Top Ticketing Systems for Small Businesses

Top Ticketing Systems for Small Businesses
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We work with ambitious entrepreneurs and business leaders to ensure effective technology strategy is a central driver of their success and a key enabler of business growth. With our help, our customers use innovative technology as an unfair strategic advantage to outsmart their competition and lead their industries.
itGenius is the #1 Small Business Google Cloud partner in Australia and services 1000’s of businesses worldwide. While we retain many significant clientele including Canva, Hubspot, Fairfax and Anytime Fitness as well as multiple Australian Government departments, we specialise in and most enjoy servicing our primarily micro and SME customer base of enterprising and enthusiastic entrepreneur-led companies, who typically employ teams of less than 50 but have big goals for growth and impact.
We specialise in helping businesses un-chain the shackles of overcomplicated or outdated technology strategy and deliver results that simplify & reduce complexity, dramatically minimise spend, create operational flow and sometimes... even spark joy! We are leaders in implementation and support of G Suite, Dialpad, Asana and many other leading cloud-based business tools, having successfully completed 1000+ implementation projects and have proudly received 100's of 5-star reviews from happy customers (Google us!).
We can help you:
- Boost your team's productivity and operational efficiency while slashing your IT spend,
- Work from anywhere, anytime, on any device with killer communication and collaboration tools, and
- Resurrect your business technology from being 'that scary black box' to your friend once again

[@madmatt1175]

Love how you took the question and insisted on not answering it.

[@papi-chente]

What about one with remote support integration?

[@danielstrongin8525]

I have a two man web design and development team with around 15 existing clients. You mentioned copper. Would this be a better choice over freshdesk or zoho desk?

[@itGenius_]

Copper is a CRM system, whereas hiver Zoho and fresh desk are for ticketing/communications
If you’re only a two man band, you could get away with copper though and just use your main mailboxes, but it wouldn’t be quite as tidy as a proper shared label system
Hiver would be a good fit for where you’re at as it lives right inside Gmail

[@kevinocta2708]

what can you recommend for an internal ticketing system? it will only be used by the support team to log, assign and monitor the ticket?

[@itGenius_]

You may use Copper or Hiver. Copper is a good option for businesses that need a simple and affordable ticketing system. Hiver is a Gmail add-on and is a good option for businesses that want to use Gmail as their ticketing system.

[@kevinocta2708]

@@itGenius_ thank you! wow! i will try those out.

[@aliv.d.h.1555]

try "keeping"

[@LOV111VOL_]

i could recommend my tool LOV111VOL but i am not objective ... :) and You need only15 seconds

[@seapanda-117]

Zoho Desk.

[@fizzer_za]

6 min wasted

[@itGenius_]

Plus the extra time you wasted writing this comment

[@Foxtrot1967]

Pencil and paper worked fine for years. Now there is this thing called email, which works even better. IMHO, ticketing software is a waste of money and just another unnecessary expenditure if you already have basic records keeping skills.

[@itGenius_]

Works great for one or two people but not when you have a large team in my experience

[@itGenius_]

@itGenius_ particularly when people are geographically distributed

[@joshuaborem7063]

Paper/pen and email doesn’t work for a company doing 6,000 jobs per year like mine.
Remember not everyone is the same as you.

[@bassman5066]

I just started with a company who operated with a team of 2 for years with notepad and email. As soon as you get to 3 or more, like many other things, it gets more complicated. The two problems I am trying to solve with a ticketing system are how requests come in (and get sent to techs), and being able to keep track of multiple support requests or projects that could potentially span days or weeks (or more) from a time perspective.

[@JJFlores197]

Disagree. It may be ok if you're just a few people, but when you have a larger team it doesn't work well.

[@Silversmp-yt]

what if you use microsoft entra id and outlook instad of gmail?