Thank you for this brilliant and clear explanation of the panel. My system was checked out by the installers two days ago and the hearing hasn't worked since. The Zone was set to 'Off'. These instructions have helped solve the problem.
Sir, thank you so much for the video..my electricity bill seems to be huge around 300 per month..An average of 22kw is consumed for this system alone. Is it normal ?
Hello sir,thank you for this video. I need one advice...in my apartment is floor and wall heating and cooling. Because it's summer i turn on cooling before 2 months and now when outside is very hot i cannot make indoor temperature under 25.5 Celsius. Can i do lower water temperature and how? Or some other advice? Thank you
Great video, thanks so much. When I try set indoor temp to 0.0 it won't go below 16 C. I'm sure it's a setting somewhere but can't find the right one. Any help would be appreciated!
Woke up this morning and the console was completely off, including the thermostats on the wall, even though the switch on the wall was on. Hasn’t tripped. Any ideas what has happened?
thank you for the video. Im trying to establish if there is a wireless controller that doubles up for the one on the tank (as ours is in the attic, not very convenient). Also, what is the best hot water setting. Ours has been set to standard by the installation company, but we've run out of hot water a few times and wondered if changing it to 'forced' would over come that?
you cant have 2 controllers so you need to move the controller somewhere easier to use, its just 2 low voltage wires. if you are running out of hot water check your hot water timer settings and make them more often, i did a video about timers on the channel, good luck
Hi Graham. Thanks for the informative videos, they have helped me understand the controller. However the question I can't find an answer to is why mine keeps reverting back to Eco mode on a regular basis. And as you say, it's not hot enough... Any thoughts would be appreciated.
Hi, I have this unit in the summer the tank was coming on once a day but for the last few nights it's coming on 4 times in 12 hours at night. Is this a fault? I'm tempted to turn the whole unit off because I'm worried about high electric costs.
Same issue with mine, it seems that when the heating is off and the outdoor temp drops to around 5 degrees it starts circulating the water around the hot water tank heat exchanger to keep the heat pump warm. When the hot tank cools down, it start the heat pump which then heats the water back up. Yes it does add to the costs but I guess it is to protect the heat pump from frost (It does not know there is antifreeze in the system 😕). I don't want to turn the hot water off at night as this seems to be a safety feature.
Hi all, I just installed Samsung heat with Joule cylinder. When you put on the heating and adjust the room thermostat , the heat pump will not fire up. Also the hot water valve will come on while the heating valve remain off. When you put on the (DHW) Domestic hot water the heating valve come on and when you increase the room thermostat the heat pump fire up and hot water start working. Please I need help
Hi there, we have a Samsung heat pump with a Joule controller. We had a power cut in the area yesterday and have been unable to get any heat through any of the radiators since. The samsung unit is operating and making usual sounds etc and water still heats.... just cant heat the house. Any tips?
@@myheatpumpchannel7577 thanks for the reply the install team actually did a terrible job and we've had to have them come in to fix there setup 5 times already
Hi. My rads are not getting warm. I've been in to water law settings but noticed that the heating front screen says water law (auto). How do I get off of auto?
We had a power cut. Our indoor thermostat is in blue like it should be but the "heat pump" isn't. We have no hot water. How do I turn the heat pump back on?
@@dannypearce457 it depends how you use it, i run my hot water only in cheap rate times at night and make a note that if i use it all early in the day i have to wait, but if you are impatient leave it on all day, it just potentially costs more
@@myheatpumpchannel7577 thanks for the reply! ive set the timers like in your other video, im just wondering do you turn the DHW to off and the timers will then kick in at the set times or does it have to switched to on to achieve this? Sorry if this sounds stupid
I have turned my heating off on the joule gen 6 controller and have both room stats turned down to zero. But at the same time ebery night the underfloor heating comes on?. Anyone know how can i stop this
Thank you for the great video. Any chance you could do something on configuring this gen 6 controller to use an external room thermostat? According to the manual, iIt is possible with field settings. However the options are greyed out for me for some reason (#2091)
@@myheatpumpchannel7577 cheers Graham.i did a video of my own Samsung experience here. I didn't understand the water law algo very well, but used the settings recommended by Joule ltd. ua-cam.com/video/9KG5X5EoJ7Q/v-deo.html
Thank you for this brilliant and clear explanation of the panel. My system was checked out by the installers two days ago and the hearing hasn't worked since. The Zone was set to 'Off'. These instructions have helped solve the problem.
Thank you so much. This might be a very simple video and really helpful for homeowners to know how to set some basic things.
Many many thanks . I spent ages trying to work out how to set the DHW!
Thank you for taking the time to make this very helpful video, much appreciated
You are simply the BEST, thank you sooooooooooooooo much, u r a life saver....
thanks glad to be of assistance
Is it possible to set a timer for the hot water?
This video saved my day!!! Thanks very much❤
Very informative... Thanks for the update
Sir, thank you so much for the video..my electricity bill seems to be huge around 300 per month..An average of 22kw is consumed for this system alone. Is it normal ?
Hello sir,thank you for this video. I need one advice...in my apartment is floor and wall heating and cooling. Because it's summer i turn on cooling before 2 months and now when outside is very hot i cannot make indoor temperature under 25.5 Celsius. Can i do lower water temperature and how? Or some other advice?
Thank you
Thanks for the very instructive video. I've set my DHW to standard but it keeps switching itself back to economic. Is there any reason for this?
Great video, thanks so much. When I try set indoor temp to 0.0 it won't go below 16 C. I'm sure it's a setting somewhere but can't find the right one. Any help would be appreciated!
Woke up this morning and the console was completely off, including the thermostats on the wall, even though the switch on the wall was on. Hasn’t tripped. Any ideas what has happened?
Hi, is there a smartphone app to also control the pump in addition to the panel? Thanks
is it possible to connect smart thermostats to this, for example nest or any other compatible device
Did you ever get an answer? Or figure it out.
We have this Samsung thing and a nest which doesn’t seem to work together
thank you for the video. Im trying to establish if there is a wireless controller that doubles up for the one on the tank (as ours is in the attic, not very convenient). Also, what is the best hot water setting. Ours has been set to standard by the installation company, but we've run out of hot water a few times and wondered if changing it to 'forced' would over come that?
you cant have 2 controllers so you need to move the controller somewhere easier to use, its just 2 low voltage wires. if you are running out of hot water check your hot water timer settings and make them more often, i did a video about timers on the channel, good luck
cam you share the model number of programmer being used for Samsung air source heat pumps?
Hi Graham. Thanks for the informative videos, they have helped me understand the controller. However the question I can't find an answer to is why mine keeps reverting back to Eco mode on a regular basis. And as you say, it's not hot enough... Any thoughts would be appreciated.
easy in your timers you have told it to go to eco, delete this timer and it wont happen again, there is a video for this if it helps
@@myheatpumpchannel7577 Thanks Graham I’ll take a look
Thank you for your vidéos. How do I turn solar pv in op status? Why sone functions are greyed out? Thank you.
Hi! At what setting should the dwh be? Should it be at least 50 or can I set it lower? Thank you!
Instead of my controller saying DHW, it says water law? Can't seem to get anything but lukewarm water out of the taps/shower.
Hi, I have this unit in the summer the tank was coming on once a day but for the last few nights it's coming on 4 times in 12 hours at night. Is this a fault? I'm tempted to turn the whole unit off because I'm worried about high electric costs.
Same issue with mine, it seems that when the heating is off and the outdoor temp drops to around 5 degrees it starts circulating the water around the hot water tank heat exchanger to keep the heat pump warm. When the hot tank cools down, it start the heat pump which then heats the water back up. Yes it does add to the costs but I guess it is to protect the heat pump from frost (It does not know there is antifreeze in the system 😕). I don't want to turn the hot water off at night as this seems to be a safety feature.
How do you turn water off from Samsung air source?
Hi all, I just installed Samsung heat with Joule cylinder.
When you put on the heating and adjust the room thermostat , the heat pump will not fire up. Also the hot water valve will come on while the heating valve remain off.
When you put on the (DHW) Domestic hot water the heating valve come on and when you increase the room thermostat the heat pump fire up and hot water start working. Please I need help
Hi there, we have a Samsung heat pump with a Joule controller. We had a power cut in the area yesterday and have been unable to get any heat through any of the radiators since. The samsung unit is operating and making usual sounds etc and water still heats.... just cant heat the house. Any tips?
Why should zone be set to zero? Shouldn’t it be set to 45-50?
My zones is at 5.0 is that normal where Having problems with our radiators not getting hot right now as well
5 means you are boosting the water in the radiators by 5c, sounds like your settings are too low, get the installer back and give them a kicking
@@myheatpumpchannel7577 thanks for the reply the install team actually did a terrible job and we've had to have them come in to fix there setup 5 times already
Hi. My rads are not getting warm. I've been in to water law settings but noticed that the heating front screen says water law (auto). How do I get off of auto?
its not that easy search for my video called samsung air source heat pump gen 6 hot to set weather compensation. good luck
Hi Graham- what’s the difference between standard, forced and power?
standard uses mostly the heat pump, eco leaves you cold, powerful uses the immersion and the heat pump all the time
Hi Graham, mine is set to Economic and it still keeps the system hot. Struggling to see the difference between economic and standard...
@@johncondon64 I think Eco forces the system to use only the pump at all times, i.e. no immersion?
We had a power cut. Our indoor thermostat is in blue like it should be but the "heat pump" isn't. We have no hot water. How do I turn the heat pump back on?
if you watch the handover video it shows you how to fix this, hope it helps
@@myheatpumpchannel7577 thank you Graham! Great help 👍🏻
Hi this in on my heating and my heating there no heat coming out do I need some one some look at it say error 911
The hot water is turned on how do I turn it off after use or does it stay on at all time?
it only stays on till its hot, then it switches itself off.
@@myheatpumpchannel7577 so would you leave the DHW on all the time as you would the heating? Or would it use unnessary energy
@@dannypearce457 it depends how you use it, i run my hot water only in cheap rate times at night and make a note that if i use it all early in the day i have to wait, but if you are impatient leave it on all day, it just potentially costs more
@@myheatpumpchannel7577 thanks for the reply! ive set the timers like in your other video, im just wondering do you turn the DHW to off and the timers will then kick in at the set times or does it have to switched to on to achieve this? Sorry if this sounds stupid
We are planning to get samsung heat pump are they any good?
yes i have had one for 12 years, i have the oldest samsung heat pump in the world in my office. i love them
How do I change the timing of the disinfection cycle ?
I have turned my heating off on the joule gen 6 controller and have both room stats turned down to zero. But at the same time ebery night the underfloor heating comes on?. Anyone know how can i stop this
you need an enginner something is set up very wrong
Please can someone tell me if putting the DHW set to economic is a good/bad idea? …..
bad, eco just drops the water set temperature 5 degrees so you have a cold shower every day
How can we put the heat pump into cooling mode?
basically you cant unless it has a cooling stat on it, its also a very bad idea to cool through a heating system
Thank you for the great video. Any chance you could do something on configuring this gen 6 controller to use an external room thermostat? According to the manual, iIt is possible with field settings. However the options are greyed out for me for some reason (#2091)
i will stick it on my list to do, bear with me
@@myheatpumpchannel7577 cheers Graham.i did a video of my own Samsung experience here. I didn't understand the water law algo very well, but used the settings recommended by Joule ltd. ua-cam.com/video/9KG5X5EoJ7Q/v-deo.html
Water pump symbol is not on