Thank you for sharing your experiences. It's sad to me, that you had such a bad experience with the jacket alone. Although, I do look up to Jessica Jung as well, I honestly expected better from the brand she founded, especially given the extremely high prices. I've personally never been able to afford anything from B&E, but I'm glad I can learn from your experiences. And, I agree with your point that the brand is the brand and Jessica is Jessica. Also thank you for the translations. :) I hope you have better experiences with different brands. Stay safe and take care of yourself.
Idk about yall but if im paying $100 plus for a item especially from a brand that claims to be "luxury", I'd except the upmost level quality and customer services. Idk why you all are blaming the video creator saying "shes just complaining" and "if you buy something you shouldn't always expect the quality to be the best, be prepared for losses". If Jessicas brand is so reputable and her image famous as you all claim, why cant she produce consistent quality among her product line? The creator clearly isn't a hater if she has spent her money with the brand multiple times, its just now that shes voicing her concerns with a bad quality item she received. Just because Jessica is a celebrity doesn't mean her "luxury" brand isn't immune to criticism. Money doesn't grow on trees, when investing in a wardrobe piece over $100, you should expect the best level of quality. Yalll are losers.
I received 20% refund later but it’s not because I upload this video. I got to know this “policy” from another victim on Weibo (a social media platform in China). If I didn’t know or didn’t ask for, they would definitely not tell the way or refund. Hope more customers know this truth. If you received B&E product with poor quality, remember to ask for refund.
What's happened here is Jessica's high standards don't seem to meet the standards of her brand producers. She might need to look into that. It's not her fault though..stuff like this does happen
Thank you for your video. I encountered the same problem before. I brought a sale item on their ready- to - wear line and was extremely disappointed with the quality of the product. I emailed them and stated that I want my money back, but they refused. They claimed that the product has no visible damage and look just like the website’s photo. Paying nearly 200 to receive such an awful experience. I guess we are just one of their customers, our opinions are not that important or making any severe impact on their business
Not really. That just means they are not doing well because if they were making a good amount of money, they would give your money back without any problem.
My partner bought me a purse in OCTOBER and hasn’t gotten any email other than that the order has been confirmed. Blanc and Eclare does not respond to emails or answer phone!!! We don’t know what to do! Money lost!
It looks like the website hasn't even been updated since last year. I guess only B&E store in china that is going well. Other stores of hers seems to be struggling and even the restaurant was closed permanently. I feel sorry for what you experienced.
@@edobuggs What a shame! It was $80 that purse and for my birthday but we have received nothing. No purse. No notifications. Where did our money go? How is this legal?
I'm so sorry to hear that you had bad experience with the brand. Maybe there's a difference in both quality of item and customer service from when she first started and how it is now? My assumption only... I ordered two dresses from different seasons in the first year and never had any problems. The qualities of both dresses are excellent and still is today. But those were the only two times. The designs afterwards were somehow meh and not worth the prices. One red flag I saw was their website. If there's no effort in it, then I as a customer won't be interested at all. Jessica seems to follow the European trends and because I live in Europe, they are accessible for me. In a way, I can see and judge the quality better from other high ends and if it's worth the price.
I agree. Quality is always a must. $200 is a lot of money. That’s an entire month of groceries for a family! Yea. I totally think you have every right to express your frustrations and disappointments about B&E.
I am so disappointed with their quality and customer service, I highly look up to Jessica Jung and it is disappointing that her brand is not fully up to standards when their prices are so high! She and her boyfriend should do better and talk to the staff properly so problems like this will never happen again
I agree with you. An update is they accepted my request of 20% refund. I got to know the policy of 20% refund from another their Chinese customer who also received a defective ready-to-go.
Yes, I did. Partly because I want to see if they better the quality after they decides to go into China’s market. I don’t know whether people noticed that B&E expands a lot of stores in China’s mainland, as well as online store. I went to the one in Beijing and I bought 3 T-shirts. I would say it’s quite obvious they launched different design from what they have on their official website. The form of T-shirt has a little problem. Maybe I’ll film another video talking about it.
Actually, she doesn't need SM and SNSD to make a name for herself. People love her just the way she is.That's why she still has her own fandom (not a group fandom) after leaving SM and SNSD because people love her.
Tell everyone a joke, Xiuying also wants to be a brand in the industry, but she is unknown in the industry. She couldn't do it when she was young. Is it because she is famous or not?
Criticism isn't hate, unlike you who is an an avid SNSD hater and makes YT video shots off of delusional conspiracy theories, and pretend under other videos to be a fan
@@habshi0974 Then how about you? You spend your life hating Jessica and go to all her videos spreading all the bad rumors about her and Tyler, then pretend you don't hate her 🤣🤣
Poor JESSICA JUNG , not all thing Can be Perfectly Done . U Just have to ACCEPT IT . Sorry JESSICA JUNG . LOVEEE YOUU JESSICA JUNGGG !! LOVE YOU SO SO SO MUCH !!
Sometimes u just cant always be PERFECT as long u are human being , Mistake always around youu . Just Like Jessica Jung who owns the biggest Brand ALL AROUND THE WORLD !! Right ?
@@noveinnanelson1569I don’t think you understand how the luxury brands work. Customers expect to pay for a higher quality product to justify the high price tag. If the brand wants to produce low quality products, they should rebrand not as a luxury brand. This isn’t a criticism of Jessica as a person, but of the brand she attaches her name onto. Also her brand isn’t the biggest brand in the world, her brand is only doing well in China. The brand closed it’s locations everywhere else in the world.
So it did happen only one time?!!! You can’t just go on with this video just for one product?! U just can’t… u know better that just happened one time.. so how can u just go on with this video and sharing it with the public?! I believe every store or brand went thru this.. so it’s not a big deal?!!!
Did you even watch her complaint? It was not just one instance The payment which suddenly failed and didn't go through, the horrible customer service, the buttons falling off, the jacket filled with threads, hole in the jacket. She was clearly a customer, perhaps a loyal one at that too with the way she was showing off the purchases she had made. Even if she only bought one, and didn't like it she has every right to complain as a customer. Also she further gave examples of other peoples experiences with the product from that weibo comment section.
@@corambing I did watch it.. and yes things like this could happen.. I’m not against her but come on, it’s not like it did happen every single time when she ordered from them.. it’s just that one time… bcoz I ordered from them around coronavirus and I got mine as quick and as fine as it is… so it’s her bad luck I guess.. And I know it’s not okay… she has the right to be mad.. but if it was just this time I would consider it…
@@withlovej6183 as I said it was not just about the jacket. She complained about the lack of professionalism and customer service too. So no it was not just one time She must have simply had it with bad experience one after the other. I would be pissed too if I was in her shoe
@Poised ^_^ A series of threats? Are you kidding me? It's a hater like you who always come to all of Jessica's videos and spread hate. Of course you need something to cheer yourself up 🤣🤣Haters like you always say that Jessica got everything because of SNSD. If it's like that, then all the members including Taeyeon also got everything because of SNSD Hahaha 🤣🤣 You guys seem to forget that Jessica is one of the girls who made people know SNSD. Of course you didn't want to admit it. People love Jessica, not only for her voice but also for her unique attitude. From the outside people may think of her as cold, rude, lazy, etc. But from the inside she is very kind, warm, and cares about other people. She is the one who spends her nights practicing and singing Chinese songs. Train her pronunciation. She always taught her friends to sing and dance, cheered them, and even prepared snacks for her friends. She also like to prepare surprises, birthday cakes and always supports her friends. Her friends and the staffs said it. You certainly don't want to acknowledge her kindness. Jessica still has Korean fans and still be friends with Kpop idols but she's not very open. You know most SWMW fans don't know SNSD and that's understandable because SNSD isn't Blackpink 🤣🤣 You should know that Jessica got a lot of new fans and new friends who are celebrities. Fans and Non Fans even praised her performance on Hunan TV. She also won awards in China even though she is just a foreign artist. I don't know why there is someone like you. Someone who was always filled with hatred. Someone who devoted his/her entire life to hating someone. I hope your children will not follow in your footsteps.
Dude what the hell are you talking about? SNSD are still huge in China, why else would Jessica be contacted to be on that show if not? Also she was popular, yes but she wasn't THE reason that SNSD became SNSD so stop with that nonsense when Yoona and Taeyeon exist. Please, you sound insane. And customers are allowed to complain when expectations made from the brand fail. The items quality don't represent the amount of money that B&E asks for. Poor quality on the cloathing and customer service? Yes, let people complain. She wasn't attaking Jessica just because she was bored, she just stated that HER BRAND needs to do better. And by the way, if her brand is so important to her, if her dream of being a fashion designer was the reason that lead to her departure from the group then why the hell is her brand sinking right now? She abandoned her brand just like she was abandoning SNSD back then. It's crystal clear that she can't handle the idol life and her brand at the same time. So please stop defending an adult woman who can't make her mind up. She can't do everything, she bites more than she can chew but she and her fans can't see that. Stop playing the victim card if poor Jessica and those bitches from SNSD. Her books were a joke, poorly written, and there's not a single sight from the 3rd one so far because she's focused on reliving her idol day in China. I guess that she regrets choosing her brand over SNSD but refuses to admit it because the victim card is way more comfortable than accepting that she messed her career up for a cloathing brand that she ended up forgetting about.
She owns so much products from her line, she definitely isn’t a hater. Why would she spend thousands on a brand founded someone she didn’t like? You probably haven’t even purchased a product from her line. Brainwashed fans can’t take any criticisms of the brand, even if it’s constructive.
If you are willing to buy, you must be mentally prepared to suffer losses, otherwise you should not buy. Buying and selling is as simple as that. It's really stupid to shoot a video to complain about the brand!
If I spend over $200 for one piece of clothing (hers was probably around $300), I’d expect the best quality. That’s what’s guaranteed to the customer with the price tag. Quality is what justifies the high price tag. You clearly don’t understand how business works. I’m glad she made this video. It gives prospective customers like myself a warning of the potential low quality of a brand that’s supposedly “luxury”. She clearly loves the brand to purchase all of their other products. I’ll be staying away from clothing from the brand
@@pukes6273 What I hate most is when I decide to buy a product, I don't do my homework and then cry because I bought a bad product. If you don't know how to buy, please consider other people's opinions. No one wants to hear you complain.
![Lp. Сердце Вселенной #60 РОЖДЕНИЕ ЛОЛОЛОШКИ [Финал] • Майнкрафт](http://i.ytimg.com/vi/YoR0pAV9FVQ/mqdefault.jpg)
Thank you for sharing your experiences. It's sad to me, that you had such a bad experience with the jacket alone. Although, I do look up to Jessica Jung as well, I honestly expected better from the brand she founded, especially given the extremely high prices. I've personally never been able to afford anything from B&E, but I'm glad I can learn from your experiences. And, I agree with your point that the brand is the brand and Jessica is Jessica. Also thank you for the translations. :) I hope you have better experiences with different brands. Stay safe and take care of yourself.
Idk about yall but if im paying $100 plus for a item especially from a brand that claims to be "luxury", I'd except the upmost level quality and customer services. Idk why you all are blaming the video creator saying "shes just complaining" and "if you buy something you shouldn't always expect the quality to be the best, be prepared for losses". If Jessicas brand is so reputable and her image famous as you all claim, why cant she produce consistent quality among her product line? The creator clearly isn't a hater if she has spent her money with the brand multiple times, its just now that shes voicing her concerns with a bad quality item she received. Just because Jessica is a celebrity doesn't mean her "luxury" brand isn't immune to criticism. Money doesn't grow on trees, when investing in a wardrobe piece over $100, you should expect the best level of quality. Yalll are losers.
I received 20% refund later but it’s not because I upload this video. I got to know this “policy” from another victim on Weibo (a social media platform in China). If I didn’t know or didn’t ask for, they would definitely not tell the way or refund. Hope more customers know this truth. If you received B&E product with poor quality, remember to ask for refund.
What's happened here is Jessica's high standards don't seem to meet the standards of her brand producers. She might need to look into that. It's not her fault though..stuff like this does happen
Thanks for sharing coz I am considering to buy clothes there but it seems the quality doesn’t justify the expensive price
Yeah…it’s always safe to think twice before you make a decision. I guess I would not buy the products at B&E unless they take my appeal seriously.
Thank you for your video. I encountered the same problem before. I brought a sale item on their ready- to - wear line and was extremely disappointed with the quality of the product. I emailed them and stated that I want my money back, but they refused. They claimed that the product has no visible damage and look just like the website’s photo. Paying nearly 200 to receive such an awful experience. I guess we are just one of their customers, our opinions are not that important or making any severe impact on their business
Not really. That just means they are not doing well because if they were making a good amount of money, they would give your money back without any problem.
I emailed them 2 months ago and never received a response regarding the status of my order!
My partner bought me a purse in OCTOBER and hasn’t gotten any email other than that the order has been confirmed. Blanc and Eclare does not respond to emails or answer phone!!! We don’t know what to do! Money lost!
It looks like the website hasn't even been updated since last year. I guess only B&E store in china that is going well. Other stores of hers seems to be struggling and even the restaurant was closed permanently. I feel sorry for what you experienced.
@@edobuggs What a shame! It was $80 that purse and for my birthday but we have received nothing. No purse. No notifications. Where did our money go? How is this legal?
@@edobuggsHer stores in China didn’t go well, as I know, two branches in Beijing were all shut down in less than a year.
Make a phone call may be the fastest way to check how’s your order going. I remember there’s a phone number on its website.
I'm so sorry to hear that you had bad experience with the brand. Maybe there's a difference in both quality of item and customer service from when she first started and how it is now? My assumption only...
I ordered two dresses from different seasons in the first year and never had any problems. The qualities of both dresses are excellent and still is today.
But those were the only two times. The designs afterwards were somehow meh and not worth the prices. One red flag I saw was their website. If there's no effort in it, then I as a customer won't be interested at all. Jessica seems to follow the European trends and because I live in Europe, they are accessible for me. In a way, I can see and judge the quality better from other high ends and if it's worth the price.
I agree. Quality is always a must. $200 is a lot of money. That’s an entire month of groceries for a family! Yea. I totally think you have every right to express your frustrations and disappointments about B&E.
Looks similar like those you can see in Shein LMAO
I am so disappointed with their quality and customer service, I highly look up to Jessica Jung and it is disappointing that her brand is not fully up to standards when their prices are so high! She and her boyfriend should do better and talk to the staff properly so problems like this will never happen again
I agree with you. An update is they accepted my request of 20% refund. I got to know the policy of 20% refund from another their Chinese customer who also received a defective ready-to-go.
I am sorry you had such a bad experience (and for such a high price!) Did you ever bought anything else after that?
Yes, I did. Partly because I want to see if they better the quality after they decides to go into China’s market. I don’t know whether people noticed that B&E expands a lot of stores in China’s mainland, as well as online store. I went to the one in Beijing and I bought 3 T-shirts. I would say it’s quite obvious they launched different design from what they have on their official website. The form of T-shirt has a little problem. Maybe I’ll film another video talking about it.
@@SuzanneAi Please do! Now I am curious! :D
我买过很多次他们的产品了 也是他们的老客户了 别说 整体来说我还挺喜欢这个品牌的 打分的话我打8.8/10分 设计很用心且用料其实还不错 t恤的面料跟普通的真的不一样 挺舒服的 而且剪裁什么的也挺好 就看得出jessica确实是很有诚意在做品牌 但一些衣服的纽扣确实容易掉 得自己加固 而且冬天的一些羊毛衣服也比较容易起球 这个确实是个问题 不过这个问题我觉得可以接受 毕竟很多与它差不多价格品牌的衣服都这样 而且羊毛嘛 它那个材料就决定了它就是有这个毛病 所以起球也很正常 至于客服嘛 其实我感觉还可以 可能谈不上特别好但也基本上有问必答了 态度也还不错 但是有一点 他们好像对于发货时间这个问题客服可能不知道怎么回啊什么的 就之前是不回复的 我还为此发了顿脾气 至于官网嘛 没发现有什么重大问题 目前也就前段时间的尺码表打不开 不过最近好了。
tbh her fasion line succeded only because her popularity as a GG member.Her fasion line is overpriced and very basic.
Actually, she doesn't need SM and SNSD to make a name for herself. People love her just the way she is.That's why she still has her own fandom (not a group fandom) after leaving SM and SNSD because people love her.
Tell everyone a joke, Xiuying also wants to be a brand in the industry, but she is unknown in the industry. She couldn't do it when she was young. Is it because she is famous or not?
@@sam45545 Who is Xiuying?
May i ask? did taeyeon gain her popularity because she is a member of SNSD or because people love her for who she is?
@@mc4567 Girls' Generation SOOYOUNG you know?
Thanks for sharing
You’re welcome ☺️
The comments are disgusting. So much hate
Criticism isn't hate, unlike you who is an an avid SNSD hater and makes YT video shots off of delusional conspiracy theories, and pretend under other videos to be a fan
@@habshi0974 Then how about you? You spend your life hating Jessica and go to all her videos spreading all the bad rumors about her and Tyler, then pretend you don't hate her 🤣🤣
learn the difference between constructive criticism and hate comments
Poor JESSICA JUNG , not all thing Can be Perfectly Done . U Just have to ACCEPT IT . Sorry JESSICA JUNG . LOVEEE YOUU JESSICA JUNGGG !! LOVE YOU SO SO SO MUCH !!
No girl. Her brand is expensive asf so of course perfection is to be expected.
Sometimes u just cant always be PERFECT as long u are human being , Mistake always around youu . Just Like Jessica Jung who owns the biggest Brand ALL AROUND THE WORLD !! Right ?
@@noveinnanelson1569I don’t think you understand how the luxury brands work. Customers expect to pay for a higher quality product to justify the high price tag. If the brand wants to produce low quality products, they should rebrand not as a luxury brand. This isn’t a criticism of Jessica as a person, but of the brand she attaches her name onto. Also her brand isn’t the biggest brand in the world, her brand is only doing well in China. The brand closed it’s locations everywhere else in the world.
This is not how u responds as a fan :|
So it did happen only one time?!!!
You can’t just go on with this video just for one product?! U just can’t… u know better that just happened one time.. so how can u just go on with this video and sharing it with the public?! I believe every store or brand went thru this.. so it’s not a big deal?!!!
Did you even watch her complaint? It was not just one instance
The payment which suddenly failed and didn't go through, the horrible customer service, the buttons falling off, the jacket filled with threads, hole in the jacket.
She was clearly a customer, perhaps a loyal one at that too with the way she was showing off the purchases she had made.
Even if she only bought one, and didn't like it she has every right to complain as a customer.
Also she further gave examples of other peoples experiences with the product from that weibo comment section.
@@corambing I did watch it.. and yes things like this could happen.. I’m not against her but come on, it’s not like it did happen every single time when she ordered from them.. it’s just that one time… bcoz I ordered from them around coronavirus and I got mine as quick and as fine as it is… so it’s her bad luck I guess..
And I know it’s not okay… she has the right to be mad.. but if it was just this time I would consider it…
@@withlovej6183 as I said it was not just about the jacket. She complained about the lack of professionalism and customer service too. So no it was not just one time
She must have simply had it with bad experience one after the other. I would be pissed too if I was in her shoe
@Poised ^_^ A series of threats? Are you kidding me? It's a hater like you who always come to all of Jessica's videos and spread hate. Of course you need something to cheer yourself up 🤣🤣Haters like you always say that Jessica got everything because of SNSD. If it's like that, then all the members including Taeyeon also got everything because of SNSD Hahaha 🤣🤣 You guys seem to forget that Jessica is one of the girls who made people know SNSD. Of course you didn't want to admit it. People love Jessica, not only for her voice but also for her unique attitude. From the outside people may think of her as cold, rude, lazy, etc. But from the inside she is very kind, warm, and cares about other people. She is the one who spends her nights practicing and singing Chinese songs. Train her pronunciation. She always taught her friends to sing and dance, cheered them, and even prepared snacks for her friends. She also like to prepare surprises, birthday cakes and always supports her friends. Her friends and the staffs said it. You certainly don't want to acknowledge her kindness. Jessica still has Korean fans and still be friends with Kpop idols but she's not very open. You know most SWMW fans don't know SNSD and that's understandable because SNSD isn't Blackpink 🤣🤣 You should know that Jessica got a lot of new fans and new friends who are celebrities. Fans and Non Fans even praised her performance on Hunan TV. She also won awards in China even though she is just a foreign artist. I don't know why there is someone like you. Someone who was always filled with hatred. Someone who devoted his/her entire life to hating someone. I hope your children will not follow in your footsteps.
Dude what the hell are you talking about? SNSD are still huge in China, why else would Jessica be contacted to be on that show if not? Also she was popular, yes but she wasn't THE reason that SNSD became SNSD so stop with that nonsense when Yoona and Taeyeon exist. Please, you sound insane.
And customers are allowed to complain when expectations made from the brand fail. The items quality don't represent the amount of money that B&E asks for. Poor quality on the cloathing and customer service? Yes, let people complain. She wasn't attaking Jessica just because she was bored, she just stated that HER BRAND needs to do better.
And by the way, if her brand is so important to her, if her dream of being a fashion designer was the reason that lead to her departure from the group then why the hell is her brand sinking right now? She abandoned her brand just like she was abandoning SNSD back then. It's crystal clear that she can't handle the idol life and her brand at the same time. So please stop defending an adult woman who can't make her mind up. She can't do everything, she bites more than she can chew but she and her fans can't see that. Stop playing the victim card if poor Jessica and those bitches from SNSD. Her books were a joke, poorly written, and there's not a single sight from the 3rd one so far because she's focused on reliving her idol day in China. I guess that she regrets choosing her brand over SNSD but refuses to admit it because the victim card is way more comfortable than accepting that she messed her career up for a cloathing brand that she ended up forgetting about.
She owns so much products from her line, she definitely isn’t a hater. Why would she spend thousands on a brand founded someone she didn’t like? You probably haven’t even purchased a product from her line. Brainwashed fans can’t take any criticisms of the brand, even if it’s constructive.
If you are willing to buy, you must be mentally prepared to suffer losses, otherwise you should not buy. Buying and selling is as simple as that. It's really stupid to shoot a video to complain about the brand!
Why would you need to be ready to suffer losses when you buy? Your logic makes no sense.
If I spend over $200 for one piece of clothing (hers was probably around $300), I’d expect the best quality. That’s what’s guaranteed to the customer with the price tag. Quality is what justifies the high price tag. You clearly don’t understand how business works. I’m glad she made this video. It gives prospective customers like myself a warning of the potential low quality of a brand that’s supposedly “luxury”. She clearly loves the brand to purchase all of their other products. I’ll be staying away from clothing from the brand
@@pukes6273 What I hate most is when I decide to buy a product, I don't do my homework and then cry because I bought a bad product. If you don't know how to buy, please consider other people's opinions. No one wants to hear you complain.