I hope this won’t be the case for October, we have chosen this hotel with Virgin Atlantic as a package flights, hotel and park tickets ! If it is al be getting a refund on return
This video is old and before they modernised the bedrooms. I’ve flagged with the hotel and they have ensured me this would not happen. For those who have holidays booked, just wanted to help reassure you!
This was taken at the end of autumn 2023. We had 7 rooms between the entire party (including the rooms we’d been moved to when our previous rooms were filthy), none of them had been modernised. No word of modernisation. Everyone in the hotel was complaining about how rundown it was. Regardless of the room situation now the customer service, or lack of, was poor. I didn’t even touch on the pool cafe as it was so bad but didn’t have any footage. Do your own research if you plan on going but my video can be used as a guide 👍🏻
We were so disappointed, we’ve been coming here for so long and it’s went downhill rapidly. I always say to do your research, there’s plenty more videos like mine showing what the hotel is really like. We ended up moving to the Rosen Inn a few hotels up, review video coming soon on that. Much better hotel & similar price point (slight higher price per night but completely worth it). Hopefully this review helps and sorry it wasn’t the positive review you were looking for 🫤
@@missyl_14read my comment! This is an old video and before modernisation of the rooms! Don’t let it scare you just call the hotel and they will reassure you.
@lisadickinson6736 the poor service and cleanliness of the hotel will still be the same I’m sure. Both very poor regardless how shiny & new the room looks now. There’s lots of other videos like mine. I’m still waiting for a reply to my complaint! For anyone looking to book here, as always, do your research
I hope this won’t be the case for October, we have chosen this hotel with Virgin Atlantic as a package flights, hotel and park tickets ! If it is al be getting a refund on return
Dirty ass hotel
This video is old and before they modernised the bedrooms. I’ve flagged with the hotel and they have ensured me this would not happen. For those who have holidays booked, just wanted to help reassure you!
This was taken at the end of autumn 2023. We had 7 rooms between the entire party (including the rooms we’d been moved to when our previous rooms were filthy), none of them had been modernised. No word of modernisation. Everyone in the hotel was complaining about how rundown it was. Regardless of the room situation now the customer service, or lack of, was poor. I didn’t even touch on the pool cafe as it was so bad but didn’t have any footage. Do your own research if you plan on going but my video can be used as a guide 👍🏻
So off putting visiting in June seriously going to cancel reservation 😮😢
We were so disappointed, we’ve been coming here for so long and it’s went downhill rapidly.
I always say to do your research, there’s plenty more videos like mine showing what the hotel is really like.
We ended up moving to the Rosen Inn a few hotels up, review video coming soon on that. Much better hotel & similar price point (slight higher price per night but completely worth it). Hopefully this review helps and sorry it wasn’t the positive review you were looking for 🫤
@@missyl_14read my comment! This is an old video and before modernisation of the rooms! Don’t let it scare you just call the hotel and they will reassure you.
@lisadickinson6736 the poor service and cleanliness of the hotel will still be the same I’m sure. Both very poor regardless how shiny & new the room looks now. There’s lots of other videos like mine.
I’m still waiting for a reply to my complaint!
For anyone looking to book here, as always, do your research