I wish this video could reach more ppl. It is disgusting that the company would treat customer this way and sell garbage products with no quality control. Thank you for saving me 800$
I have nothing good to say about ML Toys at all. I spent well over a few hundred dollars on the Stage IV boxes & motors. Dropped them in a 24v jeep that I built for my son & within a week stripped out on the right side. They tried saying it was from going from reverse to drive when i set it up with no reverse. They wouldn't give me a new gear & only offered a 10% discount towards purchasing a new 1. I went to a stock plastic 7r 1st gear with banebot motors have had no problems since. In conclusion this company doesn't stand behind their products & their customer support sucks...f you like to throw away money this company will gladly take it!
Lol just stopped me from ordering and will go to build my own now. Appreciate it. Great example why you as a seller always need to treat your customers good these days
I was about to order parts from them until I saw this. I'm ok with defective stuff every now and then but reading the comments you are not the only one they've been rude to. Seems to be habitual when they have an issue.
Thank you so much for posting this. I like to tinker and was about to drop $500+ on MLToys for "headache free" upgrades. It irks me how much they keep promoting SLA batteries over LiFePO4. If your motors can't handle lithium, there's something wrong with your motors.
I used their gear and motor since I already paid for them. As for the ATV we just junked it. It kept breaking gears. All we were doing was playing wack a mole. As soon as you fix one thing, something else breaks. We ended up buying a Rossi ATV for $600. Runs 4x as fast as this and doesn't have the problems this did. (The Rossi has it's own short comings but they are minor compared to this mess.)
I also switched gears and went with an electric ATV from littletoysbigcountry. We are much happier with this than trying to make these power wheels more than they are intended
Oh wow man, thabks for posting this. I was going to buy some 18 volt motor with gear boxes from M.L.Toys from eBay for my sons Corvete C7 and Mustang but now I'm not so sure I want to buy them now as I don't want to have those issues, for me the price is $129.99 for Each set. I believe is the R7 gear boxes.
Thank you for this video, I was just getting ready to spend a bunch of money with ML Toys on the same products but now I definitely will NOT be buying their products. Any suggestions of whom to work with would be appreciated.
Jesus, started adding their stuff to my cart... Then saw they had drop in kits...I was like hell yea....I'll pay that BS premium not to mess with it and be done ...was watching their linked UA-cam videos which then put me on this video...HA...I was still willing to give it a shot after watching the whole thing seeing as it was 4years ago .....then I read all these comments ...fuuuuuuck that....I'll just buy stock plastic replacements for a couple dollars and then buy him a Rosso when I feel he is ready. Thanks buddy, sorry u went thru this. But thanks for the recommendation on electric quad that's built right.
Customer service is the biggest indicator that reflects how reliable the company products are, and how interested the company in improving their products, apparently this company don't care much about their customers, and they failed to provide technical details and information about products they sell. they should test every part they sell and give instructions from A to Z on how to assemble these things, and not let the customer struggling trying to assemble defective parts and do all the guessing work. Another thing, good companies analyze every customer's complaint and try to address the issue to uncover any defects or improve their customer satisfaction. This is why made in JAPAN is always far superior than any other product made anywhere else on this earth. Don't waste your time and money on those who don't value you as a customer and treat you like an annoyance.
i bought 2 complete 24v gearbox's and ran it through a 36v scooter controller with 2 relays for forward and reverse with a variable accelerator and a hoverboard 36v battery and charger..its been a year and still going(12v to 18v is the same difference as24v to 36v)...thanks for your info the more we know..
I also had a bad experience with M L Toys after spending hundreds of dollars on upgrades. Multiple sets of performance motors all burnt out after a few uses. Went back to stock motors.
I was about to buy from ML toys, glad i didnt now. I am in the UK, cant imagine the hassle with postage etc if something went wrong. Thanks for the heads up...Very frustrating for what should actually be fun time for parents and kids. Rip of merchants everywhere unfortunately !!!
Me too, so I was thinking they M st be only ones the do this for PW parts, I had no idea what it would cost, but was figuring if only ones then real expensive! But seems there had to be an option.
I'm about to order a whole big kit from them. But now I'm a bit concerned. I understand that sometimes customers can make goofy mistakes, and this can get frustrating and expensive for the companies involved. But it seems to me that the gentleman was pretty direct and clear in what the issue was, even providing a video to help explain. Perhaps he might have been "rude" in his initial communications; but one might understand his frustration after spending premium prices (and they are premium, since he listed the base prices from other sources). But we're willing to spend the premium price if the company is doing the legwork for us and providing a method to drop in and go. Otherwise, it's worth considering going elsewhere. I hope the company has learned from this; if so, Iook forward to being a loyal customer. Regardless, I'm grateful for this video, and hope more customers from all kinds of companies will also do the same.
Exactly my point. I'm willing to pay the premium price for a drop in that works first time. Not be given the run around for weeks with me ending up diagnosing their error.
I had purchased the stage IV 775 motor/metal gearbox assembly from ML-toys hoping it would hold up with a 24V conversion. After about 2 weeks of moderate use, the motors (not the gears) had finally burned out. Im looking at go-karts now.
I had similar customer support after buying motors and brake reduction things where they caught on fire when activated. They blamed me and were rude about it too. Never again
I recommend not wasting money trying to upgrade these toys. As soon as you get the metal first gear, then you'll have problems with the 2nd gear and if you get that resolved then the case just "melts" from the heat generated. We ended up buying a Rossi for $600. They are a bit higher price now and they are not perfect, but it's way better money spent IMHO.
Damn just ordered the Best stage IV’s myself- hope I have better experience. So far UA-cam videos are not making me confident. Just watched another video where the metal first gear strips everything
Jesus Christ. Why not just have you return the problem gear box and re-ship you a working one from the get go. I mean, they just wasted time and eventually shipped you a component of the part. It wouldn’t been much easier just to sent the entire part to you. Once they receive the broken part they can troubleshoot it and re-sell it if they get it working. I’ve heard from several people that their parts are iffy sometimes and their attitude sucks.
they aren't trouble shooting anything. They sent me batteries and said i messed them up. Battery charger doesn't even work. They want me to upgrade to the stage IV I said you cant even get me batteries. Then they want me to reach out to mighty max and they said we dont do warranty work. I told them they said well you hast have messed up the batteries sorry. F them!
But his customer service experience with ML Toys is important because I'm thinking about buying from them. Now that I know about their customer service I can consider other options. Customer service is very important.
I'm sorry but I don't understand. When you say "what I did" what are you referring to? After I got it all working w/in a few weeks the batteries were burned up from the excessive draw from the motors. So I bought new bigger batteries. That made it run longer but that generated a lot more heat and that lead to the housing "melting" (no longer strong enough to support the axles for the gears and they no longer meshed properly and then 2nd gear broke.) What I ended up doing is scraping the whole thing and bought a new ATV that had a lot more power from the start. (Rossi brand.)
If u wanna upgrade cheap buy new stock 550 motors with heat sinks .rebuild your gear box with race grease. Then run 18 volts and no more then 12 Amps. That's my sons Corvette setup so far so good also got my daughters pink jeep on 18 volts 12 Amps and everything else stock with no problems.
i bought a new motor for mine. all the replacements have 10 teeth and the original was 8. i cant for the life of me find another 8t gear or get the original pressed gear off. i have a feeling im going to have to just replace the whole gear box
Yes, ML Toys my child is riding the toy and loving it, no thanks to you. It was my work and my investigation that found and ultimately solved the problem. But further to the point, you never listened to me the first time I contacted you. You brushed me off claiming "it's normal." I have a background in mechanics, especially motors and power transmission and I know for sure it was not normal. Since you brushed me off, I made the videos FOR YOU, and no one else's consumption. I put them on youtube because it was the best way I know to quickly transmit video information. I thought once you saw the videos you would apologize and get me the correct parts and I'd pull the videos since there was no need for them. But instead you doubled down on your pathetic "customer service." Meaning you sent me more of the problem gear boxes, filled with the crappy factory grease which I had to clean and then again when they didn't solve the problem you admit you knew of the problem weeks before and yet you still sent me the bad gear box and you never apologized? And then when you finally did send the corrected box, again it was full of the crappy grease that I again had to clean. All the time you are crying over "rude" emails/videos. If you can't take valid (and ultimately proven true) criticism, then I suggest you get into another line of work because when you screw people over, you are going to get called on the carpet for it.
Glad to hear your child has been getting to use the car happily. Despite all of our differences that has been the end goal. As a result of our experience with you we had revamped our customer service and tech support policies. Today if a customer were to have an issue like this they would be given the option of being sent replacement parts to rebuild themselves (fastest way to get it fixed if the customer is sure they know what's wrong and how to repair) or to send the kit back for rebuild/replacement (best way we can insure a proper repair is done). I understand that your experience was not that great and you'll not likely purchase from us again. But we are all human and as MLToys grows we are always trying to work towards making the modifying experience easier and more fun.
Order placed on 29th, received new gear boxes on the 9th (paid for 2 day shipping). Not only that, I installed them and 20 minutes later there is ANOTHER popping coming from rear. So tomorrow I will be taking this thing apart AGAIN. SMH....
ML Toys that's a lie. I emailed about a problem I had with one of my gearboxes and your response was the drive shaft was probably bent or something. Well it's funny the car was driven for two years prior and the gearbox held up fine. I purchased a racing gearbox setup with motors over 6 months ago and it still doesn't run.
I definitely would not have "cleaned the grease out"... its not the space shuttle... just drop in your gears.. add plenty of the good grease and go with it. Its not high pressure like a vehicle wheel bearing. It would have been fine. But yeah, incompatible gear boxes is just unacceptable.
I Am having a problem with these people at MLToys not even responding to my e-mails. I did not see your video before I ordered and now I really pissed. I ordered the 18 volt battery combo and a LED gas gauge and few lights and light module and they have been sitting on my money for 10 days. They responded twice to tell me they don't guarantee shipping or processing time. This is bullshit since they charge you for shipping and it's a lot. I was arguing that you can order a part and have overnight shipping and they can just sit on the order forever and then ship it out. So why pay the different amount for overnight. The fact you can't call them is bullshit. The fact they state on their invoice to not e-mail them because it slows them down is bullshit. Now that I have reached out to them it makes me feel like they have just thrown my order on a stack over there and have not even moved on it. I even wonder if they have the items I ordered in stock or they order them with your money and and then ship them out. 1 to 3 days turn around and processing time is acceptable weeks isn't!!!!! my kids X-maw is '"F" up because of these guys. I ordered with plenty of time.
I’ve seen a lot of bad comments about ML toys. They are overpriced and apparently their customer service is worthless. I’d never buy anything from there. Why pay extra when its so easy to do yourself and you’ll know its right rather than have someone who could give a flying fk slam it together to meet their quota?
Typical customer service these days. Companies and corporate have gotten away with false advertisement and low quality control for so long now they think it's normal? Companies are fast to take your cash and slow to respond to problems. If they'd ever quit pushing products faster with less quality so they can stuff their companies pockets they'd be out of business. I can't even get fries with some type of upsell. they could have made an awesome power wheels to the public for $500 it would have took 36 volts and our kids would have had an option for speed control as they grew. But then they couldn't drain our bank accounts.
Very unusual huh. I just received two new ones from you today with the same problem. motors are indexed to close to the gear and wont turn. thanks to this guy I hopefully wont be spending 2 weeks having you blow smoke up my ass. lets see how you treat me.
@@libertyfirst8849 Not complicated, they should send properly made parts for the premium they charge. I would think finding an off-size of a specialty part might be harder and more expensive than just requesting a replacement for a defect.
libertyfirst why in the world would he go and buy the correct part after paying a speciality company to provide a drop in solution. That is what ML Toys is supposed to be doing. Charging more for convenience..
You can find some on ebay but they dont' have a bearing. Like I said, I don't recommend it. You end up just breaking something else. It's a game of diminishing returns and exponential costs.
Well honestly I was about to give them a try but its the MLToys Comments that drive me elsewhere. It seems like the really do not care about the customers. You may have been disgruntled. However, you had a right to be.
@@chuckturner997 this video is 4 years old. It seems they haven't changed their business behavior?... Bummer. The gear box my kid's dune racer just busted
Man... I just dropped a few hundred for a stage 4 kit and it's been over a week. Have heard nothing and status still says processing, cannot cancel. They also do not want you to contact them for any reason because, it will only slow things down. I should've read all the comments here. Just acquired another Power Wheels and don't want to dump more money to them. I think it'll be winter by the time I get the kit at this rate. Looks like I could get 775 motors off Amazon, just need the spacer, bolt, and bracket mount for my other power wheels. Where can I get these parts besides ML sucky Toys? Thanks in advance!
So guys, my suggest to you is you need to make a new gear using the material POLYACETAL...in my oppinion is the better then others materials to this application. Never more will brokes. Can broke in other place, but the gear not...Look I ´m in Brazil, I had brought the toy to my childrens on 2015 and the gear had broke on the first lap. Terrible...after this, my friend (Mechanical Technician) fixed for me using Polyacetal
there prices are too high and not a great selection ive got a rastar ferrari and new a new gearbox because my plastic gear stripped and new metal gears are $600 looking for 24v very high top speed so... there is one one on amazon but looking
i was just about to order but i am not an email person,no address no phone number so my Attorney said that small court claim will not only make them pay you, but now double of what you paid them plus Atorney court cost and fees and fine. wow
great info was just about to order gear boxes. but I will pass now. I thought it was funny you can't call them. I don't like company's you can't call. that's bad customer service.
Dry weather makes the engine go bad cuz water. so brings up the engine when I found out you do the right thing but couldn't metal ones in what the old engine gets slower
The asin is in the long description. Here is the url: www.amazon.com/Traxxas-Titan-Motor-10-Turn-Volts/dp/B001SETT0Y/ref=sr_1_1?dib=eyJ2IjoiMSJ9.jKz22Y1JIXfmDUSmuJb2fw.5QjjEP71MU9u3icXV-yoKtdW16x9pxadV_F2NDGd5eE&dib_tag=se&keywords=B001SETT0Y&qid=1724180675&sr=8-1
7 years later and still going and going… Thank you was about to buy the same kit I had just watched there whole video on motors listening to that annoying voice and I was fed up seeing his ugly feet popping in from time to time thought it was his hand damn hand feet🤚🏻 that was disrespectful . I think he was just holding his nose and talking. 🤔
was about to get stuff.. probably gonna find another store.... its like they hate their customers when customers ask about a kids toy.... umm... if you know your shit you wouldnt just send stuff and take money... anyone can do that. hope they have more patience with their own children. i was looking on ebay... i saw some drill dc motors 14t... im just gonna use v controller on one machine and the WELLYE 24v on the other machine....my daughter wont fit the old tT... next car hmmm...... is anyone making WHEELS?
Do not order from this company. I did even after watching this video just for a gearbox replacement. The tooth count on the motor didn't match and their customer service is completely rude. Snooty is the best way to describe it. 1 year later and they are still the same. When gear ratios are different the wheels go at different speeds and causes more stress on the system. DO NOT USE THEM!
I am so glad I came across your video. I was about to order from them. Do you have any suggestions on other companies to buy from? Thank you for warning us. They need to know how much customer service matters.
There are people on ebay selling the metal gears. I have part numbers for the other items on Amazon in the long description for the video. But I do want to warn you, even after you fix all of these issues the gear boxes will ultimately fail. Once you get the 1st gear and motor solved then it'll be the 2nd gear that strips teeth. Eventually you will find no matter what you do, they will fail everytime because the gear box is just plastic and it will deflect and deform under strain and cause the gears to lose proper engagement and then be on the tips of the teeth, not the roots. As soon as that happens they strip. Also the gears will grind INTO the gearbox at the axles. Because the gears are helical cut, they put longitudinal loading (perpendicular to the gear) on the case and it just gets eaten up. I ended up buying www.rossomotors.com/ for $500 and got a complete ready to go electric ATV that will go up to 20mph.
@@stickman-1 Awesome! Thank you so much. I was trying to decide if I wanted to put any more money into our Dune Racers. I've already upgraded all the wheels to lawn tractor wheels. That would probably make the gear issue worse too, with all that extra traction from the real rubber tires. I considered the Razor Dirt Quad, but I'll have to check out the one you linked.
i ordered the upgraded motors along with the 24v battery upgrade from them recently but using the stock gears and during there break in process i noticed one of the motors was not spinning as fast as the other and would actually stop while the other would spin faster. they said that is normal. i am only getting about 10 min of runtime on high speed, they keep saying make sure you follow the break in process, it never came with the instruction i had to follow the UA-cam videos which i did but still only seeing 10 min. IDK i spent a lot of money and time and only getting 10 mins on a fully charge battery doesn't sound right. and i cant find a phone number to call them only email which there reply back is maybe two sentences, like I am annoying them by asking questions.
Wow. Five years later and they still have the same problems and they still treat people the same way? Clearly they have learned nothing from their customers.
I was very close to pulling the trigger on a stage 4 setup from ML toys when I saw this stuff. Ill just go Amazon instead. Only thing im not clear on is why is te replacement gearbox case needed? can I just clean out the OE one and reassemble with the new gear and motor?
The metal gear and motor uses a different position. If you look at your case you'll see notations for the different locations. The problem is you cant just move a hole. :-) So you have to get a different case if yours does not have the correct position. The entire thing is engineered pretty hokey in my opinion from the manuf. But it's mass produced for the LCD, so you get what you get.
@@eldesgraciado6690 it runs fine STOCK on 5s 50C LIPO....that's becuase it's not 24V...right around 19-20V operating...I'ts plenty fast for the kiddies they can do power slide , donuts...ect...I have different cars I got used..( but not used becuase stock is boring and stock battery dosnt work.lmao) The problem you'll have is ..the back wheels will wear out... I solved that...I used Gardening dividers ( 4-5mm thick hard plastic)...instead of bike tires....it;ll allow them to do power slide and donuts...it's what the kiddies like...plus it wont damage the gears because the wheels arnt griping rightaway....it's around 8-10 mph...but way more gusto...Just clamp piece of metal to the stock motors to act as HEATSINK. I have different cars.. corvette, mustang, porches, Lighting. They all have different size tires....that's why the gear mesh are WACK...but are $40 for a EACH gear...Only paid $35 -$40 for each car....FFS I tried it on 6S 25V....it's too much for the 550 motors. 5s lipo is a simple and easy upgrade..plus the batteries recharge quicker. They're RETARDED...I'll Wack old washing Gear box and mount dolly wheels..or use 300-500 watt used scooters motors before I pay that much..I'll just mount a live axil and brakes with a brushless system. or you can get 3650 -3665 BRUSHLESS R/C ( $20)-ea. The SHAFT SIZE are STILL the SAME as brushed 550...but they're way more powerful.... You can get 150 esc (4-6) for only $45..now. or 120A esc is 4s esc only $30.... it'll be way faster than the stock motors or you can get 4276 2250KV for $35 (775 burshless size) the gear pitch are 32 pitch....you just have to SLOT the gear box a little to allow the motor to PIVOT to use a different PINON to adjust the Gear mesh...LMAO It'll probably do 12-15 or more...But you're still jerking with the retarded noisy gear box. I dont want the 3 and 5 year old going that fast yet..lol You can always go ELECTRIC SKATE BOARD type set up...Belt or chain drive Yes...customer serves should have some experience tinkering with the different gear ratio...At least make suggestions of sloting one pf the motor mount holes...so it can PIVOT to make gear mesh adjustments.
Don't be bummed. There are alternatives out there. Even the metal gears are on ebay. Not as nice looking as the ML Toys one, but they are still metal gears. But the motors and grease and everything else has alternative sources. Don't let one bad company ruin it for your kids. :-)
Wow you did this the hard way. First off you probably blew first gear because of the automatic braking system. Mltoys has a $10 resistor which will alleviate that hard braking. Second I'm going to save everyone who reads this a lot of trouble...Traxxas Titan 775 motor, in my case Robinson racing 16t, 32p, 5mm pinion gear. $30 motor $11 pinion, ml toys $11 has a fantastic mount adapter for the bigger engine which lines it up perfectly.. . Also for a whopping $1 they sell four female gold-plated bullet connectors... Which allow easy removal of the motors you don't have to solder them every time.
Thank you for the reply. If MLToys had a $10 resistor that would have prevented this, then why didn't they throw it into the "kit" I bought for $400? Seriously that has nothing to do with the problems I experienced. The problem was caused by the wrong housings sent with a binding of the pinion gear.
@@stickman-1 Read your comment. You have the wrong size pinion. You must not be familiar with RC cars - its not a manufacturing defect (how could it be? everyone would have the same problem!) if a 17T pinion "binds" and you dont have different mount positions to mount the engine (you might) then you need a 16T pinion or 15T etc. Look at the molding on the case it actually shows you there are several different pinion sizes one case works with. Its a simple problem I believe you failed to comprehend. No offense. If youre not familiar with rc cars and pinions and adjustments you would have no idea. Not your fault. But maybe ask someone.
@@johnsteele8073What your comment shows me is you didn't watch the video. I addressed this in the video. (at about the 9 minute mark.) But let's just say you are right for now. What I bought was a complete kit! That's what I paid for. It was supposed to be drop in as provided by ML Toys. Pull the old, install the new and go. I got ALL of it from ML Toys. So IF I had the wrong pinion then ML Toys sent the wrong pinion gear. So even if you belief is factual, ML Toys are the ones that screwed up, not me! I quoted directly from their email: on 7/18/16 here is the email they sent me: "Last month Power Wheels had mislabeled the packages that our gearboxes came in and you may have gotten a 15-17 which would explain the tight fit." Now to the actual facts of the case: ML Toys admitted they sent "defective," aka, "mis-labeled" cases. All the cases I had and what they sent all have the pinion location marked on the case. It's not hard to see. It is not the pinion issue it's the case was wrong. Suggestion: Actually watch the video and read my description, before you make a comment on it.
I bought my son a real electric ATV and junked the powerwheels thing. I still have the ML stuff if you want it, I'll sell it all to you. But only do it if you like breaking things and repairing them over and over.
@stickman-1 my son is only 1 but I'm one of those dads that likes to build things better. I actually manufacture offroad truck parts for a living. I bought a ride on jeep for my son with the remote so that I can drive him around. My primary current concern is the suspension. It has cheap spring suspension but it's very rigid and doesn't give much travel. Especially with the plastic tires. I want to upgrade the suspension to more of an independent cross kart type. Also, I want to upgrade to a fully variable throttle, instead of the on/off type, and also, I think maybe adding a capacitor in the motor wiring might make the braking less harsh. And finally, I'm considering either brushless motors and planetary gears from drills or converting to golf cart motors with a transfer case for 4x4. What do you think and have you done any of this or have recommendations? I plan to build him a nice electric cross kart one day and eventually convert it to gas.
Not really. As soon as I got one thing working something else would give out. (Other gears, gear box, switches, etc) I ended up buying a Russo electric ATV and trashing the Powerwheel. I still have the motors, gears, housing ,etc and will see if you want it. The Russo is not perfect, but for the money I invested in the Powerwheel and it's upgrades I could have nearly bought the Russo initially and it'll do 22mph on the highest setting (3 settings.) It is not a perfect product and has some shortcomings but it's still working and nothing major. The only caveat is that the Russo is only 28" wide and so if your are on one of the higher speeds its' easy to flip over. So have your kid get really proficient driving before you up the speed.
@stickman-1.. I know this is many years later but I appreciate the video. If you still have the gear boxes and want to give them away I would like to try them.
@@barringtongoulbourne9524 I'd sell everything for $85 shipped. That's 2 motors (775 motors) pin gears, adapters, 1st gears, the gear boxes and everything else that I have. I paid about $300 for the pkg from ML Toys.) Everything is in one box, you will have to sort things out but I'll make sure it's packed properly.
I was sent the wrong order, their fault... and here I sit waiting for my motors and gears. BUT, they said they will push my order up to satisfy me. No, that isn't going to work, hold on to the order that was sent to me until I get the correct order that I placed with them.
If you take the stickers off the motors they are the same as trax motors. The only reason you need the metal gear is because the excess heat coming off the motor melts the plastic on the original stock gear. The screw holes for the 775 motors can be bored out a little with a larger drill bit to give the gears some slack. I'm not sure whether or not you need a bearing in the metal gear. Friction maybe, plastic riding against metal. Grease is a wonderful thing. I went to upgraded 550's at eighteen volts. Tried of making repairs on 775 motors and gearboxes at 24 volts. Unfortunately repairs are what you inherit when you modify the riding toys from their stock origin. KidscarsAndParts is a very good company but doesn't have as many of the products that mltoys has. Sorry about your problems. Hang in there Dad. They grow up fast.
It's supposed to be a drop in part. That's why I paid the premium money to save time and the headaches. Instead I got a bunch of BS and run around for months. They didn't fix anything till I sent them video, after video, after video here on youtube. If not for these videos, I don't think they ever would have "fixed" anything. And they didn't really fix it. What they did was finally acknowledge my complaints were valid and finally got me the right housing.
@@stickman-1 I ended up doing my own motor upgrade. I used motors for electric drill that is rated for 12v to 24v. Ball bearing motor too. So far no issues! At 12v motors spin 15700rpm at 24v spin 41000rpm!
Nope. Not gonna buy from em. I've got a RC car shop local If only I could finger the value of the brake resistor. My local E scrap guy would hook all of us up
Take it however you want. But my video is not to "complain." My intention is to inform others. I could sit on my ass and not do anything but I took the time to film the video, edit it, and post it here to help others. What you do it with it or how you feel about it is up to you.
I'm sorry you feel it was unhelpful. I'lll try to explain. The reasons I made the video are: To inform other about the poor service of ML Toys. To show others who have a similar problem what the ultimate solution is. To give people an alternative to ML Toys. The first one you got. The 2nd one you probably didn't get because you did not experience the problem and the third I don't think you got because you might not have watched it all? I"ll recap the solution: The solution is to identify which case you have. If you have the wrong case, the only solution is to get the right case. You might try drilling out the bad case and moving the motor so it has more tolerance against the gear, but because the distance is so short you probably won't have success at that. Hope this helps. :-)
dude I'm sorry but u are dead wrong on this. I'm not trying to be mean but u really need research stuff before u make harmful accusations. Just like any car a differential will cause a wheel to spin freely if it loses traction. your problem wasnt drive train but traction. the heat was a direct result of the motor change and the grease mixing is silly. besides test fit the gears and case and make sire everything is aligned and free and make adjustments as needed. if u cant do simple fabrication and mods then u shouldnt be working on it and leave it to thise who can or buy something new. not trying to be mean but i feel as if a mechanically inclined person wouldn't have had those same issues
you need to LISTEN to what the whole video is about... He shouldnt need to know simple fabrication, ML toys are advertising DROP IN solutions that do not require it... LISTEN.
Note: These vehicles don't have differentials. They are direct drive, one on either side. And as I said, I bought the whole "kit" all the parts from them, ready to go. I have a pretty substantial shop and do a lot of fabrication, but on real cars and real equipment. This was for toys for my kids. The whole point was that I was paying them to save me time.
This customer had a very very unusual problem with his setup. It took us 6 weeks to help him determine what the issue was, despite being spoken to rudely from the first email all the way through until the issue was resolved. So far as we know the child is now riding the vehicle happily and we covered all expenses of sending him multiple shipments to get everything running. Oh, the bearings are ABEC 9 rated and have never failed on any vehicle :)
ML Toys looked like he was telling you what the problem was right off the bat.. And sent a gear case full of old grease that you obviously just stripped off some other power wheel lying around.. Tisk tisk!
@ML Toys You do know as a company selling products that customer service is an integral part of that? You should take joy in solving customer issues. One shouldn't call a customer out regardless of how rude you think they are, you are there to serve them, and by god, if it takes you 6 weeks to ascertain the issue and resolve it you're doing something terribly wrong. I say this not to drag you over the coals but to inform you that as a potential future customer, looking though youtube to see what to buy, your comment above does nothing to comfort me or win me over. This is how you should respond to the video above: It is very regrettable to ML Toys that you had this experience but we thank you for bringing this potential problem to our attention so that we can avoid any potential problems with future customers. Though the issue you faced is incredibly rare future resolutions will be handled in the quickest manner possible. If there is anything at all we can do to further assist you please let us know. Thank you for your business and have a wonderful day.
They have failed to be PUT ON a vehicle though *:)* How can you say your products "have never failed on a vehicle"? Of course you haven't had any fail, you can't even put them ONTO a vehicle. That's like me bragging I've never crashed a plane, even though I've never flown one. *:)*
"Being spoken to rudely"... You are a company. You need to understand that when people spend their hard earned money and the products you send them #1 don't work and #2 aren't as advertised then you are going to get some irritation coming your way. It's EVERY companies job to deal with upset customers with their egos in check! That's rule number one in business ML Toys! If you hadn't had the attitude you did with this customer and simply fixed his issue then these videos would not have been posted and numerous (me included) people would still be ordering from your company. I will now NOT order from you guys and I was about to order 2 of the stage IV gear boxes this guy had the issues with! So are you proud that your total lack of business etiquette has led to so many people no longer doing business with your company? You should fire whoever it is that is coming to these videos and STILL sounding arrogant and rude. It's plain ridiculous!
Holy crap! It took this guy to post a video to get customer service in check. Seems like someone just wants to rake in the cash. They probably just hire anyone who will do the job for what they pay. I really hope the customer service is up to par now. I want to buy from them, but now I'm contemplating
It's been 4 months now and the customer is still running. There's a reason we put a lifetime warranty on our steel gears. Yes, it took what we also consider an excessive amount of time to determine what was wrong and as a result it has improved our ability to respond to other customers in a much more expeditious manner. It is always our goal first and foremost to make sure that your child gets to enjoy their ride. As this case showed, regardless of how difficult the customer was to work with we will stick it out and give you support on any product you purchase from MLToys til we figure out the cause and best resolution.
Hell it should last a lifetime if you can't even USE your product. Maybe if your company didn't take shortcuts by half ass production of the product and then knowingly send it to a customer hoping they wouldn't figure it out then you wouldn't have had to "cover expenses of multiple shipments". Your comment makes you sound like a immature 5 year old. Who the hell brags about doing the right thing, you didn't go above and beyond, you did the bare minimum by covering the cost. Quit acting like a b*tch and man up to your mistakes. Who cares if he's rude?? You shouldn't have sent subpar products to begin with and lied about it being normal. I was thinking, mistakes happen, it might be a fluke. But after seeing your comments on here I made up my mind if your too immature to own up to your mistakes by saying something like "we tried but he was rude even the first time we talked" makes me think your too stupid to realize what customer service is.
Oh and with the "no matter how hard the customer is to deal with" comment, if yall didn't make shitty products, lie to your customers, and brag about doing the bare minimum, I imagine he would've never posted videos. The only reason yall did anything is because he was able to prove he was sent MULTIPLE messed up products. Just because your business is in toys for kids, doesn't mean you need to act like one. My 3 year old could run the customer service department. "I don't want to play with them, they're mean!" "He started it!" *gets in trouble* "Well so and so did this!" "I didn't do anything, it was his fault." Writing these comments just makes me hope your company fails, which if you don't graduate elementary school, chances are it will.
Oh wow. Glad I stumbled on this video because I was really close to buying some gear boxes for the 775 motors I just ordered. "No matter how hard the customer is to deal with"? Really? I understand you get a lot of customers messing things up themselves in your line of work, but this man bought a premade system that my 3 yr old son could practically install himself. You admitted you have revamped your customer service because of this man...yet you never apologize and basically call him a pain in the ass. Look at how difficult YOU were to deal with. You sent him a defective part and he sent you video of the problem. Any respectable company would have apologized right away and sent him a replacement and a label to return the defective. I will never buy anything from ml toys just because I can tell your customer service sucks. This guy in the video was honestly pretty nice about it...I could sense the frustration, but he never bashed your company or cussed you like I would have. Then you have the audacity to troll his video and brag about your products after you completely screwed him. At least pretend to be sorry. I'll just buy a stock 7r case and a metal gear from elsewhere
5 years later and you are still saving people time and money. I hope you see this.
Thanks. :-)
I agree wholeheartedly. Their rude behavior is still alive and well. Just email them with questions. Thanks @Stickman!
I wish this video could reach more ppl. It is disgusting that the company would treat customer this way and sell garbage products with no quality control.
Thank you for saving me 800$
Thanks for this review I was almost about to buy some of these from them 👍🏼
Thanks for the heads up about the crappy customer service. I was about to pull the trigger on the stage 4 kit now Ill just build them myself
I have nothing good to say about ML Toys at all. I spent well over a few hundred dollars on the Stage IV boxes & motors. Dropped them in a 24v jeep that I built for my son & within a week stripped out on the right side. They tried saying it was from going from reverse to drive when i set it up with no reverse. They wouldn't give me a new gear & only offered a 10% discount towards purchasing a new 1. I went to a stock plastic 7r 1st gear with banebot motors have had no problems since. In conclusion this company doesn't stand behind their products & their customer support sucks...f you like to throw away money this company will gladly take it!
Thank you so much for this review. I was getting ready to drop a bunch of money with ML Toys and I won't now thanks to this video.
Kevin Worrell I reed just on time before spending close to 600$ on their website site Thx 4 the review!
Where’d you get your stock parts?
@@kielagullett2926 Banebot no longer sells 775 motors that I am aware of but I purchased the gears from a seller on eBay.
they refuse to talk to me. they sold me bad batteries. and a limp dick charger.
Lol just stopped me from ordering and will go to build my own now. Appreciate it. Great example why you as a seller always need to treat your customers good these days
Was about to order from them glad I seen this
I was about to order parts from them until I saw this. I'm ok with defective stuff every now and then but reading the comments you are not the only one they've been rude to. Seems to be habitual when they have an issue.
who did you order from. MLtoys is the only one i can find.
Thank you so much for posting this. I like to tinker and was about to drop $500+ on MLToys for "headache free" upgrades. It irks me how much they keep promoting SLA batteries over LiFePO4. If your motors can't handle lithium, there's something wrong with your motors.
Thank you for your review, I was just about to spend over 400$ but now I'll get everything from Amazon
You just saved me several hundred. I was about to buy several items from them. Thank you for the vid
who did you go with? they screwed me big time.
I used their gear and motor since I already paid for them. As for the ATV we just junked it. It kept breaking gears. All we were doing was playing wack a mole. As soon as you fix one thing, something else breaks. We ended up buying a Rossi ATV for $600. Runs 4x as fast as this and doesn't have the problems this did. (The Rossi has it's own short comings but they are minor compared to this mess.)
I also switched gears and went with an electric ATV from littletoysbigcountry. We are much happier with this than trying to make these power wheels more than they are intended
Greatly appreciated u just saved me a headache and a few bucks I didn’t feel comfortable spending the extra
thanks for posting this, just saved me time, money, and more headaches. my kids are happy with stock power wheels still anyways :)
Thank you for sharing.
Oh wow man, thabks for posting this. I was going to buy some 18 volt motor with gear boxes from M.L.Toys from eBay for my sons Corvete C7 and Mustang but now I'm not so sure I want to buy them now as I don't want to have those issues, for me the price is $129.99 for Each set. I believe is the R7 gear boxes.
Thank , you saved me , about to order these from them
Thank you for this video, I was just getting ready to spend a bunch of money with ML Toys on the same products but now I definitely will NOT be buying their products. Any suggestions of whom to work with would be appreciated.
Jesus, started adding their stuff to my cart... Then saw they had drop in kits...I was like hell yea....I'll pay that BS premium not to mess with it and be done ...was watching their linked UA-cam videos which then put me on this video...HA...I was still willing to give it a shot after watching the whole thing seeing as it was 4years ago .....then I read all these comments ...fuuuuuuck that....I'll just buy stock plastic replacements for a couple dollars and then buy him a Rosso when I feel he is ready. Thanks buddy, sorry u went thru this. But thanks for the recommendation on electric quad that's built right.
Thx for sharing and saving us from this train wreck of a company...
Customer service is the biggest indicator that reflects how reliable the company products are, and how interested the company in improving their products, apparently this company don't care much about their customers, and they failed to provide technical details and information about products they sell. they should test every part they sell and give instructions from A to Z on how to assemble these things, and not let the customer struggling trying to assemble defective parts and do all the guessing work. Another thing, good companies analyze every customer's complaint and try to address the issue to uncover any defects or improve their customer satisfaction. This is why made in JAPAN is always far superior than any other product made anywhere else on this earth. Don't waste your time and money on those who don't value you as a customer and treat you like an annoyance.
i bought 2 complete 24v gearbox's and ran it through a 36v scooter controller with 2 relays for forward and reverse with a variable accelerator and a hoverboard 36v battery and charger..its been a year and still going(12v to 18v is the same difference as24v to 36v)...thanks for your info the more we know..
Thank you for this review I was about to purchase the samething from ml toys
Glad I could help
Thanks for your video! I have two cars and was about to get their stage IV kits for both. Not now!
I also had a bad experience with M L Toys after spending hundreds of dollars on upgrades. Multiple sets of performance motors all burnt out after a few uses. Went back to stock motors.
did you break them in? i want to upgrade mine and i dont want to waste $100 or more on motors that will break
I was about to buy from ML toys, glad i didnt now. I am in the UK, cant imagine the hassle with postage etc if something went wrong. Thanks for the heads up...Very frustrating for what should actually be fun time for parents and kids. Rip of merchants everywhere unfortunately !!!
...I was recomend to this video after Finishing watching their ML toy video...lol. good video 👍👍
Thanks for watching!
I try to leave lobby for vendors but hard pass this time. Just like everyone else glad I reviewed before buying!!!
Thank you for sharing this, all I kept coming across for my kids power wheels were ML Toys. Not gonna be buying from them. 👍🏿
Me too, so I was thinking they M st be only ones the do this for PW parts, I had no idea what it would cost, but was figuring if only ones then real expensive! But seems there had to be an option.
Peg perego factory replacements are 20 bucks each for thier 24v 775. Look them up
will they work for kawasaki quads?
I'm about to order a whole big kit from them. But now I'm a bit concerned. I understand that sometimes customers can make goofy mistakes, and this can get frustrating and expensive for the companies involved. But it seems to me that the gentleman was pretty direct and clear in what the issue was, even providing a video to help explain. Perhaps he might have been "rude" in his initial communications; but one might understand his frustration after spending premium prices (and they are premium, since he listed the base prices from other sources). But we're willing to spend the premium price if the company is doing the legwork for us and providing a method to drop in and go. Otherwise, it's worth considering going elsewhere. I hope the company has learned from this; if so, Iook forward to being a loyal customer. Regardless, I'm grateful for this video, and hope more customers from all kinds of companies will also do the same.
ArtForStrangers s
Exactly my point. I'm willing to pay the premium price for a drop in that works first time. Not be given the run around for weeks with me ending up diagnosing their error.
I had purchased the stage IV 775 motor/metal gearbox assembly from ML-toys hoping it would hold up with a 24V conversion. After about 2 weeks of moderate use, the motors (not the gears) had finally burned out. Im looking at go-karts now.
I had similar customer support after buying motors and brake reduction things where they caught on fire when activated. They blamed me and were rude about it too. Never again
Just ordered their race grease, was about to also by the "performance 550" motors until I seen this
Does anyone know where to buy the Metal First Gear w/ 2 Steel Ball Bearings. I can only find them on MLToys?
I recommend not wasting money trying to upgrade these toys. As soon as you get the metal first gear, then you'll have problems with the 2nd gear and if you get that resolved then the case just "melts" from the heat generated. We ended up buying a Rossi for $600. They are a bit higher price now and they are not perfect, but it's way better money spent IMHO.
@@stickman-1 thanks but not spending 600 on a child's toy. maybe if I competed
Damn just ordered the Best stage IV’s myself- hope I have better experience. So far UA-cam videos are not making me confident. Just watched another video where the metal first gear strips everything
I know this is a long time since your post but how’d everything hold up over time?
Jesus Christ. Why not just have you return the problem gear box and re-ship you a working one from the get go. I mean, they just wasted time and eventually shipped you a component of the part. It wouldn’t been much easier just to sent the entire part to you. Once they receive the broken part they can troubleshoot it and re-sell it if they get it working. I’ve heard from several people that their parts are iffy sometimes and their attitude sucks.
they aren't trouble shooting anything. They sent me batteries and said i messed them up. Battery charger doesn't even work. They want me to upgrade to the stage IV I said you cant even get me batteries. Then they want me to reach out to mighty max and they said we dont do warranty work. I told them they said well you hast have messed up the batteries sorry. F them!
The whole time you constantly talked about how bad the experience was with them and not a lot on what you did...
But his customer service experience with ML Toys is important because I'm thinking about buying from them. Now that I know about their customer service I can consider other options. Customer service is very important.
I'm sorry but I don't understand. When you say "what I did" what are you referring to? After I got it all working w/in a few weeks the batteries were burned up from the excessive draw from the motors. So I bought new bigger batteries. That made it run longer but that generated a lot more heat and that lead to the housing "melting" (no longer strong enough to support the axles for the gears and they no longer meshed properly and then 2nd gear broke.) What I ended up doing is scraping the whole thing and bought a new ATV that had a lot more power from the start. (Rossi brand.)
If u wanna upgrade cheap buy new stock 550 motors with heat sinks .rebuild your gear box with race grease. Then run 18 volts and no more then 12 Amps. That's my sons Corvette setup so far so good also got my daughters pink jeep on 18 volts 12 Amps and everything else stock with no problems.
i bought a new motor for mine. all the replacements have 10 teeth and the original was 8. i cant for the life of me find another 8t gear or get the original pressed gear off. i have a feeling im going to have to just replace the whole gear box
Yes, ML Toys my child is riding the toy and loving it, no thanks to you. It was my work and my investigation that found and ultimately solved the problem.
But further to the point, you never listened to me the first time I contacted you. You brushed me off claiming "it's normal." I have a background in mechanics, especially motors and power transmission and I know for sure it was not normal. Since you brushed me off, I made the videos FOR YOU, and no one else's consumption. I put them on youtube because it was the best way I know to quickly transmit video information. I thought once you saw the videos you would apologize and get me the correct parts and I'd pull the videos since there was no need for them. But instead you doubled down on your pathetic "customer service." Meaning you sent me more of the problem gear boxes, filled with the crappy factory grease which I had to clean and then again when they didn't solve the problem you admit you knew of the problem weeks before and yet you still sent me the bad gear box and you never apologized? And then when you finally did send the corrected box, again it was full of the crappy grease that I again had to clean. All the time you are crying over "rude" emails/videos. If you can't take valid (and ultimately proven true) criticism, then I suggest you get into another line of work because when you screw people over, you are going to get called on the carpet for it.
Glad to hear your child has been getting to use the car happily. Despite all of our differences that has been the end goal. As a result of our experience with you we had revamped our customer service and tech support policies. Today if a customer were to have an issue like this they would be given the option of being sent replacement parts to rebuild themselves (fastest way to get it fixed if the customer is sure they know what's wrong and how to repair) or to send the kit back for rebuild/replacement (best way we can insure a proper repair is done). I understand that your experience was not that great and you'll not likely purchase from us again. But we are all human and as MLToys grows we are always trying to work towards making the modifying experience easier and more fun.
Order placed on 29th, received new gear boxes on the 9th (paid for 2 day shipping). Not only that, I installed them and 20 minutes later there is ANOTHER popping coming from rear. So tomorrow I will be taking this thing apart AGAIN. SMH....
ML Toys
the customer is always right buddy 😂
ML Toys that's a lie. I emailed about a problem I had with one of my gearboxes and your response was the drive shaft was probably bent or something. Well it's funny the car was driven for two years prior and the gearbox held up fine. I purchased a racing gearbox setup with motors over 6 months ago and it still doesn't run.
I definitely would not have "cleaned the grease out"... its not the space shuttle... just drop in your gears.. add plenty of the good grease and go with it. Its not high pressure like a vehicle wheel bearing. It would have been fine. But yeah, incompatible gear boxes is just unacceptable.
"New" gearbox housing must have been used. I'm sure they they don't come new from the factory with grease
I bought over 500 dollars worth of parts, Installed and gears broke the first 20ft.
I had a poor experience also. Don’t buy from ML toys, they are rude!
I Am having a problem with these people at MLToys not even responding to my e-mails. I did not see your video before I ordered and now I really pissed. I ordered the 18 volt battery combo and a LED gas gauge and few lights and light module and they have been sitting on my money for 10 days. They responded twice to tell me they don't guarantee shipping or processing time. This is bullshit since they charge you for shipping and it's a lot. I was arguing that you can order a part and have overnight shipping and they can just sit on the order forever and then ship it out. So why pay the different amount for overnight. The fact you can't call them is bullshit. The fact they state on their invoice to not e-mail them because it slows them down is bullshit. Now that I have reached out to them it makes me feel like they have just thrown my order on a stack over there and have not even moved on it. I even wonder if they have the items I ordered in stock or they order them with your money and and then ship them out. 1 to 3 days turn around and processing time is acceptable weeks isn't!!!!! my kids X-maw is '"F" up because of these guys. I ordered with plenty of time.
I’ve seen a lot of bad comments about ML toys. They are overpriced and apparently their customer service is worthless. I’d never buy anything from there. Why pay extra when its so easy to do yourself and you’ll know its right rather than have someone who could give a flying fk slam it together to meet their quota?
Typical customer service these days. Companies and corporate have gotten away with false advertisement and low quality control for so long now they think it's normal? Companies are fast to take your cash and slow to respond to problems. If they'd ever quit pushing products faster with less quality so they can stuff their companies pockets they'd be out of business. I can't even get fries with some type of upsell. they could have made an awesome power wheels to the public for $500 it would have took 36 volts and our kids would have had an option for speed control as they grew. But then they couldn't drain our bank accounts.
Very unusual huh. I just received two new ones from you today with the same problem. motors are indexed to close to the gear and wont turn. thanks to this guy I hopefully wont be spending 2 weeks having you blow smoke up my ass. lets see how you treat me.
Ed Ambiel not complicated just get a one tooth smaller pinion
@@libertyfirst8849 Not complicated, they should send properly made parts for the premium they charge. I would think finding an off-size of a specialty part might be harder and more expensive than just requesting a replacement for a defect.
libertyfirst why in the world would he go and buy the correct part after paying a speciality company to provide a drop in solution. That is what ML Toys is supposed to be doing. Charging more for convenience..
anyone else know where else i can get the metal gear and some "bearings" for the gear box?
Did you ever find the gear if so where?
You can find some on ebay but they dont' have a bearing. Like I said, I don't recommend it. You end up just breaking something else. It's a game of diminishing returns and exponential costs.
Well honestly I was about to give them a try but its the MLToys Comments that drive me elsewhere. It seems like the really do not care about the customers. You may have been disgruntled. However, you had a right to be.
they ripped me off as well. BBB
@@chuckturner997 this video is 4 years old. It seems they haven't changed their business behavior?... Bummer. The gear box my kid's dune racer just busted
Man... I just dropped a few hundred for a stage 4 kit and it's been over a week. Have heard nothing and status still says processing, cannot cancel. They also do not want you to contact them for any reason because, it will only slow things down. I should've read all the comments here.
Just acquired another Power Wheels and don't want to dump more money to them. I think it'll be winter by the time I get the kit at this rate.
Looks like I could get 775 motors off Amazon, just need the spacer, bolt, and bracket mount for my other power wheels. Where can I get these parts besides ML sucky Toys? Thanks in advance!
I too got frustrated with them. I asked a question they didn't like and they blocked my e-mail. Their customer service STINK!!!
So guys, my suggest to you is you need to make a new gear using the material POLYACETAL...in my oppinion is the better then others materials to this application. Never more will brokes. Can broke in other place, but the gear not...Look I ´m in Brazil, I had brought the toy to my childrens on 2015 and the gear had broke on the first lap. Terrible...after this, my friend (Mechanical Technician) fixed for me using Polyacetal
The toys made by fisher price ( PowerWheels ) all is nice but the material used is poor. The best ride car manufacturer is PEG PEREGO
thieves took my money on some batteries.
there prices are too high and not a great selection
ive got a rastar ferrari and new a new gearbox because my plastic gear stripped and new metal gears are $600
looking for 24v very high top speed so... there is one one on amazon but looking
Disappointing I was looking to order this kit. Got me looking else where for it now.
Did you ever find a different source? About to mod my son's Escalade
i was just about to order but i am not an email person,no address no phone number so my Attorney said that small court claim will not only make them pay you, but now double of what you paid them plus Atorney court cost and fees and fine. wow
Thanks for the video.
great info was just about to order gear boxes. but I will pass now. I thought it was funny you can't call them. I don't like company's you can't call. that's bad customer service.
Dry weather makes the engine go bad cuz water. so brings up the engine when I found out you do the right thing but couldn't metal ones in what the old engine gets slower
i was going to buy 700 of those for a big race never going to the website again ml toys is trash
I went on Amazon to try to find the motor I need but not sure which one I need can you help point me in the right direction please.
The asin is in the long description. Here is the url:
www.amazon.com/Traxxas-Titan-Motor-10-Turn-Volts/dp/B001SETT0Y/ref=sr_1_1?dib=eyJ2IjoiMSJ9.jKz22Y1JIXfmDUSmuJb2fw.5QjjEP71MU9u3icXV-yoKtdW16x9pxadV_F2NDGd5eE&dib_tag=se&keywords=B001SETT0Y&qid=1724180675&sr=8-1
Hi i have this toy car battery was dead and now i have but new battery when I start it's going but after som time battery dead again
7 years later and still going and going… Thank you was about to buy the same kit I had just watched there whole video on motors listening to that annoying voice and I was fed up seeing his ugly feet popping in from time to time thought it was his hand damn hand feet🤚🏻 that was disrespectful . I think he was just holding his nose and talking. 🤔
was about to get stuff.. probably gonna find another store.... its like they hate their customers when customers ask about a kids toy.... umm... if you know your shit you wouldnt just send stuff and take money... anyone can do that.
hope they have more patience with their own children.
i was looking on ebay... i saw some drill dc motors 14t... im just gonna use v controller on one machine and the WELLYE 24v on the other machine....my daughter wont fit the old tT... next car hmmm......
is anyone making WHEELS?
Do not order from this company. I did even after watching this video just for a gearbox replacement. The tooth count on the motor didn't match and their customer service is completely rude. Snooty is the best way to describe it. 1 year later and they are still the same. When gear ratios are different the wheels go at different speeds and causes more stress on the system. DO NOT USE THEM!
same 2 years later. i turned them into the BBB.
I am so glad I came across your video. I was about to order from them. Do you have any suggestions on other companies to buy from? Thank you for warning us. They need to know how much customer service matters.
There are people on ebay selling the metal gears. I have part numbers for the other items on Amazon in the long description for the video. But I do want to warn you, even after you fix all of these issues the gear boxes will ultimately fail. Once you get the 1st gear and motor solved then it'll be the 2nd gear that strips teeth. Eventually you will find no matter what you do, they will fail everytime because the gear box is just plastic and it will deflect and deform under strain and cause the gears to lose proper engagement and then be on the tips of the teeth, not the roots. As soon as that happens they strip. Also the gears will grind INTO the gearbox at the axles. Because the gears are helical cut, they put longitudinal loading (perpendicular to the gear) on the case and it just gets eaten up.
I ended up buying www.rossomotors.com/ for $500 and got a complete ready to go electric ATV that will go up to 20mph.
@@stickman-1 Awesome! Thank you so much. I was trying to decide if I wanted to put any more money into our Dune Racers. I've already upgraded all the wheels to lawn tractor wheels. That would probably make the gear issue worse too, with all that extra traction from the real rubber tires. I considered the Razor Dirt Quad, but I'll have to check out the one you linked.
i ordered the upgraded motors along with the 24v battery upgrade from them recently but using the stock gears and during there break in process i noticed one of the motors was not spinning as fast as the other and would actually stop while the other would spin faster. they said that is normal. i am only getting about 10 min of runtime on high speed, they keep saying make sure you follow the break in process, it never came with the instruction i had to follow the UA-cam videos which i did but still only seeing 10 min. IDK i spent a lot of money and time and only getting 10 mins on a fully charge battery doesn't sound right. and i cant find a phone number to call them only email which there reply back is maybe two sentences, like I am annoying them by asking questions.
Wow. Five years later and they still have the same problems and they still treat people the same way? Clearly they have learned nothing from their customers.
I was very close to pulling the trigger on a stage 4 setup from ML toys when I saw this stuff. Ill just go Amazon instead. Only thing im not clear on is why is te replacement gearbox case needed? can I just clean out the OE one and reassemble with the new gear and motor?
The metal gear and motor uses a different position. If you look at your case you'll see notations for the different locations. The problem is you cant just move a hole. :-) So you have to get a different case if yours does not have the correct position. The entire thing is engineered pretty hokey in my opinion from the manuf. But it's mass produced for the LCD, so you get what you get.
I just order the best gearbox/motor upgrades on their site and hope I do not have the same issues.
How’d it work out for you?
Look up the 3 element legally required for a tort!
Moral of the story...leave it stock
But that's boring. There has to be a better company.
@@eldesgraciado6690 it runs fine STOCK on 5s 50C LIPO....that's becuase
it's not 24V...right around 19-20V operating...I'ts plenty fast for the kiddies
they can do power slide , donuts...ect...I have different cars I got used..( but not used becuase stock is boring and stock battery dosnt work.lmao)
The problem you'll have is ..the back wheels will wear out...
I solved that...I used Gardening dividers ( 4-5mm thick hard plastic)...instead of bike tires....it;ll allow them to do power slide and donuts...it's what the kiddies like...plus it wont damage the gears because the wheels arnt griping rightaway....it's around 8-10 mph...but way more gusto...Just clamp piece of metal to the stock motors to act as HEATSINK. I have different cars..
corvette, mustang, porches, Lighting. They all have different
size tires....that's why the gear mesh are WACK...but are $40 for a EACH gear...Only paid $35 -$40 for each car....FFS
I tried it on 6S 25V....it's too much for the 550 motors.
5s lipo is a simple and easy upgrade..plus the batteries recharge quicker.
They're RETARDED...I'll Wack old washing Gear box and mount
dolly wheels..or use 300-500 watt used scooters motors before I pay that much..I'll just mount a live axil and brakes with a brushless system.
or you can get 3650 -3665 BRUSHLESS R/C ( $20)-ea.
The SHAFT SIZE are STILL the SAME as brushed 550...but they're
way more powerful....
You can get 150 esc (4-6) for only $45..now.
or 120A esc is 4s esc only $30....
it'll be way faster than the stock motors
or you can get 4276 2250KV for $35 (775 burshless size)
the gear pitch are 32 pitch....you just have to SLOT the gear box a
little to allow the motor to PIVOT to use a different PINON to adjust the Gear mesh...LMAO
It'll probably do 12-15 or more...But you're still jerking
with the retarded noisy gear box.
I dont want the 3 and 5 year old going that fast yet..lol
You can always go ELECTRIC SKATE BOARD type set up...Belt or
chain drive
Yes...customer serves should have some experience tinkering with the different gear ratio...At least make suggestions of sloting one
pf the motor mount holes...so it can PIVOT to make gear mesh adjustments.
In hindsight I agree. But it took the experience to teach me that lesson.
@@oneeyemonster3262 I am considering and electric longboard drivetrain with brushless motors myself
Is there an alternative place to buy the metal first gear ⚙ to install into the gearbox? Or does ML toys make them? I cannot find them anywhere.
there used to be some people on ebay selling them. those use a bushing.ML Toys was the only one with a "bearing."
wow this sucks, I was seriously just about to order the "stage 2" setup from them. Thanks for the heads up ed and stickman. im bummed.
Don't be bummed. There are alternatives out there. Even the metal gears are on ebay. Not as nice looking as the ML Toys one, but they are still metal gears. But the motors and grease and everything else has alternative sources. Don't let one bad company ruin it for your kids. :-)
I didn't see a follow-up video. What are your suggestions after this?
Wow you did this the hard way. First off you probably blew first gear because of the automatic braking system. Mltoys has a $10 resistor which will alleviate that hard braking. Second I'm going to save everyone who reads this a lot of trouble...Traxxas Titan 775 motor, in my case Robinson racing 16t, 32p, 5mm pinion gear. $30 motor $11 pinion, ml toys $11 has a fantastic mount adapter for the bigger engine which lines it up perfectly.. . Also for a whopping $1 they sell four female gold-plated bullet connectors... Which allow easy removal of the motors you don't have to solder them every time.
I'm glad you put the alternatives but where do you get the "first" gear from?
Thank you for the reply. If MLToys had a $10 resistor that would have prevented this, then why didn't they throw it into the "kit" I bought for $400? Seriously that has nothing to do with the problems I experienced. The problem was caused by the wrong housings sent with a binding of the pinion gear.
@@stickman-1 Read your comment. You have the wrong size pinion. You must not be familiar with RC cars - its not a manufacturing defect (how could it be? everyone would have the same problem!) if a 17T pinion "binds" and you dont have different mount positions to mount the engine (you might) then you need a 16T pinion or 15T etc. Look at the molding on the case it actually shows you there are several different pinion sizes one case works with. Its a simple problem I believe you failed to comprehend. No offense. If youre not familiar with rc cars and pinions and adjustments you would have no idea. Not your fault. But maybe ask someone.
@@Troy_Sent_A_Message I was referring to the gear that touches the pinion as was the author of the video
@@johnsteele8073What your comment shows me is you didn't watch the video. I addressed this in the video. (at about the 9 minute mark.) But let's just say you are right for now. What I bought was a complete kit! That's what I paid for. It was supposed to be drop in as provided by ML Toys. Pull the old, install the new and go. I got ALL of it from ML Toys. So IF I had the wrong pinion then ML Toys sent the wrong pinion gear. So even if you belief is factual, ML Toys are the ones that screwed up, not me! I quoted directly from their email: on 7/18/16 here is the email they sent me:
"Last month Power Wheels had mislabeled the packages that our gearboxes came in and you may have gotten a 15-17 which would explain the tight fit."
Now to the actual facts of the case: ML Toys admitted they sent "defective," aka, "mis-labeled" cases. All the cases I had and what they sent all have the pinion location marked on the case. It's not hard to see. It is not the pinion issue it's the case was wrong.
Suggestion: Actually watch the video and read my description, before you make a comment on it.
Curious to know what happened after this.
I bought my son a real electric ATV and junked the powerwheels thing. I still have the ML stuff if you want it, I'll sell it all to you. But only do it if you like breaking things and repairing them over and over.
@stickman-1 my son is only 1 but I'm one of those dads that likes to build things better. I actually manufacture offroad truck parts for a living. I bought a ride on jeep for my son with the remote so that I can drive him around. My primary current concern is the suspension. It has cheap spring suspension but it's very rigid and doesn't give much travel. Especially with the plastic tires. I want to upgrade the suspension to more of an independent cross kart type. Also, I want to upgrade to a fully variable throttle, instead of the on/off type, and also, I think maybe adding a capacitor in the motor wiring might make the braking less harsh. And finally, I'm considering either brushless motors and planetary gears from drills or converting to golf cart motors with a transfer case for 4x4. What do you think and have you done any of this or have recommendations? I plan to build him a nice electric cross kart one day and eventually convert it to gas.
@stickman-1 also, what type of electric atv did you get? I'm not really familiar with those.
I made a gear using polyacetal ...is very strong material. The original gear is injected plastic.
I had a guy 3D print me some gears but the concentricity was too far off and I was not able to use them.
I just looked it up, what’d you do buy a sheet and cut it out yourself?
Did you ever get this setup working?
Not really. As soon as I got one thing working something else would give out. (Other gears, gear box, switches, etc) I ended up buying a Russo electric ATV and trashing the Powerwheel. I still have the motors, gears, housing ,etc and will see if you want it. The Russo is not perfect, but for the money I invested in the Powerwheel and it's upgrades I could have nearly bought the Russo initially and it'll do 22mph on the highest setting (3 settings.)
It is not a perfect product and has some shortcomings but it's still working and nothing major. The only caveat is that the Russo is only 28" wide and so if your are on one of the higher speeds its' easy to flip over. So have your kid get really proficient driving before you up the speed.
Water is the effect that. That. Make them break. Down. I seen it. They brun. Up.
@stickman-1.. I know this is many years later but I appreciate the video. If you still have the gear boxes and want to give them away I would like to try them.
I still have them. I would give you the gear boxes, but the motors and gears I'd have to get money for.
@@stickman-1 Ok I will take the gear boxes. How much are you selling the motors for?
@@barringtongoulbourne9524 I'd sell everything for $85 shipped. That's 2 motors (775 motors) pin gears, adapters, 1st gears, the gear boxes and everything else that I have. I paid about $300 for the pkg from ML Toys.) Everything is in one box, you will have to sort things out but I'll make sure it's packed properly.
Ok I will give you my details so we can conduct business. Thank you have a good one@@stickman-1
This is my phone number 18764234932 whatsapp.
Where us a link to them motors
Read the description and search amazon or other RC vendors.
Yeah that doesn’t look like the race grease they advertise. I’m glad I didn’t buy anything.
why u taking the grease out?
Because you can't mix different grease types.
I was sent the wrong order, their fault... and here I sit waiting for my motors and gears. BUT, they said they will push my order up to satisfy me. No, that isn't going to work, hold on to the order that was sent to me until I get the correct order that I placed with them.
they sent me used batteries.
If you take the stickers off the motors they are the same as trax motors. The only reason you need the metal gear is because the excess heat coming off the motor melts the plastic on the original stock gear. The screw holes for the 775 motors can be bored out a little with a larger drill bit to give the gears some slack. I'm not sure whether or not you need a bearing in the metal gear. Friction maybe, plastic riding against metal. Grease is a wonderful thing. I went to upgraded 550's at eighteen volts. Tried of making repairs on 775 motors and gearboxes at 24 volts. Unfortunately repairs are what you inherit when you modify the riding toys from their stock origin. KidscarsAndParts is a very good company but doesn't have as many of the products that mltoys has. Sorry about your problems. Hang in there Dad. They grow up fast.
I must say there products are awesome! You need to be expert at building such setup! I understand the frustration they gave you. They did fix it. :)
It's supposed to be a drop in part. That's why I paid the premium money to save time and the headaches. Instead I got a bunch of BS and run around for months. They didn't fix anything till I sent them video, after video, after video here on youtube. If not for these videos, I don't think they ever would have "fixed" anything. And they didn't really fix it. What they did was finally acknowledge my complaints were valid and finally got me the right housing.
@@stickman-1 I ended up doing my own motor upgrade. I used motors for electric drill that is rated for 12v to 24v. Ball bearing motor too. So far no issues! At 12v motors spin 15700rpm at 24v spin 41000rpm!
Ml toys have a great metal 1st gear! There motor suxs!
My combination puts their motor to just junk!
aint no way this guy plays tds
small court claim#pay up
Wow
Nope. Not gonna buy from em. I've got a RC car shop local
If only I could finger the value of the brake resistor. My local E scrap guy would hook all of us up
Waffle waffle waffle
Do not buy from them. I bought 2 550 motors. Both of them burned up in less than 1 month.
Did u make the video to complain or show us how to do the job???
Take it however you want. But my video is not to "complain." My intention is to inform others. I could sit on my ass and not do anything but I took the time to film the video, edit it, and post it here to help others. What you do it with it or how you feel about it is up to you.
yes these gearboxes are crap...... it is all chinese cheap stuff.
Wish I'd watched this before I dumped a bunch of money into the garbage ML Toys sells. Terrible products and service is even worse.
I belief your problems are legit and they should have help you with more hospitality but there is no solution in your video and it was unhelpful
I'm sorry you feel it was unhelpful. I'lll try to explain.
The reasons I made the video are: To inform other about the poor service of ML Toys. To show others who have a similar problem what the ultimate solution is. To give people an alternative to ML Toys. The first one you got. The 2nd one you probably didn't get because you did not experience the problem and the third I don't think you got because you might not have watched it all?
I"ll recap the solution: The solution is to identify which case you have. If you have the wrong case, the only solution is to get the right case. You might try drilling out the bad case and moving the motor so it has more tolerance against the gear, but because the distance is so short you probably won't have success at that.
Hope this helps. :-)
They have awful people/customer service.
You wires are sent up wrong
dude I'm sorry but u are dead wrong on this. I'm not trying to be mean but u really need research stuff before u make harmful accusations. Just like any car a differential will cause a wheel to spin freely if it loses traction. your problem wasnt drive train but traction. the heat was a direct result of the motor change and the grease mixing is silly. besides test fit the gears and case and make sire everything is aligned and free and make adjustments as needed. if u cant do simple fabrication and mods then u shouldnt be working on it and leave it to thise who can or buy something new. not trying to be mean but i feel as if a mechanically inclined person wouldn't have had those same issues
you need to LISTEN to what the whole video is about... He shouldnt need to know simple fabrication, ML toys are advertising DROP IN solutions that do not require it... LISTEN.
Note: These vehicles don't have differentials. They are direct drive, one on either side. And as I said, I bought the whole "kit" all the parts from them, ready to go. I have a pretty substantial shop and do a lot of fabrication, but on real cars and real equipment. This was for toys for my kids. The whole point was that I was paying them to save me time.
This customer had a very very unusual problem with his setup. It took us 6 weeks to help him determine what the issue was, despite being spoken to rudely from the first email all the way through until the issue was resolved. So far as we know the child is now riding the vehicle happily and we covered all expenses of sending him multiple shipments to get everything running. Oh, the bearings are ABEC 9 rated and have never failed on any vehicle :)
ML Toys looked like he was telling you what the problem was right off the bat.. And sent a gear case full of old grease that you obviously just stripped off some other power wheel lying around.. Tisk tisk!
@ML Toys You do know as a company selling products that customer service is an integral part of that? You should take joy in solving customer issues. One shouldn't call a customer out regardless of how rude you think they are, you are there to serve them, and by god, if it takes you 6 weeks to ascertain the issue and resolve it you're doing something terribly wrong. I say this not to drag you over the coals but to inform you that as a potential future customer, looking though youtube to see what to buy, your comment above does nothing to comfort me or win me over.
This is how you should respond to the video above: It is very regrettable to ML Toys that you had this experience but we thank you for bringing this potential problem to our attention so that we can avoid any potential problems with future customers. Though the issue you faced is incredibly rare future resolutions will be handled in the quickest manner possible. If there is anything at all we can do to further assist you please let us know. Thank you for your business and have a wonderful day.
They have failed to be PUT ON a vehicle though *:)* How can you say your products "have never failed on a vehicle"? Of course you haven't had any fail, you can't even put them ONTO a vehicle. That's like me bragging I've never crashed a plane, even though I've never flown one. *:)*
"Being spoken to rudely"... You are a company. You need to understand that when people spend their hard earned money and the products you send them #1 don't work and #2 aren't as advertised then you are going to get some irritation coming your way. It's EVERY companies job to deal with upset customers with their egos in check! That's rule number one in business ML Toys! If you hadn't had the attitude you did with this customer and simply fixed his issue then these videos would not have been posted and numerous (me included) people would still be ordering from your company. I will now NOT order from you guys and I was about to order 2 of the stage IV gear boxes this guy had the issues with! So are you proud that your total lack of business etiquette has led to so many people no longer doing business with your company? You should fire whoever it is that is coming to these videos and STILL sounding arrogant and rude. It's plain ridiculous!
Holy crap! It took this guy to post a video to get customer service in check. Seems like someone just wants to rake in the cash. They probably just hire anyone who will do the job for what they pay. I really hope the customer service is up to par now. I want to buy from them, but now I'm contemplating
It's been 4 months now and the customer is still running. There's a reason we put a lifetime warranty on our steel gears. Yes, it took what we also consider an excessive amount of time to determine what was wrong and as a result it has improved our ability to respond to other customers in a much more expeditious manner. It is always our goal first and foremost to make sure that your child gets to enjoy their ride. As this case showed, regardless of how difficult the customer was to work with we will stick it out and give you support on any product you purchase from MLToys til we figure out the cause and best resolution.
Hell it should last a lifetime if you can't even USE your product.
Maybe if your company didn't take shortcuts by half ass production of the product and then knowingly send it to a customer hoping they wouldn't figure it out then you wouldn't have had to "cover expenses of multiple shipments".
Your comment makes you sound like a immature 5 year old. Who the hell brags about doing the right thing, you didn't go above and beyond, you did the bare minimum by covering the cost. Quit acting like a b*tch and man up to your mistakes.
Who cares if he's rude?? You shouldn't have sent subpar products to begin with and lied about it being normal.
I was thinking, mistakes happen, it might be a fluke. But after seeing your comments on here I made up my mind if your too immature to own up to your mistakes by saying something like "we tried but he was rude even the first time we talked" makes me think your too stupid to realize what customer service is.
Oh and with the "no matter how hard the customer is to deal with" comment, if yall didn't make shitty products, lie to your customers, and brag about doing the bare minimum, I imagine he would've never posted videos. The only reason yall did anything is because he was able to prove he was sent MULTIPLE messed up products.
Just because your business is in toys for kids, doesn't mean you need to act like one. My 3 year old could run the customer service department.
"I don't want to play with them, they're mean!"
"He started it!"
*gets in trouble* "Well so and so did this!"
"I didn't do anything, it was his fault."
Writing these comments just makes me hope your company fails, which if you don't graduate elementary school, chances are it will.
ML Toys passive aggression isn't acceptable.
Oh wow. Glad I stumbled on this video because I was really close to buying some gear boxes for the 775 motors I just ordered. "No matter how hard the customer is to deal with"? Really? I understand you get a lot of customers messing things up themselves in your line of work, but this man bought a premade system that my 3 yr old son could practically install himself. You admitted you have revamped your customer service because of this man...yet you never apologize and basically call him a pain in the ass. Look at how difficult YOU were to deal with. You sent him a defective part and he sent you video of the problem. Any respectable company would have apologized right away and sent him a replacement and a label to return the defective. I will never buy anything from ml toys just because I can tell your customer service sucks. This guy in the video was honestly pretty nice about it...I could sense the frustration, but he never bashed your company or cussed you like I would have. Then you have the audacity to troll his video and brag about your products after you completely screwed him. At least pretend to be sorry. I'll just buy a stock 7r case and a metal gear from elsewhere
You just lost a customer with this comment.