge them yearly for recertification. sounds like futuremotion would like that revenue, even a single shop in each US state? that would be a nice little chunk.
Just to be clear, I think Stoke Life Service has done a great job with building a community driven repair network. I’m simply saying FM should take the reigns and be a leader on this path which is obviously the future. FM taking a leadership position instead of fighting the formation of authorized repair centers will be better for the entire community as a whole. ✌️
your message was very clear but it’s good to reiterate absolutely!
and why is that future so obvious? Sls has kept this community afloat internationally despite FM's road blocks. We bought it. We have the right to repair it. Simple as that.
I’ve only contacted fm once and I still scratch my head on what they said here’s the scenario my pint died after I got home from riding I did not know it was dead till I put it on the charger when I emailed fm with all the info they needed they told me the warranty only covers the board not the internals so I’ll either have to buy a new one or dish out 800 $ to fix it but I thank god for the community mr tire sire got it fixed fast and he recorded the process of finding the problem
hahahaha lmao i just got my float life packages here is what i got i got float plates v3 in orange and bang bumbers in black gloss and a TFL button plug and a kush hi foot pad but here is where i went wrong lmao so i took the back foot pad and installed it but i saw that they also gave me front grip tape to replace so i tried to do it but i accidenty ripped the sensors half way threw then i broke it so i gotta get a new front foot pad lmao but yo float life thank you soo much for what you delevered to me bro my onewheel is looking SICK so thank you i preciate it
@@ericstory801wheelgang7 wait bruh Eric that u buddy?! (have a friend with a similar story recently so if u ain't who I think you are apologies)
But for the footpad... F for respects
Listen to this guy, Jeff knows what he's talking about!
Yeah he does
You going to make a video similar to this, Jimmy? I've seen a few OW centric channels bring up these talking points in the last week, anyone such as yourself who has a voice in this community should.
Hey Jimmy. How’s your GT doing?
I understand that they don’t want people monkeying with the battery system, but everything else is fair game, especially since they’ve made this device swappable, repairable to begin with.
@@MrMophead41001 I'm working on it!
When even Jeff is dropping this it’s like a family intervention
Lmao so true. You can just feel the tension. All over greed and power tripping too. FM is NOT Apple as much as they try to be, a lot easier to uniquely personalize the UI of a phone than a one wheeled PEV, and if they keep this BS up eventually a new product will beat them out that I'll happily pay premium for. Literally only not getting the GT in the name of the nonsense they've been pulling since post 4208 XR updates "fOr yOuR SaFeTy" while FM literally rides modded boards. Hypocrisy at its finest.
Intervention, exactly what I thought of as soon as Jeff sat down.
I mean... It's shape up or lose it and this man has poured his soul into building a business around supporting the aftermarket for this product. It's his best shot at intervening on a situation that could quite literally take food off his family's table.
It is family at this point, onewheel is just the manipulative confused one that thinks we won’t gladly welcome them back to the table. They forget. We just want them to work with us. Hard love in the float fam
@@_ScottSauce future motion is not family. Jeff and the float fam are an amazing community, the love is real and I hope it stays that way... But future motion is a business, they want you're money. End of story. There actions show it, there words never will BECAUSE THEY WANT YOUR MONEY. Don't mix up your love for a product with the machine that makes it or the people you love to enjoy it with, maybe the fam would be better off with a different manufacturer or product completely
The fact that you just were in an advertisment with Future Motion a week ago and you actually still decided to support the community shows how good you people at TFL actually are.
🔥🔥🔥
This comment is big! 💯🙏
Uh oh hope they don't cease and decist your life savers and rail guards.
@@sdmods619 I think for this to work at all customizations cosmetically done to the board should not void the warranty this includes the riders choice of tire. opening up the box should. If there is a product defect they let their customers know with an email hey this is happening we are issuing a recall and they fix the part in the box free of charge or give you a new box or pad or whatever was recalled. but damage the rider causes should be taken to the shop. Simple and fair it lets people still have boards they like with the colors and modifications they like the only thing FM has control over is the battery box and controller/bms box aka what makes the onewheel do its thing.
@@real_ez8412 That's not what Future Motion had in mind when they sent a cease and desist to TFL for one of their most innovative products: the drop top fender. To this day, FM has not released a competing product. Makes me think they hate innovation or they just don't want us to have nice things.
This is great to see, thank you Jeff for putting this out. It would be absolutely fantastic if there were a network of repair shops that were actually able to purchase OEM parts of any kind in order to repair, even if they were sold without any warranty of any kind. Just a working part that could get a device functioning again. I'm not sure the specifics that were mentioned here are workable though, since both the controller and the battery boxes are pretty tightly tethered through the power cable assembly. To even pull out the controller box on its own, it would have to be open to unplug the main power in and the communication wiring from the BMS, and similar is true of the rear box. There's also the issue of part serialization, at which point FM would either have to roll out a sweeping firmware update disabling the 'incompatible hardware' error protocols, or rewrite them to be able to have serial number pairings outside of the factory. Or make available the fixtures to reflash the BMS or controller. Which would be great, even if none of the code was actually released. But even that, would be an absolute shock to me. There are issues of logistics and software engineering when it comes to making more things available that would cost FM a fair amount of time and money to be able to set up, since I imagine they'd still want as much secrecy of their schematics and programming as possible.
Unless, they were to just provide the entire front to back box assembly, complete with paired controller/BMS as they are usually, and have that be the assembly that gets replaced. Which, I also would imagine...is a very expensive combo (battery, BMS, controller, boxes, cable harness).
So...I don't know. I realize now that I've typed all of that, that it sounds kind of bleak. My apologies. I really hope I'm wrong about all that.
Again, this video is great to see, and I myself am appreciative of it. Cheers, sir.
Edit: My apologies. The stuff I said above, specifically references the GT and Pints. I realize you can just unplug the cables from the XR controller box. Sorry about that, should've clarified at first.
If they offered refurbs, maybe they could provide the entire front to back assembly at a reasonable price? E.g. my controller's dead, so I give up both wired boxes, but I'm credited for a working battery module and only charged for the controller module when both are installed. Then my broken paired modules sit at the service center and are eventually shipped in a box with 10+ other sets back to the factory where they are repaired and sent back out as refurbs. Fast local repairs, drastically reduced shipping volume. Certainly not ideal, but maybe workable?
@@DoctorDugong21 That ain't bad... 🤔
If only they'd actually consider it. I'll continue with hopeful skepticism. 😌🙏
Doesn’t it depend on how they’ve set pairing up? I doubt they’re planning to replace everything on the GT if you only need one part. There must be a workaround they’ve set up to unpair and then repair.
@@tacoleg6856 Yeah, I think when you send it in they can reflash the ESC, which probably allows them to re-pair (not repair!) to the BMS. This way they can only replace the part with the problem. As Mario talked about in his video with Louis Rossmann today, in the Adam Savage factory tour video, we can see jigs they place the controller in to do this work. So in lieu of supplying those jigs to the authorized repair locations, they could do what I described in my previous comment, then take care of the reflashing and re-pairing at the FM location.
This largely mirrors my own concerns with the proposal, which I love. Being able to provide authorized dealers a means to flash or re-pair devices would not be too challenging, and would still allow for some semblance of secrecy for FM to maintain. They have that ability in-house, it would just require a bit of repackaging
This would clearly be a step in the right direction for FM.
Yessir
Agreed! 100%
I've got $5 bucks that says they've either been instructed legally to keep everything inhouse so everything remains proprietary ...
... or ...
... they want to avoid any legal liability in the event someone is injured ...
... or ...
... they're following the Apple model.
All of these issues would be reduced, if not illuminated, if there were either more locations or only Future Motion Certified techs were permitted to, as Jeff said, replace parts (and NOT reform repairs on proprietary technologies) without voiding warranties. If someone who's not certified performs repairs and/or replaces a part, the warranty is void and FM bricks the board.
Yes, this is too simple. There MUST be more going on behind the scenes causing them to not do it.
2 years later, and zilch...
Love this. Just make sure to open some in Canada too 🤙
And in France !
And the UK!!!!!
And not just "Toronto" lol
And the rest of the world? Lol
I feel like Future Motion fails to realize that 3rd party vendors indirectly drive up their sales by making the board more fun to ride and versatile. Having more service centers would also make people more open to sending their board in because they know it wont take as long to get their board back.
The Rundle is more profitable for their bottom line than expanding. Costs more to expand and liable for brand image tarnishing.
FM is a fucking trashhhhh company. Alienate everyone
People also forget how much serviceability drives sales.
Like I dropped out of using Apple products a decade ago because getting my MacBook serviced was such a pain.
When chosing a car, one main concern is how close are authorized service centers.
Some good points in here 🤝
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👀👀👀👀👀👀
Let’s get this done Future Motion!
It’s time for action and a new direction.
Especially for us international (Australia) customers waiting in on the sidelines, sending it back across the pond for tyre change is definitely not on!
We would love this! Customers in Australia are crying out for a local support solution. We're ready and willing to support Onewheel every day of the week.
Highly disappointing to see a company with so many loyal customers being treated like this. A big thank you Jeff and the rest of TFL team for standing behind the community and speaking out about it.
Hopefully our voices are herd by FM and changes implemented otherwise I could see this being the end of FM and our beloved Onewheel.
🎯
This guy is smart please FM listen to him , we need this
♥️♥️♥️♥️ The Float Life. Always doin their best to keep the stoke alive in the Onewheel community!
This is a good idea Jeff. But I think another important point is battery modifications and such. I don’t think that FM should have any right to brick a board I paid more than $1000 for that I own. Even if it get rid of my warranty. People know what there getting into when they do these upgrades. Just my opinion tho
I agree wholeheartedly. Even the longest journey starts with the first step.
@@TheFloatLife Thanks for everything you do, Jeff! Regarding the idea in the video, one way to make it more attractive to FM might be to offer a licensing fee to subsidize or cover the costs of the certification program. It may even be a potential source of revenue for them in addition to profits from parts. FM doesn’t need to worry about not selling new boards, because customers are interested in having multiple boards as well as innovative features.
@@Alpaka_Lolo Ew...that sounds awful. Charging shops for a system that prevents FM from losing sales due to their abysmal support system seems terrible, and would end up costing everyone even more money. Their repair process is already profitable. Licensing fees on top of part costs will screw customers more than they do now.
I think they're afraid of communist china making a board at 3rd of the cost and putting them out of business. What they don't realize, many ppl like myself prefer American made products. With that said, they're losing way more money by ppl not buying their products than allowing them to fix them (even outside warranty).
It's not just bricking the board. If you buy the new board, you know, YOU KNOW, that once the battery dies after warranty - and it will die, it's a consumable part after all - your board is literally worthless. That's why used boards - unless fimware is changed by an update in the future, unlikely - will also be pretty much worthless. I'm glad I didn't preorder and I won't order any board until this criminal (and I bet lawsuits are coming) practice is gone.
It’s funny how Jeff McCosker - a non-FM employee and an owner of a Onewheel shop that FM… isn’t a fan of - has to sit down and brainstorm his ideas to fix Future Motion’s problems, effectively doing their jobs, and his ideas in a 7 minute video solve like… all of their issues
🎯 ✅
Not ALL their issues, but definitely a step in the right direction. I personally believe FM's main evil is their draconian grip on their IP. I understand the desire to protect what you've created, but they're taking it to the extreme with the whole "unplug the battery and we intentionally brick your BMS" thing, and that's just plain wrong. FM has made a fantastic product, but they refuse to let it out of their sight so it can grow on its own (community support). Like a jealous spouse, they don't want the Onewheel to take on a life of its own. It's not enough that FM make the money on board and accessory sales, they want to control ALL repairs, software, and modifications. They don't want ANY competition even though competition would generally be better for ALL products that may be made. Competition breeds innovation. I feel that Future Motion overcharges for the product they've created by orders of magnitude simply because they can. They have no competitors, and if a competitor DOES arise, they attack them through patent law. Maybe FM's finances are in trouble? Maybe they're experiencing some atrophy due to growing too much, too quickly? That would explain some of their recent actions. The way they handled the payments on the GT vs their supply chain issues speaks louder than words.
@@maynarddrivesfast804 I wonder how much less the GT would have cost had they not spent so much (of our money) designing and incorporating the various anti-mod measures. We're paying not only for the board, but also the lockdown measures as well, essentially funding their childish paranoia.
they don't give a shit they are motivated by GREED
Please let this happen future motion! We need local repair sites.
I'm so happy they are getting so much flack right now...
I hope for them to be better and get better. For everyone.
Preach on brother!! I’ve had to deal with this exact issue/scenario as a military member. You have to shorten the logistic supply chain.
Centralized Control…Decentralized Execution
Do this and you’ll see the Onewheel community flourish & grow 🤙🏻
precisely the thought I had watching the video. It also allows for effective management and oversight.
I saw that video. You and FM are friends now after that picnic 😀. Friends let friends do their own repairs.
Keep your friends close and your enemies closer 😉
So hopeful FM doesn't feel this is a dis but what it is: a formula to make money and happy people at the same time.
Well said
They listen but won't act on anything for the community. 6 years of this. This is too sensible for FM, never ever gunna happen. In fact if we all ask for them to carry on not selling parts, and they'll likely do opposite and open service centres
Succint, Genuine, and Brilliant.... I don't expect anything else from float life. Thanks for speaking for us all. Couldn't have said this any better and I hope this moves FM to action! It's in the best interest of everyone. Thank you for taking the time to put this together. 🙏
I'm living in Europe and I confirm, it's way to expensive to send it back!!! It seems like there is some momentum for the moment with every "influencer" from the community talking about it. Hope there will be enough pressure on them so that they do find viable solutions. I won't buy the GT unless there will be some sort of service in Europe. If at least people would stop buying their stuff to put some pressure on them, but with the risk of seeing the brand dissappear.
Love your work guys and happy to see you put up such a video. What a wonderful community
🙌🙌🙌🙌 Appreciate this so much fight the good fight!! Any company would die to have the fan base that Onewheel has and the fact that they not only blatantly ignore that fact, their marketing team goes out of their way to make passive aggressive or snarky comments on people's posts....they announce serious issues on Instagram LIVE in the WIND.... And they are still refusing to take any blame for QA that was clearly rushed. The fact that a company like TFL( that FM specifically DENIES SUPPORT FOR) is doing more for the community and willing to give such a thoughtful and supportive solution speaks absolute volumes. Rather than shift blame or continue down the same doomed road, take a look around FM. I Don't want FM to fail I just want them to do better!
If a person owns something they should be able to have whoever they want work on it. They should be able to work on it themselves. They should be able to modify something how they want.
The fact that the new models brick if you unplug the battery is absolutely disgusting.
This is needed as the evolution of this marketplace. The current model is not scalable and limits everyone’s growth.
Sounds great. Even better if FM had a training course for licensed service centers or for those who want to learn and set up shop, especially international ones.
Exactly. Only fear of that is FM possibly attempting to do a "certified apple repair center" style, where in Apple's case they basically de-incentivize any knowledgable repair shops from becoming certified repair centers, bc Apple will completely control the ability of the shop to do anything outside battery and screen repairs. Apple can audit them up to 5 years later after no longer being certified Apple repair, all in the name of protecting Apple. I can see FM doing the same nonsense. Hope they just wake up that their copying of everything Apple is clear as day and in this BMS on the GT case its a lot less justified than Apples soldering of once-replacable parts to the motherboard or even their proprietary charge ports. FM's business practice is 100% purposefully corrupting their own product to control their consumers who supported them by buying new. Toxic.
Why is this not what they're doing in the first place? Give this guy a noble prize. Thanks.
Thanks for the video Jeff. Your suggestion is an easy to implement step in the right direction. The one thing I am missing from it in order to achieve bare minimum service requirements is tire swaps. To play along with the FM in control of all the process, the tire swaps will be to stock, FM-supplied tires only. There is no reason to swap out a motor just to exchange a tire.
Tires and batteries are perishable and should be addressed separately of other service elements.
#RightToRepair
Thank you for making these types of videos, its a step in the right directions. Make peace with FM and the community
Super proud of you Jeff. Thanks for speaking your mind. All floaters should be able to be happy someday in your utopia. It would be great to hear FM's side of the story as well.
I don't own a business and even I can agree that a move like this is a win win for both parties. Stop being greedy, respect the people that make your business possible (the customers) and you'll make more money . Your business would grow faster and the community will be happier. I just bought my first pint x , based off the stories I've heard of FM's repairs .If something breaks on my pint X while it's under warranty I won't be sending it to FM from fear of them giving a BS excuse and find a reason for me to pay for a repair that should be under warranty.
It's a step in the right direction, one that benefits the company, 3rd party vendors, and the customers. Modifying the existing code and making the tools available to a licensed body to affect repairs would have a sizeable upfront costs to FM to implement, but the long-term benefits would be significant.
Whether FM likes it or not, the Right to Repair movement is gaining significnt steam, bending tech giants like Apple and Tesla into compliance, or at least a more friendly repair model. This was evidenced by Trevor Noah's bit on the Daily Show the other day. The smart business decision is to get ahead of it now, whether using your model or another, rather than being run over by it.
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Was hoping for a TFL video after Leary's. The headlight thing with controllers is still an issue like he says so it'd suck for no one to be officially authorized to deal with that. Any hard riding ruins the lights :/
Yeah fr, I know I could do it myself but makes me feel bad for others who don't believe they could.
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Edit: maybe we could have a warranty void section dedicated to these kinds of repairs that fall back on the shops for their mistakes under legally binding contracts to exempt FM from responsibility from this, or even on the rider themselves so they legally can't sue after modding warranty voiding fixes? So we can also do aftermarket mods and fixes as well (a very vocal and legally binding "we don't approve, we can't protect you if you do this, whatever happens is now on you.") I know a guy who does the pausy mod who has you sign paperwork acknowledging it could potentially ruin the footpad meaning whatever happens you knew the risk and took it anyways and is not going to fall back on the repair shop due to the legally signed contract. Something as simple as that can be cleared in court and public image if anything ever happens, "if they broke that warranty sticker on the module they may have altered it, and thus have made it unsafe to ride (in case of injuries and/or death), we're responsible for what we do, not the customer's alterations and do not endorse it" so on and so forth. I dunno maybe that part don't happen but at least without having to send it back for our board to be ended into a stock board again and any modifications after the fact are on the riders who had them or altered it themselves
@@hunteruhuruazrael If the battery and such is already tied to the board there is no reason why opening up the box to fix something like that should void the warranty. Either that or FM does what car companies do they recall a part you take the board in and get it repaired so that issue is no longer possible and if it already happened they fix it or give you a new box free of charge.
Thanks Jeff you speak the truth. FM could setup service parts and establish authorized repair centers and fully control it. It boggles my mind that service is only possible at the OEM right now. This still feels like a kickstarter project and could be so much more.
I’ve been thinking about this since I purchased my Onewheel’s years ago. We need localized - authorized repair shops. And I want to manage one 🤙🏼
Bravo Sir! We just want to love you Future Motion, as much as we love The Float Life.
As always, thanks to TFL for all you do for the OW community. You and the others are what prop up our wonderful OW community and we couldn't do it without you.
Really hope FM will listen and do this, but we've been asking for how many years now..? Regardless, I know I won't be sending FM my boards.. ever.
Hey Jeff. Amazing video. Thank you. THANK YOU. And thank you FM for the great product! And, hope to hear from ya! Again, great job FLOAT LIFE FTW.
Jeff you are a good person and a smart dude. There are many "figures" in the community now (amazing and weird), but you in particular are always thoughtful, responsible, and fun. Thank you for all of the effort you have put into building and supporting this/our community. So many lives are enriched for it.
Just want to say thank you, and you are appreciated very much.
Thanks Craig 🤘
I love the format of this video and everything that was said in this video. We need something better than the current system
So incredibly well said - thank you Jeff for using your platform to advocate for such logical solutions that would better the community and keep everyone floating! 🤙
One of my favorite things about onewheels is how welcoming, helpful, and close the community has grown to be. It's a shame the creators of our favorite product are so distant. They need to change. This would be a huge step.
Thank you Jeff for speaking out loud, giving great ideas and insights completly agreeable by a standard customer. I am from Europe and the fact that if anything happened to my board would mean sending it all the way to California to FM to get it repaired is just a pure nonsense and a show stopper (imagine the situation: You would have to send it, it would probably have to go by ship because of the battery and the round trip would be what, 2 months at least? You would also have to cover not the repair itself but also an insurance and additional shipping fees making a better idea to buy a new board entirely). Besides all the additional taxes and customs charges we have to pay initially for the board itself compared to US residents, this is another reason why there should be certified vendors with an ability to repair our boards. A position of other than US customers just really sucks.
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Lots of great ideas here. This is exactly what Apple does with their Apple Authorized Service Providers (AASPs). The technicians are all certified and held to Apple’s standards and all repairs are done with official Apple parts.
There’s no reason why Future Motion can’t do this with OneWheel. Even Boosted was able to do this with their boards. It’s about time Future Motion starts to welcome the third party repair market and find a way to integrate it into their system.
Dude. You really are the cream of the crop. Kudos and thank you!
I love that this is all coming out from multiple sources at exactly the same time. That is how is Has to Happen! The time is now to speak up Onewheel community. The torch has been lit.
If future motion doesn't drop a video to address the community (hopefully in a positive manner) in the next few weeks. Then it truly shows how out of touch they are. They need to acknowledge their mistakes and greed and either let the community know they will work on fixing it, or be honest and blatantly state they will continue in the direction their going that way we know not to buy their boards anymore.
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Thanks Jeff and thanks for throwing up the San Diego support Wheel Fun Stuff our local heros!. I appreciate the concept but it needs more and I know we hve to start somewhere. I need to be able to buy from a shop or order a empty battery box, a bms unpaired to anything etc. no hassle no isssues. If its a warrenty issue then what you say is 1000% on target but after that or due to my choice to void said warrenty we should have the right to buy a GT motor and machine it down to fit the XR as long we foot the bill and risk - will people game the system yes unfortunately they will its a human nature and they will quickly get found out but I dont have a way to handle that issue. You can not ban them from owning a onewheel but you could black list them from claims your items are being handed to you with no warrenty here sign this which then brings up all boards would have to be registereed and you would need the board to buy the parts which also sucks. What if I want to use two onewheel wheel assemblies to drive my work tool cart so i do not have to push it but gram the throuttle and steer.
This a great idea to get them on the right track but it has to be deeper than buying multiple onewheels to have a parts board or a board to ride while yours is out of commision waiting on shipping that may or may not be fixed or the same when you get it back.
Just rambling along here, THanks again Jeff
I do component level repairs on BMS and controllers. I would be more than happy to drop everything if something like this is implemented.
We can brainstorm all we want. It's up to Future Motion to take action. Unfortunately, their track record doesn't inspire much confidence. That said, I'm glad to see The Float Life doing their part to spread the word. Float on!
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Even one official repair center per continent (even excluding Antarctica) would be an improvement.
Not to mention the tire fiasco. Thanks Jeff. I heart you.
Would be nice for repair shops who would like to be “authorized” or “Certified” by FM to be able to pay for a certification course like auto mechanics do. Also require us to buy equipment if needed. I know myself and a lot of other shops would do this
Awesome video and really glad it was Jeff that delivered the message. For every Rossman, we also need a Mccosker. Knowing what we do about FM's general relationship with the aftermarket, it feels like it's strained to say the least. Between FFM and FFM, Im in the fix future motion camp. The suggestion to adhere to them as a central registry of boards and components alleviates the fear of cheaply assembled boards being sold on the sly. If this network had been in place before the GT launch, they could have also prepped and updated the network on the issues that have been discovered and equipped them to make quick fixes or board swaps which further alleviates any friction they're getting on that front.
Sidenote: Its not that they C&Ded the drop top fender that grinds my gears, they have every right to protect their patents and IP. What's infuriating is that they didnt put out a product that's as good to justify it. Don't like that the aftermarket is doing a better job of kitting out your product or taking potential revenue away? Work with them ffs. Partnerships between LLCs and bigger companies are not unheard of and everyone gets a slice.
Thank you for this video, you are a true leader of our community. The solutions you stated maybe aren't ideal but it's a start in the right direction. I definitely hope things will change for the better!
"authorized repair centers" are still anti right to repair. "invasive repairs" are still a vital service that the free market should be allowed to provide
Yes, but this would be a step in the right direction. FM would never go for straight up invasive repair shops. Whereas this is economical for them to consider. Once the dust settles, and they have a better vision of what a distributed repair network can look like, specific right to repair actions can be taken.
this
I agree but shouting RtR is not getting anywhere. This actually has a chance to be implemented because it also takes in FM’s interests. We can all agree that this is WAY better than what we have now.
@@changleon7441 yea agree 100%. my point was that in an ideal world, RTR is a goal. But we need to set reasonable goalposts and this particular one would benefit consumers, FM and 3rd party dealers so it's a win win win
@@tristan8922 yessss
Thanks Jeff, this is the brave and reasonable step forward that will hopefully benefit both business and customer base.
Changes take time. Hope they see this as a viable first step.
This I can get behind, thank you for doing this ❤️
Its a good start in the right direction we need for the Onewheel to be more accessible to riders when things go wrong. Sure it’s not going to cover everyones needs, mine included but in the grand scheme of things this is a simple solution to a big problem that will help so many floaters out there.
An expansion to component level repair would be great, but I can see why they wouldn’t want to so opting to sell known working modules is fine to get the ball rolling. Shipping a controller module or a new rail to a repair centre vs the round trip on a whole board is a no brainer.
This isn’t rocket science. Thanks for taking the time to spell it out here. Just like you said. No downside. Everybody wins!
I went from Onewheel to EUC because of FM and how they do business and treat customers. I thank them, because i wouldn't have known how awesome EUC's are. #ScrewFM
I hope one day we all look back at this video as the milestone that made Future Motion change course
-FM would have less expense paying in-house repair techs; they can now focus on troubleshooting breakage trends and R&D for new product. WIN
- FM would probably keep a decent margin of sales on the replacement parts sold this way. WIN
- They'd maintain a near total understanding of the products life cycle in this ecosystem. WIN
WIN WIN WIN 🏆 do it please!
Thanks for getting this out there Jeff 👊🏽. I think it’s a great start. There’s additional complexity that comes along with implementing something like this, but at its core, it’s a pretty simple concept and one FM should hopefully have already been considering.
Especially since there are so many additional benefits for them beyond what it does for the consumer. Allowing for authorized repairs with genuine parts would lessen the repair volume burden on them and provide a chance for them to make money of those parts sales. But one of the most important things it does for them (from a liability standpoint) is ensure people are riding on boards with genuine parts that perform they way they were intended to from the factory. When you don’t allow for this, gray markets and third parties will fill that void…with parts that may not be safe and create more liability for FM than just opening up authorized repairs would have done in the first place.
This is a tough strategic leap to make for some companies that believe keeping things in house and proprietary is a less risky option…and it can work for many…but not when your product is built to last for a long time and you have a community that wants to maintain them to keep them on the road/dirt for years to come.
I’m optimistic things will change. It’s part of the maturation process for them as a company. Lets just hope it happens in our lifetimes.
I will say there is more to it than just hiring one guy. You need a way to manage inventory of parts and part sales to those repair centers - is it consigned to them until they use it for a repair, etc. You’d also want a more scalable process than just calling a guy over the phone. There’s more beyond that but it is all very doable for FM, just takes believing it is the right thing to do and them seeing it from the angle of the benefits to everyone involved.
Great idea Jeff! I was just talking about sealable battery and bsm packs and controllers. Great video let’s hope they can work with us on this!
This is absolutely the bare minimum that FM should be doing, I think it's completely approachable and reasonable, this could make repairs so much more accessible for the entire community. I'd love to see more involvement from FM - helping support the community will only help all of us and FM (they'll of course sell more OneWheels).
What about the international Onewheel community? Onewheels aren't just ridden in the US?
The fundamental problem with your plan is that it is still one based around Future Motion controlling everything, instead of operating like cars and bicycles with numerous repair shops and OEM parts. We have Google Maps and Yelp, we don't need FM vetting repair shops for us.
“Under the table” repair spots will still exist, no doubt, but the current suggestion is just having authorized repair shops *at all*. Having literally one place in the entire planet that is ‘allowed’ to fix your board is a ridiculous lack of any system. The bottom line is that if FM has only one physical location for the community to fix their boards, a significant percentage of the community will try to do it themselves or have a friend do it. I had a knowledgeable friend swap my tire on my old Pint. Took maybe 30 minutes. That versus waiting potentially weeks for FM to do a tire change is asinine. There will likely always be under the table garage board shops as long as there’s demand, but right now FM’s only method is a gigantic bottleneck that makes no one happy.
Thank you Jeff for this action; I am sure the whole community will support it.
Continuing on this, different tiers of dealership could be implemented. To ascend in tier, a dealer would have to prove certain competencies, or attend specific trainings at Future Motion (or other dealers of the highest tier). Depending on the dealer's tier, they may or may not repair certain parts.
After 4 months of waiting my GT arrived yesterday and my excitement quickly faded after learning that my board was DOA(dead on arrival). Onewheel was very quick to respond which was relieving. By the next morning, I had a shipping label ready to send my board back in to get inspected. While yes they were very quick to respond and accommodating it doesn't excuse the the fact that their quality control is questionable. If I paid over $2500 and waited 4 months for something, the last thing that should happen is receiving a defected item. I'm sure it's a simple fix and if they had authorized dealers in large cities or areas with high traffic volume, it would save me time and them shipping costs on having to send back the item back to their headquarters. I've never even been on a onewheel before and this is my first experience with the company. It's just mind boggling that people are still to this day receiving boards that simply don't work. On the other hand, I've seen many people on UA-cam raving about how fun the board is and how much of a joy it is to ride and escape reality, which was my reason for purchasing it. I'm assuming that Future Motion wants their customers to have fun and enjoy their product but I just don't understand that a decent percentage of the community seems to dislike the practices of FM yet they don't do anything to address the issue. Mind boggling.
So they don't even test it before shipping?
indeed. because they will Not be paying for or Offering to pay for shipping the next time. like when you inevitably need the tire replaced for example
@@jaefrmbk2k Oh man... I really hope it doesn't come to that
@@makatron In my case, I doubt it unless they did and then it died on during transport but i've heard a decent amount of other cases of DOA boards with other buyers
Oh geez! That totally sucks!! I feel so bad that you waited all that time and it shows up as a bust! My GT still isnt expected to ship until 4/19 (and keeps getting pushed back) and I'm going nuts waiting for it. At least I have an XR & Pint to ride in the meantime but all these stories and other drama is starting to worry me and make me question buying the GT. Anyway, hope you get yours fixed and back very soon. Good luck and roll safe!
Thank you for this video. We really need an official response from FM and some visibility on the actions they are working on to manage this repair issue. Can’t imagine they aren’t already working on it. They really should embrace the discussion with the community.
Living in France, and totally fond of Onewheel, it’s hard for me to explain interested people that if they buy one, they will have to send it in the USA if they need to repair it.
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A voice of reason
Thank you so much for doing this. Customers need right to repair. Otherwise we WILL NOT support your product. Remember, FM and the Onewheel have only grown like they have from word of mouth. Jimmy Chang for example convinced me to get one through his content. The same for many new riders. Your ads pique interest but it’s the users who make the sale - not you. Want to salvage this relationship? Approve right to repair. It’ll create jobs and develop a stronger relationship between you and the customers and third-party vendors.
Also, issue a recall for the GT and fix it because somebody will get seriously injured or (heaven forbid) die. The onus is on you.
It's a good start, but honestly I wish that Future Motion would just let off of the reigns and begin selling parts along with completes. Right to repair our own boards. Some of us are perfectly capable of swapping components and if we think we are capable and end up destroying our board that should be on us as a consumer of the product. Instead of Future Motion servicing everyone's boards they can ease the load by having reputable servicing centers like you said, but they should really just offer the individual parts as a purchasable addon. Make the boards modular/upgradable from the factory. Have stock options but work with the third party manufacturers to create addons to their boards and encourage people to make their boards their own and grow with them as their skills in riding grow. I don't know how realistic or unrealistic that is, but that's the direction Id like to see FM head towards, and ultimately that will bring the community closer as a whole.
Lol good start? It's an insult to the community to just not let us REPAIR AND MOD THE PRODUCT WE OWN! I'd be way more pissed at them if they did this, i'd feel like i'm getting trolled by scammers. at that point. I've been trying to buy a board, i've been waiting for them to fix the problems boards have had, but the product gets worse and you tell me i can't even fix your screwup just to ride? No thanks, i'll build my own before i ever give these scammers a cent.
@@rustymustard7798 It's a start its better than what options we currently have. Everyone walks before they learn to run and it would serve as a stepping stone. Look I agree with you on the end goal but I love my onewheel it has done a lot for me. And as much as I hate what FM is doing right now I do want to see them ultimately succeed and innovate. I think change can come it just takes time, I just hope that they are listening to the community and trying to work things out.
We can only wait now. Tried your best Jeff. Let hope they listen.
Most importantly, FM doesn’t incur more opportunity costs from people being scared off by atrocious horror stories about getting their board repaired, or bricked.
Spot on, Jeff. Thank you for taking the time to publish this.
Amen...from a sketchy garage
Possibly my favorite sketchy garage
Jeff is on point. I live in Long island, and I would rather spend a day trooping to Manhattan for a repair as oppose to not riding for weeks waiting for my board to get back from Cali.
Ideally I'd kill for those "invasive repairs" - bring back the openness from 4209 and I'd be in heaven. Practically I know that isn't happening, but a boy can dream lol. Either way, open this up FM, it's time dammit!
commenting to show support. as Jeff said, there would seem to be no downside here.
Silver lining: it’s pushing a lot of people into open source vesc : )
Im stoked about content like this!! 🤙🏽all about finding common ground as a way to bridge the gap in between fm an the community 🤙🏽 ... im here for this..postive vibes for the future of future motion and community support (🙌 thanks Jeff- 😊 🙏)
Not good enough. Right to repair means FM can't have total control over what can and can't be repaired. We own our devices, we should be able to do what we want with them.
That would be great for Europe as well, where new and customized parts is really difficult to get. Shout out to Float Life Europe for the parts i got without selling a kidney for shipping expenses.
What you described is actually anti right to repair. Limiting the owner's ability to repair their property is ridiculous and should be ostracized by the consumers.
Great job Jeff, 100%. Bless you bro
We need this, great idea!
Well said! As aircraft mechanics we understand the need for proper maintenance/repairs to ensure safety. If tens of thousands of people every day can trust us with their lives why can’t FM trust us with onewheels??
Very well said Jeff. Hopefully someone with some common sense there can take this to heart and make change for the better. Thank you for being our voice. 🤙🏻
Hey thanks Kevin!!! Appreciate you becoming a member 🙌
I’m not skilled enough to fix the internals of my wheel’s controller, motor, or battery pack. But I am skilled enough to replace any of these as contained parts. I wish I could buy any of these three modules from FM, but this sounds like an extremely reasonable compromise. The alternative is that we all move to VESC boards.
One repair center in California for a device sold globally would have never worked. Change is sorely needed.
FM would never do it. if FM allows 3rd parties to make basic repairs on boards they make less money on repairs. FM wants to make more money even if it is a worse experience for customers. SImple as that.
I agree FM is unlikely to do it, but I'm not sure keeping a single location is more money for them. What's the difference between paying an employee in Santa Cruz to do the repair vs. paying an employee (or licensed contractor) in another state? The difference is shipping, which FM has to pay for under warranty.
Lets goo! Beautiful 7 minute video! 🔥🔥🔥🔥🔥🔥🔥 lets get some change!
Sorry I disagree. Just allow individuals to modify the board, then 3rd party repair shops can easily service the majority or people who dont wanna work on their own board.
And they should be happy that aftermarket places are making parts for their board
Great idea. The only problem would be with supply. If it were like 5 locations spread across the U.S. maybe they could handle keeping “whole component” repairs in stock, but if it were 3ish per state,we’re talking about 100-150 locations. FM is big, but they are not that big. Just look at the turn around time on the GT. It would take them a long time to create all that “extra” product and supply it to the repair centers. Not to mention, all of that extra product is money spent for FM.
Did I say how much I want it to work?
They have to have all these parts sitting at their warehouse anyway to replace the boards that come in. What’s the difference between having them sitting on a shelf on the East Coast are having them sitting on a shelf on the West Coast? The great part about a program it like this is that it is scalable and you start with one location and grow it over time.
Thank you for attempting to save the OW community and FM from themselves regarding this corrupt business practice.
I agree with you. Alternatively, they could just sell us parts. There’s no liability there. It is worth considering they would need a way to prevent people just buying parts and building boards for less than buying boards. The most reasonable solution to this to me is to charge a core charge.
EG: You buy a replacement hub and motor assembly for $550, but pay let’s say $900. When you return your old hub assembly you get refunded the extra $350.
I feel like that in conjunction with the option of sending it in to them as a way to avoid the core charge or taking it or shipping it to a closer service center covers all basses.
This is a very good idea
Sounds like a great nationwide servicing backbone, could be tweaked over time after proof of concept is implemented. It certainly would improve the community morale.
This is what the community needs. As an overseas customer I don’t want to risk buying a new board because I can’t justify the shipping costs. It makes the board a write-off if anything goes wrong.
future motion could even get revenue straight from this idea. Come up with the official "future motion repair certification course". let shops apply, charge them for taking the course, charge them yearly for recertification. sounds like futuremotion would like that revenue, even a single shop in each US state? that would be a nice little chunk.