Troubleshooting Dell XPS That Doesn't Turn On - LFC
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- Опубліковано 5 жов 2020
- I went in expecting a board repair job on this one. Was actually much simpler... Spoilers below...
Took out mobo, removed BIOS (aka CMOS) batt for a few mins.
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Thank you SO MUCH! My laptop showed no signs of life, but with the help of your video, I checked the voltages and resistances, reinserted my ram, and unplugged my cmos battery for a bit...and it lives! At least, it now gives me an amber/white blinky code that says i need to replace the cmos battery entirely. But i will now be able to buy one and install it no problemo!
Thanks again 😊
THANK YOU SO MUCH, IT WORKED!!! My Dell XPS 15 9550 of 8 years suddenly won't boot up. I thought it was dead but then found your tutorial and followed it. Now my laptop is back to normal. THANK YOU!!!
Thank you SO MUCH! I've replaced the battery from 56 Wh to 87 Wh, and my 9550 would not turn on anymore. Neither would it with the old battery. I came across a forum post linking your channel and I thought to myself, "finally the solution". This is the first time I actually had one of these weird issues that was solved with a bios reset. I did not remove the video connector, instead i propped the mobo at 90 degrees and removed the battey, waited around 5 minutes and put it back. Reconnected the power adapter like yours, and the power light did come on. After connecting the battery too, the charging LED was blinking three times orange and one time white. Held the power button down for a quick reset, did that a few times. Third time it came right up and everything has been fine since (this was 2 minutes ago though). Many thanks!
I've been repairing computers as a career for many years now. My best guess goes right along with you, that it was removing the battery from the BIOS chip that cleared some kind of corruption. I have seen a laptop or two fail where simply reseating the memory chips also returned the system to life, but not that often. Thanks for an enjoyable video.
You’ve mad a sad man very happy. My XPS 15 9550 was past warranty and from dell they told me that the problem was a fried motherboard and they weren’t producing any more of those parts.
After only 4 years i was prepearing to trow my 2000 dollars machine in the trash but your fix brought it back to life. Thank you very much from Italy
Mate you are a life saver! I had this exact issue. I followed this breakdown/troubleshoot video and the laptop was brought back from the dead. Amazing! Thank you.
“This is why it’s worth just fiddling with stuff”
Moto for life that one
you're a life saver my friend. I've had my dell xps 16 9560 with this problem, jus sitting in the shelve, for about 4 months. Today i decided to send it to a repair shop, but first, i wanted to look it up on the internet. Found your video i decided to try and do the bios reset and now i have a working computer again. thank you so much.
Just fixed a Dell XPS 15 9560 with no power thanks to your video. You have the best video out there. I can share the pictures but it seems the cmos battery cables were too loosely installed and had actually wriggled out unplugging it. A board screw was actually crushing one of these cables to the point it nearly severed it. After patching that wire and making sure the wires were more neatly tucked underneath the board assembly - it boots up perfectly. Thank you Adamant!
What is the difference between Dell and DELL ?
Make sure you understand the question before answering
Read the question a couple of times before you answer
Then explain the difference between APPLE and Apple
AIR FORCE and Air Force
NAVY and Navy
ARMY and Army
Start writing your essay explaining the difference in meaning.
That is your homework for this week
A giant ship engine failed. The ship’s owners tried one expert after another, but none of them could figure but how to fix the engine.
Then they brought in an old man who had been fixing ships since he was a young. the old man immediately went to work.
Two of the ship’s owners were watching, hoping he would know what to do. After looking things over, the old man pulled out a small hammer. He gently tapped something. Instantly, the engine lurched into life. He carefully put his hammer away. The engine was fixed!
A week later, the owners received a bill from the old man for $10,000.
“What?!” the owners exclaimed. “He hardly did anything, ask him to send us an itemized bill !”
The man sent a bill that read:
Tapping with a hammer………………….. $ 2.00
Knowing where to tap…………………….. $ 9,998.00
Effort is important, but knowing where to make an effort makes all the difference!
So true!
@How Not To lol
@mister kluge Me too, and it was $1,000.
sound like fuc##ing facebook stories like but on YT
Oh that was epic.
Where are them women that always say us men are to proud to ask for directions because this almost senior watched play by play and you were dead on the money my friend. I also like the fact that I didn’t have to pause and maybe rewind because the people that normally do these type of videos are so comfortable doing it just speed right through it. You speed was just right. Thank you so much for the directions and saving someone a pile of money on a new laptop.
It is time you learned the ddifference between to too and two
then learn the difference between Fore and Four
its and it's
Your yaw and you are
That is your homework for this week
There is more to come - jusst soo ypou can be on the
same level as my youngest students age 8 - who are
academically more advanced than you..
seriously - they are way ahead of you.
The solution for you is to undertake an advanced reading program.
Secondly learn how to format text and use paragraphs.
A maximum of 73 characters per line - and do not place dots
at the end of a numerical value - unless the dot represents a
decimal point..
And when you are reading and looking at anything - be sure
to pay attention to detail.
Just begin with that knowledge for now
Good luck and good bye
Good show, and timely too. I'll be working on my Dell notebook soon with an up greade soon. Like the way you talk explaining every thing as you go. Jim from USA.
Thank you so much. Watching this gave me the idea to disconnect the CMOS battery, and after waiting a few minutes and reassembling mine, it booted up after 3 tries!
Binge watching Adam fixing and troubleshooting is fun and relaxing! Haha
Had a similar experience with a "broken" laptop screen : it suddenly just worked but I still replaced it and kept the "broken" one as a spare. 🤷♂️
Omg thank you so much!!! Just saved me $160 and a trip to the repair shop. Laptop wouldn't turn on or charge properly. Resetting the BIOS worked for me.
Sometimes just removing a ram module, starting the computer, then shutting it off and putting the ram module back saves having to remove the board to find the cmos battery on Dells. Changing the amount of system ram will often force the bios into a "soft reset" - doesn't reset all the settings, but enough to kick the laptop back into life.
hey man, just passing by to thank you for this video! it sure saved me a lot of money and stress. thank you very much for that! and by the way, I loved that electric screw driver. sure am going to look for that
Thank you for this! The CMOS battery was the same issue I had! The video gave me confidence to tear down more of it.
I once brought back to life an Asus (Desktop) system by removing the CMOS battery. The thing is, this removal did NOT work immediately like yours. (Yes, I tried several times, battery in and out following procedure)
I was convinced I was going to scrap the MB after trying everything I could think of to get the thing to fire up.
NO JOY, so I pulled the battery (I'm cheap), thinking this MB is going in the trash. Next day I decided to give it one more chance, and put the battery back in fired it up, and Wha La !!! The dang thing came to life! I could NOT have been any more surprised (or happy) than I was. This "fix" was something you never forget
maybe the mb is dusty
I was just about to spend possibly some hundreds of bucks to have someone fix it for me… After watching this I was still skeptical that by merely reassembling stuff you can solve the problem. Nonetheless since the warranty of my device had already expired there is no harm in giving it a shot myself, and it works! Thanks you so much for the instructions!
Fix is fix
Thank you for the video
We want more this like basic things thank you for all the great support
The disassembly and reassembly worked like a charm for me! Thanks!
Exact same problem. No power, no response. I followed same set of steps. Disassembled everything, put everything back together and hurray it started working. I think it required cmos reset, which was achieved by disconnecting the cmos battery(coin cell battery), keeping it disconnected for few mins and connecting again.
After putting everything back together, it started receiving power, but it was showing amber and white light sequence on the front indicating memory problem. I inserted RAM modules one by one and then it all started working. Thank you so much.
Sir I fixed mine after watching this video. God bless you!!!!
So happy I found your video, saved my laptop!!
Followed everything this guy said and it fixed my dell XPS, thanks a lot!
It worked for my xps 15 9550 sitting on my cabinet for one year. Thank you very much!
Just fixed my xps 15! All voltages and symptoms were the same! Thanks a lot
Everyone watching Sorin from Electronics repair school was screaming "Rest the BIOS!" :)
I seldom agree with a pandemic... But yeah... Spot on...
Sorin is the master but i think adam prefers Lois Rosman's teachings.
Louis Rossman - 1% fixing computers 99% talking crap
sydmichel sorin is ( was ) or anyway experienced. Rossman is master in mac book only
No, everybody was not screaming only you probably . Sorin is OK but boring.....most of his fixing is peppered with irrelevant rants .
Thank you. Spilled a tea on my XPS 9570 and it didn't boot after drying. Taking out bios battery and power cycling helped
I like shorting the bios battery conector for a sure reset.
Me i like wrecking the laptops lol
@@grimgar8573 😂🤣
Thanks so much for the video - the bios battery removal and reinstall got me to the point that the power button lit again. I press the power button and the light goes on for a few seconds and off again. I've tried 1 stick of memory, reversing them, making sure they are clean, removing the HD, putting it back in - still just the power button for a few seconds and then it goes off. I've also done this with just a battery, no battery - same issue.
I'm having the same issue as you. were you ever able to figure it out to get it to boot up?
Whenever I find these sort of issues like the laptop comes back after a CMOS reset, I always update the BIOS. Those errors are almost all the time due to bugs in the BIOS which the manufacturers often state as "fixed system does not intermittently start".
i always do the same 👍🏻
Defiantly a good idea to at least check for a BIOS update, then for shiggles, I would run Memtest to make sure the RAM is working properly
Does anyone know where i can order that tape we see in every laptop mother board? You can see it at 1:10 located right above the power connector.
@@thingshappen9199 Those are known as kapton tapes. Those are tapes designed to withstand high temperatures without losing adhesion. You can find them on Amazon.
Things Happen kepton tape
I have a same model laptop with same problem. Tried all other methods but no luck except the one required removing the CMOS battery. Your video and result gave me confidence to give it a try. The first attempt didn't work (might not wait for long enough). Then I tried again with a lot of patient. Do you know what, it came back ON!!! Thank you so much for sharing this video. Very appreciate!
This video was very helpfull. I have an XPS 15 and it did just the same thing, plus the battery was dead. Removing the cmos battery did the job, laptop is running, kid is happy.
This video is really interesting as an electrical engineering student. I kinda wish something was faulty in the motherboard so I could see how you would go about fixing it.
Just had to do the same. I only disconnected enough to lift the motherboard up about 90 degrees and pull the cmos plug. Left for 10 mins, put back together. Had to do the 30 second power button hold as well. Then reset time in bios and disabled sleep mode in bios. Windows 10 started up then locked and slept, I guess it failed in the middle of that process. Power button again and it seems to be back to normal. Many thanks!
I found myself telling you it came on out loud when you were screwing the motherboard back in and couldn't see the screen. Lol.
I did the same thing
Great! Lesson learned, always start with simple steps first, disconnect RAM & battery first, reconnect everything back, done 😃
We have seen a few Dell XPS 15 laptops fail due to poorly seated RAM. Simply removing and reseating the RAM is the fix. Sometimes a RAM module dies so try some combo of them. Less common fix is removing the cmos battery, which is also more painful.
Experiencing this now - is it an indicator ram will need to be replaced?
i will not miss any class on Adamant UA-cam channel
If you can't remove the battery or you don't know how, there are reset combo buttons per laptop that you need to hold for a few seconds to make it work. Most of the time it involve holding the power button +some key for 30 sec.
Does anyone know what the combo is for this laptop? (I've got a 2018 dell xps)
Awesome. Thanks, I just followed what you showed us. Then, I was able to get my laptop back.
havent watched for a while, I remember I watched loads of this back in July before I built my first pc and I was having loads of heart attacks because I was paranoid about I just not working, I did actually learn something useful, about the battery for the bios. Which i did have to remove cause I put xmp on the ram and it didnt like it. Saved my butt
@Adamant IT New to your channel, but I am curious. What is your background in IT and computer repair? Enjoying watching you repair various computer issues.
I've run into a couple of notebooks that looked stone dead like this one, and removing the CMOS battery also fixed whatever was wrong with them. I wish it were that easy most of the time 😁
My laptop I had upgraded the bios firmware and it would not boot. All I had to do was remove the battery and CMOS battery, with the power cable out, and it was able to boot again.
I've had a couple of Toshiba's that were fixed using the battery method.
Thanks for the vid mate. I watched this yesterday (after I ordered a new power port) & my laptop started working again. Put it back together & it worked for a while then died again so I unplugged the battery and just run it off the power adaptor. It still shuts down now and then but I managed to transfer my files to a hard drive. It's only 2 years old so it's pretty disappointing. It's a good laptop, fast & powerful, when it's working and the keys aren't breaking. Won't be buying a Dell again, but they all have their faults I spose.
Shooting in the dark with Adamant IT? anytime
Thank you very much for help! I had the exact same issue on my Dell XPS 15 9560 and it worked and solved the issue😍
You've passed the 70K subs, nice.
Loving your videos mate! I noticed at the end that the battery charge was super low - I had a laptop earlier this week displaying the same symptoms (stone dead, no lights/boot with DC in, even with the battery disconnected) but just needed me to leave the DC connected for a while to trickle charge the flat battery. After that the machine booted and charged up the rest of the way normally. Could it have been similar in your case too?
Ram modules sometimes buildup static for some reason. I worked at a company where we build 100ds machines and we had some time machines that didn’t power on, where we only re-seated the ram modules and it worked 95% of the dead machine issues. It was probably something in the machines that caused it.
Already at 70k subs. I think I found out about you when you were in the mid 20ks. That was just a couple months ago. Thats awesome
Hes a great youtuber :)
hell yeah 🤟 , I've linked to this channel for quite a few peeps in the last few months 😂😂
and guarantee I'm not the only one to do so
*Messing around with the motherboard *
*Laptop turns on *
I'll still charge for this repair 😂
Yep his time costs something. I charge at least 100 for basic repairs and have a 2 month warranty. Hopefully he updates the Bios if the reset is what fixed it.
@@shiftctrlhack what currency is that. £100 for basic repair sounds too steep.
Depends where he is as well. If you're in the middle of London, I wouldn't be surprised.
I'm in a rural area, so going-rates are a lot less in these parts.
@@Adamant_IT that's true, you charge for your knowledge either way and the price seems reasonable, I'm an electronics graduate and I love your channel, I've learned some really cool stuff 👌
I used to charge £50 and I'm in East Yorkshire and I also give 2 months warranty as well, so if it has an issue I go to fix it for free. Yet I've the last 20 years I've fixed a pc or laptop I've not had one call back or it break from anything I've done. Usually I'll get a call back and they've done something like install software or damaged it by dropping something
Followed this how to and it works!! Thanks
Thank you very much, I just had the exact same problem, I followed this video and it fixed it
Hey, awesome stuff! I have a 9560 that I'm able to charge via the Thunderbolt port but not the 130W power jack. When I plug it in with he battery in, it won't charge, the battery drains - it's as though there's no power source at all and the laptop works off battery alone. And if I take out the battery with the power brick in, the laptop doesn't turn on at all. What do you think this could be?
I watched another video where they took the fans and heatsink out to pull the cmos battery I'm glad I found this video. I'm gonna try replacing the cmos right now.
Hi there! Thanks for this video. I've just fixed my XPS 9560, I did exactly the same than you. Clearly the issue was that little battery. Thank you!
Heiii thank you for your work, I have same issues, but it fix now ❤❤❤
Thanks for the nice video! Then only thing I would have checked on top of what you did is the battery voltage.
I have an XPS 15 9550. Purchased new in 2016, suddenly would not boot. I half-traced it to the PCI-e bus because it would boot when all the devices were disconnected. It ended up coming back to life with new thermal paste (it was really dry) and some alcohol cleaning. No idea what else I did to fix it, but I will say that the NVMe drive did also fail and it needed a new drive. In my case though it would at least power on and holding the D key whilst turning on woul run the display debug.
Nice video as usual, I have had a few like this and I like you are not totally sure, but I hazard a guess that the power management gets confused and won't let it out of standby.
I assume they have just shut the lid rather than power down.
Did you notice what the main battery state was straight after you rebuilt, because I wonder if the main battery has gone too low for it to restart from standby, and confuses the APM.
It's hard to know what happened to that laptop, could be the ram, could be the bios, nobody knows, lol. Good job my friend.
Thank you so much! I had the same problem!
I like troubleshooting videos. Because it means almost anyone can do it :)
This video is very lucky. Laptop wasn't installing Windows or finding the bootable USB, so I reset the BIOS and the laptop stopped booting. Tried everything, nothing... but found this video, repeated those actions and it suddenly worked.
I usually call this kind of fixing "the release of evil spirits trapped in the circuit"
'Frozen bios' quite regular on the newer type of laptops, seen plenty like this before.
Do you know the pinout for the LVDS connector on the 9560 motherboard? I need to make a custom cable for this board.
On at least two occasions I've had a "no power up" PC start working again after I simply took it apart and reassembled it. In one case, I'm pretty sure a DIMM was not completely seated at first because I had a hard time getting it seated; the latch appeared to be closed but wasn't. On the second, I still have no idea what got healed when I put it all back together.
I had the same issue on Dell INSPIRON 7000. I opened the back without knowing anything just replaced the cmos battery assuming it is more than 2.5+ years and that where I should start with troubleshooting :-) It worked.
Does anyone know the name of the music used in the intro?
Have you ever used one of those post card thing to successfully diagnose the problem
I've had a couple laptops where taking the CMOS battery out fixed it.
May one ask... how much do you charge for such a repair?
do you think you could do a short video explaining how you structure your pricing ie. labour/ parts etc. I'd imagine it's difficult to make quotations on certain jobs prior to looking inside the unit. Is this something you attempt to do? Or do you have a look first and then quote them?
I currently work full time repairing laptops for a company but am considering starting my own business venture.
Thanks.
By the way... thanks for all of your help. My repairs have come A LONG way since I started watching your videos.
Same as wife's Dell, no power took out ram, wifi card and cpu put it all back together and as above it came back on and has worked fine for the last 2 years
These Dell laptops can be very hit or miss, but the good ones seem to go on for years.
@@jamescollins6085 This statement is valid for all brands. Either you get a good piece or a bad one. As often proved, it takes only one bad Cap to bring the machine down to knees.
@@marcellipovsky8222 This is true. However, Dell machines can be especially unreliable. I've seen a case of somebody having their XPS motherboard replaced three times in a 2 year warranty period. This could have been the fault of the user, though. As this is an unusually high failure rate.
This Dell XPS is the most temperamental laptop I have ever experienced.
True dat. I have one I don’t use for extended periods of time, and when I plug it up it acts like something major went wrong. Unplug it for 2 seconds then plug it back up and it’ll act like nothing ever happened
Thankyou so Much you saved my day
thank you, it worked for my issue
That,s a new one for me,well done.
I have an almost identical XPS laptop and have +19v coming in from the power supply like the first troubleshooting step you went over. But I don't have any power on any of the voltage regulators. No shorts from what I can tell. Is there a fuse somewhere that I should be looking for? Thanks for the great video!
Need to find the inrush limiter, which will be two mosfets in series after the DC in jack. See if 19v is getting past there, or if there's a short at the output from those mosfets.
My xps 9370 is giving me some issues like when I plug it in with the type c charger the metal parts are giving static shocks. Like when touch the metal parts, it feels like it’s vibrating! Is there any fix? I've checked all grounding and earthing, the problem seems to be in the main body of the laptop!
I didn't see you check the voltage on the cr2032 coin cell battery. They are 3 volt batteries and generally last 5 to 7 years. When their voltage drops below 3 volts, they don't have enough power to properly power the bios chip. Weird things start to happen, like boot issues and clock not keeping time correctly. It's always a good idea to check the easy stuff first. I think when you removed the battery, it reset the Bois.
You should have test and change the bios battery.
Changing cMos battery worked the charm!!!
What is the cmos battery part no ?
Thanks so much, it was the ram for me.
If I had to guess, removing the battery and maybe memory and holding the power button will reset the weird state that the laptop has got itself into (as will maybe doing the bios).
The laptop is in some sort of sleep/suspend state and clearing all the power fixes
Thanks for the video! May ask you if you can tell me/us a good resource to find the schematics for the laptop please? :-)
I think Sorin on " Electronics repair school" channel would of described this as a stuck bios, fixed by pulling the CMOS battery. He also shorts the positive and negative terminals of the CMOS battery connector on the motherboard after he removes the battery to complete the reset rather than leaving it for a few minutes...much quicker!
Yup, he call it "stuck start-up chip".
I had a Toshiba Portege once, which did not boot. I did all the reset things, but it did not help. I haven't had the knowledge I do now thanks to Grant, Sorin and Northridge Fix. So the laptop was left on the shelf to to look at later. I've reconnected it after about 3-4 months later and what happened? It booted just fine. I only had to set up the BIOS.
Till today, the laptop is working just fine.
Other case in another Toshiba laptop (also portege, but newer) was a batery not charging problem. I thought the battery got dead so I bought a replacement.
After a week, the client started to complain about the battery life, so I opened the laptop again. Guess what happened. The battery got swollen and I had to return it. For the sake of testing I still had the old battery so I reconnected it and guess what, it started charging! It did charge up to 70% of its original capacity. bare in mind that the battery was about 2-3 years old.
Till today (a year or more later) the laptop and the battery work just fine. (with the expected battery capacity degradation)
sorin is a legend..
This is one of those, lol, I have been building and repairing computers since 1995, yup that long lol anyways I had a few of those.
My aproa h is different, I go straight to the battery, replace it, then move on to the ram , then the battery, and so on.
But we all do things differently.
I love this videos, I have such a bad luck soldering things that is my last resource lol
Man we are old.. lol
What is the size of the screwdriver we need to use?
I have had memory/sockets that just wanted a clean and the unit worked, but there was no dirt on the wipe, just makes no sense at all.
Do you watch Sorin on his " Electronics repair school" channel?
He fixes loads of laptops.
Yeah I think Sorin would of described this as a stuck bios, fixed by pulling the CMOS battery.
Sometimes it's just a cloth fiber over the pin.
Good video brother!
Sometimes it's perhaps just dust. When my computer didn't start, I used to clean up the ram and slots and it worked many times.
Hey man, you mentioned you had poor luck with repairs today. Can you give an example of the sort of thing that stumps you? I'm curious because you seem very good at well rounded troubleshooting.
Often silicone issues - failed PCH (chipset) or CPU is typically a dead-end, and reasonably common. Got a laptop on my bench that had a dead CPU. So I tracked down a replacement board on eBay, sold as working, and that was also dead-on-arrival, such are the risks of second-hand mobos. Understandably, the laptop is now in the "F this PoS, get it out the shop" pile, but it's already wasted half a day of my time that I won't get back.
@@Adamant_IT No you did not waste your time! If you come across such problem in the future, you will know when to stop and not waste any more time. When you learn things and have success after a HARD repair/fix, those moments are the most rewarding. We need those negative ones too, as we learn from them. So, you have learned something.
EDIT: I consider this way of "hands on" learning the best one.
Fixed mine too, thanks
I saw if you disconnected battery and that other circle power thing and reconnect them does the trick