Newegg reacts to pricing error in the WORST way
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- Опубліковано 15 сер 2022
- “We’ve altered the deal. Pray we don’t alter it further”
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I feel like the worst way to react would be to automatically charge them the full price.
Thats extremely illegal and would also open them up for HUGE lawsuits. So id say its the worst way possible to react WITHOUT legal trouble.
Cancelling paid orders and telling the shipping people to return them also sounds illegal af. Hopefully someone sues
Who charged anyone full price?
@@EikottXD nobody said they did 🤨 OP said it would be the worst way to react IF they did
@@ChrisPBacon9 they mention in the video that some people were charged "game bundle price" which might be at or close to full price
Bad publicity keeps Newegg at the top of Google and by extension its subsidiaries' search algorithms.
Maybe Newegg's big brain move is to constantly go with the worst possible outcome to stay relevant.
Actually not a bad theory, although it is going to stop working eventually.
Any publicity is good publicity I suppose
Public awareness is not the same thing as relevance.
Yet Newegg dominates /r/buildspcsales
I have heard of the problems with newegg. I now actively avoid shopping with them or their subs. Not all pr is good pr (artisan builds for instance)
Everytime I see Newegg on the titles I know for a fact that its going to be bad.
they should rename to oldegg
@@ManomiiFox or rottenegg or for short just rotegg
Yep, my reaction (out loud) was "Oh, this'll be good."
Since it's common knowledge . Wonder why anyone stil bother buying from it
@@ribertfranhanreagen9821 Some of us only upgrade our PCs once a decade. Back in 2012, Newegg and TigerDirect were competitive with Amazon! Fast forward to 2022, and... actually that's still true, it's just that they've all become absolute garbage[1].
Point is! When I was looking to upgrade my PC at the end of the GPU shortage, Newegg was the first place I checked.
[1] Not necessarily in terms of pricing but in terms of customer service, bait and switch advertising and blatant misrepresentation. I chalk it up to how much Newegg has moved from a first-party seller to a third-party marketplace.
Steam made a similar mistake with Dark Souls Remastered when the dev put it on sale they had the discounted price listed for 9.99 instead of like 29.99 or 19.99 and I ended up purchasing it for 9.99 but they corrected the price pretty quickly afterwards but never canceled my order or deleted the game from my library. They did the right thing an honored the sale. That is what Newegg should have done in this situation.
It's not really comparable. For a digital good that has no bill of materials no money is 'lost' - LS
@@LMGClips Yeah Linus you do have a good point. I was just thinking of money lost in terms of the sale where the devs get a share of the money is all But I guess that still isn't comparable.
@@LMGClips IDK about Canada but in the US, they have to honor price shown. Especially after being charged. So its comparable, as both are advertised/listed. IDK about Canada though.
Until you receive the goods they can always refund/cancel your purchase.
@@LMGClips
Technically the bill of materials is the license to sell that digital copy. They(Steam, Origin, etc.) have to pay for it. Otherwise anyone could open a website and start pirating games and charging others to download infinite copies. Which is illegal even if the person selling it didn't pirate the game.
Therefore it is comparable in that sense.
Digital software downloads aren't NFTs. They aren't simply nonsense created out of thin air and good will.
Newegg used to be great. I literally spent tens of thousands of dollars on PC parts and other tech gadgets on their site. After they got acquired by a big Chinese company, they went downhill. Their customer service is awful and they seem more shady these days. 😔
I miss Newegg circa 2005 or so.
Same here I built about ten PC’s over the years through them I got married got away from PC’s for a while I come back and Newegg is crap
Their customer service has always been great for me...
@@mikerzisu9508 bot
Big Chinese Company says it all
This reminds me of a really annoying eBay purchase I once made...
Was browsing for speakers and saw a set listed for $15. Based on the model I was fairly certain they intended it to be $150 BUT wasn't going to pass up the deal...
Sure enough they canceled the order...
Instead of fessing up to their mistake, they claimed eBay made the mistake therefore eBay required ME to cancel the order. Though they canceled it they chose "canceled at buyer's request".
Their crafted narrative was supposed explain away the chosen reason for the cancelation (my request), as other options count as a seller fault. I ended up reporting them to eBay, though I doubt eBay did anything about it.
I think the lesson to be learned is not to hate the player, hate the game. Ebay clearly doesn't give sellers enough tools to smoothly rectify the issue, so this mess is what ended up happening and wasting your time
@@puppieslovies No, I disagree.
They created the listing, set the price, then confirmed the listing, and they didn't verify it afterwards. THEY mispriced the item, it was their mistake.
If I bid on an item and win, I'm obligated to pay what I won at. I can ASK the seller to cancel my bid, but they do NOT have to accept it. When I make a bid it's a binding agreement, it only makes sense that this goes both ways.
If a seller does an at fault cancelation once or twice, they will have a couple of dings on their account, but it won't really mean anything. If a seller repeatedly does this, perhaps they shouldn't be allowed to keep selling (which is the point of having a system that tracks this).
And they definitely shouldn't have lied to me about the whole thing.
@@BobbyThompsonRocks it's dishonest business for sure, but we can't exactly expect a seller to pack up and ship an item they sold at a loss because they were not able to modify their mistaken listing. Ebay is at fault here for creating a system that prefers sellers to accept a bid and cancel rather than stop the listing and pay out a fee
Some sellers legitimately cannot afford to pay for a mistake like that. In your case, the seller would lose like 5 dollars or so to just remove the listing, and that is on them for being scummy
But in the case of the video here, I would rather my item shipment be cancelled than have some employee fired for making a simple mistake
@@puppieslovies I feel like the employee would be fired whether they had to honor the deal or not.
My last hardware purchase was through Amazon because I have lost trust in Newegg. I won't go back until I see their management improve.
So never
I have had more issues with Amazon. Though I understand people frustrations as coverage like this emphasizes the issues. I continue to shop Newegg, however, I do so cautiously.
@@blazetownsend8785 Whenever I've had a problem with Amazon, they took care of it quickly and without complaint. I can't say that of modern Newegg.
Man I see these story's about Newegg and all I can do is shrug. I have been using them for 15 years. I have had nothing but good luck with this company. Just my experience.
Last month I even bought a open box special on a G29 wheel. Saved a large amount of cash, free shipping and another positive experience.
@@chrisnelson6991 Some people are not worked up about their own experience but how newegg has operated, particularly during the shortages.
This occurred at my company. We had a product that instead of being reduced by 20% was accidentally reduced by 80%. We had to honor all orders because we listed not just the reduction in price but the actual 80% reduction figure. That according to the court was enough to make us have to honor it. If we had only posted just the reduced price we could have gotten away with not having to honor the deal. Of course this is in the United States not sure how it applies to Canada. We also did the same thing we kept all product in house no product left the company during this time. This was a 14-month fiasco. That ended up costing four people's jobs and the company about a quarter million dollars.
That’s garbage, can’t believe they’d screw over a company like that. A simple mistake made, a few refunds and everyone goes on with life is how that should work.
@@veysher3756 Not "garbage" at all buddy - it's clear you don't understand why there are LAWS regarding this sort of thing; because of a LOT of companies in the past would advertise a "great deal" on something high end, only for people to turn up at the store be told "oh we've "sold out" of all the ones we had on sale but here's a similar model for the pre sale price, or a lower model for less". Selling Psychology usually dictates that the person was looking for the higher end model and because they've made the trip to the store etc etc they will often say "fine we'll pay the extra monay" and buy the model they want at the normal higher cost, and the store makes a sale they might not otherwise have done, and with more profit.
When that is done DELIBERATELY by a retailer it was recognised to be a SCAM, and retailers have been doing that for a LONG LONG TIME, so most countries introduced LAWS TO PROTECT THE CUSTOMER FROM THESE SORTS OF "SALE" SCAMS.
However sometimes a mistake is made or some other human error and the company is legally obligated to sell stock they have for the price ADVERTISED, even if the price was only there for 5 minutes, in those 5 minutes if a customer coems along and says "here's the money give me one" the retailer MUST SELL IT at the price the customer saw.
So the onus is now on the RETAILER to GET IT RIGHT. and if not - well good for those customers who take advantage.
In the case above, the company lost 250k - you know how much a bad rep with customers and breaking advertising laws can cost you? EVERYTHING - closer of the entire company in some cases. At 250k I'd say they got off lightly.
@@rafezetter8003 Exactly! It sucks but the company has to eat the cost and work hard to not fuck up like this again in the future.
@@rafezetter8003 but surely in an online scenario where immediately they contact the customer, explain the error, then create a refund is different? It’s not like they made any money, how do they benefit from that whatsoever? What you stated in your comment is more than reasonable.
@@veysher3756 In an extremely rare case that might happen, but unless sales for items are monitored 24/7 by a small army of peopel it's just not feasable - it's the price of remote selling - retailers want less street presence with shops and staff who can monitor that in real time, so having a more online presence mans you cannot watch every single transaction, every minute, of ever hour, of every day.
Attention Newegg Stockholders: FIRE YOUR UPPER MANAGEMENT WHILE YOU STILL CAN! Newegg used to be a class act, but in the last couple of years they've gone to crap, and it's all due to bad management. Amazon is watching, you guys.
Like a kettle of vultures
Amazon is such a lumbering beast, run by people who also don't give an old egg about individual transactions, that there's no threat of competition there.
We've price-shopped away the small retailer, which is the only size organization that still has the bandwidth to care about you and your order in a sea of orders.
"Newegg used to be a class act" and now they're just a class action. [lawsuit]
Customers need to just stop buying from Newegg. Microcenter is literally better on every front.
don't they have new management already? we're talking less than a year i think for most of them.
I am a supply chain manager in high tech industry and Everything that Linus mentioned really happens out there.
I was a buyer in confectionery and soft drinks - it's the same in all industries, people don't realise how much funding comes from suppliers. Same reason any new chocolate bar gets ordered by the pallet for grocery stores - they don't give a damn if it sells, the manufacturers wanted it there and prominent, if it doesn't sell, they're getting sent the bill when you buy it for 10% of retail with 1 week left before it goes out of date.
It is. And none of it should be a customer's problem.
It’s videos like this that remind me how much experience Linus has in the industry.
I don't know how it is in Canada, but in Europe it is like this, that as soon as an order confirmation is sent, the price is valid. What is on the website or in the shopping cart does not matter.
This is not true actually, if the prices are so low that you can know it is a mistake( like a iMac for €100) the stores are allowed to cancel the order or make you pay the correct price.
also in the jurisprudence in germeny there is a principle callt "Pacta sunt servanda" ,so contracts must be honnert. A purches is a legally binding contract withe the conformation of the purches. i think ther are some asterisk, like no longer available ore so, but tipo is not covert if it is not apparently like 2 € for a +1000 € product.
@@Bram5447 There have been several verdicts on european and national levels that confirmed that those contracts are binding.
Mediamarkt for example was forced to accept contract where theyd priced an OLED TV for 200€ instead of 2000€
There is an exception for things called 'obvious mistakes'. For example if the price is obviously a mistake, like a brand new laptop for 10 euros.
@@neph9205 I don't know how much this differs between European countries, but the stipulation where I live is that the store can cancel the order if the price is "obviously wrong". Depending on circumstances, I could see how a TV for €200 might avoid that categorization.
This is one of those situations that really responsive, friendly customer service should be able to quickly recover and smooth over. And if prices really are dropping that much on similar products, affected customers might even be offered an actual deal.
It's fascinating to hear how inventory and pricing management flows through these complex supply chains. The computer hardware industry seems pretty monolithic to the end consumer, but of course it's not that simple.
I agree, but I don't think friendly customer service is enough to solve the issue of charging $160 for a game bundle and only giving a $25 gift card as compensation.
A few years back I ordered a computer from hp that was list price as $1k but was listed on the site as on sale for $650. I bought it and it went all the way through the process to get shipped out. I randomly got an email from them saying that there was a pricing error and they gave me a coupon for $200 off any order. I then used that to get a $200 monitor for free. It was a pretty sweet deal.
@@leonro How gsme bundles typically are done are as digital codes which once sent out, or purchased simply cant be returned. It does suck but those people bought the games, and the GPUs. Luke mentioned charge backs but that is a stupid good way to end up in trouble. The people knowingly made the purchase of said games by all definition. And by accepting $25 credit it means they have accepted a resolution. Honestly if a deal is too good to be true people need to stop trying to work so hard at scamming businesses because of mistakes. All it does is lead to price increases, and harsher outcomes of events like this
@@pokerus4511 First of all, the deal was not too good to be true. EVGA had already discounted the 3090Ti to around that price, so it was a reasonable discount.
Second of all, it's still a purchase that went through. A lot of the time I see people get stuff like cheap clothes or games due to pricing errors. I've only seen them consistently cancelled when the price was free, which is reasonable.
Third of all, people bought the 3090Ti for the cheap price, not for the game bundle. This sounds no more different than a scam, getting people to buy a 3090Ti but then taking their money for some games they likely never wanted (at least not all of them) at full price, even if they could be had for half the price on a steam sale.
Fourth of all, they might not have accepted the store discount, but instead got a "here's some compensation :)" email without actually agreeing to drop any issues they have with this.
Ultimately, the mess-up was Newegg's, so it's their duty to compensate the customers for the trouble they caused them, not the other way around. You can bet the bundle didn't cost Nvidia or EVGA nearly as much since it was an add-on, so they could clearly work out a deal with them if it was needed. But of course Newegg goes ahead and troubles their customers instead, because it's much easier to forcibly take their money as compensation.
There is no need for sympathy towards businesses who operate as such. Whatever the cause of their errors, it's their mess-up, and no matter how they wish to handle this situation in order to minimise their losses, it should be imperative that if they cancel the shipment they either give out either all the money they took (+a small compensation preferably) or that they give a large compensation (store credit most commonly) that exceeds the amount of money they took from you. Store credit is also less valuable than cash because you're forced to buy from one place, possibly overpaying for the goods, it usually expires after a not so very long time, and you can only use it for the things you find in that store (so no groceries or rent can be paid, which may mess up someone's budgeting if they suddenly have their money taken away from newegg).
@@leonro Just because ford discounts a car doesn't mean I see a pricing error on a chevy and say they have to give it to me.
There still was a significant difference in price, and they were not the same manufacturer.
Clothes and games are a hell of a lot different than a GPU. Nearly 50% off clothes still leaves room for profit. 50% of a relevant gpu leaves no room for profit, other wise the orders would have gone thru.
It is no ones duty to compensate. That is your entitlement showing. You must be the one who uses self checkout and expects a discount because you rung up your own purchase. People throwing a fit over an items being refunded is ridiculous. Maybe whatball stores need is a steep restocking fee and penalty for returns. Maybe all stores should do it to compensate them for your lack of self awareness buying the wrong item, or changing your mind. It doesn't go so well when its an inconvenience to the company.
These people literally knew what they were doing, and do it regularly. There are people who regularly wait for mistakes just to complain. Just like yourself. Its seriously annoying. You are what ruins retail. The business is actually doing you a favor by making it a hell of a lot easier to make purchases, offer free or heavily discounted shipping, standard discounts, and a central location to make orders for multiple items. I bet youd love to figure out what it would be like to deal straight from the manufacturer for every specifc item, and realize shipping isnt free. If you can not deal with the fact pricing can have mistakes, and realize that sometimes orders vet cancel then you have no sense to shop online or in a store. Seriously entitlement in this community, and many others is above ridiculous.
It baffles me why anyone is buying from Newegg nowadays after all the GamersNexus videos of the bad RMAs and selling defective exploding PSUs
Because GamersNexus isn't the end all be all. Clearly you don't realize how big Newegg actually is.
Because in the end people will value money more than peace of mind.
You have 90% Chance you will be fine with them and another 80% Chance product will be Working until warranty is gone.
When you are on the Budget you know you buy from shit places but you have little to No choice.
I got a series s from them for example since it was easier to get them from Newegg
@@alexandermeneses5688 Uhhh, Series S consoles are common and easy to find since they use a much simpler dye process. You can go to any major retailer and find them in stock. Now if it was a PS5 or Series X, then you’d have a case
yo that guy from twitter hello
A very similar thing happened with Grand and Toy about a year ago.
I'm not sure if it ever made the news, but a friend of mine let me know that he found a couple monitors on their website at significant discounts. there was one monitor which is normally around $600 cad that they were selling for $90, and another ultrawide which was normally $2000 cad, which they were selling for less than 300.
I tried buying a couple of both, and it was clear that their site was having major issues as it was lagging and certain products were disappearing. Anyways as me and a few of my friends all tried placing orders we got several different outcomes depending on when we tried placing the order. Some orders just didn't go through at all. (These were the latest orders). Some orders went through however we were not charged the discounted price advertised both on their site and in the checkout screen, instead we were charged the full price.
And finally some orders went through, for the discounted price, but we're canceled without notice a few weeks later. (No emails were sent out, you just go to the order page on their website and see that the order says canceled)
edit: btw for the orders that were charged full price, we were able to call and have them canceled and refunded immediately
Im not sure how it is in other parts of the world, but such pricing errors are common, especially when using a trading-platform which automatically feeds your shop the "latest" prices (which already can lag behind) and your shop still has to process them, maybe youre using an additional pricing tool which adds extra delays (and sources of potential failure).
Here (western Europe), if there is a pricing error the shop can cancel the order within a certain timeframe without any consequences by law, especially if the prices are obviously false (600€ Monitor for 90€ for example) since the transaction/deal is only valid if you get a "real" order confirmation. The one automatically generated by your/any shop does not count as one btw.
Kinda shitty they didn't email you about the orders but glad the cancellation was easy.
@@bertholdvongrimm7782 i got screw though by the platform i was using since i had to trade actual cash for their shitty token in order to use some discount. The shitty thing was the seller cancelled my order on the same day i placed it and i got refunded the shitty token which i argue with cs to refund back my money for weeks on end to no avail.so i had to use the money on their platform and got myself a hardrive for practically retail prices. In hindsight the 5 dollar that it might had save me was not worth it. Fuck those guys because it was also like my first paycheck i got.
I'd argue that just because a package hasn't left the facility yet that doesn't mean that it can't still technically be "in shipping". It could be waiting at the facility for pickup. With that said mistakes do happen so canceling orders marked as shipped does happen. If they we're canceled because of a pricing issue I think that's a no no. That mistakes on them.
It's not. I'm a Software Engineer that has built and worked intimately with ERP systems and warehouse management. Typically the carrier and the warehouse negotiate set pickup times and they scan the labels when they get them to the distribution center.
Prior to that, an API call was made to generate the label (and tracking number) and the product goes as far as maybe being packaged in a box in the designated area. Unused labels are common and will be canceled automatically.
@@xSiKGamingOfficial I'm a software engineer as well. We're not talking about erroneously creating a label for a product that isn't in stock. We're talking about canceling a order for a product that is in stock and that you confirmed has started the shipping process regardless of if it has left your facility or not.
Also, if your API call returns a confirmation for a product that is known to be out of stock I'd say that's a pretty bad method and it should be refactored.
@@williamparker937 I don't work in that specific industry, but I do know that the number of items in stock is often only an estimate. For various reasons the inventory management system isn't always in sync with actual stock numbers in real time, and so I imagine it would be fairly normal for an API call to return confirmation for something where there is no physical stock available.
@@timseguine2 I understand that these systems aren't real time and a product could appear to be in stock but not actually physically be in stock. My comment was about products that are actually in stock
they likely redirected these shipments. would not be the first time a retailer did this.
My take is once the order is paid for the price is set. If I take an item to the register at Walmart and it rings up super low, they can refuse to proceed with the sale. Fair enough, we disagree on how much the item costs. Once I pay for the item though, they don’t get to stop me on my way out the door and reverse the sale because of a price error. Same here. Once I finish my order and my card is charged, at that point you agreed to the price listed on the order sheet. Now if they cancel before the order is billed to my card then I can understand.
Works when there's a human looking at every order. There will be mistakes here and there but an automated order system has the potential of fucking 100s of orders.
Like linus said, it didn't cost anything except time to anyone ordering those cards. Should they be compensated for the error? Yeah, of course, give them a 25$/50$ gift card as a sorry. But should a business really have to honor hundreds of sales, each costing them 1000$, because of an honest mistake? I don't think so.
There's a difference between mistake and scammy advertisement and I don't think anyone should be punished that hard for a mistake.
@@tjoloi If I understand correctly, that $25 gift card was given to people who paid a good deal more that $25 for a game bundle that came with the graphics card. A game bundle that they might not be able to use fully without said graphics card. So seems to me some people may have lost out on money.
@@keiths5021 Agreed, that 25$ gift card was an absolute joke. Imo, they should've offered a complete refund *and* a gift card.
Yup, thats literally how a contract works (a receipt is a proof of contract) which is why if anyone wanted to fight it legally theyre likely on solid ground.
Im surprised Linus said courts had sided with retailers in similar cases.. maybe it had to do with any reasonable person understanding $2 for a computer or whatever was obviously a mistake. I feel like thatd be a hard argument here when it sounds like this may have been a reasonable competitive price if nvidia was slashing prices
The site I am working for is only charging when the stock is confirmed and ready to be shipped. In the mean time the amount is authorized and you cannot take it, but technically it is still in your account. So if they charged the money - this is your GPU and they have the responsibility to ship it.
I've worked in retail for my entire professional career, albeit from the technology side of things, retail inventory systems, pos, eCommerce etc. The "cost price" is always fluctuating, based off of rebates or manufacturer promotions you name it. Working in retail has really been an eye opener on the kind of margins that big box stores make and it's not always clear what those margins are at the lower levels because a lot of it comes down to the negotiation between buyers and the vendors, sometimes retrospecitvely.
When I worked in retail years ago, in the electronics department, I got to talking with my manager and assistant manager about margins and stuff, and they even showed me how to look some of it up in the system. It always baffled me how little margin there was in a lot of our products. Game consoles we made less than $20 off of the sale. Just like the manufacturer, all of the profit margin was in the games themselves and the accessories.
@@brandonatherton That explains why Nintendo games never get cheaper and refuse to fix their joycons.
@@leonguyen896 That's actually still Nintendo. Linus discussed something similar in his video about the budget OLEd TV, but manufactures will generally have "minimum pricing" for items to prevent a retailer from firesale-ing a particular item to drive traffic to their store. That could lead to another retailer doing the same and undercutting them, essentially creating a prisoners dilemma race to the bottom.
Because when customers see a low price that went out of stock, they tend to wait to see that price again which hurts all retailers involved.
There's also how Nintendo views itself as a "premium" brand, they would rather artificially keep a game priced high to avoid sending it to the bargain bin when they don't want to. For example, Mario Party The Top 100 on 3DS is 39.99 on the eShop, but many WAY better games made by Nintendo are in the Nintendo select series priced at 20. The games value on the used market is way less than 40, so it makes no logical sense traditionally to keep the price there.
For physical goods that kind of screws over the retailer, so I assume Nintendo eventually buys the game back from them or something.
Another aspect of Nintendo is that AAA games rapidly dropping prices causes customers to hold off which causes them to drop faster next time. Nintendo basically picks a price and says "this shit will stay here, maybe if you wait 5 years you can save 20 on Breath of The Wild", so their games keep a more consistent value and customers feel safer purchasing now than having the price cut in half by the time they finish the game. Obviously this only works because the brand and games are so desired. I do wish they picked 50 bucks as the standard price, but maybe they see the Switch combining handheld and console play making them sell less games overall.
I just got recommended this video by a collegue. This is what happened to me. I have a lot to say about the subject but it's almost midnight.
The gist of my argument is that in Quebec, the law says that they are obligated to provide me with the product I purchased at the price I purchased it at.
They don't want to abide by the law.
As for the shipping label argument, Linus is right up to the point where the Shipping Label and the Tracking Number show that the Carrier holds the parcel. Once the Carrier holds the parcel, it means it has gone through a Carrier Facility.
In addition, it has been 5 working days since it happened. I haven't seen my money yet.
As a retail cashier for canadian tire and have worked our stores online orders it is the same in Saskatchewan.
We have to honour the advertised price with an additional 10$ off the first item, the rest at the advertised price.
(If its less than 10$ the first item is free)
This is so messed up and wrong. Especially once a charge has happened on the cards.
not sure youre gonna read this but id like to hear whatever happened in the end. hope you got the money back at the least
@@guggler not much actually. They refused to abide by the law and I contacted the CCPSA and its equivalence in Quebec to report the situation. It took a couple of weeks for them to issue my refund.
I’ve had multiple instances in the past year where I’ve seen a great deal on a product at newegg (one a monitor and one a tri-monitor stand) and my order was spontaneously cancelled after the shipping label was created and I was sent an email saying they charged me the wrong price.
Very very true about the label creation / notification. It can still be shipped / not shipped in this case!
I was stupid enough to recently order three items from Newegg. This was two weeks ago. TWO ITEMS out of three were canceled with no explanation. Newegg used to be so spectacular back in the day, but it is just a shell of itself now. Sad to say, I'll just be sticking to Amazon from now on for computer gear.
This. It's sad that they went from THE place to get computer hardware, to basically only being worth looking at specs. I hated Amazon for the longest time, as prices were usually higher on computer components, and the pages are often missing a lot of information. Prices now are almost always better. Specs are still iffy at best and missing info, but you can get that elsewhere I guess. They didn't need to do anything different to stay on top, yet they somehow failed at even that. Now there's just no good, dedicated marketplace for hardware unfortunately. And no matter what they do, it's incredibly unlikely they'll ever get their credibility back.
"Newegg ... is just A SHELL of itself now" 🤣 I used to order from them all the time but over the past few years, honestly I keep forgetting they exist, till they pop up in a video like this. Amazon is easy enough and Micro Center is like a mile down the road. 🐧
Even though $800 odd or so off is a good discount (not that you got the card anyway), I still think 1000+ for this card is too much in my opinion.
Agreed. High-end cards have squeezed so much out of the state of the art that we're getting prototypes at R&D prices. I would be happy to let the tech mature a little, and get something that isn't on the razor's edge of reliability, with dreadful efficiency, and prices that haven't yet been subsidized by successful productization.
good thing there's a giant selection of cards and the highest end isn't necessary
It's also just a terrible value for anyone who isn't deeply into artificial intelligence and neural networks, only thing preventing me from giving this card a rating of "absolutely do not buy for gaming" is that the next step down, the 3080 Ti, only has 12 GB VRAM.
Pretty much. Since AMD has leaked their specs and some prices, we know that their mid tier gpu will outperform the 3090ti for $450. That means that the 3090ti is now worth less than $450. I would pay $400 for one, but not more than that.
I mean I think 1k USD is a great price for this card in a vacuum, on the eve of new GPUs coming out? Not so much but that's a lot of computing and Vram for $1k
In any civilized country there are laws about big price errors and it is in the conditions of sales that errors are not to bem followed up.It’s just common sense.come on, people.
Oh, so let's say my competitor offers 50% discount on product X, and I don't want him to gain more customers, so I offer 60% discount on product X, only to then tell customers (e.g. a few days later, when my competitor's deal is already off the air) that it was a mistake. So, I got to prevent customers from moving to my competitor without paying a dime. That shouldn't be legal.
In many countries with strong consumer protection laws that wouldn't be legal. In Australia, you'd be fined into oblivion.
In countries where laws are made to protect the individual instead of harming them that is the case
This is why I don't have a lick of faith in Newegg, they definitely did this through some algorithm. It wasn't a mistake but intended behavior for their website and algorithms but instead of taking a slight loss of explaining to customers what went wrong. they instead cancel the orders and have their customer support just make up excuses.
If money comes out of my account for a product I bought from a major retailer how can you tell me I don't own said product? They literally stole people's stuff.
It wasent at your home so its not yours yet
Ah man, the whole "must honour lowest advertised price" thing is a bit of a minefield. If you advertise a price of $10 when it should have been $100, you must sell at $10. BUT, that does not mean you must sell at all. You can just decide to not sell.
Same with this, if Newegg had cancelled orders prior to taking payment then it's whatever. If the customer has already handed over money, the purchase is completed regardless of shipping status and cancelling it is legally dubious and morally terrible. I don't know that it's entirely illegal to do that in Canada, but it's questionable and it's a shitty thing to do legal or not
It actually doesn't matter if the payment was taken. There was a case before where someone sued a Company over a mistaked $2 computer in Quebec(Which is the strictest on enforcing price mistakes). Because of how the incident took place, and BAP sales directed people to the site it was not newegg sending out notices of the pricing. When new egg csnceled it was them denying the offer for the GPU. People need to stop hunting mistakes like this. Its annoying, and honestly just ruins the pricing for everyone else. When a company loses money they have to make it back one way or another.
People hate it when they lose money, but love it when businesses lose money. Run enough businesses to the ground and all you will get is higher prices for everyone
@@pokerus4511 Either lose money or lose reputation
@@ZaHandle Simple it doesn't need to be either. Thats whats wrong with entitled people like yourself. Always demanding, until it is yourself on the flipside. Its a simple concept of people need to be less entitled. All you do is screw us people over who aren't entitled karens
That’s literally not how that works…
I get the shipping argument. I mean of you buy something at a store and are walking out of the store and someone stops you on the way out and says, "hey, come back, that was mis-marked" or, "we refuse to sell you at that price" the purchase has been completed. If you left the building does it make a difference? If you left the parking lot?
Once the shipping label has been created, that means the order has been processed and the payment went through. What they should have done was cancel the order and send an email to everyone that it was an error. Once they already shipped the order that is their fault, so them contacting the shipping company to send it back was basically theft.
Did you literally hear what Linus said? What they did was what you said in the first sentence, they created the labels but the products likely did not even leave newegg. Your right that they should have sent an email though, or better yet, ship them anyways
Last time I looked shipping ment its currently shipping, not sitting on a pallet in a warehouse.
That price seems to me like OK value with 4000 series behind the corner. I would say if they delivered all the orders, called it special deal and generate more traffic and revenue from that good PR would be much cheaper for them.
@@eye776 I'd like to know where the money went. COVID was boom times for building home offices, and the industry as a whole is doing as well as it could given the shortages and supply chain problems. Yet Fry's collapsed on itself because it screwed over its suppliers and they decided to stop extending credit. This may well be happening to Newegg also.
Might have been an issue with timing or SKU that would affect customers trying to do a price match for a drop after they purchased it. I really doubt any deal they may have struck with a producer would let them recoup costs from customers who already bought the full price model demanding refunds of the difference when the price suddenly dropped $800 days after purchase.
If money exchanged hands, that is my graphics card. You cannot take that away from me. It is mine. Cancel my order, and I will be pressing charges
All I understand is they're perfectly fine selling the card at twice the MSRP price. But when it comes down to lowering the price all of a sudden it's a mistake. It's only okay when it's convenient for them. Let's just hope the GPU prices continue to drop everywhere else, then we'll see if they make this same mistake again.
Anyone who has used Ebay KNOWS that "shipped" does not mean shipped. It means a label has been printed. It means nothing else.
Not even printed, generated. The system cannot know you actually printed it, sometimes I've had issues and had to go back to actually print it later, but the second the label has been generated it will log it as shipped on the system.
At least own up to it.
Bought a current gen laptop from amazon once for almost 50%. Obviously too good to be true but might aswell take a shot. Also had some other stuff in that order.
Later that day that order was canceled due to suspicion I was hacked and blah blah. No other action was required from me like changing my password or anything else that would make sense when you get 'hacked'.
Miraculously all the other items in my order arrived and I was charged for them normally despite being ordered by the same 'hacker'.
Shipping confirmations should only be sent when something ships, this is what order confirmations are for.
@bruh meme some shops give both at once, if the price is wrong, then you have to manually go to the courier center or wherever the package went
Also, the shipper can actually contact the shipping company to have the shipment cancelled and returned though... I had this happen with UPS for something else and the ups people said it can be done... So linus should not just automatically discount that as what happened.
I believe they did RMA and returned the item back to themselves. I order 2 monitor stands that were priced at $6 and also got a order confirmation and tracking number, after checking the tracking number it showed it in Texas and would be delivered the next day but later that night I got a notification from newegg about my RMA on the 2 stands.
I'll certainly remember this the next time Newegg tells me that it is "too late to cancel your order"
my company sells on Newegg, I can confirm they make errors. Currently in an email back-and-forth regarding some company needs, and they think they did what we needed and they didn't. Humans make mistakes and errors, customer impacts should be minimized whenever possible, but there are humans involved so mistakes and miscommunications happen
The price cuts on 3090ti shows just how ridiculously priced they were. They are probably still making money after $1000 off
Who's they?
NWO
@@dpwellman nvidia, AIB'S, and retailers.
@@parkersgarage4216 How do you figure?
11:28 already lost. Best Buy already got in this situation with 3000$ TV priced 300$ by accident. They were forced to fulfil all orders with a limit of 1 unit per customer. Funny thing, in a case like this, fine prints means nothing.
The shipping confirmation bit is similar to another point about couriers. When your tracking says it has left a facility, that just means it has been scanned by a loader and placed in a trailer to be moved. Not that it is actually on its way. Source: I work at UPS.
I've been missing a graphics card for 4+ years, and a few months ago they finally offered me a "Refund Credit", meaning I have to pay for the item AGAIN, and then take them for their word that they will refund the product, and wait a indiscernible amount of time for the refund to come back to me. This seems predatory, no? I'm happy after all this time they are willing to do anything, but I'm definitely not happy with this solution. It also has to be sold and shipped by Newegg, and they won't price match, which increases the price quite a bit.
I definely wouldn't have waited four years, I would have charged them back within months for not delivering what was paid for.
@@Zyo117 I did try to charge back the amount for the missing card, but NewEgg refuted the claim with my bank and somehow won. My bank seemed confused that an item was missing from my order, and insisted that I recieved my order (because I received 99% of the order) and couldn't comprehend that a part of the order was missing.
I'm more infuriated by Neweggs complete lack of professionalism in my experience. Hours on hold, weeks waiting for call backs and emails, and no acceptable solution came out of it. I still don't have a card.
@@NickFair16 Ahh, I see. Yeah I can see how they could argue that you recieved it in that case, but the situation is still bullshit. Hope you eventually get what you paid for, anyway.
I agree with you on the shipping labels. I will say however that once the shipment has been picked up, it is too late and the packages will go to who ever is on the shipping label.
I once ordered an Acer B276HKB 4k monitor at a local webshop, it was a front-page "daily superdeal" for €213 (50% off)
2 days later they send a mail with "sorry the price was a mistake"
That was a huge bummer :(
You can sue
Something kinda like this happened to me at a BB. They said my order was ready for pickup so it took me about 45 minutes to arrive because it's so far way but no order was ready for me. 20 minutes go by and they find out that they canceled the order after it was ready for pickup because they say the sale price was incorrect but did not do what they are supposed to do to let me know my order is canceled. I spent around $10 in gas and all that time because they didn't let me know it was canceled. Days go by before I get anything showing it was canceled. Luckily they atleast refunded my card but still
I've ordered stuff that had "label created" for months. Twice I never got the item, but often it stays there months after I received the item and sometimes even after the order is cancelled.
If I get a shipping confirmation, and that email is in fact a lie, it's not really an excuse to cancel the shipment. I used to work in sales, and we all know that the shipping confirmation is created when the label is created, and we all know we could easily inform the consumer that this is not actually confirmation that the product has been shipped and also that we could easily actually confirm the date of actual shipment as well... Can't have it both ways....
In regard to the speculated pricing error and how it occurred, it's none of the consumer's concern about any of that. A price was advertised, and the consumer is entitled to rely on that advertised price. The manufacturer, wholesaler, and retailer can work out who has to pay for the mistake between themselves.
Everytime Linus talks about these, he is always on the side of the company / corporation. Even during the ArtisanBuilds fiasco, it took a lot for him to criticize the obvious bad behaviour of the company
Not surprising given his previous history working in similar position as a product manager.
So glad I took the pains of not just quitting Newegg after the exploding bundled power supplies and refusing returns of items _they knowingly sent out broken._ I actually made them scrub my account. The customer service people were ok, and I didn't get nasty with them, but I did say that I needed my entire account purged because I could no longer trust them with my data, and I didn't want to inflate their numbers simply by having an account any longer. I had stopped buying months before that, before deciding I had to make the effort of registering my disappointment.
A similar thing happened last year when i bought a gaming laptop worth 2k for 450$ on amazon. They sent the confirmation and a day later it was canceled.
I once bought a VR headset using Newegg US when I am in AU, the Newegg AU price was hundreds more... so they cancelled my purchase. There was nothing wrong with the purchase, I was fine to order from the US but they wanted me to spend more. So I don't buy from there anymore. Newegg just suck and can't be trusted.
like 30 seconds of checking the actual shipper website will show that it says the shipping label has been created but not picked up yet
I remember newegg messed up the price for a 1060, making it 25.99. I bought three and later they cancelled all my orders so i called them up and complained and got a $75 coupon off my next order. The trick is to just keep poking until you get something back from them if they pull things like this
Everyone may think I'm wrong, but to me it looks like when you place an order and pay for it, you and the person selling have agreed to a transaction. They should have shipped the product and called it a lesson learned. What's next, you order a product and it gets canceled the next day and you get a refund and told, "the prices went up today, you will need to reorder"?
Starting to see huge price slashes on 30 series NVIDIA cards in the UK. Sorry, but waaaaaay too late. The horse has bolted and most of the people (myself included) that had been eagerly saving/waiting to purchase a new PC build spent that money on other luxuries months ago or are sandbagging the money to prepare for insane cost of living rises. I'm sure they will sell well but only at the cost of cannibalising purchases in the future of new card series'. They held their hand for too long and kept those prices too high, sure there were some inevitable price rises from supply/demand but they clearly got too greedy....
Where???? I’ve been looking for an msrp 3060ti
@@alexmillen75 ebuyer was the last place I saw big price cuts
Here in the U.K the consumer law states that in order for a sale to be completed all parties must be in agreement with the outcome of said sale. However theirs a HUGELY prolific urban legend that the item must be sold for the price advertised and this is simply not true.
Paying half price for a 3090ti is still over-priced when the next gen's are around the corner. My 2080 super still rocks everything I play at 150+fps on a 1440p monitor.
I work for a retailer where this is VERY common practice. We can cancel literally til the item is on a van to your house. Depending on where you live, the contract isn't completed until you have the item.
Thata not how law works bruh
I had the same thing happen. Bought a 3070ti for basically retail and had my card automatically refunded and shipped back to Newegg got me bummed out because it was the last part I needed and did not have the money for a good graphics card.
Bro I bought my brother a lightly used/basically brand new 2070Super off EBay for $275, look at used. As long as you do research on the seller and check their reviews there is NOTHING wrong with going used. GPUs are built to last, especially when they’re taken care of.
@@sultanofsauce9816 But if you're trying to build a high-end gaming rig, last generation's card may not be good enough. Also that's a year or two less before you're looking to replace it.
Linus talking about different strategies of how companies manage inventory is so interesting to listen to. The way he explains it is so easy to follow.
For some reason this interested me the most of all the other clips from that WAN Show xD
As of Friday August 26th 10:29 p.m. West Coast time California Newegg is still selling 3090 TI's from 1200 to $1400
newegg just canceled my order of an asus tuf 4080 oc edition for 1240 after gst becasue of a pricing error and are offering me a 10 dollar gift certificate in exchange, this is complete dirt
'nVidia' and 'innocent mistake' do not belong in the same paragraph, let alone the same sentence.
I'm leaning harder & harder to purchasing my next pc components from amazon. I'm not thrilled to do that either.
In european law the shipping email would be seen of confirmation of the order and therefore the price must be honored. I would guess canadian would be the same
Did this only happen with Newegg Canada or was it company wide?
Who here is old enough to remember when Newegg was THE place to go for great prices and no BS?
I can definitely see this being a problem for smaller computer shops that do pre-built systems with these cards...if they were planning to build 20-30 machines with these cards and then Newegg does a 180 on the shipping, that can put some stores in a pretty big bind...that's a lot of money and customer trust/loyalty on the line...especially if those prebuilt systems had already been paid for by the customer and they had a planned pickup/delivery day
A few years ago JB-Hi-Fi in Australia accidently listed a high end DLSR camera for a stupidly good deal (something like a $2000 AUD camera for $500).
Once they figured out there issue. They corrected it on the website. However publicly announced that they would honour any sales made at the lower price.
Now yes, they were loosing money. Selling way below cost price. But they gained alot of respect from the consumers.
They also will price match or negotiate on prices for everything if you ask. Some things drop $5, some things you can get for $200 cheaper if it's a 10k TV.
Same thing happened to me with a 3080 ti listed for 550$. Newegg told me that “it was damaged in shipping”, but we all know that’s a load of bs.
If they said they you should argue when they will shipp the replacemwnt
Awesome video!
When will the next video drop?
Charged for the nvidia game bundle. It's a trash bundle doom and dlc advertised as 4 games and 160$ value. Maybe worth 60.
Usually my things say shipping label made then on it's way when taken by the carrier.
Bought ram from China and 2 weeks of label made but no progress after that
the last three things i bought from newegg never shipped until i complained three weeks later and got my money back
i’m not convinced that they sell products in canada
The fact shipping confirmations sometimes don't confirm that the order was shipped bugs me a bit. Isn't that the *entire* point of shipping confirmations?
No?
I don't think anyone who orders stuff online on the regular is confused about what a shipping confirmation is. We've all had stuff sitting in a warehouse for 3 days after the shipping confirmation was sent, super annoying!
People might think that shipping confirmation means it shipped because of things like Amazon saying an order has shipped when, following the tracking number, it turns out the label was created and nothing else
On newegg I had order psu and they said they were out of stock evga 1000w and 1300 and they cost 160 and 180 and theu went and refunded my order and cancel saying out of stock and increased the price to 340 and 389.
Incredible video!
A local retailer still has a few 3080ti's on the shelf for $1900. They were buying from Bestbuy at retail and reselling, I do not feel sorry for them.
Has anyone looked into their warranty issues. I purchased a hard drive from their site that said it had a five year warranty. Checked online the day I received it and the warranty had just over three years left. Customer service didn't care at all!
All i know is in the US if the goods/services are listed for a price and money is exchanged then the seller is obligated to it. Even if money isn't exchanged. If i go in a store and the price tag says one thing and it scans for a higher price, they must sell at price listed at shelf even. I've got experience in retail. In the US they would have to honor the transactions for those who managed to place the order. Only thing they could do is delay shipping due to lack of stock but not cancel nor refund.
So new egg listed the GPU's at the price they should of been 2 years ago before they double dipped due to the mining craze , then realised that the current stock was shifting and took the decision to stop the sale's because they want to hike the price one last time.
Can you make an Only RedfLagDeals pc build? I personally think it would be fun!
In Mexico it happens all the time with pricing errors, and since the consumer protection law is as well very clear POSTED PRICE IS THE PRICE there is no asumption of errors so people use the government to force the company to honor prices, i remember alienware laptops sold for 2 dollars, 4k samsung tvs for 20 dollars, and it also happens in person, if an employee misslables a price and someone notices the store is obligated to sell said shit for the labeled price.
That sudden RMA issue and return on a purchase has literally happened to me more than once lmao. They just took my shit back???
I was one of the customers who bought the 3090 on this sale. I received my RTX 3090 in perfect condition at the $1000 sale. It was a steal! BUT it was not a Gigabyte 3090 it was the Asus ROG Strix 3090 white.
Nice beautiful card!
Great video
Can confirm, shipping labels created doesn't mean the item has left the building.
Super interesting. Really nice hearing about Linus's industry knowledge.
As a consumer it may sound frustrating hearing Linus seemingly siding with corporations at times. However I also agree it’s interesting hearing his industry know how too.
Better to hear the nuts and bolts of how big corps and business work and process instead of jumping the gun and demonizing them in situations like these
@@yuiokino For sure, the entire situation is just absolutely typical of large corps. I wasn't even surprised xD
I remember this! I was ready to buy that exact 3090 Ti
The problem here is not that they refused to sell them at the mistaken price, it's that they SOLD them, and then backtracked. That is against contract. Many people think that if something is displayed at a certain price, the vendor has to sell it at that price, that isn't true. A vendor can refuse sale at any point, but not after the sale is complete.
What could also be worse than wasted time... is you wait for graphics cards to come down in price, before building. Then you order this heavily discounted card, AND other parts (possibly from others / second hand) and then the order is cancelled and your left holding the bag because you can't get your card at the price you planned for....
Everyone makes mistakes. But there are ways to more... professionally apologize and communicate what the problem was to the consumer. If we're left speculating, then of course we'll assume the worst.
Been avoiding NewEgg since the GN reveal, they got a lot of cleaning up to do.
i love how linus blames and talks down to us dumb consuumers at 4:00
?
Not sure if anyone mentioned it yet but $1090 CAD is roughly equal to $850 USD at this point in time
I feel like newegg should HAVE to go through with the deal.
In the US it is a common mistake that a product or service must be sold at a listed or signed price. An error or mistake does not fall under false advertising, and there is no law in the US stating a listed price must be honored. False advertising applies when the pricing confusion is intentional.