We Brought Our "Dead" PC to Best Buy for a Diagnosis
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- Опубліковано 25 чер 2019
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ADD: A few of you seem to think we "agreed" to a 10-minute, _free_ diagnosis. This was not the case. We would have given them the time and money they asked for. Kyle literally had my business debit card in his pocket. Instead, Geek Squad took the system back, rushed to misdiagnose it, and sent us on our way. They never offered to keep it longer and take a closer look.
Sorry about not being able to gather any footage inside! Florida two-party consent laws limited our options. Next time, we'll try something in a state where one-party consent laws exist. I also hope you appreciated my subtle country accents during the reenactment. This is the South, after all 😂
@Neon Gigolo _North_ Florida IS the South.
Actually my PC is not showing anything on the screen though every else is working (well no sound either).
Onboard graphics or alt graphics not working either?
What could it be?
@@beobhan Check RAM. Swap modules, move them around, try just one DIMM, etc. RAM has been a cause of much pain in the past for me Lol.
By any chance did you play eve-online in the past? Somehow you remind me of someone I knew there in EMP:)
@@phantoom245 just diy, some stores charge insane prices for simple fixes lol, theres nothing better than figuring out ur own problem and solving by urself. It will save you a good amount of money and time..
The fact that the guy kept insisting to check the part number of the card for warranty instead of trying to just sell a card kinda makes me appreciate it. Besides, no 1 would expect the plug on PS side to come off randomly in a PC that has well managed tied up cables. It was a quick free checkup afterall. So yeah
I agree. Plus he said he got it off Craigslist. So the Agent was probably thinking "this guy already got scammed and if I open it up and do real diagnostics it'll cost him another $100 and its 90% chance his GPU is dead so I'll just save him some money and tell him to check the warranty".
Yep idk where he was hearing to buy another Graphics card, the guy said to check warranty
No, it isn't fine. You don't say a GPU is dead when you haven't confirmed if it was. That can lure the customer into a buying a new expensive GPU or wait for a long asss RMA process when they infact have a fully working GPU. Even if it is free they do more damage than good with that misdiagnosis.
They should have done this: "Hey dude, it looks like it is a graphics related issue, we don't know for sure without further testing. If you want we can keep looking into it but will charge you for it".
That's how you handle it, not misdiagnosing it, sending the customer home with a nonworking system that had a super easy fault and luring them into thinking their GPU is dead and they need to get a new one. Sorry but that's just shitty.
@@HFFT are zaa a dad
Does Kyle have a twin brother named Lyle Salazar?
LOL
Now I wish he'd said that
@@Exponaut_R-01 이런 애들 많이 발굴 했으면 ㅠㅠ 멸치랑 탈모 개저씨 그만 보고싶음 일본 특유의 경박스런 혀놀림 ㅂㄷㅂㄷ Hope you guys make more videos of asian hot guys. I don't wanna see anchovies or fat and bald japanese....!!!!!
Or Greg's evil brother ... Craig?
Haha. Now were all wishing it. Lol
Been doing Computer repair for 16 years. Not once have I ever came across this fault. Unfair and unrealistic
peter harper that’s exactly what I was thinking
peter harper I know, right?
All late, but... While the actual fault is unlikely, the diagnosis ought to have been "Faulty PSU" not "Faulty GPU"... though in testing the PSU, the unconnected cable would be found, so a "Fixed" would be more likely.
@@johngaltline9933 The chance of the PSU not supplying power to 1 connector but litterly everything else including the other PCIE is honestly close to none
@@rh-jt5gw I wouldn't say none. I've seen a fair number of poorly crimped connectors or loose fitting ones that don't make good contact, and I'm just one random pleb. Common or not, following any reasonable diagnosis tree, the fault would be found while testing or replacing the PSU. A bad GPU should never be the diagnosis here as replacing it with another GPU would not solve the problem.
I work at geek squad and I’m pretty confident in my team being able to find that issue simply because we have tester units, before we tell the client it’s a bad gpu we put in our own clearly here it will fail so we would move on straight to swapping power supplies which immediately will tell us the issue
bruh my geek squad does not have that shit lmao you must have a fancy ass best buy lmaoo
I used to work at Geek Squad. My team was pretty experienced and diagnosed problems easily. I guess it depends on which one you go to
Think they would have noticed the unplugged PSU cable? I think what hurt this team the most was that they likely rushed it.
Science Studio yeah probably, we all built our own PCs and we noticed things like this where it was simple as plugging a cable back in. But I know other Best Buy’s that would have skipped this
I think this test was a bit unfair; they properly diagnosed the PC working and it's highly likely the gfx card was faulty as that's what happens most of the times. An unplugged power cord is super unlikely in real life. Just like doctors sometimes miss a diagnosis because it's so rare. This proves nothing.
Vincent Groenewold but only trying it with integrated is just wrong. At least try the GFX in another PC.
I also worked at Best Buy, two of them. This fraud was a regular business practice and routinely encouraged by management. Your former store is the exception not the norm
I'm not saying that they did a great job, but honestly, what are the odds that a non-sabotaged system would have this problem? The cable was disconnected at the power supply, where it would never have had any strain AND there's a retaining clip to defeat in order to get it half disconnected as shown. For a 10 minute free diagnostic they made the call that would have been true in 999/1000 cases.
Exactly what im thinking
Really into pcs myself and have made a few custom builds. Saying that, this actually happened to me once before and I thought my graphics card was shot. I would have image when on desktop, but as soon as I booted a game the image would freeze. Took me over an hour to realize the cable came loose from the psu. Drove me nuts.
I think the only thing the tech did wrong was to not bench test the gpu separately. They should have offered to do so, at a premium of course.
Yeah this test was poorly conceived. Especially with the backstory that it just stopped working suddenly. Guarantee they’d look back there if you told them this was a new build that won’t turn on.
If we leave out the fact that it was a free service, it is the first rule to recheck your connectors to see that everything's in place and maybe while doing that throw the gpu to a working pc to see if it posts. Of course that would had been a much longer process and would had cost some money.
@@ItsRossinator Yeah I was going to say I have seen this happen on PSUs a few times myself, thats why when troubling shooting a system that seems for the most part ok I shine a light though all the compartments. It really helps spot issues all I look for is cables at weird angles or that look strained and that can tell me to look more in that area. But I agree that for a best buy this was some pretty good service and far beyond anything I have seen or heard of from them. But again yes they should have offered for a service fee to test this issue deeper, either testing the GPU in another machine or to test another GPU in this machine.
At the best buy I worked at I remember Geek Squad being pretty skilled at pc builds and fixing different pcs. Most of them were steam gamers so it makes sense.
You did everything possible possible to try and make them look bad and then based your video off of one store. Smooth.
Also, they did not try to sell you a new GPU. They advised to go back to the seller, or to MSI to RMA the card. That's proper.
Yeah, I work at Best Buy and we don’t work on commission. No benefit from customers spending money
@@masift1494 It's not proper what they did though. Because they said the GPU was dead, when they didn't test if it was. For example if they simply tested it in another system they could figure out it wasn't dead. I would say it's fine what they did if they said the GPU could be dead but they didn't know for sure. Saying it's dead though when it isn't is bad practice as it is an expensive component that is hard to replace.
@@Sorest2 yep. Honestly, my own system was making me think I had a dead gpu. Everything plugged in properly, everything powers on, the gpu even starts to warm up, but no display. Turned out I had two problems. The first problem, my gpu had a faulty vbios that doesn't display anything until an os is loaded. The second problem, I hadn't yet installed graphics drivers to my windows install and the card refused to run in 2D only mode. I slotted in my back-up gpu, installed nvidia drivers, and switched to my main gpu and bam, off to the races. I still need to update the vbios at some point but it's not a pressing concern
This was after I was upgrading my system, keeping the gpu, power supply, case, and cpu cooler but changing everything else, and I had to be kinda rough with the old motherboard because it's pcie lock was refusing to unlock. Since I had been rough with the old mobo, I was worried I might have damaged the gpu, but that wasn't the case.
The fact the bestbuy guy told your brother that he could RMA the card I thought was pretty legit. Wasnt exactly telling him his only option was to spend money
RMA a perfectly working card? How is that legit? Its like sending an entire PC back to the manufacturer because the ram wasnt placed in the DIMM slot all the way. Lol.
If the dude would of did his job, he would see the cable isnt connected. First thing you check is all the PSU cables.
@@IlDeimos psu cables dont randomly come out
This was a completely logical conclusion for Geek Squad to come to, and they were even honest in giving the best possible option to the customer.
@@IlDeimos I'm assuming you've never built a PC or at the very least never had to troubleshoot a PC. PSU cables don't just fall out.
@John Jenkins how many PCs have you personally repaired? I've literally never in my life seen a PSU cable that just fell out. You could take your PC to a real professional PC repair shop and they would check everything else before checking PSU side connections, they would find the real problem in the end, but they wouldn't check it first, and they'd charge you for something that you could have done in your living room.
Fun fact: Some asus (can confirm old ones atleast) and my gigabyte 1060 actually show a message on the screen that the power cable isn't plugged in and that you should check the connection. Interestingly that MSI card didn't have this feature.
I would like to honestly see someone do the reverse of this to you: Give YOU a 'damaged' system, and see if YOU can fix it. I think that's a video idea.
FF a few years, this is basically most of Greg's channel lol. Fix or flop series.
Also I credit them for not trying to get them to buy one and saying it may possibly be under warranty.
Not defending Geek Squad but I hope no one thinks this is a fair way to assess their service as a whole, but I think many will anyway.
geek SQUAD IS LIKE YOUR FRIEND WHO SORTA KNOWS THINKS.
F- ad money video. Geek Squad diagnosed exactly right: it's a scam craigslist computer with a bad GPU.
Kind of like if one picture of hair in food goes viral, the whole franchise store is screwed
@@drew425 aww man forgot all about this video and comment. I unsubscribed from this pussy boy. As a small business owner I understand how unfair this video and his commentary is and as a business owner he should have know as well. The only goal of this video was the shame the ppl at that store and Geek Squad in general. Nothing scientific or educational to see here.
@@electricnick260 Bestbuy charges more for everything. Buy from US sellers on newegg. When you buy new parts from newegg, you get them very fast, and they all have a manufacturer's warranty for free. If its DOA or dies when you build your PC, you can RMA the part. No need to buy extended warranty.
Best buy is a joke in the PC world.
I was the lead tech at a BBY store from 1996 to 2004, and left just after they bought Geek Squad.
Our store was consistently #1 in our region for repair time and customer satisfaction.
We even made a plaque and hung it on our wall that said "Our Goal is the Fastest Repair for the Lowest Price".
But after converting to Geek Squad we were told to trade some of that satisfaction for $$$ for the company.
The final straw for me was charging $60 for virus removal and $60 to run the recovery disk.
We were told to never try to recover any of the customer's data.
It’s important to note, they’ll spend more time if you schedule an appointment. Walk in diagnostics are very often a quick overlook and free of charge without repair.
Although the Best Buy in my town has monitors they plug your PC into at the desk so you both can talk over the problem while seeing it.
Yeah, at least they didnt charge anything, unlike some businesses these days
cough cough Apple cough cough
Ok, so I'll give them a C- on this... While they missed the proper diagnoses, they didn't charge for the service and didn't try to pressure him into purchasing a card right then and there. I'll chalk this up to being pressured into quick turn around by corporate micromanagement.
I can agree with this.
I agree it was misdiagnosed as there was no instant sales pressure to buy a new card, he told him to check if MSI still warranted the card most scam jobs will pressure you to buy now.
Don't forget they even mentioned the warranty and the possibility to RMA it.
@@hexbashplays5186 Just FYI, it's an RX 480. No more warranty.
@@GregSalazar You can still buy these new can you not?
I worked for h
Geeksquad for 3 years. There is a big difference between turning it in for diags and having the CA consultation agent up front looking at it or having the repair agent look at it for a couple of minutes between other repairs.
I worked for geek squad (13 years ago). I worked in two different stores and the 1st store was great. Everyone was really knowledgeable and cool. I guarantee we would have caught this even with a 10 minute diagnoses as one of the first things we were taught to do was check all the simple easy stuff first like a cable not being plugged in. I’ve had a number of people I helped where they think something like their ram doesn’t work and you check it and see that one of them is not seated properly. The 2nd one was unfortunately not so great, everyone was cool but no one really cared about their job. I blame out manager at the time as he didn’t try to train anyone, didn’t care, and would sometimes make fun of the customer for not having basic knowledge about PCs. Not everyone is in to computers which is why they would come to geek squad. Sadly his attitude rubbed off on others and was a big reason why I eventually quit. So just know it really just depends on where you go and the person that’s helping you. Really like any job that provides a service
In my high school networking course, teacher had a "physical first" mantra. which is to say, before you do _anything at all_, make sure everything is plugged in properly
CISCO says that most problems happen at the first layer of the TCP/IP OSI Model. The first layer is the physical layer so you are basically checking to see if there is a fault with your physical hardware (i.e. Are you an idiot and forgot to plug something in or plugged something in the wrong way?)
Right. The first step in troubleshooting is to check the setup.
Just yesterday helping with a PC acting weird problem: after asking, _"Did you carry over the RAM from your old PC_ [which also had the problem] _to re-use in the new one?"_ When he said _"No"_ I commented, Damn I was hoping you'd say yes because a hardware problem is infinitely easier to test & diagnose
@@michaelkingsbury9211 Yes, checking the setup is very important. I used to work as an electronics technician for Lockheed Martin. One day I was given a video camera to troubleshoot. Apparently, that particular camera had been through our shop several times, and nobody was ever able to replicate the problem the Navy had sent it to us to fix. That is nobody but me. I hooked up the camera, and right away, the problem showed up. Then it was a matter of determining what I had done different than the other techs. It turned out to be the way the power supply was set up. On the power supply that I was using, the binding post for negative was tied to ground. All the other times, the negative was isolated from ground. When I removed the tie, the symptoms disappeared. That meant that there was actually no problem with the camera, because the negative was supposed to be isolated from ground. Fast forward a week, and I was out on the sub checking their power supply. Sure enough, the negative was grounded. In most cases having that tie between negative and ground would have no effect, but not in that case.
Yep... this and Show run in putty lmao
I was expecting them to say something like "well you try turning it off and on again?"
You know, if he brought it to Walmart, they'd probably just try to glue all the cables in. BOOM! Problem solved.
This is exactly why this video exists; grab you ad dollars from a circle jerk internet thing.
@Kimbrady Carriker Mac users be like:
I used to work at Best Buy and between you and me we didn't have RTX Titans sitting back there to validate with.
We had 5450's and a couple of GT 610's.
You'll notice both of those cards don't require supplemental power. So this kid, back in the day making my $1 above minimum wage while getting yelled at for spending too much time on a single PC, would have plugged in another card and told you the same thing.
This. 1000x this. Most of the time, the job is about sales and upselling customers while spending as little time as possible to maximize profit and minimize waste. This means that the time they took diagnosing was probably optimal to get you in and out, then get them on to another customer that would likely make some profit. The computer was immaculate, dust free, and the cable management was near perfect; if it was a dust heap with ketchup and mustard cables alongside scratches, they likely would have requested to keep it there until they could feel comfortable about the diagnosis.
All of the people in the comments are so high in mighty. Every single one of us, even the most experienced, would have given a very similar diagnosis. PSU cables don't just fall out.
@@ToomanyFrancis They make 10 dollar power supply testers. They can test accessory cables and the main power.
Why did you change the GPU from Gigabyte to MSI?
I actually don't think that was a terrible failure on Geeksquad's part. Yes, they did not do a comprehensive diagnostic, but they didn't charge for it. The employee probably thought he was doing you a favor.
If someone called me with that description I would think GPU or PSU.
If someone brought it in to our shop I would look at it for free in that amount of detail, and possibly give out that diagnosis (with the caveat that a more thorough diagnosis would be required).
Likely though, at the "free" stage we would have quickly tested the PSU by plugging in the 24 pin, CPU power, and GPU power leads into a PSU tester and discovered the fault.
I would think a typical shop would be in the territory of charging an hour of labor to actually start tearing in to the build though. A busy shop's time is a commodity that we protect as much as possible, while balancing that with helping the customer as effectively as possible.
It’s still shitty. They should’ve said they need more time and a more comprehensive diagnosis and had Greg pay for it. He didn’t ask for a free diagnosis. It was the only option they gave him.
@@corbin347 If they charged him, then people would be mocking geek squad for charging $100 to “plug in a cable”. Geek Squad did narrow it down to a graphics card issue in 10 mins for free, which is really good. The guy now has that knowledge to examine the card further, which includes checking all proper connections.
@@juan2049 it would have only taken five or ten more minutes to try another video card
@@weedthepeople2795 ok and what if they didn’t have an extra video card to test it? They still narrowed it down for free
@@juan2049 no, just no......not only is this a computer shop, and if they dont have extra gpus run away from there......also theyre in friggin best buy ffs.....theres a video card somewhere......and it could be shitty management not letting them go deeper to save money or something
This is the equivalent of telling a doctor you’re coughing and then “exposing him” for prescribing you cough medicine you don’t need.
hey i have a question. do u use a capture card? i’m thinking about purchasing a 4k60pro and i just want to know how to hook it up to my pc
They didn't diagnose it correctly but they didn't hit you with a fee. That's good. But the thing that impressed me the most was that they didn't try to sell you another video card. They didn't take the time to get it right, but they weren't an evil store ripping people off. Some places would have charged for the diagnosis, sold you another card and sold your card to someone else. Could have been worse.
I’d keep my broken boy 😂
Gpu
It was a free 10 minute diagnosis. No one should be surprised by the results. He didn't try to sell you a new card either. For the situation I'm impressed.
It was a 10 minute *misdiagnosis.* They didn't confirm that the card was dead. All they had to do was plug it into one of the other systems they had in the back.
@@GregSalazar key word was free. If they charged you $50 and misdiagnosed it your video would make more of a point. Most places won't touch your PC for less than $50. What you got was well worth what you paid.
@@joslopoke Yeah they didnt charge him but if this was a real situation someone wouldve ended up buying a new gpu, then they would have the same problem with the new gpu except this time they have hundreds of dollars less in their wallet
@@joslopoke You seem to think we "agreed" to a free/10-minute diagnosis. Not the case. We would have given them the time and money they asked for. Instead, they took it back, rushed to misdiagnose it, and sent us on our way.
@@AtracBreezy If Geek Squads don't typically have a "test bench" or spare parts in the back to do basic troubleshooting, I'd say that's likely the root of the problem.
The question: "Can you trust Geek Squad with your computer troubleshooting?"
Your sample size: One Store.
Hmmmmm
It's a different card from the beginning of the video. Swapped with a bad card for video content. Scam
@@joshtuck58 "Yeah, the other card we had in there had a BIOS splash screen indicating that the 8-pin was disconnected. That would have been too obvious 😂
" - Science Studio
No sales can be trusted
Exactly. Unnecessary video from a channel with the word Science in it. I feel the intended purpose was to get ppl bashing on Geek Squad, or to prove how "superior" us dedicated builders are to chain stores like this. It just sends a bad msg and reinforces the idea that Greg comes off as a know it all and snobbish.
IKR, i expected him to at least test some other store or sth lol-.-
So... An average user doesn't unplug things.....I think for most customers Geek Squad is a very beneficial use. For someone who builds computers... They shouldn't need help lol
Now that was a really tricky problem to diagnose. Nevertheless, in my country, stores would take out the card, put the card in their working benchtable to verify if it's really a dead card. Especially small stores where they have the tech working in within your sight, they would do a much more thorough checkup.
Not to start an argument because I don't know the whole situation in full of the interaction but I do currently work at Geek Squad, I have built multiple of my own computers and am very experienced with troubleshooting most all computers, and honestly I can tell you I might have done the same thing as that agent.
First off I agree if you build a computer or buy one like that you should know your computer better than Geek Squad, sadly thats not the case or else I wouldn't see people bringing in custom builds or pre-built gaming computers to have worked on ALOT. Second not sure the interaction you had at that store but I know all Geek Squads are on reservations and that sadly will affect how much time they have to look at the computer which I know you said you would have given more time or money if they asked or requested it, but if they were trying to fit you in with a quick diagnosis that is what I would have expected to happen. Lastly the main thing I disagree with you on is that even though yes it's just one cable that doesn't make it an easy fix. That cable does not just come loose from normal use or even the drive over to store in the car. You had to edit the video because of how long it took you to intentionally take out the power supply, unplug the cable, and put it back. I get that there was lights and fans on the card which does indicate some functionality but checking to see if someone disconnected the internal cable would not be apart of normal on the counter troubleshooting unfortunately because of how the check in and counter system works at most stores. Like I said I understand where your coming from and thinking it's an easy fix but that was not a fair even playing field test of Geek Squad. Coming from my perspective and how Geek Squad is setup it would be rare I believe for someone to check for hidden tampering like an internal cable on a computer. Yes it would be unfortunate if you had went and bought a new GPU but then again I can guarantee if geek squad put it in for you (which they would have to cause you wouldn't know how if you didn't know what was wrong to begin with) and they found it was the cable or had additional time if the computer was checked in to diagnose it properly, it would be refunded for work and have the graphics card returned when they found it was just the cable.
Setting someone up to fail doesn't really test somones' credibility. It shows you controlled the chances of the outcome.
-Agent Jasper-
Very well said. I dont see this video really being helpful, kind of douchy actually.
@@courtneybloomfield9633 lol
Yea I agree. Geek Squad works off reservations now and they gave you a quick diagnosis of something with the graphics card. As you (the guy in video) said, they didn't do a thorough diagnostic because they will offer a free quick look. It takes time to disassemble the computer, even just that little bit. Your machine isn't the only one they would be working on and they probably did have other clients to go assist. I think this interaction went well mostly. You're just setting them up to fail and it's kind of a dick move. This video is useless.
I would agree with this as well its easy to force a system not to work by doing something that would not normally happen on its own. and i will say that geeksquad is vary good at not charging if it is a quick few min fix. its more about helping to have you trust them and use them long term for being honest.
I totally agree once the new video card was installed they would’ve figured out the exact problem and refunded the video card and services
Not saying what geek squad did was correct, but I work at another company who has a similar service center.
The technician wasn't being paid for his work. He's probably under pressure from management to not give away free labor so he did a quick look so he didn't have to charge you.
Had you let them charge you and take it back for a more thorough look they probably would have found the issue. Your mentioned they didn't charge you, but are you expecting them to work for free? You get what you pay for, except in this case you got more than you paid for. I trust the guys in my department fully, but if we're not being paid for our time we probably would have given you the same answer. Repair centers aren't free to run, and they're not free to employ either. Let them charge you and take it back and see what they come up with, because judging a free diagnosis isn't really fair to geek squad.
This is just a click bait video. If you need a diagnosis for something, that will cost you. Look at what mechanics do. They will give you a free diagnosis if you agree to have them fix it after but if not than they will charge you.
F- ad money video. Geek Squad diagnosed exactly right: it's a scam craigslist computer with a bad GPU.
No one was expecting them to work for free. No one ever said, "Geek Squad should fix this problem for free" so where are you getting that argument from?
If they couldn't do a full diagnosis, they should've been upfront about that OR they should've just asked if a full diagnosis was wanted based on what was found in the 10-minute diagnosis.
@@seananderson5850 except they didn't diagnose it right. They blamed it on a faulty GPU, which it wasn't.
@@SMAAAASHTV Don't you get it? The brother declared it as a scam craigslist GPU that didn't work, and guess what -- Geek Squad found a GPU that didn't work!
Hi I was wondering if you filmed the second part to this video. Do you have a link to it?
I work at geek squad right now and I’m surprised you didn’t get more of a sales pitch. I would have immediately checked the PSU, but I know my coworkers wouldn’t have known what to do other then sell you the 1 yr plan.
Every other shop that sells electronics in Florida probably has Greg's photo pinned on the wall saying "don't let this man in" 😂
Speaking of dead things, do you have any idea what has happened to Cryorig?? Are they going under?
They are?? There are coolers look super cool imo
I lost a one of the screws for the H7 Quad Lumi, contacted them and they've only responded with 1 letter months later, asked me about the kind of screw. and now Months later, still no response from them.
I'd say yeah, they're going under.
@@SmileOverlord Letter? You mean paper letter?
@RJ look at this guy being a douchebag for no reason
@@willl84 Someone forgot to take their meds
It all depends on the knowledge level and proactiveness of the tech. When I get something for repair, I'll check all connections first. Connections can come undone either from poor factory installation or jostling during transit. I've had calls from people who had brand new PC's "broken" out of the box and it was usually a hard drive or graphics card cable being lose or totally disconnected.
Could you do this same thing but take it to a local micro center? Curious as to their troubleshooting skills
that was a free diagnosis, i wouldn't trace all the power cables for free. I used to be in AV doing crestron and control4 and no way are we tracing wires for free.
If he didn't know the diagnosis he shouldn't of assumed one. He could of easily said I would need more time to properly diagnose. Any experienced tech would have put that card in another machine to be 100% sure and if they didn't he should have advised the customer to do it.
@@bolenjames21 not every store have a test bench lying around to just swap parts
@@Marshallchandra They shouldn't be servicing PC's then. Any professional PC tech will have a system where he can test parts, such has GPU's, power supply's, and HD's. They are needed for basic troubleshooting. Walk into any proper PC service center and they might even have multiple ones.
@@bolenjames21 yeah, no one's going to do that for free and if someone were to test it they were probably using a GPU that doesn't require extra power and so itwould work anyway.
@@brandonnecessary Who said it had to be done for free? No one said anything about wanting free work.
To be honest I would have said the same thing as the Geek Squad employee. Cables don't just get magically unplugged, so signs would point to some type of hardware failure. I wouldn't pull out the power supply either to check when being paid minimum wage.
I'd be pulling the GPU and slapping it in a test bench before I would check for a random cable coming unplugged from the PSU, it's simply NOT a realistic scenario for something that could randomly happen.
well that sounds like a personal problem. U don't feel like it. Da hell? U are at a job doing work. u don't like it...quit. Find another gig. What kinda lazy half ass attitude is that? And what makes u think the cables were plugged in correctly in the first place? U have to check shit like that.
@@trembledust6819 IT'S NOT BEING LAZY!!!!! It's using basic logic, in what fucking universe would a cable inside a CLOSED SYSTEM magically unplug itself? Cables don't just randomly come loose on a working machine (especially cables that FUCKING LATCH IN TO POSITION TO WHERE YOU CAN'T EVEN PULL THEM OUT WITHOUT PRESSING THE LATCH TO RELEASE IT). You have a better chance of finding a Bitcoin Block with that GPU in 2019 then that actually randomly happening in real life.
@@trembledust6819 I mean he’s right why the heck would he check the cables if it was a working machine, he’s not being lazy he’s just using common sense
Nope. Rule number one when diagnosing a PC without any information of what the problem could be, is to check that all cables are connected securely.
I could understand if there was a post code that says there is another problem or something, but in the end, if your still not getting video output, you check all the cables. Its PC building 101.
I built many many gaming PC's and workstations. You would be surprised how many times i didnt plug a connector in all the way and something didnt work right because of it. But before i try anything else, i go over the entire build checking cables to and from the PSU first.
Its laziness, plain and simple. They probably didnt even take off the back side panel to check the cables in the back. Im sorry, but that is PC building 101.
Not to mention, instead of just saying that graphics card isnt working without any testing, any real PC builder would remove the GPU from the case and try it on a test bench. But i bet most PC builders would of removed the back side panel to check the cables before they even remove the card and they would see the problem instantly.
I'd love to know Greg's steps to check when he does a Fix or Flop with a PC with these symptoms.
I've seen him go through a few PCs with no display out and ive never seen him check this. I think the light up logo on the GPU would have thrown me
Where is part two? Have you done it yet? I am curious!! Thank you!!
and how often does a pci-e power cable come unplugged? never! i really like the craigslist videos but this is kinda lame
Yeah, I agree. A PCI-e power cable from the PSU coming unplugged in not a common issue. They are expecting a problem not caused from human tampering, so they are going diagnosis the problem as such.
It might well come loose if it was never plugged in properly from the start, if it was jostled around on the way back from the "craigslist seller's" house. In fact, the story that he bought it off craigslist and therefore recently has transported the machine is actually an indicator to check for any loose wiring jobs, especially on a DIY machine like that which might not have been properly put together to start with.
So you guys work at bestbuy I see
Not checking with another working GPU if the GPU is really broken or not is also kinda lame. It could for instance be a dead cable or output of the power supply as well as just not connected properly.
@@thawondah I do agree that the diagnosis wasn't in-depth, but 10 minutes isn't really enough time to diagnosis most hardware problems accurately. The employee should have said that he believes it is a dead GPU, but needs more time to ensure that is actually the case. The biggest problem I think is the employee jumping to a definitive conclusion. Most people who build PCs aren't going just jump to a dead component, because they don't want to spend more money or time to get it fixed, therefore will check more thoroughly to be more sure that it is actually the case.
What kind of tables are those for the setup during the corsair part?
Was there ever a part 2 to this video? Can’t seem to find it.
they wouldn't expect a psu cable is unplugged. coz kyle said "i even watched youtube videos to make sure i was connecting everything correctly". so they would assume "everything" is plugged in correctly.
That's not how you diagnose system though. The first thing you do is MAKE SURE by yourself everything is connected correctly.
@@madfinntech when you work with clients, you also tend to be careful not to think that they're an idiot who cannot plug cables
@@madfinntech Unless the user says something to directly suggest a cable issue the first thing you should really do is to verify the problem actually exists, no point opening a system up checking everything (and some things like this power supply are a big hassle to check) is properly connected if there's no actual problem although a cursory check should at least be given if there's a clear side panel. And in seeing the problem first hand an experienced person may be able to pin-point exactly where the issue is and focus their diagnosis thereby saving time from checking everything else.
In this case Kyle said nothing to suggest a cabling issue and checking through the side panel everything appeared in order so there was no immediate cause to check them further. In verifying the issue the GPU fans & lights were working which coupled with the proper power connections to the card itself suggests there is no power issue which some cards will actually warn about, add to this the design of the cable connecting into the PSU prevents it from just coming unplugged in normal circumstances means there is no real reason to expect it to be unplugged which even if he checked would have been difficult to discover without pulling the PSU out as the cable was left practically all the way in anyway. Taking the card out and testing the on-board is a reasonable next step, as is dropping in a known working GPU to test or testing the GPU in another system.
@@madfinntech That sounds like outcome bias...
@@Sevicify If the user is taking it into Geek Squad, why would you assume they can figure it out on their own? Why would they specifically need direct confirmation of a wiring error? It's not at all relevant how rare the problem is. It is a problem that can happen, that's all that matters.
A full diagnostics should be done before "buy a new graphics card" is given as a diagnosis. This is true no matter what.
You missed the trick of using a CPU without integrated graphics like a lot of the AMD's 😁😂
I had mentioned in another clip that I considered disabling UHD graphics, but removed it from this video. Either way, I think they would have come to the same, incorrect conclusion.
they probably would of said your motherboard is dead then lool
A lot of AMD CPUs *have* integrated graphics. Call me ‘biased’ as I have an AMD CPU, but go on PCPartpicker and a surprise awaits...
But it is true that a lot of them (in amount of them) don’t have it.
Raoul Zac older amd cpus yes but not since 2013.
Better than I expected from them. It was good advice from them about the MSI warranty (if the card actually was dead) since MSI go by manufacturing date and serial number. Nice of them not to charge a guy they think just got screwed over also.
my first build 12 years or so ago my PC would not turn on took me 3 minutes to figure out the motherboard power connector was not in fully. then the fun part my motherboard had 2 faulty DIMM slots so had to tear it down and RMA back to EVGA to get new one. second build no issues, and it still runs great today.
sounds more like the guy was just interested in doing something quick and free for you instead of doing more work and charging you for it.
So he prolly missed it in a hurry.
I think if I was presented with this problem, checking whether anything was unplugged in the power supply would probably be at the bottom of the list of what I check. I don't blame them for not checking. Although the next thing I would do is remove the graphics card and trying another one. But then I would think that PCI slot is dead/damaged. Then I would try another slot and eventually I would end up checking the power supply. For a 10 minute free diagnosis, you get what you pay for.
Nothing about time/money was discussed. Idk why some of you seem to think we "agreed" to a 10-minute, free diagnosis. We would have given them the time and money they asked for.
@@GregSalazar Look at from a different perspective. Some guy brings you a PC that doesn't have working graphics card. Do you tell him that you have no idea what is wrong with it and will take x amount of days to diagnose it and y amount of money? Or do you try to be a good guy and save the guy the time and money and give him the most obvious problem, which is a non-functional graphics card? Would it have been better if the guy took the pc for a week and charged you $100? I personally wouldn't take my pc to geek squad but I also wouldn't want to be guy that has to charge $whatever amount for diagnosing unplugged power supply. And what if it was legit graphics card or motherboard problem, you are adding cost on top of replacing the parts.
BTW, I am sure if you pushed him to take the pc and run full diagnosis, he would have done it.
@@MrGelowe i was thinking the same thing... I actually make a living out of repairing pc´s and a unplugged modular cable is the last thing i check... it´s not like they unplug themselves... and @Science Studio i don´t know the hourly rate of this shop workers but would you rather prefer to pay 100$ to have a cable plugged in?? (because if i go about losing 1+ hours of my time to diag. a preety uncommon problem, someone has to pay for it... and i say uncommon because in 6+ years that i make this job i never once dealt with an spntaneously unplugged modular cord)
@@MrGelowe I agree with you. This is a weird one to me. Not sure if that is a "fair" way to test a companies troubleshooting capabilities. After all what is going to naturally happen to a PC that is going to unclip and unplug a PCIe power cable? Combine that with the fact the technician was told the PC was just bought off of craigslist AND the guy is not answering you anymore, it is not unreasonable for technician to come to the conclusion of "bad graphics card".
I doubt Greg will agree but I do think this experiment was flawed. I have worked in retail computer repair before and not once has a PC come across my desk with a cable unplugged from the PSU (come to think of it, I have never seen that issue). That is something that has to be done intentionally (okay let me not say HAS to, but I mean under what circumstances is that going to happen?). And that information given to the technician in no way shape or form indicates the PSU should even be looked at.
Just saying dead GPU in the PC a customer just bought off craigslist from a seller who is now ducking calls makes more sense than unplugged PCIe cable on the PSU side.
@@bitum21 I don't think I would of thought to check the power supply myself. Though, I would of tried the card in a different system. When it worked, then I would done a deeper check. It's like you said. Cables just don't unplug themselves, so it's not something one would think to check for really.
I used to work in a small PC repair shop. This would have been a very easy fix, because I would always try another power supply to see if power was the issue, a very common cause. This would lead me to discover the unplugged cable. We often fixed issues like loose cables, or cables plug in incorrectly. Five minute fix, no charge.
Diagnosing a problem is all about eliminating possibilities, not jumping to conclusions.
I had a similar kind of irregular issue, where a PC wouldn't turn on. Seemed to be dead, no fans spinning, no lights, nothing. It turned out, that one of the wires soldered to the power switch on the front of the case had broken off.
tbf, cable falling off from the psu is incredibly unlikely, especially since the system is so cleanly built.
also kyle said he already checked that everything was connected correctly (5:28).
taking the PC apart to test with another graphics card involves some risk which would be passed down to the customer as a cost to diagnose.
a thorough check would definitely take a lot longer as well, and it seems kyle was waiting for them to finish diagnosing the issue; also a reason for the rush.
I fully agree. If it was my own rig I wouldn't expect that to happen. The first thing I would try is swapping out the graphics card and even then I might not notice that that particular plug wasn't connected.
Then dont work for geek squad if you cant be bothered to do a thorough check up
@@Shukulo I don't work for Geek Squad. And actually with enough time I'd probably figure it out, as putting the existing card into a different system would show it still worked. Still, the guy was given 10 minutes to diagnose the problem, not all day.
@@Briguy1027 checking a couple of cables doesnt take all day mate.
@@Shukulo Did you watch the video? He unplugged the cable from the power supply to the video card and then hid it. Cables from the power supply rarely become undone -- most of the time they loosen from the terminal end, not at the power supply. They have a special lock on the cables there that is fairly difficult to remove.
I'm not a fan of this test. The likelihood of a modular power supply cable just "coming loose" in day to day usage is so incredibly low. Especially when this computer was "working fine" before and suddenly wasn't. I do feel like Geek Squad's advertising of "We'll fix your computer no matter where you bought it" is a bad one. That team is specifically designed to set up and support products sold by Best Buy. This all being said, an easy voltage test would have thrown some red flags, so I'm not exactly feeling sorry for them either.
This reminds me of car mechanics being intentionally fooled to see if they could diagnose a problem properly. The same chain, Valvoline, has a great repair shop in San Antonio, but the one in Wichita I went to had some really .... inexperienced technicians. It just depends on where you're at, and who's on staff. If you get this trend over multiple locations/shifts, then sure, damn the company, but on a singular test I just can't get behind it.
I appreciate what you do Science Studio. Love the channel, really. Tough to feasibly test this without spending gobs of money on travel to get a good sample size.
Valvoline doesn't hire Technicians they hire mechanics lmao.
In all fairness, I've brought in a handful of things, even custom builds, and they'll take it in and troubleshoot. It doesn't have to be bought at the best buy. Hell apparently they even do GPS updates
it would have only taken five or ten more minutes to try another video card
Great service from GS i would have diagnosed it tho! when i tried to nab the card and the new one did the same!
Had almost the same problem a year ago, but it wasn't this obvious. I had two PCIe power cables connected to my graphics card, and one of them had come lose at the PSU, so the PC only froze during heavy work loads and sometimes when booting into Windows. Found out the problem rather quickly, but only after undoing my overclock. Live and learn.
Well basically people would think you may have done something on it. Either accidental or natural cause...
Does that cable get detached naturally? Accidentally? I mean how do you accidentally detached something way back there.
This is me doing troubleshooting on someone elses pc a lot of time.
Things like that get eventually checked but it wouldn't be under 10 minutes because that ain't something that normally happens.
just sayin'
As a Best Buy employee, I’d say your agent probably did a pretty decent job. Geek Squad makes appointments in 20-minute windows so anything beyond that is going to require paying for a diagnostic and then paying more for an actual repair. I’m pretty confident the agent would’ve discovered the real issue if he’d done a full diagnostic, but he chose to give you the best he could in the time he had for free and didn’t even try to sell you anything. It’s an unfortunate fact of business that we face a lot of time crunches, and being as thorough as possible doesn’t mesh too well with that. Combine that with Geek Squad becoming an Apple Authorized Service Provider in the last week and Geek Squad agents are dealing with a lot right now.
The thing is, it's a massive difference saying "the gpu is dead" or "the gpu might be dead, we didn't do extensive testing to confirm it. But something regarding the gpu is seemingly causing the problem". Otherwise you lure the customer into thinking he has to replace a fully functioning GPU that is the most expensive part of a PC build, that's not a "decent job" that's a shitty job. Now in my opinion, they should say "there is some kind of graphics related issue, we don't know for sure yet, if you want us to keep troubleshooting we will charge you."
@@Sorest2
Customer: "The computer boots up fine, but there are no graphics on the screnn"
GeekSquad: " "there is some kind of graphics related issue. It took us 10 minutes to just regurgitate what you just said. If you want more, give us money."
Customer: "Um...thanks."
Honestly, I don't think they did bad here. And we don't know what exactly was said, as none of it was recorded. But there was no graphics until they bypassed the graphics card. So...that seems to indicate something with the graphics card. And they were right to say that...but hopefully they did caution this was a free diagnositc and thorough. But considering there WAS graphics once it was plugged into the board....then it wasn't just a general graphics issue either.
@@spud1907 You completely missed my point, friend. The main problem is this: Geek squad told the customer their GPU is dead when it was fully functioning and didn't help him with the repair after only 10 minutes of troubleshooting. That's a shitty job.
There is a big difference, between: graphics related issue and dead GPU.
If you don't see the problem here I think it is either because you are not very bright or your english is causing a language barrier, maybe it is a combination of both. Sorry not sorry.
@@Sorest2
We are only two posts in this conversation, and you've already spiraled into personal insults. ...so there is no reason for me to continue the debate. You seem like a good guy overall, so have a good day!
@@spud1907 It's frustrating as you reply to my comment with the exact argument I already explained my stance against. So there was no debate, there's just you not understanding the contents of my comment, my "personal insult" was me trying to reason as to why that is.
I noticed you swapped the graphics card between shots. Did the other one have a no power beep?
Wish I had your help with the 1st Gen Gigabyte X370 K5 MB to upgrade to Gen 3 CPU, still not fixed and still having issues with a x570 board but it seems to be the microcenter power supply
Wow, I should work for Geek Squad. Because before I even started the video, I thought, "Lemme guess. He's going to unplug one of the cables."
their pay is trash, more of a sales than a technical job.
You would be overqualified then
Did you guess that specific cable? Because i sure didn't
@@Marshallchandra Wellll, there were two cables going to the graphics card, right? So I had a 50/50 chance.
@@CaveyMoth i say 25% if you count the gpu side or the psu side
It is an unrealistic problem, so no one would think to even look for that. If the computer had been working previously, for that to happen accidentally in transit, it would have to be dropped from 5m onto concrete, and I dare say, the cable would be the least of your problems!! I doubt you would find a tech on the planet who would even consider that issue, unless he suspected he was being "gotcha'ed"
Ben Jones if u put in the cable not properly it might work but could plug out again
@@iKn-ft2bc incredibly unlikely. I have worked on thousands of computers and never seen that happen. PSU plugs are next to impossible to get wrong
Not unrealistic at all. I just had a mobile service call where a kid had moved his system over to a new case and couldn't get it to post...He had missed some cables and I quickly saw that he had not plugged in a power cable from his PSU to the CPU power on the board. He had also missed his SATA cable to his SSD. All kinds of things can happen with custom builds. Just because you don't feel like finding out the true problem doesn't mean you're justified in doing subpar work.
@@aaacomp1 that again is an entirely different scenario. With a noob building a PC You would be looking for missing cables. Cables don't magically jump out.
@@benjones5799 It's every scenario. Your job is to figure out what is wrong. Why let a computer leave without actually figuring it out? Maybe they should change their name to Geek Guessers?
Why did you replace the graphics card at the beginning of the video?
Atleast he tried to tell you about the warranty might be better. Instead of "hey you should buy a new one from us"
I worked for geek squad for a few years, I can't say for absolutely sure but I'm pretty certain that would not have gotten past our team. We were pretty thorough. All of us were "geeks" after all. We were PC enthusiasts who had quite a lot of experience building our own rigs, and of course troubleshooting them.
Oh, I'll add that I also would not have charged you for an unplugged cable lol.
Do Tech Any Geek Squad Precinct would’ve caught that issue if we were not under the stress of Apple.
outcome bias much...
“To see if Geek Squad is a viable option for you”
And you go to 1 of 1200 Best Buy’s in the country. Good job, super anecdotal.
Also keep in mind that most of those reps have many PC’s in queue to work on. If they had done the proper diagnostic (the one they charge you for) they would probably not have been able to get the PC back to you same day.
This really isn’t a scientific or proper experiment, it just feels like you created an abnormal problem (connectors rarely come unplugged from the PSU on their own) and feel smug that one person didn’t figure it out in 10 minutes.
Dislike man, bad content
Is it me or it's always some sort of toxic content? Idk I don't watch him often but most of the stuff I've seen it has some negative aspect he tries to pass off as him doing his due diligence.
Lol at the butthurt people
Yep - glad I had the ublock on for this one...
Not only that, but 1 of potentially thousands of Geek Squad employees. We can only assume that there are 3 or more Geek Squad staff at each Best Buy, and this was just one guy doing one free job in one freak system issue. Something like this would be very rare. Especially on the PSU side. How can we be sure that if they were asked to do an extra thorough diagnostic that they wouldn't have come up with a different answer?
Just seems very toxic/negative. Personally, I find that the situation itself is unrealistic. Normally, given that there is less tension on the PSU side, the clasp wouldn't come loose. Obviously it is possible, but it is highly improbable. Why not try something more realistic like having a fresh build without GPU drivers not functioning properly? Something a novice builder would likely experience.
F- ad money video. Geek Squad diagnosed exactly right: it's a scam craigslist computer with a bad GPU.
Here in the Philippines as a computer technical as we troubleshoot some system units we most likely test every components in the system even though we already know the problem we still check other components as it might be some faulty pc parts/components.
"you're free to go"
Were they holding you hostage in there?😂
Craig, I seriously think you made a somewhat hard test there. True, they didnt test with another graphics card but still, as your brother said he bought it from craigslist, it might've put the repairman to think off the bat: "okay, so this guy got scammed."
This video was somewhat inconclusive. Maybe try a more obvious problem next and with a better explanation than just: craigslist
Gregslist
exactly. He claimed to have bought it off craigslists, implying a scam, and implying previous use. People don't just sell a brand new PC they built when it doesn't post.
The fact that there is implied use just tells any repair person that connections should be fine, and when you're making $8/hr with a GM telling you to move on from the PC you've been working on for 10 minutes you probably aren't going to think to check the PSU connections. PSU cables don't just fall out, and the fact that he bought the PC used implies that the PSU cables were at one point all properly connected.
Sure at a professional repair shop you would have gotten a proper diagnosis, but you also would have been charged for a service that you could have performed alone in your living room.
I've had great experiences with geek squad especially for out of warranty tv repairs ( reimbursable from amex extended warranty). I don't know about PC's but I don't think they are the ripoff factory you are trying to make them out to be.
Who’s the best store to buy from and can do warranty and off warranty repairs fairly?
You can always be glad they didn't try to push something onto you that you didn't want/need. In my experience at Staples as an EasyTech, we were encouraged to give a quick list of things that could be wrong and things that were likely wrong, and possible fixes. Typically we had a 15 minute window to diagnose something without charge in order to keep service quick. There was always an option to have them leave it there for some in depth diagnostics, but it was never pushed. We did, however, give them a rundown of how much it would cost to look further. One thing you have to understand is that the retail tech associate is 9/10 seeing software related problems, and rarely sees something like this. My takeaways from this:
1. They diagnosed a problem and found a solution (though not the right one), thinking that the goal of the customer wasn't deception, but rather genuine concern.
2. They did not charge you for some EXTREMELY basic diagnostics.
3. They gave good advice for the solution they gave. Best Buy has some stupid premiums on their GPUs, and they could have easily sold you a new one without looking further into the issue. Instead, they told you to go the route of RMA if the card was indeed bad. This is extremely ethical, and I applaud their advice there.
The "ONLY" thing you did was unplug the power cable...
And put in a different GPU.
I saw that exact same thing.
Good eye
Good catch
When I was a PC technician, a thorough diagnosis would have included testing the card in another PC.
I had a card that powered up and had fans spinning etc. but had no picture. The problem was actually the card itself, some component on it had failed and it was repaired under warranty.
Awesome, well played, I enjoyed it
Cablemod cables/lack of dust are a dead giveaway that this isn't your normal pc repair.
Well you ruined the video by putting what they said in the very beginning
I used to work for them as well. I actually have a video telling a story of another "Agent" that worked there. He kept bragging about how he had been a system admin and people under him etc etc. He was always messing things up and He often worked the shift before me. I hated coming in. I once came in and he was at the counter and I felt sick to my stomach. I asked what he was doing and he said ...oh lord..he said that two women came in because a website would not load and they couldn't log in.......that is it man that is it.......You know what he was doing to fix it? .....He was running windows updates......I got so mad I asked how long they had been there he said 4 hours.....I told him to leave I was so angry.
I went in and cleared the cache, reset internet settings, cleared winsock and dns cache, reset browser settings, and restarted the system. It took maybe 5 minutes and they were able to log in just fine. I told them yes that it may be a sign they have an infection and they may need their system cleaned up. But they were happy to just have it working for now and I waived the $30 quick fix fee that was supposed to be charged.
The guy that I was so mad at had came back up and watched what I did and asked how I knew that stuff......I just could not believe him. The kicker is now he really is a system admin for a mechanic shop. I just do not see how......
I'd be curious to see what would've happened if you just asked to buy a card on the spot and have them replace it. Obviously it wouldn't work, since there would still be no power to the card, but I wonder if they would either change their story at that point, to a motherboard issue, or actually start to look a bit deeper.
In all fairness how often dose someone bring a PC with a modular power supply to Geek Squad ? They probably mostly get Dell's and HP's towers with a $10 power supply 😂.
This is true lol people with this type of PC usually know enough to diagnose and fix the problem.
It's just sad... when I started in IT, the best part of the job was diagnosing and fixing a PC. It's very satisfying and helped you grow in the field. People are so lazy now/no motivation.
Great vid dude 👍
Thanks for watching!
problem is i dont think alot of the people that work at geeksquad and these other places are all that interested in computers really and from my experience it shows since there not always that knowledgeable
If you pay attention to the video you would notice that after disconnecting the power supply cable, the GPU was not the same, he installed a dead one...
@@CaiusMeridius Greg probably swapped to that GPU because it has more lighting and appears to be "working" in this scenario. He didn't install a dead one lol
It really does depend on the store. Our SOP-approved diagnostics can only test cpu, ram, and the hard drive, and it’s generally pretty easy to tell if there’s a PSU or MB issue. We aren’t provided dummy computers to plug parts into, so, while not technically an official rule, we don’t really do anything with custom-builds unless it’s something software related like a data transfer or an OS install
I had similar symptoms with a PC I built, the difference being I built it and it was working fine and then one day it wasn't (so I knew it wasn't a misplugged cable). I did most of the trouble shooting myself, removing the GPU to verify that wasn't the issue and thought that it was most likely the motherboard. I took it to Canada Computers and inquired how they went about trouble shooting (they use a test bed) and they confirmed with me that it was the motherboard. First time I've used a service like that, but I'm happy it was at least the correct diagnosis (although I was skeptical until I got my replaced mobo from Asus and everything was working again).
Oof, this is rough, I actually do pc repair, and i feel like even I've missed something like this on a "quick" diag. Mainly because I would test another card, but not actually think to test a card that used both power connectors. It's actually for this reason i quit doing quck diagnostics and i only deal with clients that can dropoff. *note, i'm Not saying that this is OK, and recommending a full GPU change is hugely not cool. Just saying shit happens with quick diagnostics.
Silly idea. That doesn't happen in real life. Ever. Period.
Those cables on the back, once plugged in? They never go loose.
So, if you bring me a dead pc and I find out that the GPU doesn't work, of course I'm going to assume it's broken. Like, how in the wold would you assume that a PSU cable came loose?
You may argue that they rushed to diagnose. But, in a real-world issue and not a sabotaged pc, they would 100% be right!
Mind you I have no idea who these guys are. Never heard of them. Don't have any reason to defend them.
@Shadoww Nemesis01 who's service
@Shadoww Nemesis01 does he have a service? I thought he was just stating a hypothetical
Even if you were too lazy to check all power connections...you could easily plug the card into a test bench to check it before telling someone to purchase another or RMA it. Just another day at all around lazy geek squad.
during your initial startup to show us the problem the GPU still had the MSI logo lit up, am I missing something?
how realistic is it that the power cable would come undone on the power supply side? or that the cable would die without taking the card with it?
Did you take it to multiple best buys? You know, repeat the experiment?
Yeah the people at my Best Buy seem to know more than the videos say
I am dying to buy corsair hydroX (not really) but they dont do a gpu block for my 1080ti!!!
I got the cooling config book marked ready for my R9 3900X X570 build but will have to do a half loop because for some reason Corsair made a Block for founders cards but not for any gigabyte card :/
Darth Vader I thought they did do 1080 Ti’s?
@@teunw6699 not all 1080 to boards are the same. They come in different shapes, sizes, etc.
@@teunw6699 They do but as the others have said only for the Founders edition GPU. Until theres confirmation that we can use that block for other GPUs I have to go along without it for now.
This is actually a big reason I went for my 5700 xt when I was looking into a card. If there isn't power running through my PCI-e cables or if it is a janky power signal, the card has 2 led's where it connects that'll light up.
I’m just curious..but at 3:35 even with a disconnected plug. Does the graphic card light up anyway?
IMO,the bestbuy guy made an amazing diagnostic,maybe he just don't want to touch too much parts and add further damage,and he's not gonna tinker too deep on that PC coz you're not the only customer for that day
Maybe they didn't know about the modular PSU, which not many people are aware, but it's a bad sign anyways
Really depends on the store. At my store a lot of the people that worked at geek squad were older gentlemen that mainly worked on tvs/dryers/fridges/etc while I had the most experience with computers out of everyone in the store.
I recent got the 55 inch A80J OLED back in December, I purchased the 2 year geek squad plan, and I have had to unplug my tv 5 times or so bc it will work fine and here and there I will turn it on and I’ll get a black screen, and the only way to fix is is to unplug the tv, My question is since I have the geek squad warranty, would I be able to take my tv into Best Buy and exchange it for a different TV?