How to Reach Facebook & Instagram CUSTOMER SERVICE!
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- Опубліковано 4 жов 2024
- Here's how to get live chat with FB and IG customer support -- with a real human being! This method works for FB business pages and IG professional accounts.
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UPDATE: Some people aren't seeing the same screen I'm seeing after you click on the "Get Started" button, and in those cases it's not clear what to click on next when you hit that roadblock. If I find a solution, I'll let you know!
Could you send me a link to your screen?
Hey guys - thanks for watching! It turns out that lying down while filming is harder than I thought, LOL. 🙂
Thank you so much. I was able to chat with the facebook support regarding my Instagram issue . ♥
Yay! I‘m so glad to hear that!
How
After watching 300 videos this video helped me
I’m so glad! 🙂
Hello!!
Please I couldn't found the get started button? 😭
Thanks for bringing this up. Apparently some other people are having this problem, too! I checked with FB, and it's indeed a coding error within FB. What you need to do is go to "Help & Support" and then "Report a Problem." No guarantees that FB will fix it immediately, but that's the path to take for a chance for it to be fixed. I wish I could help you more!
do you think you can help me? My instagram has been disabled for a month for no reason whatsoever and I dont have access to the live chat despite having the ad account.
Hi Kate. Thanks for reaching out! Unfortunately, I'm not an expert in account recovery. The only thing you can do at this time is report to FB that you can't access Live Chat - everyone should have access to Live Chat, so if you don't, it's a problem within the FB/IG/Meta system. Sorry I can't help you more!
@@DelawareShoutOut thank you for replying. Do you think you can tell Facebook for me? I sent so many appeal forms and I have no reply. I also don’t have access to the live chat.
I'm sorry Kate. Facebook will only want to hear from the account owner or admin. Sorry I can't help you more.
@@charlesthomas1737 no comments, likes hidden, looks like a scam to me
@@Nadia_soliss Is not scam am only trying to help
hello mam, I had deleted my account..and i want to reloggin in it but i had forgot my password.. its last date of deletion is 24 september 2022 .... please mam help me
Hi Arjun. Thanks for reaching out, and I'm sorry - I don't know how to solve that problem or if it can be solved, since the account no longer exists.
no triangle so no Help and Support option. Desperate for help since my reviews are disappearing off my facebook page!
Oh no! Check out my video about how to find missing reviews - it‘s from 8 months ago. Hopefully that will help!
thank you so much, you're the best, i am currently chatting with a facebook agent right now....thank you so much!
I’m so glad the video was helpful, and I hope your chat with Facebook went okay!
How did you get there? The tutorial doesn't work :(
These Sexbots keeps viewing my story And I am so sick and tired of them viewing my Instagram Story for no reason. And now I am very Mad Because. The sex bots Keep. Watching It
So I wish these bots. Need to be gone forever I wish this bots need to leave
So I need help. Stopping These sexbots from coming back To my story like I made.
Wow
Thank you it’s help a lot
I'm glad you found it helpful!
I don’t have a Facebook and it keeps connecting to my Instagram. It’s now hacked comepletly and changed my email and number. How do I get it back
I'm so sorry you're dealing with this! I recommend doing a Google search for people who can help, and be sure to check their Google reviews to make sure they're legit.
All thanks to MEDIATECH03-He never submits his work late, he always has answers to my questions no matter how many tasks are on his plate, and he always has a cheery, bright demeanor and is nice to everyone. This is why I’ve really liked having him on my team...
Hi, I have a question. When making video calls and one of the people takes a screenshot, a notification appears that that person took a photo. This notification shows the number of times the person took a photo? that is, if you only took a photo, will a single notification come out? I made a video call and I got that message, but I don't know if it's certain that that person didn't take more photos of me.
please help me with this question
Thanks for asking, and I’m really sorry. I don’t have experience with video calls. I wish I could help you more.
When you press get find answer or contact support it’s not the same screen that shows like you show on your video , it’s show here things about troubleshooting , advertising , about meta , best practices , what to do if your … etc.
Yes, unfortunately FB has changed a lot since the video.
Hey Brooke after the visit business help center step, I’m having problems with the business manager aspect of the video. After I clicked on “Get Started” on the “Find answers or contact support” section, it took me to a “How can we help page” that shows options like “Policy and Account Security “ or “Billing and Payments”
Hi Jeremy - Thanks for reaching out about this! Some other people are also getting stuck with a different screen -- oh, the joys of FB! I checked with FB, and it's a coding error within FB. What you need to do is go to "Help & Support" and then "Report a Problem." No guarantees that FB will fix it immediately, but that's the path to take for a chance for it to be fixed. I hope that helps!
@@DelawareShoutOut hey Brooke!Thank you so much for this video by the way! I did have the same issue with not being able to access the live chat so I filed a report. Do you know if they will eventually answer the report, even if it takes some time? Thank you so much again for taking the time to help us all out 💓
That's a good question, Sabrina! I'm not sure if FB will give a personalized response to you, but they may fix it and one day you'll see that the problem you reported is no longer a problem. :-) Hopefully that happens sooner rather than later!
What if my ig was not linked to my fb account ?
Then you can’t use this method, unfortunately.
All thanks to MEDIATECH03-He never submits his work late, he always has answers to my questions no matter how many tasks are on his plate, and he always has a cheery, bright demeanor and is nice to everyone. This is why I’ve really liked having him on my team...
cant see the chat option !!!!
Thanks for letting me know this. I've contacted FB because apparently a couple other people were having the same problem, even when trying to do this during FB business hours (you might not have a chat option if doing this outside of business hours). FB says it's a glitch and they want people to report it through their Help Center so they can fix it. You'll want to report the problem to FB by going to Help & Support --> Report a Problem --> Something went wrong. I hope that helps in the meantime!
@@DelawareShoutOut did you manage to get back your disabled account ? My account has been hacked and i am not able to do anything. Nor getting codes or anything
@@ThePerfectionModels There hasn't been much progress, unfortunately. The only thing you can do is report the fact that you can't access live chat through the Help Center, and hopefully they'll fix it so you can talk with someone there. I wish I could help you more!
Im not getting option I checked in night is that any days are there particularly
Thanks for asking about this. It should be available any day of the week during "business hours" (Eastern or Central time in the US). If you're still not getting the option, it could be that there's an error on FB's part, and you can report it by going to Help & Support --> Report a Problem. I hope that helps!
I don’t have a Facebook 😢
It’s okay! You don’t need FB to survive. 🙂
Put in description the link of support chat, not your page!
It's impossible to provide the link to support chat because you have to go through your own FB account to reach support. That's why I created a video to show you how to get there. If you just needed a link, no tutorial video would be needed. :-)
Hello guys I recommend👆him to you guys He helped me fix mine within 30 minutes
@@DelawareShoutOut Hello guys I recommend👆him to you guys He helped me fix mine within 30 minutes
could you send a link? mine doesn't show 'find answers or contact support' even tho I'm on business manager.
even if the link won't work just send it please
Sorry - links are often blocked on UA-cam comments, and the link wouldn’t work anyway. Please go to Report a Problem in Help & Support to let FB know it’s not showing.
@@DelawareShoutOut for a big of a social media platform it is, it is shitty in every possible way. especially Instagram. The only reason I need help rn is because my Instagram has one removed comment and one removed story for the wrong reasons. I mistakenly had my account shadowbaned for 4 months now...
I tried reaching Instagram in every possible way by letting them know it was their mistake yet I got nothing. I saw a YT video saying that I can only contact them through facebook so I just recently made a page just to get in contact with them. Even when I did all that just to get in touch with them, nothing seems to work. ISTG. It doesn't make sense at all tf...
@@stephaniecookey5020 why does he get barely likes or comments? or ppl saying thank u? to me he looks like a straight up scam.
@@Nadia_soliss His not he fixed mine saw recommendations videos of his job and also he did asked same question you asked he told me it was all because of security measures he deletes his comment
Very nice video !!☺️ I'll keep an eye for your upcoming videos !!!!🤗
Thank you so much!!! 😀
Hi Brooke, I'm having a challenge getting my ID Verified so I can Run Ads, Any Help would be great.
Thanks for reaching out. Unfortunately, account/ID verification really isn't my specialty. I wish I could help you more!
On Instagram
Hi I’m doing this from a iPhone and I don’t think it’s working well . After I click visit business help center things show up differently.
Thanks for bringing this up. Try it from desktop.
On
Instagram
I hope this can help me seriously !!
Hopefully!
There is no way we can get to this page anymore.. and the webpage is set out differently now. There are only shared articles instead of connecting to a live chat.. sadly the only way I can do is to report issue..not sure when I can get a response.
Thanks for sharing this, Angela. It's still working on my end, and I had a conversation earlier with FB re: the problem you've described (because others were having the same problem, too), and FB said you should report the problem, because you *should* be able to have the option to connect to Live Chat - i.e., there's something wrong on FB's end if you can't see that option. No guarantees on when you'll get it fixed, but that's what FB said to do. I hope that helps!
Hi Mrs brooke,
When I Make Educatio&Experience In My Linkedin Profile there's feature on off connections know your updates in their notifications bell;yes or no?
Please reply quickly???
Thanks for asking! In general, I'd keep that "off" while you're adding/editing information in your LinkedIn profile. Just FYI, I normally check my UA-cam comments once per day (Mon-Fri). I'm glad I saw this shortly after you posted it!
@@DelawareShoutOut Thank You Very Much Mrs/Brooke,But That Means They(My Connections/Network)Know/See in Their Notifications Bell-My Updates Of My Experience&Education In My Profile,Yes Or No?????????
Please reply quickly?????????
It's up to you if you want people to see the updates. Normally I don't like people to be notifying while I'm doing "construction work" on my profile. :-)
I can't see the start 😕😫
Oh no! Do you mean the start of the video isn’t showing, or „start chat“ isn’t showing?
@@DelawareShoutOut start chat I am going to email you
Thanks! Hopefully you saw my note to you.
I still can’t access 😭😭😭
Oh no! I wish FB would fix this bug so everyone with FB pages will have access to this. They're supposed to.
Mam, I need your help regarding some issue, where i can send you the photo of the issue and explain briefly.
Pls help
Thanks. You may email me at brooke@deshoutout.com, but I don't open attachments from unknown accounts, so please feel free to describe the situation the best you can. Or, you may ask your question here.
@@DelawareShoutOut my question is that when i try to switch my Instagram normal account to professional it always shows
"there was a problem with this request. We're working on getting it fixed as soon as we can"
I have reported this issue tried to contact Instagram but no response pls help!
Thanks for also reaching out to me by email. Hopefully you'll be able to et it corrected. Best of luck!
@@DelawareShoutOut How to reach Facebook live chat
@@deepanshusharma4746 The video provides step-by-step instructions. :-)
When i get to the part at 0:38 and i click Get Started. its permanently loading and doesnt go anywhere else
Sorry to hear that! That's an error on FB's end. Go to Help & Support and Report a Problem. FB may not respond right away, but that's all you can do short of going to Live Chat.
@@DelawareShoutOut I'll give it a shot. Thanks. I got 28 days til Instagram deleted my falsely disabled account.. denied appeal too /:
hello i have a question, would you need to run an ad to be able to access live chat?
@Edward Gardner what
@Edward Gardner who
No, you don't need to run an ad to access Live Chat.
@@DelawareShoutOut in my settings whenever i pressed what you did it didnt have the option to contact support any ideas why?:(
Thanks for bringing this up. Some people are missing the option to contact support, and that is a bug within the Facebook system. I have talked with Facebook about this, and they said you need to report it by going to Help & Support --> Report a Problem. There's no guarantee that they'll act on it quickly, but at least the problem is "in the system" to be fixed. Best of luck!
Can you upload the new tutorial video for mobile phone please? Because I’m having a very hard time to connect an live chat agent. Plus my Facebook has been hacked. So please respond. This is urgent.
Thanks for asking. On mobile, go to your Menu and you‘ll see the same options as on desktop. I hope that helps!
Question do you know where the education tab is in commerce manager
Sorry - I don't know that. I don't really have experience with Commerce Manager. Thank you for asking, though!
Hello, I am deaf and hard of hearing and my instagram is disabled with no reason. I need to contact directly to support live chat. I follow your directions on video and I stop by after 'Get Started' the site change differently from what I seen your video. How can I contact with support? I am loss what to do.
I'm so sorry to hear that. The best I can offer is to send a report through Help & Support that you don't have a chat option. Apparently it's a "bug" in the system if you don't have the option.
Hey ,I having the same issue ,not until when I was recommended to OFFICIALETHICSBASH. he help me out
Message him
On
Instagram
Can I contact them for non business purposes? As if there are issues I am facing with my account or whatever it may be
Thanks for asking! I believe it’s just for business page/advertising account purposes.
@Katie_001 😂😂 your account got created 40 minutes ago, did you really just create one so you can spam comments? Bruh.
@Katie_001 yeah idc about the fake 5k bot account followers
All thanks to MEDIATECH03-He never submits his work late, he always has answers to my questions no matter how many tasks are on his plate, and he always has a cheery, bright demeanor and is nice to everyone. This is why I’ve really liked having him on my team...
How come you don't mention Twitter? ALL of your followers see your tweet!!!
Not a fan of Twitter. I’m only on it because of the nature of my profession. 🙂
@@DelawareShoutOut How do you mean?
@@NathanAponte Twitter takes too much work for not enough result for most people.
Hey brooke, i am having problems to send the description of my problem. My account is deactivated but when i want to send the description of the problem there is a notification that i need to verify on instagram, but my account is deactivated so i cant go on instagram ...
I also have send you an email.
I hope you can help me 🙏
Thanks for reaching out. Unfortunately I‘m not an expert in reactivating accounts and am not sure where to guide you. I wish I could help you more!
How to contact Instagram...?
Thanks for asking! These instructions are for both FB and IG, assuming your IG professional account is tied to your FB business page.
On
Instagram
How to know what video or topic is trading on facebook
Sorry, I'm not sure what is meant by that!
How to Know which is the most searched thing video on facebook
Sorry, I don't have the answer to that!
How can I create ads free???
Thanks for asking! You can always create self-promotional posts and then not put any money towards the posts. Keep in mind that you won't get much reach. If you want to reach a lot of your target audience, you need to invest in paid ads.
@@DelawareShoutOut how can I create it when I want to create an ads without any paying??due to I see alot of video that said you must pay money each day,I think it's difficult for me .
@@majidmb6098 Thanks for asking. Just publish normal FB posts without putting any money behind them. Again, you won't get the results you're looking for, but they'll be free.
It doesn’t seem to work anymore because the support option is not there. I got my instagram account disabled for apparently being under age when I’m not 😭, please help.
I‘m sorry - the support option is supposed to be there. I wish I could help you more!
ON Instagram
On Instagram
I got my Instagram disabled cause they thought I was a bot. Now I’m at the risk of having my account permanently deleted 😞 I sent a photo of myself following the instructions of holding a paper with my name, @ and some code. I’m worried they still won’t give me account back after that..
@@chrisalva915 got the same issue, what happened to you?
Very helpful, thank you!
I'm glad it was helpful, Emilia!
All thanks to MEDIATECH03-He never submits his work late, he always has answers to my questions no matter how many tasks are on his plate, and he always has a cheery, bright demeanor and is nice to everyone. This is why I’ve really liked having him on my team...
Yeah this is definitely a year ago. Or idk why is support not an option for me yet! Probably the region
It is definitely frustrating!
@@DelawareShoutOut I don’t think i like Facebook tbh or Meta in all
All thanks to MEDIATECH03-He never submits his work late, he always has answers to my questions no matter how many tasks are on his plate, and he always has a cheery, bright demeanor and is nice to everyone. This is why I’ve really liked having him on my team!....
hello i hope all is well, please can you post the chat link ink in the bio so everyone can copy the link and try to contact facebook / instagram to be able to fix their problem ??? we are having issue that we are receiving email from instagram for the code to be able to login!!!!
Thanks for reaching out. Unfortunately, sharing the link doesn't work - I just tried it. You have to access it through your own account.
Way to "lay down" the commentary Brooke!
Thanks, my dear!
Is it still working?
Thanks for asking! It seems that for some people it works and for others it doesn't. It depends on their interface. I'm sorry I can't be of more help - FB is really quirky!
@@DelawareShoutOut How do I want another solution and another support? Instagram support or a team submits a request🥺
@@totaali8186 Thanks for asking. You may be able to report to Help & Support that you're missing the chat feature. However, don't expect a reply back. You could also try Instagram support. Again, mention you don't have the chat feature.
All thanks to MEDIATECH03-He never submits his work late, he always has answers to my questions no matter how many tasks are on his plate, and he always has a cheery, bright demeanor and is nice to everyone. This is why I’ve really liked having him on my team...
You speak very fast in your video and you miss lots of details to help others.
Thank you for your feedback.
This was clickbait. None of the this works.. it looks completely different as soon as I click get started it turns in to a rabbit hole in a loop mode cause they are doing everything in their power not to have to chat
Thank you for reaching out about this. Clickbait is when you intentionally mislead someone so that they click on your video even though the information is different than advertised. In this case, when I published this video, I was showing exactly how things appeared on my Facebook interface and hoped it would help others who are also hoping to reach live chat. I was able to reach live chat successfully when I published this video and am still able to reach them. Please also understand two other things: (1) FB is constantly changing its interface (and sometimes rolls out different interfaces for different users), so as UA-cam creators, we can only provide information as it stands at the moment we're publishing as we see it, and (2) I learned after publishing this video that the Live Chat hasn't been working for some people, and I reached out to FB about it, and they said it's a bug and you should report it by going to Help & Support --> Report a Problem. So since you're having problems, be sure to report it to FB. Thank you again.
On
Instagram
why we dont have all that option that facebook is so stupid
Yes, it is frustrating that FB doesn't give everyone the option!
@@DelawareShoutOut I can't do anything with my account now when I look for it from another profile it doesn't even exist and when I look for it my email is as if it doesn't exist only my name is what and with an old password it won't connect if they ever decide to open it for everyone, my account is not closed, maybe I can recover it
@@DelawareShoutOut hey , you still need help?
@@manster0006 Ugh! I'm sorry to hear that. Unfortunately I'm not an expert in account recovery. I wish I could help.
@@DelawareShoutOut I understand and I'm not asking anything from you, but these experts on this subject are pathetic, they are expensive, I don't know at all, we can't find them, no one helps
I can't live chat because i didn't pay for the create of FB page
So can you help of me how can i contact with them
Or can i contact with them on email?
Or can you tell me how can i talk with you as i can tell you my FB issue
@Pamela Peter's i want talk to you can you send me your gmail
@Pamela Peter's would you like to give me your what's app number?
Contacting Live Chat is possible with a business page, and even then it doesn’t always work. Sorry I can’t help you more!
@@DelawareShoutOut then send me your email or what's app
Hello can someone please help me out, My Facebook account was hacked, deleted or blocked Saturday in the morning it just kick me out from my account, than I got a message saying that someone had deleted my email from my account and asked if it was me who did that , I said no it wasn't me. I was not able to get in my account at all. than it just disappears and it's like I don't exist anymore. I'm trying to find out what happened or how to recover if it's still possible. How do I contact anyone from Facebook to get help ?
I'm so sorry - I'm not sure! Account recovery isn't my specialty, unfortunately. I hope you'll find a way to recover your account!
All thanks to MEDIATECH03-He never submits his work late, he always has answers to my questions no matter how many tasks are on his plate, and he always has a cheery, bright demeanor and is nice to everyone. This is why I’ve really liked having him on my team...
hi pls help me,it doesn't give me the option to access the screen on 1:32.pls help
Yes, unfortunately FB has a glitch where not everything sees the key options that I show in the video. Go to FB help & support and report the problem. There's no guarantee they'll act on it immediately, but at least you'll have a shot. Sorry - I wish I could help you more!