How to Work with Picky Nail Clients
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- Опубліковано 12 вер 2024
- On today’s Biz Talk, Habib and Tracey talk about those super picky clients who are never fully satisfied with their nails. Tracey recounts her experience with picky clients, how she communicated with them, and when it’s probably for the best to not do their nails anymore.
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“How do two brothers get into the nail care business?” This is the single most common question people ask us. There’s a long and rocky version but we’ll give you the short one. We have our fearless and unconventional mother, Young Salo, to thank. With a single-minded entrepreneurial spirit, she decided to start her own business at the age of 49. She had a passion for the nail industry and we did everything in our power to support her. In the end, this is a family business.
Greg, the older brother, became a licensed nail technician after switching gears from fire fighter’s training. He is energy personified and has a true passion for developing the best professional nail care products and education. Habib is the younger brother. He jumped in a few years later; taking a detour from medical school and a life in music. He brings his own creative mind for business, marketing and strategy. Unexpectedly, we are a perfect team.
Today, more than 20 years later, Young Nails Inc., is a professional nail care manufacturing company exporting to over 40 countries worldwide and distributing domestically to over 3000 stores. We’re respected for our next-level product innovation and education. Our mission is to bring you the best quality products and we’ll show you how to use them with incredible results. It’s really that simple.
Welcome to the Young Nails family!
I had a client like that. Kept her for 2 yrs even though I felt sick to my stomach on every day when I seen her name in my schedule on the day she was booked. after 2 years, I told her she needed to find a new tech, and she was furious. Said noone else would do her nails the way I did.etc etc.....
She was the first person I ever did that with, and I was soooo relieved she was gone. I have never had one like her since, and I am soooo glad I finally stopped working on her.
I pick on myself enough, so definitely don’t need a customer doing it. 😂😂 really enjoyed your talk. 👏👏 thank you.
This is what I needed to hear! I have a few clients that I physically become sick the morning of their appointment due to this!
Honey NOOO! YOU are worth more than money! God, The Universe will send you clients that will appreciate you. Appreciate yourself and you will get people who will appreciate you!!
I have a client who always puts her monocles every time I do her nails. She’s a nice lady but goodness she is picky as heck. “Polish under the nail tips, polish under the side walls, you forgot the corners, the smile line doesn’t match up with this one, this one is a little higher than this one”
I am a perfectionist but she is definitely taking it to another level. She is making me fall behind on my other clients and I just don’t know what else to do because after when I FINALLY fix everything she does end up happy. She doesn’t pay a lot of money for her nails lol this is a family owned nail salon so this is your typical $30 set, I’m at my wits end.. help me!
I don't mind if they are picky if it's legit. Because sometimes you can overlook something. And they pay for good beautiful nails. And I fix it if it's legit. But when a client comes back and praising you for your work and then says ; the other nailtech was cheaper and I got the glitter for free. I'm a very direct person , so I look at them( even be busy with their 💅) and then I say : first; I'm not the other nailtech and second; that's why you keep coming back 🙃 and then I procede with there nails. And I tell them never to say that to me again 🤔
Every time I watch biz talk I feel like I can make it as a nail tech. You goes are so motivating.
I have a small board with my nail shapes on them. That way people know what I think is the shape and they can pick the one they want.
As you always say, clear and straight communication makes the difference
I love Tracey's commitment to open communication. And she is great about setting boundaries. It sounds like a lot of clients come in with unrealistic expectations. I am a mental health professional who deals with these issues myself in my work. Speaking in the "I form" helps. For example, "I am sorry you are not pleased with your service," or "I heard you say you wanted your artwork to look....etc." Although I am not a nail tech, I think that a beginner would benefit from setting boundaries and using clear communication, at the start of their career. One final suggestion: there are many videos here on UA-cam that talk (and provide training) about "Active Listening." Work on listening skills in addition to refining your acrylic and gel skills! :)
I had that happen to me about 4 months ago. I was with a client for 6 hours because she was so picky. Of course she also had a pedicure, but when I did her enhancements, she was super picky! I cut her off right after that. Not dealing with that kind of energy lol
I seriously love your Biz Talks I aim to use your advice at my work as I struggle with picky clients & end up not getting along with them. Thank you ✨
I haven’t gotten there yet with a picky client since I’m a beginner and practicing my work on family members for free. And I’m already thinking about giving my “customers” names. My mom tried snagging my brush from my hand to correct what SHE wanted and I told her “Uhh-Uhh! Did you just try snagging my brush?” She said “nooo” I said “don’t snag my brush or I will call you the brush snagger “ sooo it’s already happening 🙄🙄🙄😓
Lol .. I would ask her: are u a nail tech? Joke ...good luck 💕
@@jleon976 no girl FR 🤣 then I was like “don’t make me call you that “ and she’s like “nooo don’t call me that” I said “well then ! 😂”
@@lovelymartha3961 lol
Lmao 😂😂😂
I have a cousin who I always use as my "client"...well, 😠 I purchased a nail trainer from amazon after a few months 😅😅
Or you could call her the brush police!🤣
Most of the pickiness I've experienced has been more education-related, rather than my actual work ("Put *the product* on my skin", "Cut this off", "I don't like those drills", "I bleed every time someone does a manicure on me...")
I do, however, need to work on my own pickiness, as I get in my head way too much, always thinking I could've or should've done something differently.
I had a client that was picky about nude colors....and it was an eternal debate over the perfect nude color taking into consideration she brings me an edited photo from pinterest so the color changes slightly when the photo is originally edited 🙃🤣 the arguments an trials on color theory got me
I have this SAME client!
How to deal with picky clients: send them too me!!😂😅 I’m definitely a perfectionist. I’ve given up trying to let it go; it’s just never gonna happen. So now I’m just working on getting faster 😂
Yeah as soon as I saw the title I thought picky clients just need to go to equally picky techs!
Or better yet they can do it themselves. 😯
Excellent subject as people are going back to work! Thank you!
I deal with it by crying when I get home 😂
Great topic. I am glad I am not a tech. You are helping a lot of people with this. I love you all.
I’m picky, so I gave up and taught myself with your videos lol
Absolutely love these videos. Very informative and enjoyable to watch. And get the best tips and advice that is very suitable for everyone. Thank you for these
Wow, spot on topic for me today. Thank you ❤️
Oh Tracy....you nailed it!!
Ironically, it’s my mom who is my pickiest client. She had literally never had her nails done, EVER, up until about a year ago. She keeps her nails very short, so it seems like there wouldn’t be too much to criticize - WRONG! She often wants very intricate art (she loves 3D things on her very short nails) and then complains how long she has to sit for it because she’s made me start over ten times. I just tell her that she’s welcome to go somewhere else and pay (I do them for free, obviously), and get nails that are a mess. She keeps coming back to me, so 🤷🏻♀️
Those are called Karens! 😂
Habib, you stopped going to get food with Greg? Lmao jk! Thank you for these videos!
Great video and right on time.
I'm a beginner and I love ur channel
thank you! 🧡
Thank you so much this was very helpful ! As always!
Thank you so much for sharing. It’s very helpful
Basically a Fey, Kristin on Naoi nails deals with 🤣😂
Thanks as always Trace and Beeiiiiiiiiib 🧡
Just dealt with a picky client yesterday. 😂 crazy how I came across this video the next day!
How do you handle people wanting potentially problematic nail art: private parts, cuss words, political stuff?
thanks for the suggestion! we will let the team know
I would say imagine you’re a print shop. Just because you don’t agree with their views you wouldn’t review their print, you’re not wearing it.
This shit had me laughing out loud! PREACH
This is definitely my mom! I swear she is never completely happy or satisfied with anything!!! I have started to call her out on some of it bc I don’t think she realizes she does it.
I can only imagine all of this happening to hairdressers as well.
Yes it does
Tracy also seems like a person that won't take shit. I wouldn't mes with her.
My pickiest of picky clients I referred on, as she was impossible to please, too much stress revolving around her, and her “ just do a quick French handpainted with black and silver, but don’t take any time, and don’t charge me any extra “
Yes it isa real thing. Second look nice and look like going to the emmies to get an award for personality are different. We do salon nails.... look it up
On the one hand....if I'm going to go to a nail tech on a regular basis, I want her to do the nails that I want.....and I know what I want. But on the other hand.....after doing the nails and they just continually look for something to pick apart....this would be difficult to deal with and I would have to say if I was a nail tech....after a few appointments like that....they wouldn't be coming to me anymore. I think that there are a specific group of women who are like this, and these people have inadequacies within themselves....not in you, and no one should have to tolerate that kind of behavior.
I recently had an unreasonably obsessive/picky client who was visiting my area and was on her way out. She.Was.A.Nightmare from start to finish. I’m glad she doesn’t live local. I definitely would not work on her again.
Tracy, where are your boots from? Super cute!!
Busting out the level for square nails. 😂
My dad always said a thing, “It doesn’t have to be so good as long as it’s perfect.” He was literally the worst perfectionist and did a number on me to make sure I was one as well. It’s taken so many years to teach myself to accept little flaws and imperfections, especially when it comes to nail art. I have to remind myself that it is art and not a printed copy that the client is asking for. I may just be my own worst nemesis 😂😂😂
I work as a RN and if I could get rid of some ‘’regular” patients, I would completely, lol. There was this one lady always complaining, making the whole floor miserable, people calling in sick, because they feared that they would have them as a patient. When we suggested to transfer them to an other hospital, they changed their mind at the last minute. We then tried again and the other hospital refused, because they didn’t want nothing to do with them and their toxic behaviour. 😭 Anyway, I love listening to this podcast, because it’s giving me tips even though it’s a completely different business !
eggs.. I want eggs 😂
What do you do if a client orders a basic pedicure, but keeps telling you to do this and that and pointing out every tiny area of skin on the foot the toes skin and telling you to keep cleaning and nipping dead skin, which is a spa pedicure service, not a basic pedicure service.. I offered an upgrade to a callous elimination wrap which would include all of the removal of the dead shriveled skin.. but the client refused. Then the client was talking about me on the phone in a foreign language which I understand some of and calling me names.. which made me feel uneasy for the rest of the appointment
Unfortunately you may experience clients like this, but stay calm and professional and explain what services you offer and what is included in them. If they refuse to pay the additional, that is their choice and you only do what service they are paying for. If the client is rude to you or disrespectful, you have every right to end the service & not re-book them
Yes picky clients are the worst but worse than that is fidgety clients I so bad for me to deal with. Do you have any advice for me to help stop them fidgeting. It is so bad trying to do art and they are fidgeting. As in trying to do a really straight line when they are moving around. Would be so pleased to receive any advice you could give.
There is picky and then there is Karen's, theirs a big difference!
Thanks for sharing!
Has anyone ever had clients where they seem fine about the nails the whole time you're doing them But as soon as it's time to pay they act bat shit crazy...and complain about everything u just did....yeah just totally disrespect u in public
When I first started. I had a client that was told I was new at nails. She still sat on my chair. She wanted a pedicure with gel polish and a acrylic fill (pink and white). One nail tech helped me a little through the service. When I was done she proceeded to yell at me to the point that I was crying. No one said anything to her they just let her yell at me.. I felt horrible.
aww, sorry that happened to you💟
I have worked in customer service for ages, I was snapping at the end. I dont take it from ppl.
Yea my salon manager wouldn’t take her as a client again. Your manager should have had your back. I’m sorry that happened to you
What if the nail tech is picky and not the client lol
OMGGG IT'S MY MOTHER, can someone take her? How do you deal with the "jumpy ones" you know the ones that jerk all the time?
😂😂
My DIL did my nails for years! I could not quit but she was not very detailed. I tried to coach her..... she finally “fired” me... best day ever!! !! Now I do my own nails....
Nice 🤑💚💚🖤💟💟 Have a nice day guys 🌷🌷🤑🤑
What if my pickiest client is my mom???
Girl that's my pickiest client also and I do her nails for free. Lol I'm like girl
😆 😂
You're literally talking about my Mother
Lol.. omg that was sooo me in the salon. The tech's would get soo mad and talk in a different language to me. I'm soo sry but I like my nails to look on point. Now doing my own nails and doing others nails I get it. Shhhhhta my bad. I feel you now. Respect 🧐
I had a lot of this picky from my sister & I said enough is enough I’m not doing her nails no more because she’s the one that wants a lot of gel on her nails & I did tell her it causes the gel to peel cuz it’s a lot for the nail & etc there was so many problems caused by her what she wanted & I told her the risk before & she’s my sister but I did tell her I’m not doing her nails no more cuz she’s the only person that complains to me & none of my clients had said anything at all. My INSTAGRAM: NAILSXLUPITA ✨
Kill them with kindness and at the end of the day and they are still not satisfied then let them find or try to find another technician that’ll meet their needs, hopefully they find it, but as long as you did everything you could ...
If they to picky then do it yourself because I can't make you happy.
Tracy...
Yes?
I know this topic--
Mhmm
Because I have to deal with you... Every day. And you're like a picky client. Except you work here. You're like a picky Co-worker. Picky Co worker.... 😆😆😆 hahahah thanks for the laugh
1st comment
Not a nail tech, but an enthusiast and I practice on friends who allow me to do so. I had a friend keep taking smoke breaks. As a beginner I’m slow as it is, just stay seated lol
I have a client that has a predetermined smoke break time - just after the fill and before the art