I ordered x2 Ecoflow Delta 2 that cost around 2,600 dollars. . I had called customer service to cancel them right away and I was assured that they won't be charging me for shipping because I won't get the products anyway. After 2 weeks. They charged me shipping cost on the first order plus penalty of more than 4%. They stated that penalty is 2.6%. I felt those penalties were too much for items I have not even touched. They refused to refund me on the second order citing system error on their part. Ecoflow are thieves who robbed their customers. Please don't purchase any Ecoflow products. Very bad customer service.
I ordered x2 Ecoflow Delta 2 that cost around 2,600 dollars. . I had called customer service to cancel them right away and I was assured that they won't be charging me for shipping because I won't get the products anyway.
After 2 weeks. They charged me shipping cost on the first order plus penalty of more than 4%. They stated that penalty is 2.6%. I felt those penalties were too much for items I have not even touched. They refused to refund me on the second order citing system error on their part.
Ecoflow are thieves who robbed their customers. Please don't purchase any Ecoflow products. Very bad customer service.