Behind the bar RSA interactive training video - Tricky situation (chaptered)

In this video, club member Jim is trying to get his unduly intoxicated mate served more alcohol. How would you handle this tricky situation?
Use this video for staff induction and refresher training at your licensed venue or organisation. When the pause sign appears on screen, pause the video for group discussion. Visit www.business.qld.gov.au/indus... for example discussion points.