Customer Feedback Systems

Winning in Service Markets. How to design effective Customer Feedback Systems to become a customer-driven learning organization? I share my thoughts on this topic in the video.

[@dominiqueantonini8021]

Excellent! Thank you Professor Wirtz

[@ProfessorJochenWirtz]

The video is based on Winning in Service Markets Series - www.amazon.com/gp/product/B0769F4HWZ/ref=dbs_a_def_rwt_bibl_vppi_i13