I bought the Miele W1 +T1 washer and dryer in May 2020, expecting the same perfect performance as my Miele dishwasher, but it has been a head banging experience from the start. It’s the dryer. The touch screen stops responding, so I can’t dry the clothes. I’ve had the Miele technician out twice. The first time, the technician said the dryer was fine, even though I told him the fault was intermittent. A week later, the dryer stopped altogether. Because of Covid, there is a 2-week wait for a service call. I dried my clothes on a portable line outside, while my $1,900 dryer stood inoperable. The 2nd tech replaced the touch pad control panel, and I had a month of trouble free drying. Today the touch screen stopped working again. I had to call Miele 3 times because I was disconnected after being placed on hold for extended periods of time. I asked for a new machine, and was told this was not possible until the 4th tech visit. Again I will be waiting 14 days before the tech can come out for the 3rd call. It has become clear that the only satisfaction I will get from this experience is taking a loss, buying a machine that works, and moving on. This seems to be the new Russian roulette of purchasing appliances, sometimes you win, and sometimes you get a hole in your head. I’m posting this to create a record for future buyers who want to make an informed purchase.
You're not wrong. You really are playing Russian Roulette. When they work, their machines, especially their laundry machines and dishwashers are the best. If something goes wrong though, may god have mercy on you. I think they've gotten too cute with all the electronics. My friend just got the W1, the one for $1499 and it's not as sturdy as their older machines. They do cost a lot less though, so they've cut corners somewhere. I feel for you. I'm shocked you were able to get a technician out to you.
Can you set the heat level on the cycles? I have the entry level machine and I can't find how to do it. Plus there's no cool down phase in the programs. It's very odd.
I feel like the guy that was speaking wasn't trained well enough. And what is he doing at 2:47? This is not a shed door, you can open it easily by pressing, not banging on it.
I bought the Miele W1 +T1 washer and dryer in May 2020, expecting the same perfect performance as my Miele dishwasher, but it has been a head banging experience from the start. It’s the dryer. The touch screen stops responding, so I can’t dry the clothes. I’ve had the Miele technician out twice. The first time, the technician said the dryer was fine, even though I told him the fault was intermittent. A week later, the dryer stopped altogether. Because of Covid, there is a 2-week wait for a service call. I dried my clothes on a portable line outside, while my $1,900 dryer stood inoperable. The 2nd tech replaced the touch pad control panel, and I had a month of trouble free drying. Today the touch screen stopped working again. I had to call Miele 3 times because I was disconnected after being placed on hold for extended periods of time. I asked for a new machine, and was told this was not possible until the 4th tech visit. Again I will be waiting 14 days before the tech can come out for the 3rd call. It has become clear that the only satisfaction I will get from this experience is taking a loss, buying a machine that works, and moving on. This seems to be the new Russian roulette of purchasing appliances, sometimes you win, and sometimes you get a hole in your head. I’m posting this to create a record for future buyers who want to make an informed purchase.
You're not wrong. You really are playing Russian Roulette. When they work, their machines, especially their laundry machines and dishwashers are the best. If something goes wrong though, may god have mercy on you. I think they've gotten too cute with all the electronics. My friend just got the W1, the one for $1499 and it's not as sturdy as their older machines. They do cost a lot less though, so they've cut corners somewhere. I feel for you. I'm shocked you were able to get a technician out to you.
Can you set the heat level on the cycles? I have the entry level machine and I can't find how to do it. Plus there's no cool down phase in the programs. It's very odd.
I feel like the guy that was speaking wasn't trained well enough. And what is he doing at 2:47? This is not a shed door, you can open it easily by pressing, not banging on it.
I was thinking the same thing!
Can a standard electrical outlet be used and can fabric softner be used?
joe m yes to both.
Do these still go only to 175F or have they bought back 205F?
I'm not sure, the current Miele models did have a Sanitize mode. And you can clearly see the new model shows it has a Sanitize mode as well.
Can I use Keurig K Cups in that machine?
You can, and your clothes will smell freshly brewed! lol
yah but only when either your red MAGA hat or tin foil hat is firmly screwed onto your head
I don't think this guy is going to keep his job very long.
Awful product unnecessarily complicated interface