CRESTCon Europe 2024 - Transforming Distributed SOCs into a Virtual Resilience Operation Centre

Transforming Distributed SOCs into a Virtual Resilience Operation Centre: Dr George Papamargaritis, VP MSS, Obrela
A global MSSP or MDR service provider usually operates distributed Security Operations Centres (SOCs) across various geographical regions, aligning
with its strategic planning. Although each SOC entity may have its dedicated team, and adheres to standardised processes and procedures to maintain
uniformity in operations, incident response and reporting, the decentralised structure of operation introduces numerous challenges.
A global MDR service provider can tackle these challenges by prioritizing the broader notion of resilience. Resilience embraces a wider perspective
of readiness and adaptability in dealing with diverse risks and cyber threats.
During this presentation, we will discuss the challenges and the essential components that global MDR service providers must integrate into their
governance frameworks to facilitate the transition of regional SOCs into a virtual ROC. The presenters will highlight proposed enhancements to critical
controls and the measures necessary to guarantee the efficient operation of a unified ROC service.