Watchdog Currys Whatever Happens Extended Warranty clip
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- Опубліковано 8 вер 2024
- This is the when BBC's Watchdog featured an investigation into Currys / PC World and the "Whatever Happens" extended warranty.
More information - extendedwarrant...
More information - extendedwarrant...
This clip was borrowed from the from the BBC website www.bbc.co.uk/p....
Originally broadcast Wed 9 Oct 2013 at 20:00 on BBC One
2017 it's still like this, I work there and it's no different
I don't envy you for working there. I was so happy when I finally got out 10 years ago. Fingers crossed you find a better company that invests in you and actually pays you what you are worth.
used to work in a pc world. We were judged on how many add ons such as antivirus or careplans we sold but got no commissions
So carrot and stick... Minus the carrot
Me to mate walked out after few months treated terribly
Having worked at currys, I feel sorry for the staff, the staff don't get any training what's so ever. They promise you all these amazing opportunities, all these amazing trainings than, than nothing, the reason why customer service is bad is because these poor staff are too scared to get their managers to help them as these managers just lick Windows and walk around saying "speak to that college"
Before start working in any Dixon's chain such as Currys you were legally obliged to complete mandatory training such as learning about Health & Safety. On that Training Website where you complete this training was also a thing called "PLC" that contains a detailed archive of training for almost every product and category that the store is selling with all the information the colleague would need to know about the product. That is the place where you had to get your training, even if it was not automatically assigned to you.
Currys are a fucking shit retailer. I bought a PC from them and have had nothing but trouble with it. Avoid Currys at all cost. Currys are shit. No wonder they had financial trouble.
Bavarian lahm yeah the plc has an archive of every product currys sells and details on both products and brands. its not mandatory unfortunately so you can get one staff member that can help anywhere in the store or another who never did he training who can only stick to basic things.
Karollo FCB
+RobiePAX Well that's the failing of the management then. They should have made it clear to the employees that they had to complete the PLC section on the training website.
This is where i actually respect the media, exposing fraudulent companies, i'm impressed. Good job
My doctor told me to take 2 tablets every 4 hours, now I'm banned from PC World
Ahahaha
i've had terrible experiences with Currys / PC World - I wouldnt so much buy a pack of batteries from them. Avoid at all costs.
Anyone who takes out a warranty like that is a moron, that guy paid £10 a month and was going to for six years, so he would have paid £720 in total, So not only would he have lost £180 anyway as he was paying for a legal warranty. If the TV never fails, he would have lost £720.
Why not just put £10 away each month and use those savings to repair it, and after six years, use the £720 to but a much more modern TV?
its under warranty for a year so no need to even sell that policy - after that id give it 3-5 years BEFORE youd even need a policy ,laptops are different they have that inherent built in twatometer that starts to play up after a year orso ( simply reinstalling windows & NOT getting updates from the manufacturer often cures that along with uninstalling the spam ware they load onto the laptop ) these are a waste of time ,if a tv is shot thats fair enough ,most can be repaired simply these days as they are digital ,mainly boards software hardware with half a dozen peripherals,this guy was a complete tool,paying a tenner a month & then being so brain dead he actually left the tv in the living room while decorating,what a spanner !
@@mcfcguvnors you're spot on. Seems more like he wanted a new tv and came up with a cunning plan.
If your going to pay 999 a month why not just rent a tv
I agree. An expensive warranty this one.
Awful shop. 129.99 for a 10m HDMI lead. I found a better quality one the same length online for 14.99. They target people who know little about tech to totally rip them off
lkjasdhrflasjh09i8u089 Why would the CEO be the one at fault? There is a whole management team making these choices. I can't help but find it somewhat easy to just always blame the CEO. Also, believe me, 99% of the CEO's actually want to make the best possible choices for their company, not fill their own pockets as fast as they can.
tosspot1305 what?? £130 for a fucking hdmi cable?!
tosspot1305 there is no difference between a 100 pound lead and one that costs a fiver NONE at all!
Expensive HDMI's are a load of shit, I buy mine all of eBay for a couple of quid and they get the job done and last as long as an expensive one.
www.expertreviews.co.uk/tvs-entertainment/7976/expensive-hdmi-cables-make-no-difference-and-heres-why
well the only diference is build quality...really cheap ones tend to fall apart if being removed alot
I bought a tv from Currys, the bloke said buy the insurance, give it a couple of years then kick ya tv down the stairs. He said when ya make a claim they won't have the same tv in stock so they would have to give u a better one. That's what I did and they sent me a cheque which I went to Currys and bought a better one. No quibbles just came and picked up tv and sent me a cheque
Not wanting to subsidise a vandal like you is why I don't pay for this type of insurance.
I used to work in Currys, I was the best or second best salesperson in the store. I sold whatever happens and I sold it pretty hard (although my WEH% rate was still I think second worst in the store). If a customer had come back into the store when they'd broken their tv in that manner I would have fought with head office to get the repair done, that's exactly the sort of thing it should and does cover and that's exactly the sort of stuff I'd sell it for.
Curry's offer the worst customer service. I went into a store to complain about an item. The manager refused to help and said if I didn't like it go to trading standards.
I worked for Currys and quit after a month. My job was literally lie to customers to make sales. Sell the care plan above everything else. Sell overpriced accessories with every sale. A sale with no care plan and no accessories is called a "dead sale" and they would rather you didn't even buy anything. I couldn't go into work every day and lie to customers, horrible company.
Yep! I've had problems with an item i bought from them. It's pretty obvious they've lied several times so far which i quite happily called them out about it.
mupet00000 they’ve changed the targets now just care plan. Which means you don’t have to sell five extras on a laptop
Same I was like you I quit 4 months in, they always treated you as shit and if you never sold the care they would have a moan at you for not doing so and said to me "Why didn't you call us over for!?" and I am like "I am not going to force someone to buy something they dont want!"
And as we all know, a sale made from lying to customers means more money for the company!
I use to work for these clowns. Don’t ever buy extended warranties.
the smashed tv was sent off to independent 3rd party experts by Currys to check if the damage was intentional and they found out that the paint splatter couldn't have been done by mistake and was therefore intentional. :)
2021...and the misselling of warranties still goes on..!
haha i work in currys and we are not on commission in any store i wish we were but trust me we are not
Jordan lloyd True, my friend. I worked there too. Plenty of targets (and managers come down hard on us if we miss them), but no commission.
I am the store manager of Currys PC World in Old Trafford, Manchester and I love transferring all my staff's commission into my salary. Hahaha! Fucking low-level peasants, hahaha!
I have a middle name lloyd
Mogwai Gremlin lol
Err... I worked in a Currys store in 2012, and I was on commission. I think it was 0.01%, but I still got commission.
I worked for this crooked company years ago...the pressure to sell so called extended waranties drove me mad. So glad not to have to do that again and I'm so sorry to all those people I was forced to mislead into buying this 'insurance' And yes we were on commission back then.
I used to work in Dixon's call centre in 2001, I worked for (Coverplan) as it was called then. I didn't agree with a lot of their policies, and actively sought to actually help customers. e.g. Follow up repairs etc. I had people calling back and asking to specifically speak to me, because I was so nice on the phone. The management took me aside, and ordered me not to speak to specific customers if they called for me. I remember their policies on mobile phone theft. 'I'd like to report my mobile phone stolen.' 'When was it stolen Sir/Madam?' 'Monday' 'And when did you report it stolen?' 'Wednesday' 'I'm sorry you're not covered - you have to report it in 24hrs' (more like 'fuck you' you're not covered). That's what it felt like to me, I hated that job.
I remember one customer who'd bought a T.V., she lived out in the country so it was quite a journey. She got the T.V. home, it didn't work. The shop gave her a replacement T.V., when she got that home, that didn't work. So, she took that back. She was offered a refund because there were no more T.V.'s of similar quality, she refused and opted for a replacement. The shop became awkward. She phoned Coverplan, I told her that legally she could have a replacement, a repair, or a refund; and that it was HER CHOICE (previously I had been a law student), and not to be bullied into what the shop wanted to do. Suddenly, 'said shop' magically found a replacement T.V.!!!! They gave her back the same replacement T.V. to take home for a 2nd time, knowing that it didn't work. (Commerce laws have changed a lot since then re:austerity) I was dismissed from that job after advising her what the law stated her entitlement was.
Dixons tried to open stores in America, the American's quickly realised what they were up to. The stores closed quickly after they'd been 'fucked off' by the American public.
Anyway, Dixon's, Curry's, PC World, are all the same company. Dixon's shut up shop after a while because of bad press and falling profits. But everybody knows they're the same company, with just a different name.
That is why, I would never EVER buy anything from a target-driven company who 'I' believe have very bad customer service.
Well done for getting fired from this company for acting with integrity, over the upper management corrupt profit only targets.
Too bad the customers dont realise that "shit rolls downhill" from the upper management, and the bad customer service is due to staff having to follow strict company targets that work against the customers interest.
I also worked for this company around the same time as you, and it must be the worst company I have ever worked for.
Tried to get something I bought literally 8 hours prior returned for a full refund. Completely unboxed, never opened, had the receipt. I paid 59.99 in cash but they tried to give me 60 in £20 notes for the refund and asked me to give them a penny to make up for the extra penny I'd recieve in a refund. I told them I didn't have a penny at which point they rejected the refund until I could provide them with a sufficient payment. I think I'll stick to amazon from now on
I took out an extended warranty on a Dyson, it sucked
K OB what Dyson model as most don't come with extended warranty as dyson provide a great warranty with the product
PVPYugioh I don't think you got the joke.
You're better off buying from John Lewis. You get a long warranty in with the price and no heavy sales techniques. Aftercare is good too.
Sherbet Pip go independent
Sherbet Pip I'm an old PC World Customer and now I'm switching to John Lewis - best decision I've ever made in a long time.
John Lewis play clever... they charge you higher price for a laptop etc.... because of the 2 year warranty, which is included...
Agreed, no hold barred replacement for a tablet that I broke myself.
Totally agree wouldn't touch currys/ pc world with a barge pole
YOU HAVE BEEN WARNED KEEP AWAY
Why is this recommended to me in 2017? :/
Terryy yeah same, I hate when old videos get recommended to me like why -_-
I’m getting this shit now
2018
Because even UA-cam knows it still a Shit Company!
While I agree Currys staff were being dishonest about the insurance policy, I can't grasp how functional adults are willing to enter into a contract to pay £648 in six years without first reading the agreement they're enrolling into.
Why would you assume shop staff can proxy as your legal counsel and give their interpretation of the contract you're about to sign?
The fact they're willing to pay £9 per month for six years for such an expensive but loose insurance policy suggests to me these folks aren't financially literate nor aware of how to inspect a long-term contract before agreeing to its terms.
Don’t pay for extended warranties and then get told it’s not covered after several years.
When it breaks buy a new one and chose where YOI want to buy it from.
I worked for this company for 15 long years. The amount of time I saw the team leaders lying and laughing once the customers left the store staggered me. I ended up working in customer service. The amount of hdmi lead refunds and cancelled whatever happens, and ldc delivery failures and complaints were crazy. Avoid at all costs, I complained about the 'hard sell' for warranties, I was told to carry on as its very profitable for the company.
Terrible company and practice.
Should of just saved the £120 a year
kevin jiles Exactly, he paid that for 6 years, if he saved that he would have a decent 4k tv now.
Should have.
I tried to comment on currys pc worlds videos but there comments are turned off.... for some reason...
I still can't believe people pay for all this insurance crap.... Insurance is just a company selling you hot air, nothing more. Total waste of money, avoid at all costs.
all scams
Daniel Sadjadian not really we had the whatever happens plans and after 5 yrs got it replaced when it broke down this was back in 2010 though maybe times have changed or we were the lucky ones.
Daniel Sadjadian exactly there's always something in the small print. The only insurance I have is for my car and that's just because I don't want my car took off me and crushed for no insurance
jamie b and how much insurance did you pay?
Not really, that's how they make their money.
Oh wow. Was just going to buy a £700 pc . Lucky I found this video
dont ever do that! Currys/pc world probably the worst Aftersales service ever ! Sent back an (new) faulty item a week ago still havent received my replacement Calling them takes min.30minutes on hold ,emails replied after a week later...God knows when I'll have my order...
Sickguy Jam i wouldn't either. Bought a laptop and upon opening the box I saw the charger was snapped in two on the end. Took it back immediately and they wouldn't do anything. It was broken before I got it. Anyways bought a new charger and my laptop has a software malfunction. Sent in for repair and received back being told "couldn't repair due to liquid damage". My laptop came back to me dripping with water. I kicked off raw as I sent it with just a software malfunction and bone dry. What happened I don't know but it smelt of gone off milk and my husband thinks coffee was spilt on it as it had an old coffee smell. After major complaints I got a brand new laptop but had to bug them for weeks. I will never buy from them again. Don't even get me started on the staff that don't know what ram is.
dont buy anything from them.........i bought an expensive washing machine from them - i stay in a flat - the delivery men unwrapped the packaging from the machine in the street and brought it up the stairs into my flat - luckily i was watching them as i noticed the side panel had a huge dent in it (not a small dent) - so i pointed it out and one of them said "oh we never seen that"......i said how the hell can you not see a dent that big on a brand new item......they then tried to persuade me to keep it but i was having none of it and told them to take it out my house there and then as i wasnt signing for it......they took it down to the lorry while i went on the phone to currys......they offered me a small discount if i kept the machine and again i refused as it was expensive and i wanted a perfect item.....during the phonecall one of the delivery guys came back to my door and asked if id take it back - again i refused - i then had to wait 2 weeks without a washing machine for a new one to be delivered........what really pisses me off is the two guys trying to sneak it into my house and about to push it under the worktop where i wouldnt have spotted it.......advice for everyone NEVER accept or sign for inferior goods and check what is coming through your door.........if the machine was damaged in the warehouse then it should never have been sent out for delivery to a customer - if damaged on its way to me then the drivers must have done it.......if anyone has an elderly relative getting something delivered also please make sure you are with them as they wouldnt notice........you can also buy things like a PC online same spec that is cheaper than currys...it pays to search around - dont be so willing to give them your hard earned cash as they nake a MASSIVE profit on all goods they sell and are basically greedy fuckers. (excuse my french) LOL
Best just to buy from cyberpc or ibuypower
I used to work for Curry's and I always told my customers that it was within fair use. So if you used your iPad as a frizbee for example then it wouldn't be covered, anything accidental and it's okay. It's funny looking back, as my honesty meant that I wasn't meeting my sales targets each week. I wouldn't blame any other salesman for 'lying' though as you literally know no better. You just do what you're told...
i used to work for knowhow and i agree it is being miss sold but you also get cases where it is clearly deliberate damage one case for example was a tv with a golf ball hole in it
So that didn't come under the whatever happens category?
The cheap crap Vestel TV's they sell (always the ones with dodgy PSU's) are probably the most popular TV I fix in my repair shop, they're made by the Turkish (Vestel) and then branded differently. Even the cheaper Samsung and Sanyo TV's are Vestel made.
99% of the time it's the output voltage filter circuits on the PSU, either capacitors, diodes or resistors. They're easier to fix than chasing insurance.
people still buy from them? why? amazon is your friend
Yes people need to vote with their feet
I postal voted 😂😂😊
Old people...
Some people actually like to see what they buy before they buy it.
I use Amazon a lot. But I agree that it's nice to see what you're buying, especially if it's something large like a TV.
Plus, they're not going to accept returns on products which are badly damaged like this.
For returns though they are VERY good in general if you simply dislike what you bought. In fact I'd say they actually go above and beyond what should be acceptable as a return, as I work in logistics for returned products and some of them come from Amazon and they're clearly well-used and not able to be resold. Which results in a loss for our company.
I bought an iPad (third generation) in 2012 and was sold the 'Whatever Happens Plan' to which the guy in store said "After so long, the batteries don't charge like they do at the beginning, but we'll even replace the battery when this happens." To which I've just noticed in the video in the small print that Batteries aren't covered! And if they can't repair it, I'll get a brand new replacement. Even if there's a new model.
But regardless, in 2014 my battery wasn't holding a charge and it was severely overheating. Took it into Curry's and they sent it away to a repair centre, where surprise, surprise, an engineer told me there was nothing wrong with it. And nevertheless, a few days later I got it back, and soon noticed he'd beaten my Flappy Bird score. I thought to myself it must be a pretty good job to just sit there and play games all day.
I sent it back, same thing happened. And finally we took it into store a third time and because the manager knew us, he replaced it. Can't believe the trouble we went through to sort it out. "Whatever happens." It's a joke
If sitcoms have taught me anything it's never take out the extended warranty
Never did believe all this rubbish PC World/Currys spout. They told me they'd changed a hard drive in my computer, they hadn't. I'd written on it in UV ink. The same hard drive with my UV ink was still installed with the same defects. On the other hand though, what sort of fool leaves a very expensive telly in a room where you're decorating ? Some need educating in Common Sense. Trading Standards dropped PC World right in the poop over my hard drive. I was able to secure enough compensation to get the thing fixed PROPERLY by someone who knows what they're doing.
River Huntingdon I'm confused here, you had the ability to open your PC, locate, and/or remove your hardrive, to apply UV ink. Yet you couldn't change your own hardrive and do a simple data transfer ? Which would cost you a lot less. Unless your a private little watchdog. Something seems fishy to me
DΞCOY Huntingdon applied the UV to check they changed it, if they changed it themself it'd totally void any warrenty or repairs.
I did two years in Curry's (2006-2008) and I can tell you, they care as little for the employees as they do for the customer. We were under constant pressure to sell 'whatever happens' otherwise face a trip to the office to explain why you hadnt. I'd just like to add, we haven't been on commission since before 2006.
Same here. I worked on the sales floor for like 6 months then spent the rest of my time as a Knowhow repair technician. I can recall a few times actually being threatend with disciplinary action for not selling the extended warrenty
advancedflea same here!
I challenged one of the managers once to sell the knowhow careplan to customers. Couldn't do it.
me too! For these people that think being a customer is horrible, I can tell you that working for this morally bankrupt shyster organization (and being bullied by the management to sell thier scam products) is many times worse!
If they were to deny my step mum of a repair she would create a scene until my computer or my dads tv was fixed! XD
Went Christmas shopping at Currys last Saturday but after asking 2 members of staff if we could look at a wireless phone charger we were told they couldn't open the box, No problem, If we can't actually look at it we just bought it from Amazon for nearly half price !!!
I used to work at PC World. The customer assistants are under so much pressure to sell that "whatever happens" insurance so they will do anything they can to get that tick in the box, even if they have no faith in the product. The managers will thrash you if you don't manage to sell it.
9.99 a month for six years is 719.28. More than the cost of a new television.
I do wish people wouldn't use the word "engineer" when they mean "technician". Engineer and ingenious have the same root and this demonstrates the difference between and engineer and a technician.
Can I just say having work at Currys pc world for a number of years I see a lot of bad comments regarding the colleagues saying anything to get a sale because we want commission WE ARE NOT ON COMMISSION! training is minimal and
I went to hell and back trying to get Curry's to replace or pay out on a PC which broke. It was fully covered under the extended warranty but they did not want to know. I finally got a payout but vowed to never ever go near a Curry's store again. They are basically criminals.
anyone else doing lifetime training?
Me hun 😊
all insurance is a con
peppersdog1 yeah. until someone steals your car. then you might be looking for the "scam" to pay out.
matthew0dublin Or you crash into a m5 and have to fork out 80 grand to replace it
peppersdog1 wrong
@@OneTwentyOver80 : Then they probably would not pay out. They'd say it was your own fault, "You must have left the key in the ignition" etc etc.
I bought hoover from pc world, within 3 months stopped working, I just couldn't believe when the manager said to me some of the parts are not covered and advised me to contact manufacturer.
happy soul.
Probably the worse company to deal with if something goes wrong, first dealing with them involved a laptop where the DVD ROM jammed the disc drive as the PC warmed up, took it back the following day and asked for a new replacement, they initially refused stating that it HAD to go for repair and would be away for about six weeks and was given two choices by the shop manager, submit it for repair or take it away, told him I had two better choices for him both under the sale of goods act, he either gave me a new replacement as they sold me the previous evening was less than twenty-four hours old or hand me back the eighteen hundred quid cash I had paid for it, I got my replacement. The second notable incident involved a 60" Panasonic plasma TV sent for repair, it was gone months and when it was finally returned I was convinced they had sent me someone else's TV as it had a different back, it was still faulty so had to go back for a further repair, turned out the original back had been damaged in transit to the repair facility and they used one they had lying about. Following the second attempt at repair the TV was returned with smashed screen and made a further two trips to the repair facility each time being returned the screen was shattered, on the last occasion I asked the delivery driver to wait while I checked the TV in his presence and finding the screen shattered refused to take delivery. I was offered a Samsung TV as a replacement but refused that demanding the same make, size and specification (Panasonic) as the one sent in for repair and eventually was sent a cheque to cover the cost the purchase of a TV elsewhere. One thing I found notable at the time of the incident with the laptop and which a lot of people won't be aware of is if I had submitted the PC for repair and being mindful that it was less than twenty-four hours old they could have supplied me with a replacement same make and model secondhand PC that had previously been submitted for repair and lain on a stockroom shelf for months.
you would of thought image retention would be been covered, as this is something that can happen with time.
I applied for work there. Thought that this way I may dive deeper into topics of computers smartphones and other because my knowledge would be useful at work that I might actually enjoy. Unfortunately that's not what they look for. I was told that they make money by selling those plans and not by selling the actual material stuff so they don't really care about your knowledge just your ability to sell warranty with products people buy.
Yep i had the same happened to me. I bought a projector that went wronge and i got so much crap just trying to get my money back because they would not replace it.
Worse customer service experience I received was from Curry's when I bought an iPad. The guy was and had an attitude, left me waiting for 30 mins, then sold it to me once the sale went through asked me "would you like a bag with that?" I said " yes" he then said that's "5p" I was like "why didn't you mention that before you changed my card" he simply shrugged his shoulders and said he forgot, I felt like just saying fuck it take the iPad back and give me my money. But really needed it.. no apology, no nothing, let me leave with an iPad for the world to see.
Working in a Currys but not for Curry's the staff basically are forced to sell extras for everything, software, backups, security, cover. They have set targets and in retail that does happen but I was there around Christmas where new staff were told the best sellers would be kept on
Hahaha yah that’s why I have borked fridgefreezer
FYI it should have been covered under standard warranty still nothing
(The freezing element freezes fridge chills fridge) ffrom 15 days
I love watchdog
They've now resolved Andy's case.... yeah, only because they've been shamed into it and caught out. Nasty unscrupulous company - avoid at all costs.
As an ex employee of Currys you cant really blame the staff as its literally a case of dont sell their shit addons, don't have a job in most cases it was actually better for me to not sell a product than it was to sell on without a care plan that really is only slightly better than a standard manufacturers warranty, best on i had to try and push was £75 to set up a fucking windows laptop and demonstrate basic controls...
I've never had a problem with them. Sent my Laptop back twice now, first time water had been spilt on it, no problem for them. Second time the charger cable was loose and prevented it from charging. Both times they brought back my laptop within under a week. Good service, I trust KnowHow. The only thing I dislike is when you go in the store and the staff pester you every 15 seconds.
Yer i bet you paid way over the odds for your laptop. Probably find the same one elsewhere or online for alot cheaper. Their stock is always outdated and very overpriced
Curry's/PC World are shit. Do not use.
please explain to me the full reasons for your concluson
Andrew Smart When I went to buy a computer from Currys, the assistant kept making excuses that it was not in stock and it seemed they wanted to sell me the dearest one. Then they tried to sell me more products I did not need. I've also had nothing but trouble with the computer. I will not use them again. Bunch of arseholes.
Thats perfectly understandable, but from working from a currys & pc world we are permitted to sell as much (crappy) software and hardware as possible (because the company only makes around £20 of profit off just the laptop), and we have to unless we get a penalty point. We can only get 3 of these points every month, and so the workers are practically pressurised into having to force customers to buy the product and any software or hardware available for it. The quality of the product would also not be put down to the retailer, but the manufacturer. Selling a similar product is also an inconvenience as we need to find out what you ant in a laptop then we do the work eliminating different laptops.
who are you trying to fool........i have worked in wholesale and i know the prices these companies buy laptops for..........if they are selling a laptop for £300 then you can guarantee big companies like currys are buying them by the pallet load and are paying NO MORE than £60 each plus vat for a laptop.....they get basic standard electric kettles for £2 each wholesale by the pallet load.....staff are under pressure to meet sales targets so of course they will try persuade customers to buy a more expensive item.
i did work experience at pc world, and they told me they have to persuade customers for them to buy their own software otherwise they make a very minimal profit.
We bought a toshiba laptop from them 2 years ago. We've been paying for insurance. Over a month ago, we had issues with the battery not holding charge. At first we thought it had to do with a damaged battery charger. So we called Currys and they said they would send us a new charger. They sent us wrong chargers three times, even though we specified the model and the number of pins etc. Three times - over a span of 3 weeks! However, this didn't seem to work. So we took the laptop to the local store. They said it was probably hard-drive damage caused by the laptop being accidently dropped. We received a text a week later saying that the laptop was ready for collection at our local store. We went to get it, and they said it wasn't there. And no one knew anything about it. So we made some calls to the place where they repaired it, and they said it was a text that was accidentally sent to us. A week later, we receive a call from one of the guys from Currys saying we could collect our laptop from the store. We went there again, and they didn't know anything about our laptop. After repeatedly calling them for days, they said we could get the laptop on Wednesday. My wife went this afternoon to get it, and again the laptop wasn't at the store. They said she could come back this evening and confirmed later that the laptop was in. She just called me saying that the data on the laptop was not retrieved, which was the main reason we gave them a storage device and gave it to them. I've lost over one month of important paperwork! Worst service ever. Wish we could get through to complaining
I bought a MacBook from them a few months back and I had to tell the sales assistant 3,4 times......."NO, I DO NOT WANT INSURANCE"!!! The hard sell is so annoying
£9.99 a month for 6 years, £719.28! Take that £9.99 put it in an ISA or something like that and use the money in an emergency. Or speak to your home insurance provider and see what they can offer for usually a fraction of the cost, including accidental damage.
This EXACT same thing happened to me when i brought a new Surface Pro 3. I don't know if i feel better or worse knowing it's happened to many others. I'll never again buy so much as batteries from PC World.
1:26 ₤9.99 a month for 6 years, that's an extra ₤720 on top of the cost of the TV
Ask me , wasted 11 years of my life working for this place, worst management, from delivery, service, repair, they don’t hire competent people, cheap staff,they are just prisoners forced by managers, managers are group of thugs, from first line, ops,GM, store staff is the most ignorant, they don’t know any of that,they aren’t experienced, I defended these policies for years against customers and workshop reports inconsistent, deliberate, etc , I know how and why they are done. I defended these reports for over a decade which I have never been proud off, and always felt sad for customers, it’s not the company policy it’s only twisted and turned by certain group of management.
I know people that worked in currys for years like over 5 I really feel sorry for these people... I rather wash dishes or learn to be a chef than doing this
I like how all the people below is only saying insurance is rubbish is scam, while warranties on electronics generally are crappy, everyone failed to see the bigger picture where the owner is obviously being ignorant.
Warranties like these usually explicitly states "if the item or product is defect in of itself, we will repair it" meaning if the product itself fails or have issues right out of box. But it also says "other liabilities is with the owner of the product" meaning if the owner does some stupid shit and cracks the screen or pour water in it. The retailer has the right to refuse the warranty.
The guy who owned the TV said it himself "he dropped paint on the TV and the ladder and him fell on the corner of it breaking the screen". It should be obvious to anyone this is purely the owner at fault not the retailer.
Aoru Whatever Happens is explicitly to cover accidental damage. An ideal example is indeed if a wii-mote goes through a tv screen. It is supposed to cover stuff like that.
Sometimes it pays to read fine print. In majority of the retail market, examples like Wii-mote is an additional warranty you have to pay. It never comes standard. It is also a marketing ploy when anyone says "anything happens we fix it". Warranties generally don't work that way because if the user breaks it then it is them at fault. Also, retail companies will have separate insurance for issues like Wii-mote that you "add on" to regular warranty in case it does happens, but that is additional not standard warranty which most electronics warranties are.
For instance Best Buy asks you if you want additional protection for TV if a Wii-mote goes flying through the screen, but standard policies don't cover that.
Aoru I'm telling you, stuff like the wii-mote, stuff like the paint dropping on it of the unit being dropped, that is what Whatever Happens is there for. There are no further coverage upgrades for it.
Then people are stupid to trust a warranty policy like that which is marketed for misrepresentation.
As someone who works with insurance for a living, even if you are told the wrong information in store you should still read your terms and conditions, that is your responsibility no matter what is told too you in the store.
Did you agree PC WORLD taking funds out of your account FOREVER. They took funds out of my account almost £1000 over 10 years and I had not signed an agreement. They REFUSE to repay the money they stole
take them to court David and make sure they have to cover ALL your costs.
David Wilson Currys pc world owed me money to .They lost my laptop in France .And wouldn't cancel the insurance 7yrs ago.I got my money back only this week.I told them you can't take money for something that doesn't excist.I also said I was recording them.Don't let it go ,try trading standard or ask bank to get it bk .Or try what I said it's thief and your recording the convo after halfway through convo.It's so wrong what currys are doing.
Good luck
Maybe check your account more than once every 10 years. dolt
ctfcNIG ahhahjahahhahhaha
Vini 101 Lol my man got one of the new Decade of Ignorance accounts with an interest rate of -50% annually
they tried to plug this to the poit i told them mention it again i walk out.still bs me on what i was
buying .
Used to work at Staples. The management was only interested in flogging extended warranties to customers apparently offering the same as Curry's PCW in this video. And we weren't even on any commission. Just as well in a way as one team leader admitted he scared customers into taking out the useless agreements. The ex PCW staff member is right. There is a paucity of training in such retail environments. My training consisted of watching a two hr. corporate video. And again no training whatsoever when selling extended warranties.
Never buy from these bastards, use argos instead brought a TV for £1600 sent my TV off 4 times in a year no replacement they kept it for 28 days per time, in the end called my house contents, straight away they replaced it (faulty power board/supply) problem
Well said!
Did you know we have a 6 year warranty for free? Find the telegraph article, shops denying customers 6 year warranty right
Did you know that trusting the Telegraph is as ridiculous as trusting the Tories again after the past 14 years of chaos?
Playing Devils Advocate, anyone paying £9.99 for six years for a TV warranty is mental!
Whatever happens you are not covered
Personally I have used the Whatever happens and instant replacement policy for many years and never had an issue. I've had dozens of devices replaced or repaired.
You must be a very careless person to need all that stuff replaced. I'm glad I'm not subsidising you by paying into this scam.
Andy take them to court and sue them you now know the law
Curry’s sold us a brand new Hoover washing machine, it’s faulty on 1st tine use - showing an E9 Motor Error. Called them a day after the purchase, they refused an exchange. They said Hoover will decide if it needs fixing/ exchanging, likely needs to be fixed. Hang on, a full price brand new machine broken on 1st use and Curry’s refused to exchange?! Why doesn’t anyone just starts selling faulty items at full price and ask the manufacturer to fix it instead of selling actually working machines?? Is this even legal?
Their customer service "Teamdon'tknowhow" is terrible! You're gonna get a heart attack!
Little Friendly Monster feckin cardiac arrest . Hate these nasty barstards
So 'whatever happens' insurance from Curry's doesn't exist as of 5 years ago.
Stay away from Currys/pc world ! Check Trustpilot see what I mean ...
I've only bought currys extended warranty once for my house items when I bought my first house.
I found small cheap items they will cover quickly any expensive items they will mess you about with their policy rules, its been 20yrs since I've never took out their warranty no matter how hard they try, I just tell them yeah well I'll just buy a new one if this messes up, and obviously sales people don't like it cos they loose their commission.
I dropped a hammer onto my brand new laptop, had this cover, so walked in like "dunno what's happened? Just stopped working?" brand new hard drive repair. Cancelled the cover after that!
I never get the extra cover, especially the ones that are not one off payments and therefore you pay each month, forget that.....
See I work in Currys and I'm fully aware of the care plan if there is any accidental damage or if anything happens with the product including hardware failure, viruses, data loss, broken screens etc you are covered as long as you have kept your care plan subscription. If any of these apply then you're covered the only thing it doesn't cover is theft.
B3 Zu Ka it doesnt cover fire theft flood intentional damage or infestation of insects / human animal bodily fluids.
I actually had problems with this warranty and I swear it was a complete waste of time and money. They didn't inform me that theft wasn't covered when I bought an iPod in 2007 n I paid 2.50 a month I had it stolen while I was in America rang them up and to my disappointment they couldn't cover it. No mention to me but buried deep in the small print they don't cover for theft. What a total useless scam!
Funny thing is Anne Robinson bought whatever happens on something a few weeks later.
Common people who doesn't yet realize that whatever warranty any store anywhere tries to sell you is basically a scam?
I hope they get sued!
Bought my first device from there on my birthday, a new laptop and took out KNOWHOW care plan. What a fucking mistake. Many phone calls later I finally got a 'replacement' that the exact same issue as the previous...
got my money back but not my time.
I went to laptops direct instead and got a similar model with none of the other bullshit and it worked out great.
Don't fall for their shite
And I worked for this lot 30 years ago...so nothing has changed then..just pressure pressure pressure, and every Wednesday morning, for the so called "staff training"...all of these targets were spoken about in front of everyone to try and belittle the members of staff if the company and the manager thought that wern't doing a good job...Any how...all or most equipment is covered for two years under EU Law
the same thing happened to my TV it broke and they never accepted it
paying off a TV for 6 years?!
there's a really well known company that are the cheapest for 4k tvs and audio equipment etc etc that give you 5 year warranty on most of there tvs for nothing I've bought from there for 5 years fantastic company .???
Andy should have read the small print
We had a Beko washer delivered today by Currys.
They brought it up the back entrance, but even though the dor was opened they left it outside.
Lazy f***ers who left it to a small woman and her hubby with MS to have to shift.
*NEVER BY FROM CURRYS.*
told me what most people do is the break it three month before warrenty runs out then you get a new item
Self Insure, For Example, put what the policy costs away yourself in separate account for your electrical purchases and you will be in profit.
That guys walls didn’t look freshly painted to me.
As he said, the paint went on the floor and the telly. It missed the walls.
Once I was buying a laptop. It was £729. The salesman goes to me £779. ???????? I asked why is that. He said he added a protection plan. Just told him to get lost with that crap and remove it. Never buy these useless plans. It’s like giving them money for nothing. The only genuine customer care I received was at John Lewis.
I once bought a microwave off them online and it arrived as expected but wasn't fully working. Rang them up and asked for a replacement but was told I had to go to a store to arrage it (was also told the said store had them in stock). So off I went to the store and went in asking for a replacement one, only to be told they "don't have any in stock". I mentioned that they have one on display and there's no sign on it that it's out of stock but was told they "don't display out of stock notices" (if true it's a shitty practice). So I pissed about for nearly an hour while the 'tech guy' LITERALLY RINGS Samsung for a repair of the microwave. A FUCKING MICROWAVE! Thinking I could have done this at home, only to give up and be refunded. I said I didn't want a refund, I wanted a microwave and asked why can't I just wait til they get in stock and was told I can't because the offer I bought it for online expires by the time they get new stock.
What a crock of bullshit, so I had to carry on using my rusty one just because they won't give me the deal they advertised and I fucking paid for. Wasted about a tenner's worth of fuel and lugging a heavy box just to be fucked about.