Brian Chesky, Co-Founder and CEO of Airbnb: Designing a 10-star Experience

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  • Опубліковано 25 січ 2025

КОМЕНТАРІ • 399

  • @vtomyuk
    @vtomyuk Рік тому +648

    Brian’s storytelling is a next level. Simple analogies, clear messages - that’s what makes him successful.

  • @josiahamaze
    @josiahamaze Рік тому +8

    Studying how to create my own app while having Airbnb guests in my house right creating time for me to create another app is just blowing my mind right now. Mad respect, Brian. After watching this, I owe you and appreciate you providing a way for me to make money and capitalize on my home.
    This is what I need to have my users feel. That's my only job.

  • @hanslee7037
    @hanslee7037 Рік тому +52

    Can we just give it up for James Yan. He is a brilliant interviewer.

  • @geniusprojekt
    @geniusprojekt Рік тому +340

    To me, he is a star. The interviewer was absolutely brilliant and professional and perfect. Perfect questions, fundamental questions with a lot of business substance. His method. Very short questions and listening without any personal comments or breaks. To me he is the best interviewer I have seen for years. Then there is his precise pronunciation, his calm voice, and by that the creation of a perfect atmosphere for the top performers to be interviewed.
    I am a professor in excellent communication, based on neuroscience and modern psychology. Thank you very much. I really enjoyed your level.

    • @meghajindal
      @meghajindal Рік тому +5

      couldnt agree more !

    • @australianpatriot
      @australianpatriot Рік тому

      you are a narcissist

    • @The135813
      @The135813 Рік тому +5

      Very well said. Interviewer was on another level.

    • @MaximoGamezDedicatus
      @MaximoGamezDedicatus Рік тому

      Where do you teach? Would love to check out some of your courses.

    • @michaelpowers9901
      @michaelpowers9901 Рік тому

      A star??? This clown caused hundreds of millions of dollars in losses from 2008 to 2022.

  • @okubowisdom
    @okubowisdom Рік тому +135

    Brian is a wonderful storyteller and communicator. Its in the way he weaves narratives with Logic.
    Great interview!

  • @gbengaogun
    @gbengaogun Рік тому +231

    "When people love your service, they become your marketing department"
    -Profound interview.

  • @y.yalcin5143
    @y.yalcin5143 Рік тому +22

    The interviewer was AMAZING! Great jokes and great questions.

  • @aaithubarla
    @aaithubarla Рік тому +7

    Best interviewer! No obstruction, nothing. At least it works for a speaker like Brian. He is just fluent.

  • @strategicsaga
    @strategicsaga Рік тому +63

    I loved the way how Brian articulated with amazing sense of humor. I appreciate how honest he was throughout the interview ❤️

  • @julianxe
    @julianxe Рік тому +20

    Brian is a phenomenal storyteller. Amazing, honest, humble, and kind executive.

  • @agratapatel1
    @agratapatel1 Рік тому +21

    the host is amazing 10/10

    • @Emerald_King8
      @Emerald_King8 Рік тому +6

      He's cringe lol, he sounds so fake hahahaha

  • @ctecht5453
    @ctecht5453 7 місяців тому +2

    I repeat watching this interview regularly because the interviewer James Yan speaks so good, and Brian's responses with great personality. What a perfect combination of two forces with lots of things to learn. Thank you Stanford GSB!

  • @OmidReza
    @OmidReza Рік тому +2

    You are a great man Brian!. Thanks for your braveness and innovation.

  • @andreiarmeanu2661
    @andreiarmeanu2661 Рік тому +3

    Can't believe this has only 700K views. I genuinely hope that those present can recognize and appreciate the immense privilege and blessing of being there.

  • @rahulanand7315
    @rahulanand7315 Рік тому +43

    Top 3 thoughts from the talks -
    1. Make something that 100 people truly love than something that million people kind of love
    2. Always try to deliver more that what's expected than just doing ok - make 5 star + experiences
    3. In crisis time, be optimistic, lean on your principles and be decisive

  • @KingsleyOkeze
    @KingsleyOkeze Рік тому +33

    Great interview!
    This guy is a good interviewer. Impressive on from both sides!

    • @gandr.e.5136
      @gandr.e.5136 Рік тому +12

      One of the best interviewers I've ever seen. He asked questions that were simple enough to let the person talk and not interrupt with his own views.

    • @KingsleyOkeze
      @KingsleyOkeze Рік тому +2

      @@gandr.e.5136 like for real though.

  • @shubhammathur7810
    @shubhammathur7810 Рік тому +26

    What a brilliant interview! My favourite takeaway is the rule he had with his co-founders - winning an argument is never more important than preserving the relationship.

  • @gugulethuxaba6493
    @gugulethuxaba6493 15 днів тому +1

    Simply inspiring Brian... thank u

  • @sidzthesoldier
    @sidzthesoldier Рік тому +3

    In times of crisis, you don’t make business decisions as much as you make principle decisions !
    GOLD.

  • @barbarabernadin3320
    @barbarabernadin3320 11 місяців тому +2

    Man, what a great duo for a wealth of knowledge! ⭐️⭐️

  • @LarryMenta1
    @LarryMenta1 Рік тому +14

    you just gotta love Brian, the way he tells his stories is so compelling and funny!

  • @yashkatariya2829
    @yashkatariya2829 Рік тому +11

    What an absolutely delightful conversation!
    Fantastic host, great questions and inspiring Chesky!

  • @geesmith3107
    @geesmith3107 8 місяців тому

    Airbnb in many cases has helped the housing market not hurt it. Local governments who complain and try to control it just want a piece of the pie. Thank you Brian for this wonderful contribution and your continued support. Great interview James.

  • @designeranthony
    @designeranthony Рік тому +16

    He’s dropping gems, I love a design founder

  • @asharara
    @asharara Рік тому +59

    Amazing interview. Really grabbed my attention. Not so many CEOs goes into that much details on how they changed their strategy during crisis and how they manage things internally. Brian is amazing and he really share meaning insights with everyone, he really want everyone to succeed. Thanks James for having a fruitful interview giving your guest the space to share all this experience. Your voice is also so special :) soothing, friendly and inviting.

    • @MegaLadyv
      @MegaLadyv Рік тому

      Not many ceos are founders so they can’t always go into this depth and transparency

  • @georgiivanov1902
    @georgiivanov1902 Рік тому +14

    It's the first interview I see of Brian. Having used Airbnb as a host and a traveler for about two years I can really see how the vision manifests into reality. Inspiring talk with a tonne of useful, practical tips and strategies. 🙌

  • @nicoledpaolino9077
    @nicoledpaolino9077 Рік тому +5

    Brian is a soul man who truly reveres the principal of team player-ship and loyalty which fuels their drive to win.

  • @geirwiwansivertsen7981
    @geirwiwansivertsen7981 Рік тому +27

    Very inspiring - Even for oldies like me who are now 76. Good to hear Brian referred to Linus Paulings “Not everything that counts can be counted, not everything that can be counted, counts.” So easily forgotten in the business world.

  • @erikdesando9268
    @erikdesando9268 Рік тому +2

    wow what great interview by james yan... that kid is an AMAZING interview... love his whole vibe. bravo james u are a star.

  • @KL00032
    @KL00032 Рік тому +7

    Quite touching when he talks about loneliness, and their mission to help building real connections in modern, tech-driven world

  • @wajs8162
    @wajs8162 Рік тому +10

    Definitely a family man… love the way he quotes his mom & dad!!

  • @kafelomaverdekafelomaverde4985

    Yes, Mr. Brian, interesting that loneliness is a great actor to take into account in the health of the world... Thank you very much for sharing your experience. Greetings from Colombia..

  • @TobinOsusky
    @TobinOsusky Рік тому +3

    this was fantastic! i am opening up an airbnb space in Costa Rica this year and it was super pertinent and poignant to see this video. thank you James and Brian, and Stanford of course

    • @flat-earther
      @flat-earther Рік тому

      hi tobinosusky have you become a flat earther yet? If not I suggest watch a 13 part series called _What on earth happened_ by Ewaranon to learn that the earth is not a globe. I got it in my about tab.

  • @anitsh
    @anitsh Рік тому +3

    That note on DESIGN is PROFOUND.
    One of the great analogies of DESIGN THINKING.
    Loved the conversation. It was fun and it made sense, what he did, he did, lessons.

  • @ulbry
    @ulbry Рік тому +8

    WOW 🤯 What an interview! There are so many insights about product-market fit, product development, design, and more. You can really learn a lot from Brian and the Airbnb story.

  • @tracethisspace
    @tracethisspace Рік тому +2

    His passion and enthusiasm are highly contagious. These seem to be trademark traits that many successful startup founders have. He's a great storyteller, too. Thank you for this! 🙏❤

  • @elenaputina8885
    @elenaputina8885 Рік тому +1

    Very cool talk, very inspired by Brian and what they're doing at Airbnb 👍

  • @2skin4life
    @2skin4life Рік тому +4

    What a great talk. This kind of honesty is hard to find nowadays.

  • @douglasaraujo9763
    @douglasaraujo9763 4 місяці тому +1

    Amazing. And also I should say, great interviewer!

  • @thecobaltroom
    @thecobaltroom Рік тому +1

    I don't remember enjoying an interview this much, able to capture my attention and curiosity to this extent. Brilliant!

  • @chapterme
    @chapterme Рік тому +34

    Chapters (Powered by ChapterMe) -
    00:00 - Intro
    00:30 - High School Yearbook
    01:45 - The founding story of Airbnb
    05:40 - How Aribnb was created (the punchline)
    06:42 - Rejection emails & investor stories
    08:57 - Story behind the cereals & joining YC
    11:15 - Accuracy over speed to market & YC’s advice
    12:18 - The Worst and Best Advice I Ever Got
    13:10 - Make something people love
    17:28 - Airbnb's Fight With Government Regulators
    20:15 - Biggest surprise starting Airbnb
    21:35 - Loyalty and followership - Getting Design in the Boardroom
    25:18 - Crisis Management Lessons
    29:34 - The Hardest Thing to Do in a Crisis
    35:53 - Housing Crisis and airbnb's criticism
    38:35 - Post Covid Travel Trend
    38:36 - Travel Trends Post-COVID
    40:28 - Loneliness Is the No. 1 Killer in America
    44:00 - End of Interview & Start to Q&A
    44:05 - Co-founder Dynamics - What Made Airbnb So Lucky?
    47:20 - Airbnb's Principles and how it has changed during COVID
    49:21 - Piece of advice to a young entrepreneur
    49:22 - How to Become an Entrepreneur
    52:06 - Rapid Fire Q&A
    54:46 - Outro

  • @ThePeteLy
    @ThePeteLy Рік тому +22

    This was a refreshing take on a legendary origin story. Kudos on both sides of the table Brian and James 👌❤

    • @nonefvnfvnjnjnjevjenjvonej3384
      @nonefvnfvnjnjnjevjenjvonej3384 Рік тому

      Unfortunately AIrBnb is a failed business and one that only started because of frothy VC market. They are more on the side of WeWork on the startup scale rather than the Apples.

  • @zb2747
    @zb2747 Рік тому +3

    Always been a fan of AirBnBs origin story and ofc Brian. He dropped a lot of gems here

  • @starryeye3482
    @starryeye3482 Рік тому +2

    Wow what a great interview and Brian is one intelligent and funny guy! Loved the questions from the interviewer and Brian's responses kept me glued watching til the end! 😊

  • @LordWallyTorres
    @LordWallyTorres Рік тому +3

    This interview was so good! At first I was just planning to take a peak, but his story telling and energy are so impressive that it captivated me enough to stay and listen to the whole vid!

  • @designsinsiders
    @designsinsiders Рік тому +5

    Being a designer platform coming from a Design background , this feels so good to be connected through an entrepreneurial perspective. It is so much more relatable on zooming out and understanding the problem and creating creative solutions to any problem. Indeed design is simplifying things . AirBnb is no doubt an amazing startup , covering so many different cities that too in different countries is such a huge Ecosystem in itself. Huge respect!

  • @alirezaebtekar1044
    @alirezaebtekar1044 Рік тому +6

    Amazing interview. As a super host on airbnb I am thankful to Biran and his co founders for creating an opportunity for me to make a great living. Thank you for this interview Stanford

  • @javi_park
    @javi_park Рік тому +33

    the golden rule:
    winning an argument is never more important than preserving the relationship.

    • @DrRussell
      @DrRussell Рік тому +5

      Thank you for this wisdom. It’s taken me almost 40 years to get this through my thick skull.

    • @friarnewborg9213
      @friarnewborg9213 Рік тому

      What if the person you are debating is a criminal and evil? All too common these days of Woke-Sat@nsts

  • @aneetkaur9924
    @aneetkaur9924 Рік тому +1

    what a smart man! enjoyed listening to him. good lessons learnt

  • @sergiocayuqueov
    @sergiocayuqueov Рік тому +5

    Now I am able to understand the raltivity of the time, such a great source of knowledge and experience. Thank you Mr.

  • @kelvinkhant6305
    @kelvinkhant6305 Рік тому +3

    You can literally see his vision/thoughts through his voice and how deep he went down to put design to a whole new level. You could even lose in his mind.

  • @amine__hammou
    @amine__hammou Рік тому +3

    His storytelling is just freaking insaneeeee

  • @avinashvij3446
    @avinashvij3446 Рік тому +1

    So inspiring to hear the results-driven decisions he made and the way storytelling

  • @dhvdbsadjksb3686
    @dhvdbsadjksb3686 Рік тому +1

    Excellent interviewer and interviewee!❤

  • @nonsoikenwa9781
    @nonsoikenwa9781 Рік тому +5

    After listening to Brian, you can tell he spends a lot of time looking it the data and analyzing it.

  • @kumarsundaresan
    @kumarsundaresan Рік тому +1

    Extraordinary Stuff. I love the first 15 minutes even more because that involved his early part of life and interactions inside his family involving mom and dad and what they had told him about his choices in life. As a parent, I am able truly related to it. Totally enjoyed it. Very inspirational. Great job Standford GSB for bringing this up.

  • @KazzyOfficial
    @KazzyOfficial Рік тому +5

    One of the best interviews on this channel wow

    • @Adadinditv
      @Adadinditv Рік тому

      Hi Kazzy, I would like to do a podcast with you. Are you available? I want to know your insights

  • @rakhmetzhanov
    @rakhmetzhanov Рік тому +1

    a remarkable story of professionalism and life

  • @chiawildy563
    @chiawildy563 Рік тому +1

    Totally eloquent and Brian didn't need to refer to a script. That is real sharing.

  • @piyush_khaitan
    @piyush_khaitan Рік тому +5

    One heck of an interview it was. AirBnb got the best marketing head of all time.

  • @barbarosozturk
    @barbarosozturk Рік тому +7

    Loved this. Thank you for sharing! Always inspiring & insightful to hear the journeys of the founders directly from them.

  • @abhijitchaterji
    @abhijitchaterji Рік тому +22

    If the interviewer was as passionate about asking and appreciating the answers given from heart by Brian, it will be a delight to watch. That’s why all 10 marks to Brian

    • @mt9977
      @mt9977 Рік тому +8

      I like the interviewer's style, calm, quiet and funny. His previous interview was really nice too. I think he has his style, even tho not so outburst like Brian Chesky but still good. Brian Chesky is for sure a charismatic leader.

    • @yalnaabi
      @yalnaabi Рік тому +7

      I really like his style. Many interviewers interrupt the speaker 10 times during a answer. This guy simply listens and moves to the following question without noise.

  • @cdnsilverdaddy
    @cdnsilverdaddy Рік тому +4

    The host is fantastic

  • @kreuzbrg1784
    @kreuzbrg1784 Рік тому +1

    Fantastic talk!

  • @jasonwillems9959
    @jasonwillems9959 Рік тому

    MVP.. this is a classic PM framework model. 100 people sample and get it 100%. Then scale . You can see Brian's education is not lost on him. He clearly knows industrial design and what makes a product successful.

  • @yasminkouzegari688
    @yasminkouzegari688 Рік тому +7

    1- When people hate you, meet them! Because it is hard to hate people in person! Then you can make the situation into WIN-WIN!
    2- It is better that fewer people love you than many people just like you! Airbnb is trying to give better experiences to fewer people and increase the conversion rate!
    3- 98% of everything just shows up! And 98% of everything is showing respect to people!
    4- The surprise is not how different we are in different cities but how similar we are!
    5- You can make the bridge between people and make a win-win situation! That is so easy!
    6- You need to be decisive and OPTIMISTIC!
    7- You have to go into the det ls as much as you can.
    8- The number one reason for death in North America is Loneliness! If you can solve this problem, people will pay you so much!
    9- If I win alone, I am not gonna go far alone!
    10- Act fast
    11- Just start making something! make something with all the resources you have!

  • @MithunSeth-x8h
    @MithunSeth-x8h Рік тому +1

    Amzing interview.

  • @RickMeza
    @RickMeza Рік тому +3

    This interview is just fascinating! 🔥🔥

  • @ommanipadmehung3014
    @ommanipadmehung3014 Рік тому +4

    Pure brilliance this guy. Loved his enneagram reference also

  • @jawakar8266
    @jawakar8266 Рік тому +1

    Brilliant Story Telling by Brian!

  • @dushimejackson7783
    @dushimejackson7783 Рік тому +1

    One thing I loved about this interview is that it's clear

  • @thenewyorkean
    @thenewyorkean Рік тому

    GREAT interview, bravo to both of them. Though on the HOT question of the consequences of airbnb to the rent market (35:55), Chesky did acknowledged the problem, he didn't provide an answer..

  • @chriswaldorf1560
    @chriswaldorf1560 Рік тому +41

    Wow! Fantastic talk and great advice from the heart! This is the best Stanford GSB interview I've seen, which says a lot.
    Also,I liked the interviewer's excellent questions and how the interviewer let Mr. Chesky do the talking. Often the ego of interviewers really gets in the way and the interviewer does way too much talking. Here this wasn't the case.

  • @ginaochieng2409
    @ginaochieng2409 Рік тому +2

    This was a random pick that turned out to be surprisingly impressive. Brian is quite engaging.

  • @petervuong5221
    @petervuong5221 Рік тому +2

    Great interview. Many products are built without a thought of what problem it solves for. What value does it create for customers so they love it. The interviewer sounded like Joel Olsteen.

  • @wisdom7891
    @wisdom7891 6 місяців тому

    Loved this interview ❤

  • @msbeehiiv
    @msbeehiiv Рік тому +3

    Excellent interview. Interesting stats Brian gave on loneliness and how important it is for people to connect in person. Thank you.

  • @pskaranth
    @pskaranth Рік тому +1

    Superb interview...Lots of business insights and also insights into personal experiences which enlighten as well as inspire. Thank you for the beautiful interview

  • @manojroy4u
    @manojroy4u Рік тому +5

    Omg! it's so mind blowing how he revived airbnb.

  • @romananalytics2182
    @romananalytics2182 Рік тому +2

    I always have great ideas but struggle with Technology implementation, I want to do it myself but never able to implement. Stuck in this pronlem from long time, need to break out. Great talk

  • @vietcapital123
    @vietcapital123 Рік тому +2

    Great sharing! Thanks so much! ❤

  • @AndrewOnTestingCars
    @AndrewOnTestingCars Рік тому +1

    Absolutely fucking amazing! Inspires me so much!!! Thank you!

  • @parkjoe1
    @parkjoe1 Рік тому +1

    Breakthrough thinking and resilience

  • @KP-py5ih
    @KP-py5ih Рік тому +2

    The interviewer.. Amazing

  • @celestialcleaningservice
    @celestialcleaningservice Рік тому

    It is interesting because this video came up after I watched a video of something completely different but I decided to leave it on and it has turned out to be an amazing video that I needed to hear.

  • @josiahamaze
    @josiahamaze Рік тому +1

    Bravo 👏

  • @rabihaze9169
    @rabihaze9169 Рік тому +6

    I'd advise newbie traders to take this video seriously, trading digital assets is complex and this video did a good job of shedding some light. However, I know for a fact that nothing beats the one on one guidance from a pro analyst

    • @roypark8885
      @roypark8885 Рік тому +3

      I know how lucrative the market is, but I've never partook active in profit making myself. What strategy do you have going for you? Please let me know

    • @joshbruno3756
      @joshbruno3756 Рік тому +1

      During my research 3 years ago I was introduced to a licensed investment manager Shana Heckel. She has been trading for me and raking in profits in the market. She predicted we invest in some stocks and crypto with momentum, stocks that would triple their net worth in the nearest future. I did not regret making that investment. I've made a comfortable 350,000 Euros on EV stocks alone

    • @joegurru
      @joegurru Рік тому +1

      Shana Heckel is an absolute genius, she has so many testimonies and accolades to her name. I've invested in the financial markets through her and her team in the recent past, zero regrets so far, she has a full grasp of how the markets work and has been coming through with payouts promptly. Definitely recommend👍

    • @joegurru
      @joegurru Рік тому

      you can communicate with her on tel'gram

    • @joegurru
      @joegurru Рік тому +3

      @Shanatrades

  • @NeuraPod
    @NeuraPod Рік тому +1

    Excellent interview. Well done.

  • @qimmydaniellasabri6027
    @qimmydaniellasabri6027 3 місяці тому

    amazing interview!!

  • @hasantarek6521
    @hasantarek6521 Рік тому +2

    Always been a fan of brian and air BnB. Great talk. ❤️

  • @jordanjackson7171
    @jordanjackson7171 Рік тому

    This was great. Thank you.

  • @jmuniz2104
    @jmuniz2104 Рік тому

    Wow, thank youUA-cam algorithm. This is exactly what I needed.

  • @kunzsimon7102
    @kunzsimon7102 Рік тому

    One of the greatest talks

  • @zucchinipapi
    @zucchinipapi Рік тому

    Love you Brian Sir, you are so inspiring

  • @MC-tm2uy
    @MC-tm2uy Рік тому +3

    Has anyone noticed how with how Airbnb, your quoted price would usually 2x by the time you actually booking a place? And then you pay the cleaning fee but yet you still have to take out the trash, do the dishes, remove all bedsheets and pill covers, etc ....the list goes on.
    Airbnb used to be cheaper because it was heavily discounted to win market shares. But nowadays Airbnb would cost just as much as a hotel room and I would still have to do all of the above mentioned cleaning tasks.
    My group of friends used to get an Airbnb everytime we went skiing because it was cheaper, but now we favor hotels much more because the cost is the same and we don't have to do any cleaning when checking out, and most hotels have much better cancellation policies

  • @AbnormaLaugh
    @AbnormaLaugh Рік тому

    This is called story with perfect thought flow

  • @johnmansour7711
    @johnmansour7711 Рік тому +1

    This is a great interview

  • @YumengDong
    @YumengDong Місяць тому

    The questions from the host James Yan were great but they didn't interact, only one question by one question. Brian's responses were fabulous.

  • @bmejia220
    @bmejia220 Рік тому

    "When you're starting, it's mostly in your head". :) Keep going!

  • @CalmDown4628
    @CalmDown4628 Рік тому

    Great insights. Thank you.