Hi, Can you please explain the difference between the returning rate and the churn? if the churn is 5% doesn't that mean that the returning rate is 95%? I did not understand how you sum up the total customers ignoring the only 15% returning? Thanks!
Let me answer it for you. Churn basically the customer we lost and never come back. Returning rate is customer come back and purchase from us back. What you say is correct, if churn 5% and then 95% are returning rate. But his business model, only 15% come back ok that month and purchased. But that doesnt mean the other 80% doesnt come back. They might be come back on the different months.
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Super helpful! Thank you are an amazing teacher. More please!
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can you make a video about chain supply and about sales trend ? thankyou !
Hi, Can you please explain the difference between the returning rate and the churn? if the churn is 5% doesn't that mean that the returning rate is 95%? I did not understand how you sum up the total customers ignoring the only 15% returning?
Thanks!
Let me answer it for you.
Churn basically the customer we lost and never come back. Returning rate is customer come back and purchase from us back.
What you say is correct, if churn 5% and then 95% are returning rate. But his business model, only 15% come back ok that month and purchased. But that doesnt mean the other 80% doesnt come back. They might be come back on the different months.
If you want to assume that all the customers will be back by next month, then you need to do they way that you said
Can u help me with building revenue model of real estate industry?
Can you share the file?