Thank You For Your Feedback - Why We Should Say Thank You | Shari Harley

Thank You For Your Feedback - Why We Should Say Thank You | Shari Harley
Thank You For Your Feedback #1: The natural response to negative feedback is not “thank you.”
Thank You For Your Feedback #2: The normal response to negative feedback is to get upset and defensive, even if you only become slightly defensive.
Thank You For Your Feedback #3: How we react to negative feedback trains people whether will give us negative feedback again.
Thank You For Your Feedback #4: Resist becoming defensive when receiving negative feedback, no matter how difficult that it is to do.
Thank You For Your Feedback #5: Instead of becoming defensive when receiving negative feedback, do the opposite of what employees are expecting. Say “thank you” instead. Over time employees will trust that you’re a safe person to whom to give feedback.
Learn more about Shari Harley and Candid Culture's communication skills training programs and keynote speeches at www.candidcultu....
Read more about Shari Harley at www.candidcultu... and www.howtosayany....
About Shari Harley
Shari Harley is the founder and President of Candid Culture, a Denver-based training firm that is bringing candor back to the workplace, making it easier to give feedback at work. Harley is the author of the business communication book How to Say Anything to Anyone: A Guide to Building Business Relationships that Really Work. She is a keynote speaker at conferences and does giving feedback training throughout the U.S.
Read more about Shari Harley’s giving feedback training at www.candidcultu... and www.howtosayany....
Thank You For Your Feedback - Why We Should Say Thank You | Shari Harley

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Wonderful. thanks so much for putting this out there!

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