Since last night, my Venue 11 pro 7140 has been automatically shutting down when I dock the keyboard. I followed your instructions, removed the battery and it now works again! However, I wonder if the issue would remain even with a new battery.
I came to this video because I was experiencing the same touchpad issues, and had already tried every variation of firmware/regedit/software fix out there, to no avail. I was finally committed to taking the keyboard apart but, as I was watching this video, the touchpad magically started working again! It has been dead for 2 days, but all of a sudden it just began working. Nonetheless, I thank you for making this video, as I may have to take the keyboard apart down the road, but for now it seems to have been scared into action by the threat of being dismantled. Cheers!
I notice there are some "flex" issues on my keyboard. With the tablet attached, if I lift it up by the right hand corner, or hold it up by the right hand corner, the trackpad stops working. The metal case feels really stiff, but apparently it's not. OR maybe the flexing is moving a poorly connected cable? That's what I'm wondering after this video.
My keyboard was fully dead, so I thought, for over 2 years. Opened it up after watching this video, cleaned a few contacts with isopropyl alcohol and it worked!!
I have a Dell Venue 7140 and this video gave me the courage to open my keyboard and modify the hinge! So, yes, it's possible to increase the lean angle. Remove the hinge (3 screws on each side) and wire connectors on both sides. Remove the shaft nut (do this one side at a time so that you can use the other side as a reference for the angle and the hinge friction/resistance). Then remove the outmost washer and move the hinge mechanism 1 or 2 mm outwards to give your dremel space to work. Use the dremel and chisel off some material on the inner part of the shaft, the part that makes the hinge stop at a specific angle. I probably took off less than 1mm material, increased the angle by maybe 15 degrees, but I then found out the limiting factor is the hinge backpiece rubbing on the keyboard bottom plastic (so don't chisel off too much material). The end result was great, using math I calculated the angle to 38 degree (or 128 if you will) and still not tip-over-critical.
Harri Harju Interesting, I'll have to try that. I just removed the bottom of the keyboard to disconnect the battery (and this got my keyboard working again.... for now). It was assumed that the reason for the low lean angle is due to the weight of the tablet part being too heavy and thus too much of a lean and the keyboard would tip off the desk. However it looks like you've found a little more room to work with. Since my keyboard is now already compromised looks like this little "mod" is something I might just try. I just got a new dremel (knockoff brand) last week. Time to put it to use!
Did the mod. Took about 5 min total once I had the keyboard opened and the hinge assembly removed. I kept the nut on and used one of the cut-off wheels to just trim the little tab that limits the hinge travel. Now the hinge turns and turns and turns....ect freely. The only limiting factor is the hinge hits the body when opened far enough. That plus right around that vicinity the entire unit Really wants to tip backwards. So far so good. Very happy with the results. It leans JUST enough to make viewing comfortable. Totally FREE mod, took nothing but some time....
Thank's Mate,this is still helping people after 7years, the screws got me under the rubber on my tablet 5175 "pretty much same as venue 11", glad you did this video.thumbs UP.
Do you think this device is still worth buying in 2021? The same model (with extra battery in the keyboard dock) can be bought now for around 280 euros. I am looking for an ultraportable Win10 laptop and this Dell looks great due to the full HD screen with IPS panel (mostly it's just HD panels they use).
@@luttekikker Hi, sure i think still good for 2021, my wife uses 5175 Tablet everyday morning and nights after work. The extended keyboard umm not so good we had to replace a month ago due to hinges being so tight "from factory" it broke the hinge where stylus goes into keyboard..replacement Model T54KN keyboard/extended battery can still be bought for about 100AU on ebay..
Disconnecting the battery on my unit resolved the trackpad not responding issue. My situation started after charging the keyboard directly via micro usb. Must be due to some update over the lifetime of the product. During the initial purchase of my 7130, I know I charged the keyboard multiple times on it's own. Last case rendered it useless until I removed the battery cable for 30 seconds. Thanks for the video and your time!
I bought a used keyboard dock on ebay. When I got it, my Dell Venue 11 Pro(7130) wouldn't recognize the battery & it wouldn't let me charge my tablet while docked. The keyboard worked fine. So I started researching online about this problem. I tried various 'fixes'. None worked. I even tried the fix mentioned in the video above. Didn't work. So I kept searching online. I found a thread on the Dell support blog. It said to re-load the most current BIOS while the tablet is docked to the keyboard. I tried it. And sure as hell it worked! I hope this helps some of you looking for a fix to your keyboard battery problem.
Thanks for posting this. I also bought a used keyboard from Ebay and had the same problem. I reloaded the latest BIOS and it worked. Now the keyboard battery is recognized and is charging. Thanks.
This totally worked for me, I had the same non working trackpad, after opening up the keyboard and disconnecting and then reconnecting all the cables it came back to life. many thanks for the Video.
Venue 11 Pro 7140 here. This video seems to have fixed my issue. The 2nd battery was detected and everything keyboard/trackpad related was showing in the device manager but nothing was responding to touch/key press. After taking the keyboard apart and re-seating most of the wires the issue is fixed. I also updated the BIOS for good measure but I don't think it changed anything related to this.
I would be grateful if you could suggest any solution in my issue. I just bought a used keyboard for my 5130 tablet. Keyboard keys and touchpad works fine when attached to tablet. But the battery is not recognized in windows 10. The status is "Battery 2 not present" in Dell's power manager and "The battery is not available for use" in windows power manager. Moreover the battery is not detected in BIOS. I have charged the battery from its mini-USB port and seems to be charged ok (white led during charging). The battery is only detected on the dell's diagnostic test and shows its remaining charge (e.g 91% when i run the tests) and "n/a" in the health status. I opened the keyboard and disconnected/reconnected the battery. When battery is disconnected, the keyboard and pad does not work. When reconnecting the battery they work fine but still the battery is not recognized
This is fairly old so I'm sure you've moved on, and have fixed this. But in the event someone stumbles on this I would like to provide them with the information to fix it. At the time of your posting the keyboard would not self charge. Which means once it dies its dead until you charge it separately. They came out with a BIOS update that then fixed that issue. However, the PC can still only charge the battery from 1%-90% so you have to charge the dock separately until it hits at least 10% or it won't work. I had this exact problem a few months ago when I found that solution. Currently I'm experiencing other peoblems, and that's how I stumbled upon this.
7130s - my seeing battery in the keyboard but not the keys or touchpad... Strange that it works with Latitude 11. Tried all the drivers so is it the time to dissasembly..?
tengo un pregunta Venue 5055 Pro table pero no tengo el teclado de fabrica solo tengo la tablet pero no me funciona el usb al menos que la tenga conectada ala corriente desde que le quito el cable de corriente deja de funcionar el puerto usb es normal eso el sonido suena entraño cuando le quitoel cable de la corriente si me pueden ayudar con la informacion por favor
on my kb some keys not working - 5, 6, 7, 8, 9, 0 and arrows (right and down). do you think printed circuit has been broken? all other keys, track pad, battery works
Thanks for the video, I don't have any issues with my keyboard but I am very interested if it is possible to adjust the hinges to get a little more opening angle. Trying to see the hinges in your video but couldn't quite make out what is limiting the opening. Any thoughts would be appreciated.
rexburke yes, I would like to do that also. Just need to pluck up the courage to open it up and study that hinge. With the lighter 7140, it could certainly tilt back more without falling over. Who will volunteer?
I just solved my battery not found problem by updating from BIOS A13 to A14, just released, while the tablet was docked in the keyboard. The Dell diagnosis tool which could be invoked during boot shows the detailled battery status like charge level, health, voltage and current. Before the charging led was sending a morse code like 3x red 1x white, now it is stable white, still chargin in Win10. The communication with the 2nd batter now seems really to work, so this was a software problem with some deadlock situation.
I've seen the 3x red 1x white morsecode on my 7440/keyboard as well! I blamed it on the 7740! I think I'll try another keyboard on it, one that has a working battery (the problematic combination has a "dead" battery, although now I'm thinking it's a battery firmware update issue). My BIOS already got bumped to A15 (with the keyboard NOT attached, regretfully). Do you have any suggestions how to upgrade the battery firmware at this late stage?
I have another problem my keyboard an touch-pad is working fine but battery is not !! I charged it alone first time until led is off now windows said : battery 2 full charged 100% and it doesn’t work !!! , my device battery down first then shut down as there is no other battery I don’t know what is the problem , I upgraded my bios to the latest version A13 the problem still any suggestions
I recently got a Dell Venue 11 (7140) along with the Mobile Keyboard with the internal battery. The keyboard itself worked as expected but the Venue tablet did not recognize the keyboard battery, In fact the tablet only showed Battery #2 charging and Battery #1 as not available, with or without the keyboard attached. Pretty strange? However my fix came after upgrading the BIOS (A01 to A11) while the keyboard was attached. And now everything seems to work. Hope thus helps someone else. Thanks.
Mine works and charges well, but the only issue it has is that the tablet doesn't display the keyboard's battery status. Any help would really be helpful. Thanks.
I tried everything on my keyboard, and nothing works, tried disconnecting the battery from keyboard, modifying registry, unchecking the options on device manager, and still have no function on this damn keyboard, i'm thinking about buy a new keyboard, but don't know if buy the same model or slim one, somebody knows if with a new keyboard, the tabled will not fail again regognizing the new one?
hi , i followed your guide and the keyboard worked flawlessly BUT without the extra battery connected... when i try to connect the internal keyboard battery the touchpad stops working, did you face that issue ?
Yes, I had to leave the battery cable disconnected. Stupid which means i have no extended battery life from the dock now. But on the plus side the keyboard works!
Ok so i found a solution! I connected the keyboard battery internal cable AFTER docking the tablet in the keyboard dock.. that is while the tablet is docked connect the small keyboard battery cable carefully and voila both are good... let me know if that worked...
Mohanad el nokali Thanks for the tip, it indeed worked reconnecting the battery after plugging in the tablet . Which makes me remember the first time the issue occurred was when the internal battery was totally empty and I used keyboard's mini usb to recharge it instead of the tablet one. And then only plugged it to the tablet
Selective suspend was the only culprit with the issue I had with the keyboard dock.. Hardware surgery was never needed on my end, just addressed the software and have been fine since then.
+RRSYS.info - Roulette Prediction (Paul) it really shouldn't be an issue if the proper patches have been applied, but you can take a look at your device settings to see if you still need to disable selective suspend. I wrote out the steps and provided screenshots for Dell users right after it came out. They released an official fix for it but I don't think it was "pushed". You can view the walkthrough here though: en.community.dell.com/support-forums/mobile-devices/f/4586/t/19534855 scroll down a little and you'll see my guide with screenshots
This also fixed my problem of the keyboard battery not charging, or discharging. Battery was recognised by the tablet but nothing else. Disconnecting the battery connector and re-attaching whilst docked the tablet seemed to get it all working again.
+Jon Bielby Did this stay fixed for you? I have the same issue but everytime i disconnect and reconnect the battery it works for a wekk or 2 then goes wrong again.. just wondering if yours stayed working.. Thanks
Mine won't charge through the keyboard micro-usb OR docked to the tablet. Also, I thought I had a bad tablet because it went into a boot loop that couldn't be fixed except by disconnecting the tablet battery and CMOS battery, but I only had the problem when I attached my separately purchased docking keyboard with apparently dead battery.
As @plavevski and others reported a long time ago with my "dead" K12A disconnecting the battery-connector and waiting some seconds solved the problem of no responding keyboard and touchpad. Additionally I dis- and reconnected the both connectors to the contact-pins, although the connections looked perfect.
hi, thanks for the yideo. helped much. keys + touchpad don´t work. 2 screwdrivers + 1 creditcard to open. then reconnect all and i had a fully working keyboard and no problems with contact to support and wasted time. time in total: see te video, read some good comments and make workaround(30 minutes).
@@luttekikker Not sure what you are referring to? The unit is powered and charged via a USB to the tablet. It doesn't go through the Key board. The keyboard battery would be charged via the tablet.
Ahhhh almost a week since I found this video, and now my keyboard dont charge... i notice it was 100% , but then slowly started creeping down whilst plugged in... I tried connecting the keyboard on the standalone charge port on the hinge and noticed the LED charge light dont illuminate, so ill try this fix.....
Unfortuately, opening the keyboard shell is the way to fix this, even though its a SW issue. Good how-to video on opening the shell. To restore touchpad operation, open the keyboard shell, dock the keyboard to the tablet, disconnect the keyboard battery connector, then reconnect the connector. Keeping the keyboard docked to the tablet while you disconnect and reconnect the keyboard battery is essential. That resets the bit that connects the keyboard battery to the touchpad. To keep the touchpad from failing in the future, only recharge the keyboard battery while it is docked whenever the keyboard battery power drops to 0%.
Seconded. Bought a refurbished Czech keyboard from eBay for a Dell Venue 5130. When it arrived I connected to the Venue 11. All worked, except the battery showed as not present. A quick google found a Dell article saying that if the battery in the keyboard drops too far, you will see this, and the Dell solution is to charge the keyboard directly from its micro-USB connector. Did this, and sure enough the second battery then showed up when I next docked it and was now charging through the Venue 11 itself. BUT, no trackpad. This worked before I charged it directly and as others have reported, this can break the Trackpad functionality. Left and right click still worked, but could not move the cursor. I have two Venue 11s (1x5130 and 1x7139) and also 2 keyboard so I was able to prove it was not an issue with the tablets themselves as both worked fine with my original (UK) keybaord. Firmware, updates, SynaFxUtil - nothing worked. This video set me on the right path. All I did was disconnect the internal battery in the keyboard WHILE docked to the tablet. Didn't adjust any other cables. Waited 30 secs. Reconnected keyboard battery, rebooted and yay!, keyboard and trackpad working and battery still available. I firmmly believe the direct charge of the keyboard initially caused this issue. Thanks to OP and Robert Jackson for the info.
+Abz Hussain mine works without issue. Battery, keyboard and touchpad all fine, did not do anything special. Did do a clean install of win 10 though (kept nothing) and applied latest dell bios, that's it. Good luck!
Did this permanently fix the keyboard for anyone? I have one of these and the whole thing stops working regularly.. The connection of the keyboard does trigger the tablet/desktop mode switching in windows 10, and the second battery connects fine, but neither the keyboard or mouse works.. Opening the keyboard and pulling the battery, then reconnecting it always fixes it.. but it will go wrong again in a week or so.. Its getting to the point I leave the screws out so i can pry it open as needed.. Not a great fix. I'm wondering if i can somehow add an external switch that will cut the power from the battery off, which seems to reset something inside the keyboard.. And if so.. which wire should i be hooking that into.. the battery seems to have a lot of connections for its monitoring functionality..
i bought a used 1739 vpro old bios 16 i think. win10, both batteries charged fine. updated bios and it messed everything up. windows wouldnt boot. keyboard battery drain etc. nice unit but has WAY too many flaws
Great video of displaying what the internals of these keyboards look like. However - I found if it this doesn't fix the issue - the actual dock port on the tablet may be the cause. At that point - you would need to call Dell for a replacement (If under warranty).
So I have problem about mobile keyboard and try so many way to improve. but i can't solve it. My problem is: Keyboard is work fine Battery keyboard is not recognized with command alert from tablet (not communicate with tablet or replace battery) When i plugin mobile keyboard, the led is turn on 10 or 30 second and off forever.I try this way and regedit but nothing happen. i buy from us and now i am in VietNam. What can i do, guy ? Somebody like me ? Pls, help me
+chris bonnet tks for your answer, i am checking battery of keyboard (it's die or empty to make sure) and find another driver or something update from dell to solve it. except everything fine. so sad. price of battery keyboard too high.
Some more info, if the keyboard isn't working, likely it is the Human Interface Device Driver. Go, here diagnose keyboard typing issues. dell.com/support/home/us/en/04/product-support/servicetag/8M9GR02/diagnose?rvps=y Works often for me. Run Keyboard Diagnostics. Trackpad problems remove center battery cable test, then plug back in while docked. Last and final fix, avoid Dell.
Does anyone know if OS version or keyboard firmware version makes a difference here? I am running the latest firmware for the keyboard, all drivers. Windows 10... Everything up to date. I think from reading elsewhere online that the problem were facing here is probably a hardware one and its not firmware / driver dependent. Sucks. Then again maybe it could be something fixed with a newer firmware, but at this poing does Dell still care. This tablet, despite being great is getting a little long in the tooth...
not a very good video you damaged both plugs input and other come on bud look at the broken edges in 35 years ive never broke these strips at least you advised people not to try to fix
Since last night, my Venue 11 pro 7140 has been automatically shutting down when I dock the keyboard. I followed your instructions, removed the battery and it now works again!
However, I wonder if the issue would remain even with a new battery.
I came to this video because I was experiencing the same touchpad issues, and had already tried every variation of firmware/regedit/software fix out there, to no avail. I was finally committed to taking the keyboard apart but, as I was watching this video, the touchpad magically started working again! It has been dead for 2 days, but all of a sudden it just began working. Nonetheless, I thank you for making this video, as I may have to take the keyboard apart down the road, but for now it seems to have been scared into action by the threat of being dismantled. Cheers!
I notice there are some "flex" issues on my keyboard. With the tablet attached, if I lift it up by the right hand corner, or hold it up by the right hand corner, the trackpad stops working. The metal case feels really stiff, but apparently it's not. OR maybe the flexing is moving a poorly connected cable? That's what I'm wondering after this video.
My keyboard was fully dead, so I thought, for over 2 years. Opened it up after watching this video, cleaned a few contacts with isopropyl alcohol and it worked!!
Glad to hear that!
I have a Dell Venue 7140 and this video gave me the courage to open my keyboard and modify the hinge! So, yes, it's possible to increase the lean angle. Remove the hinge (3 screws on each side) and wire connectors on both sides. Remove the shaft nut (do this one side at a time so that you can use the other side as a reference for the angle and the hinge friction/resistance). Then remove the outmost washer and move the hinge mechanism 1 or 2 mm outwards to give your dremel space to work. Use the dremel and chisel off some material on the inner part of the shaft, the part that makes the hinge stop at a specific angle. I probably took off less than 1mm material, increased the angle by maybe 15 degrees, but I then found out the limiting factor is the hinge backpiece rubbing on the keyboard bottom plastic (so don't chisel off too much material). The end result was great, using math I calculated the angle to 38 degree (or 128 if you will) and still not tip-over-critical.
Harri Harju Interesting, I'll have to try that. I just removed the bottom of the keyboard to disconnect the battery (and this got my keyboard working again.... for now). It was assumed that the reason for the low lean angle is due to the weight of the tablet part being too heavy and thus too much of a lean and the keyboard would tip off the desk. However it looks like you've found a little more room to work with.
Since my keyboard is now already compromised looks like this little "mod" is something I might just try. I just got a new dremel (knockoff brand) last week. Time to put it to use!
Did the mod. Took about 5 min total once I had the keyboard opened and the hinge assembly removed. I kept the nut on and used one of the cut-off wheels to just trim the little tab that limits the hinge travel. Now the hinge turns and turns and turns....ect freely. The only limiting factor is the hinge hits the body when opened far enough. That plus right around that vicinity the entire unit Really wants to tip backwards.
So far so good. Very happy with the results. It leans JUST enough to make viewing comfortable. Totally FREE mod, took nothing but some time....
+Brendan Beck would be interested in a video how to
Thank's Mate,this is still helping people after 7years, the screws got me under the rubber on my tablet 5175 "pretty much same as venue 11", glad you did this video.thumbs UP.
Do you think this device is still worth buying in 2021? The same model (with extra battery in the keyboard dock) can be bought now for around 280 euros. I am looking for an ultraportable Win10 laptop and this Dell looks great due to the full HD screen with IPS panel (mostly it's just HD panels they use).
@@luttekikker Hi, sure i think still good for 2021, my wife uses 5175 Tablet everyday morning and nights after work. The extended keyboard umm not so good we had to replace a month ago due to hinges being so tight "from factory" it broke the hinge where stylus goes into keyboard..replacement Model T54KN keyboard/extended battery can still be bought for about 100AU on ebay..
Disconnecting the battery on my unit resolved the trackpad not responding issue.
My situation started after charging the keyboard directly via micro usb.
Must be due to some update over the lifetime of the product.
During the initial purchase of my 7130, I know I charged the keyboard multiple times on it's own. Last case rendered it useless until I removed the battery cable for 30 seconds.
Thanks for the video and your time!
I bought a used keyboard dock on ebay. When I got it, my Dell Venue 11 Pro(7130) wouldn't recognize the battery & it wouldn't let me charge my tablet while docked. The keyboard worked fine. So I started researching online about this problem. I tried various 'fixes'. None worked. I even tried the fix mentioned in the video above. Didn't work. So I kept searching online. I found a thread on the Dell support blog. It said to re-load the most current BIOS while the tablet is docked to the keyboard. I tried it. And sure as hell it worked! I hope this helps some of you looking for a fix to your keyboard battery problem.
Thanks for posting this. I also bought a used keyboard from Ebay and had the same problem. I reloaded the latest BIOS and it worked. Now the keyboard battery is recognized and is charging. Thanks.
Same here! The trackpad, keyboard all works fine, but i couldnt charge it. Reloadig the bios as im writing this comment. Will update later.
This totally worked for me, I had the same non working trackpad, after opening up the keyboard and disconnecting and then reconnecting all the cables it came back to life. many thanks for the Video.
Can i ask i charged my mouse and keyboard in the charger and it doesnt work even thos uts lighting up
Venue 11 Pro 7140 here. This video seems to have fixed my issue. The 2nd battery was detected and everything keyboard/trackpad related was showing in the device manager but nothing was responding to touch/key press. After taking the keyboard apart and re-seating most of the wires the issue is fixed. I also updated the BIOS for good measure but I don't think it changed anything related to this.
Excuse me, do you know any solution to charge the main battery? It stopped charging at the moment
I would be grateful if you could suggest any solution in my issue. I just bought a used keyboard for my 5130 tablet. Keyboard keys and touchpad works fine when attached to tablet. But the battery is not recognized in windows 10. The status is "Battery 2 not present" in Dell's power manager and "The battery is not available for use" in windows power manager. Moreover the battery is not detected in BIOS. I have charged the battery from its mini-USB port and seems to be charged ok (white led during charging). The battery is only detected on the dell's diagnostic test and shows its remaining charge (e.g 91% when i run the tests) and "n/a" in the health status.
I opened the keyboard and disconnected/reconnected the battery. When battery is disconnected, the keyboard and pad does not work. When reconnecting the battery they work fine but still the battery is not recognized
Try to remove the battery from the tablet, and plug your charger while Windows is running.
Thank you for your answer. You mean to remove the actual tablet battery or the dock battery? I have tried to remove the dock battery with no result.
+Georgios Theodorou I mean the Tablet battery.
This is fairly old so I'm sure you've moved on, and have fixed this. But in the event someone stumbles on this I would like to provide them with the information to fix it. At the time of your posting the keyboard would not self charge. Which means once it dies its dead until you charge it separately. They came out with a BIOS update that then fixed that issue. However, the PC can still only charge the battery from 1%-90% so you have to charge the dock separately until it hits at least 10% or it won't work.
I had this exact problem a few months ago when I found that solution. Currently I'm experiencing other peoblems, and that's how I stumbled upon this.
7130s - my seeing battery in the keyboard but not the keys or touchpad... Strange that it works with Latitude 11. Tried all the drivers so is it the time to dissasembly..?
Hi I did this. And charging light comes on for short time then goes off. Is this normal? What now?
tengo un pregunta Venue 5055 Pro table pero no tengo el teclado de fabrica solo tengo la tablet pero no me funciona el usb al menos que la tenga conectada ala corriente desde que le quito el cable de corriente deja de funcionar el puerto usb es normal eso el sonido suena entraño cuando le quitoel cable de la corriente si me pueden ayudar con la informacion por favor
on my kb some keys not working - 5, 6, 7, 8, 9, 0 and arrows (right and down). do you think printed circuit has been broken? all other keys, track pad, battery works
Thanks for the video, I don't have any issues with my keyboard but I am very interested if it is possible to adjust the hinges to get a little more opening angle. Trying to see the hinges in your video but couldn't quite make out what is limiting the opening. Any thoughts would be appreciated.
rexburke yes, I would like to do that also. Just need to pluck up the courage to open it up and study that hinge. With the lighter 7140, it could certainly tilt back more without falling over. Who will volunteer?
@@jamesregan6951 @poruatokin the hinge itself is the limiter it opens up to a degree. Thats it
I just solved my battery not found problem by updating from BIOS A13 to A14, just released, while the tablet was docked in the keyboard. The Dell diagnosis tool which could be invoked during boot shows the detailled battery status like charge level, health, voltage and current. Before the charging led was sending a morse code like 3x red 1x white, now it is stable white, still chargin in Win10. The communication with the 2nd batter now seems really to work, so this was a software problem with some deadlock situation.
I've seen the 3x red 1x white morsecode on my 7440/keyboard as well! I blamed it on the 7740! I think I'll try another keyboard on it, one that has a working battery (the problematic combination has a "dead" battery, although now I'm thinking it's a battery firmware update issue). My BIOS already got bumped to A15 (with the keyboard NOT attached, regretfully). Do you have any suggestions how to upgrade the battery firmware at this late stage?
I have another problem
my keyboard an touch-pad is working fine but battery is not !!
I charged it alone first time until led is off
now windows said :
battery 2 full charged 100%
and it doesn’t work !!! , my device battery down first then shut down as there is no other battery
I don’t know what is the problem , I upgraded my bios to the latest version A13
the problem still
any suggestions
+Mohamed Melouk did you fix this?
You saved my life....Thanks man! Disconnecting and connecting battery connector solved the problem.
Could you please make a video about heatsink mod for the Dell Venue 11 pro?
hello, do you know size of screws ? i want to change it, thanks.
I recently got a Dell Venue 11 (7140) along with the Mobile Keyboard with the internal battery. The keyboard itself worked as expected but the Venue tablet did not recognize the keyboard battery, In fact the tablet only showed Battery #2 charging and Battery #1 as not available, with or without the keyboard attached. Pretty strange? However my fix came after upgrading the BIOS (A01 to A11) while the keyboard was attached. And now everything seems to work. Hope thus helps someone else. Thanks.
Disassebly the keyboard and disconnect battery, wait for 10-20 min and connect it back. It helped me.
Mine works and charges well, but the only issue it has is that the tablet doesn't display the keyboard's battery status.
Any help would really be helpful.
Thanks.
Sadly never was able to fix that issue.
I tried everything on my keyboard, and nothing works, tried disconnecting the battery from keyboard, modifying registry, unchecking the options on device manager, and still have no function on this damn keyboard, i'm thinking about buy a new keyboard, but don't know if buy the same model or slim one, somebody knows if with a new keyboard, the tabled will not fail again regognizing the new one?
hi , i followed your guide and the keyboard worked flawlessly BUT without the extra battery connected... when i try to connect the internal keyboard battery the touchpad stops working, did you face that issue ?
Yes, I had to leave the battery cable disconnected. Stupid which means i have no extended battery life from the dock now. But on the plus side the keyboard works!
Ok so i found a solution! I connected the keyboard battery internal cable AFTER docking the tablet in the keyboard dock.. that is while the tablet is docked connect the small keyboard battery cable carefully and voila both are good... let me know if that worked...
Mohanad el nokali Thanks for the tip, it indeed worked reconnecting the battery after plugging in the tablet . Which makes me remember the first time the issue occurred was when the internal battery was totally empty and I used keyboard's mini usb to recharge it instead of the tablet one. And then only plugged it to the tablet
Yes i found out that you should never usee the keyboard's microusb to charge it... it almost always hangs after doing so
Yes, on my second keyboard. I just removed the battery for good.
I had problems after updating the Intel drivers, the keyboard worked occasionally. I removed the battery and everything works fine.
Selective suspend was the only culprit with the issue I had with the keyboard dock.. Hardware surgery was never needed on my end, just addressed the software and have been fine since then.
+id6klub how exactly did you do that fix software wise, was it a setting
+RRSYS.info - Roulette Prediction (Paul) it really shouldn't be an issue if the proper patches have been applied, but you can take a look at your device settings to see if you still need to disable selective suspend. I wrote out the steps and provided screenshots for Dell users right after it came out. They released an official fix for it but I don't think it was "pushed". You can view the walkthrough here though: en.community.dell.com/support-forums/mobile-devices/f/4586/t/19534855
scroll down a little and you'll see my guide with screenshots
This also fixed my problem of the keyboard battery not charging, or discharging. Battery was recognised by the tablet but nothing else. Disconnecting the battery connector and re-attaching whilst docked the tablet seemed to get it all working again.
+Jon Bielby Did this stay fixed for you? I have the same issue but everytime i disconnect and reconnect the battery it works for a wekk or 2 then goes wrong again.. just wondering if yours stayed working.. Thanks
Thank's for the solution. My keyboard was not reponding anymore and it was a connection problem.
My keyboard can't be charged through the keyboard micro-usb
Is it everybody's keyboard can be charged?
Mine won't charge through the keyboard micro-usb OR docked to the tablet. Also, I thought I had a bad tablet because it went into a boot loop that couldn't be fixed except by disconnecting the tablet battery and CMOS battery, but I only had the problem when I attached my separately purchased docking keyboard with apparently dead battery.
Thank you. Your video just saved me from kicking my device.
Thank you. It worked for me also. I opened up as in the video, Disconnected the battery and the dock connectors an put back.. It start working,
As @plavevski and others reported a long time ago with my "dead" K12A disconnecting the battery-connector and waiting some seconds solved the problem of no responding keyboard and touchpad. Additionally I dis- and reconnected the both connectors to the contact-pins, although the connections looked perfect.
hi, thanks for the yideo. helped much. keys + touchpad don´t work. 2 screwdrivers + 1 creditcard to open. then reconnect all and i had a fully working keyboard and no problems with contact to support and wasted time.
time in total: see te video, read some good comments and make workaround(30 minutes).
I removed the key board battery. Key board works fine without it. Not sure what the battery does except lights up the keyboard keys.
You can't power the actual tablet with the battery that is built in the keyboard so you can work longer without being connected to a wallplug?
@@luttekikker Not sure what you are referring to? The unit is powered and charged via a USB to the tablet. It doesn't go through the Key board. The keyboard battery would be charged via the tablet.
I also have this type of problem with my laptop. Will try to do this. Thanks
Thank you so much. Very helpful video. Worked for me too.
Ahhhh almost a week since I found this video, and now my keyboard dont charge... i notice it was 100% , but then slowly started creeping down whilst plugged in... I tried connecting the keyboard on the standalone charge port on the hinge and noticed the LED charge light dont illuminate, so ill try this fix.....
Unfortuately, opening the keyboard shell is the way to fix this, even though its a SW issue. Good how-to video on opening the shell. To restore touchpad operation, open the keyboard shell, dock the keyboard to the tablet, disconnect the keyboard battery connector, then reconnect the connector. Keeping the keyboard docked to the tablet while you disconnect and reconnect the keyboard battery is essential. That resets the bit that connects the keyboard battery to the touchpad. To keep the touchpad from failing in the future, only recharge the keyboard battery while it is docked whenever the keyboard battery power drops to 0%.
Seconded. Bought a refurbished Czech keyboard from eBay for a Dell Venue 5130. When it arrived I connected to the Venue 11. All worked, except the battery showed as not present. A quick google found a Dell article saying that if the battery in the keyboard drops too far, you will see this, and the Dell solution is to charge the keyboard directly from its micro-USB connector. Did this, and sure enough the second battery then showed up when I next docked it and was now charging through the Venue 11 itself. BUT, no trackpad. This worked before I charged it directly and as others have reported, this can break the Trackpad functionality. Left and right click still worked, but could not move the cursor. I have two Venue 11s (1x5130 and 1x7139) and also 2 keyboard so I was able to prove it was not an issue with the tablets themselves as both worked fine with my original (UK) keybaord. Firmware, updates, SynaFxUtil - nothing worked. This video set me on the right path. All I did was disconnect the internal battery in the keyboard WHILE docked to the tablet. Didn't adjust any other cables. Waited 30 secs. Reconnected keyboard battery, rebooted and yay!, keyboard and trackpad working and battery still available. I firmmly believe the direct charge of the keyboard initially caused this issue. Thanks to OP and Robert Jackson for the info.
Anyone got their battery keyboard working on windows 10. i have tried every fix out there and it just doesnt wok. really pissed off with dell.
+Abz Hussain mine works without issue. Battery, keyboard and touchpad all fine, did not do anything special. Did do a clean install of win 10 though (kept nothing) and applied latest dell bios, that's it. Good luck!
Did this permanently fix the keyboard for anyone?
I have one of these and the whole thing stops working regularly.. The connection of the keyboard does trigger the tablet/desktop mode switching in windows 10, and the second battery connects fine, but neither the keyboard or mouse works..
Opening the keyboard and pulling the battery, then reconnecting it always fixes it.. but it will go wrong again in a week or so.. Its getting to the point I leave the screws out so i can pry it open as needed.. Not a great fix.
I'm wondering if i can somehow add an external switch that will cut the power from the battery off, which seems to reset something inside the keyboard.. And if so.. which wire should i be hooking that into.. the battery seems to have a lot of connections for its monitoring functionality..
I didn`t find a fix. But u can just use keyboard without battery.
i bought a used 1739 vpro old bios 16 i think. win10, both batteries charged fine. updated bios and it messed everything up. windows wouldnt boot. keyboard battery drain etc.
nice unit but has WAY too many flaws
Great video of displaying what the internals of these keyboards look like. However - I found if it this doesn't fix the issue - the actual dock port on the tablet may be the cause. At that point - you would need to call Dell for a replacement (If under warranty).
Thanks a lot for the video. it helped me
good advice for some bad for others mate by the way there is no way to recharge that internal battery why they got stupid and did this who know
So I have problem about mobile keyboard and try so many way to improve. but i can't solve it. My problem is: Keyboard is work fine Battery keyboard is not recognized with command alert from tablet (not communicate with tablet or replace battery) When i plugin mobile keyboard, the led is turn on 10 or 30 second and off forever.I try this way and regedit but nothing happen. i buy from us and now i am in VietNam. What can i do, guy ? Somebody like me ? Pls, help me
+Hùng Võ I believe the problem is dell has a fail safe software that is deactivates the battery thinking it is non OEM.
+chris bonnet tks for your answer, i am checking battery of keyboard (it's die or empty to make sure) and find another driver or something update from dell to solve it. except everything fine. so sad. price of battery keyboard too high.
You made my day, thanks.
Some more info, if the keyboard isn't working, likely it is the Human Interface Device Driver.
Go, here diagnose keyboard typing issues.
dell.com/support/home/us/en/04/product-support/servicetag/8M9GR02/diagnose?rvps=y
Works often for me.
Run Keyboard Diagnostics.
Trackpad problems remove center battery cable test, then plug back in while docked.
Last and final fix, avoid Dell.
Dear Hendrickson, thanks for your sharing which help me solve the same issue.
Snap tabs from hell.
Does anyone know if OS version or keyboard firmware version makes a difference here? I am running the latest firmware for the keyboard, all drivers. Windows 10... Everything up to date. I think from reading elsewhere online that the problem were facing here is probably a hardware one and its not firmware / driver dependent. Sucks.
Then again maybe it could be something fixed with a newer firmware, but at this poing does Dell still care. This tablet, despite being great is getting a little long in the tooth...
not a very good video you damaged both plugs input and other come on bud look at the broken edges in 35 years ive never broke these strips at least you advised people not to try to fix
Thanks bro
Any one have a toshiba