Why might good people deliver bad care? | Yvonne Sawbridge | TEDxUniversityofBirmingham

Yvonne Sawbridge says that caring professionals offer hard, emotional work. In the same way in which physical labour is recognised and accounted for in management practice, emotional labour needs to be recognised as a role requirement for nurses and other caring professions. All of us have an emotional bank account that is depleted by everything we see and do, and people working in caring professions need support to top this account back up.
Yvonne Sawbridge joined HSMC as a Senior Fellow in 2011 and previously worked in the NHS in a variety of posts since qualifying as a nurse and health visitor in the 1980’s. She spent 10 years as a Director of Nursing in a number of PCTs including South Staffs PCT which commissioned from Mid Staffs Hospital, at the time of a public inquiry into failings in the provision of care. Since moving to HSMC in the University of Birmingham, she has written and undertaken research on both the concept of emotional labour and potential interventions to support emotional labourers (healthcare staff specifically) to provide compassionate care. Recognition of this is key to the provision of good patient care, which is her overall motivation.
This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at ted.com/tedx

[@WalkingLISAsterArea]

Dear Yvonne!
Thank you for this beautiful speech ^-^ I´m a nurse from Germany and studying health and care management right now. My bachelor thesis is about emotional labor and its costs for the well-being of nurses in outpatient care.
I hope one day the exploration of this field of occupational psychology will make a difference to the circumstances of health care professionals.

[@Hopeof7suns]

this deserves more views and likes.... 100% truth

[@kam1747]

Very good. I have been working for few years in the homeless sector and every 6 months I reached a point where I am in - when it comes to emotional labour. We get no counselling and almost no support, while deling with increase number of cases. When taking to some managers about how some things your clients are going through is affecting you, they will tell me, it is their problem, you can do just what you can do, which aint very helpful. Also, the salary is really bad. It is difficult to be caring without getting hurt, so it is normal to sometimes shut down. If there was enough support, more staff and better salaries it would be easier to cope.

[@livingdeadgirl8074]

I like the content very much. All very true, and under recognized information.