CONSULTING COMMUNICATION SKILLS - Difference between Process and Content (how consultants talk)

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  • Опубліковано 6 січ 2025

КОМЕНТАРІ • 74

  • @FirmLearning
    @FirmLearning  4 роки тому +9

    Are you currently looking for a job in Consulting? Good news - I prepared a Consulting Interview Preparation Checklist that you can use to prepare for your next interview. You can download it here (yes, for free!): link.firmlearning.com/checklist

  • @XCMcard
    @XCMcard 4 роки тому +6

    One of the reasons why your videos are engaging is your use of the pyramid principle, it gets beyond Consulting and therefore, is a must learn.

    • @FirmLearning
      @FirmLearning  4 роки тому +1

      Thanks!! Agree, once you learn the principles of top-down communication, this will show in all areas of life :) Best, Heinrich

  • @lukemankus346
    @lukemankus346 2 роки тому +1

    Hey Heinrich, thank you for your videos. I work for a smaller boutique consulting firm without as many resources as the larger firms. Your advice has been very helpful to me navigate this industry.

  • @claraho5708
    @claraho5708 4 роки тому +6

    Thank you Heinrich for this. I am a junior consultant from Malaysia working at a Big 4 and no one has really spoken to me about this before. What a difference in approach!

    • @FirmLearning
      @FirmLearning  4 роки тому +1

      Hi Clara, great to hear you found it useful. Lots of success to you in Malaysia! Best, Heinrich

  • @ceo-strategic-advisor
    @ceo-strategic-advisor 4 роки тому +12

    Heinrich, you're doing a great and important job sharing what is expected from consultants from the large consulting firms. Herzliche Grüsse von Regensburg

    • @FirmLearning
      @FirmLearning  4 роки тому +2

      Hi Catherine, thank you, happy to hear it helps. Appreciate it! :) Best, Heinrich

  • @eleezaaa
    @eleezaaa 3 роки тому +4

    Heinrich - you have such a humble approach to teaching. It’s hard not to like you and that’s why you’re effective. Keep going :) I wish I had had you as a mentor when I was a consulting junior many many many years ago!

    • @FirmLearning
      @FirmLearning  3 роки тому +1

      Hi Ami, thank you for your kind message! Happy to read that. All the best to you! Heinrich

  • @bettyangwenyi1797
    @bettyangwenyi1797 4 роки тому +2

    Yes! Interested!
    Please do more videos on effective communication.
    Heinrich, this channel needs about 10,000 TIMES more subs - golden.
    Who's watching this in 2030?

    • @FirmLearning
      @FirmLearning  4 роки тому

      Thank you, super kind of you - appreciate it!! Have indeed some more videos on the topic planned in the future, so stay tuned! Best, Heinrich

  • @arihantjain3975
    @arihantjain3975 4 роки тому +7

    Thank you Heinrich again for sharing such a valuable lesson that is applicable across every domain and practice. As you rightly pointed out structured communication is the first and foremost the most essential skill to have a successful career and I will be more than happy to hear from you more on the communication approaches, storytelling which I believe is essential as part of CEO presentation and you have also covered this little in the CEO presentation course and looking forward to more such lessons, courses, and blogs. Thank you again and please stay safe and healthy

    • @FirmLearning
      @FirmLearning  4 роки тому +1

      Hi Arihant, always a pleasure to read your comments. Thanks so much! Hope all is going well. Best, Heinrich

  • @saroshpadikkal2362
    @saroshpadikkal2362 3 роки тому +12

    To sum it up, to answer a question we should should talk about the results you achived and the key arguments relating to it. Not much focus should be given to the process until they ask you tha how you came to this conclusion.

    • @FirmLearning
      @FirmLearning  3 роки тому +2

      Well put. Thanks for the summary Sarosh! Best, Heinrich

  • @judyl.7811
    @judyl.7811 Рік тому

    communication is one most important feedback topic in consulting.
    0:30 young consultant needs to take dedicated class.
    0:50 after i have a call/ client meeting, i say sth and i'd get feedback from pl.
    not intelligent or appropriate to say: how you phrase or structure will get tons of feedback.
    1:45 persuasion: how you say is important - your point is more important and memorable to the others.
    2:15 training program: role play situation.
    3:20 on a random situation that the client, even board members walk up and ask, how it's going and the status.
    3:25 one key point: distinct between process and content when communication.
    3:55 process-oriented communication
    -- -- --
    7:00 talk too much about process will waste your coworkers' time.
    and this is something be cautious about when you work in such professional environment.
    11:20 the book: pyramid principles that every consultant reads and receive as gifts from training program.

  • @sengken
    @sengken 4 роки тому +3

    This video deserves more likes, seriously.

  • @jisunlee6608
    @jisunlee6608 3 роки тому +1

    Yes! Please make more videos like this! Thank you

    • @FirmLearning
      @FirmLearning  3 роки тому +1

      Will do :) Thanks for watching Jisun! Best, Heinrich

  • @_truthart
    @_truthart 2 роки тому

    Sharing this with my consulting team! Would love to see more from you on the pyramid principle, particularly wrt verbal presentation.

  • @faisalarab316
    @faisalarab316 Рік тому

    Good points made. I like the way you say 'consulting'😊

  • @innovatorhari
    @innovatorhari 4 роки тому +5

    Excellent! We would love to know more aspects of communication Heinrich.

    • @FirmLearning
      @FirmLearning  4 роки тому

      Thanks for watching and for your feedback! Well noted. Best, Heinrich

  • @Fakirfukara00
    @Fakirfukara00 3 роки тому +1

    Yes it would be great if you can give more details about top down communication

    • @FirmLearning
      @FirmLearning  3 роки тому

      Hi Evo, created a more recent video about this topic, check it out in the library! Best, H

  • @СтаниславБобрышев-я2х

    Thanks a lot for the really helpful video.

  • @olegnurmagomedov750
    @olegnurmagomedov750 4 роки тому +2

    This is actually true. I hate it when I'm running out of time and someone starts process communication to convey a message to me.

    • @FirmLearning
      @FirmLearning  4 роки тому +1

      Agree! Thanks for watching! Best, H

  • @rafaelsobral6448
    @rafaelsobral6448 2 роки тому +1

    I want to see more videos about effective communication.

    • @FirmLearning
      @FirmLearning  2 роки тому +2

      Hi Rafael, released a new video on this very topic today, hope you enjoy it! Best, Heinrich

  • @kennethdenton3195
    @kennethdenton3195 4 роки тому +1

    Yes, more on top down communication wld b great

    • @FirmLearning
      @FirmLearning  4 роки тому +1

      Thanks for the feedback Kenneth. Trust I will create more videos on this topic in the future. Best, Heinrich

  • @gurpreetcheema4503
    @gurpreetcheema4503 3 роки тому +1

    Excellent stuff, thankyou for sharing Heinrich. You mentioned a course...I can see a course on presentation. Do you have another course on effective communication skills for consultants talking to C- level people? If so, please share the link.

    • @FirmLearning
      @FirmLearning  3 роки тому +1

      Hi Gurpeet, thanks for watching! The Slide Writing one is the one I was referring to. It does also contain some communication aspects (though slide writing is the focus). Best! Heinrich

  • @ersinkurt801
    @ersinkurt801 4 роки тому +2

    Hey Heinrich, do you have other book recommendations for improving my presentation and communication skills? Thank you in advance and greetings from Germany :)

    • @FirmLearning
      @FirmLearning  4 роки тому +1

      Hi Ersin, to be honest do not have any books in mind besides Minto's Pyramid Principle. Of course I offer a course on slide writing and communication in case you would like to hear more from me :) Also more videos on this topic freely available on my channel. Best, Heinrich

  • @joeyvillaceran6204
    @joeyvillaceran6204 2 роки тому

    Really helps!!

  • @mcdlr9197
    @mcdlr9197 4 роки тому +1

    Very helpful video. I would have always discussed processes..

    • @FirmLearning
      @FirmLearning  4 роки тому

      Hey, yes this is indeed something many people seem to get wrong often :) Thanks for watching! - Heinrich

  • @JohnEarleBand
    @JohnEarleBand 3 роки тому +1

    Heinrich, I really struggle with the idea of using top-down communication in a country where they are process-based thinkers. I’ve always hypothesized that if you spoke to a French ceo that way, they would say, “great, but what about your processes?” It’s cultural. What about you - Any insights into how this style plays out in different cultures?
    Thanks in advance for your response - great channel (side note: can you make a video on Experienced Hires?)

    • @FirmLearning
      @FirmLearning  3 роки тому +2

      Hi Matt, thanks for your comment! Yes, video on experienced hires is already on the ideas list :) Interesting observation on the culture aspect. Have worked with several French colleagues and to be honest did not really notice a difference regarding the communication style. Though indeed never worked for a French client, therefore probably hard for me to judge. All the best!! Heinrich

    • @JohnEarleBand
      @JohnEarleBand 3 роки тому +1

      Thanks for the insights! Looking forward to the EH vid.

  • @skytaer
    @skytaer 4 роки тому +1

    Hi Heinrich, I really enjoyed this video. Great content! Would you consider doing a video on your top 5 or top 10 Favorited business/communication related books? I've never heard of the book called pyramid principle but I will give it a read. Curious as to what other books you would recommend.

    • @FirmLearning
      @FirmLearning  4 роки тому +3

      Hi Wayne thanks for the suggestion. Yes, might do that for one of the future videos! In the meantime, check out this list with some book recommendations of mine: link.firmlearning.com/books Best! Heinrich

  • @kevinreid4946
    @kevinreid4946 4 роки тому +2

    Does top down communication work for sales presentation or meetings?

    • @FirmLearning
      @FirmLearning  4 роки тому +4

      In general yes! Though in sales some other tactics might be required (e.g., a fellow sales professional in another comment talked about how you need to build the value first before you show the price of an offering). Best! Heinrich

  • @decoasti2112
    @decoasti2112 3 роки тому

    Great content!!! Should invest in lighting though

    • @FirmLearning
      @FirmLearning  3 роки тому

      Thanks for watching and sharing your perspective! :)

  • @pumpkhim
    @pumpkhim 4 роки тому +1

    just signed to one of your training in Udemy. Would you consider doing a training similar to the onboard training for young consultants with all the role plays?

    • @FirmLearning
      @FirmLearning  4 роки тому +1

      Hi, thank you for the suggestion! This indeed sounds like a great topic for a future course... now I only need to find the time to create it ;) Thanks for watching!! Best, Heinrich

  • @MarkusF460
    @MarkusF460 4 роки тому +1

    great video

    • @FirmLearning
      @FirmLearning  4 роки тому

      Thanks Markus. Very glad to hear that it was helpful. Stay safe! Best, Heinrich

  • @zaryadnik
    @zaryadnik Рік тому

    thanks

  • @Sllee93
    @Sllee93 4 роки тому

    Set playback speed to 2.0x. Turn on English captions. You're welcome.

    • @FirmLearning
      @FirmLearning  4 роки тому

      Thanks for watching! :) Best, Heinrich

  • @RicardoVladimirWong
    @RicardoVladimirWong 4 роки тому +1

    this is similar to your video on top down communication

    • @FirmLearning
      @FirmLearning  4 роки тому +2

      Yes agree! Was not happy with the production quality on this one, therefore recreated it! :) Best, H

    • @RicardoVladimirWong
      @RicardoVladimirWong 4 роки тому +2

      a) replyling to all the comments shows your commitment
      b) re-creating a video to improve the quality shows commitment
      amazing work man, truly shows why McKinsey picked you.

    • @FirmLearning
      @FirmLearning  4 роки тому +2

      @@RicardoVladimirWong Thanks man, the channel does not grow by itself :) Appreciate it! Best, H

  • @ceo-strategic-advisor
    @ceo-strategic-advisor 4 роки тому +2

    Heinrich, you are assuming that CEOs can only be men :-) Would it be possible that your vocabulary could be somewhat more diversity-oriented? :-) A comment from a former management consulting CEO

    • @FirmLearning
      @FirmLearning  4 роки тому +2

      Hi Catherine, thanks for the feedback. Fully agree, had the pleasure to work with many highly capable and talented women in my career, many of them in leadership positions. Will work on that ;) Best, Heinrich

    • @ceo-strategic-advisor
      @ceo-strategic-advisor 4 роки тому +1

      Firm Learning Will be watching you 🤣 Werde Deine Channel weiterhin mit Interesse folgen. Herzlichst, Catherine

    • @FirmLearning
      @FirmLearning  4 роки тому +1

      @@ceo-strategic-advisor Bitte nicht zu streng sein ;) Vielen Dank!! LG, H

    • @ceo-strategic-advisor
      @ceo-strategic-advisor 4 роки тому

      Firm Learning 💓

  • @readnietzsche
    @readnietzsche 4 роки тому +1

    Hi Heinrich. Deine Videos sind echt top-notch. Aber inzwischen nervt die Werbung am Anfang und mittendrin ganz schön. Kannst Du ein bisschen runterfahren? Oder zumindest diesen nervigen Thorsten Kreutz blockieren?

    • @FirmLearning
      @FirmLearning  4 роки тому +2

      Hi Sebastian, danke dir das freut mich! Bezgl. Werbung - ja kenne das Problem auch, einige Spots sind echt penetrant und wer welche Spots ausgespielt bekommt kann ich leider auch nicht direkt steuern. Was du machen kannst (Kanalübergreifend): Unten links im Video wenn eine Werbung angezeigt wird erscheint ein kleines "i"-Symbol (für Information). Wenn du da draufklickst, sollte es einen Knopf geben mit dem du UA-cam mitteilen kannst, dass du diese Werbung nicht mehr sehen möchtest. Hoffe das hilft schon.
      LG! Heinrich

  • @kingmuro93
    @kingmuro93 4 роки тому +1

    stark

  • @ballievlogs5515
    @ballievlogs5515 4 роки тому +2

    I watch your vids at x2 speed and it still feels slow :)

    • @FirmLearning
      @FirmLearning  4 роки тому +3

      ;) Thanks for the feedback, still struggling to speak significantly faster in English, but will do my best to continue to improve my delivery. Best! H

  • @diegolizardez
    @diegolizardez Рік тому

    pee
    ·
    ruh
    ·
    muhd