What size does the banner have to be? I just ordered my retractable banner kit, it says the height is 79" does that mean it needs to be that exact size or should it be a few inches longer
Hi, You would need to contact the company which you purchased the unit from and they should be able to provide you with the artwork dimensions for the banner to fit your particular system because they are available in many different sizes. Normally there is some extra material allowed at the bottom of the print for winding onto the roller of the unit. I would expect that the supplier can provide an artwork template/dimensions showing the viewable artwork size and the additional material at the bottom for winding onto the mechanism. Then you can make the new print to the correct size. I hope this helps Best wishes Mark (www.printdesigns.com
Hi, On your banner stand there will be an outer hole on the casing and a hole on the spindle inside the roller banner. When you put the pin through the outer hole, it has to line up with the hole on the inside for the pin to push into place. You will need to pull the banner up and down so the spindle inside the banner stand rotates and the two holes line up. Try pushing on the pin whilst you pull the banner up and down and you might find the pin locates correctly. If the pin you have is too big to go through the hole, you can use something smaller such as a small Allen/hex key, a nail or possibly even a cocktail stick. I hope this helps! Best wishes www.printdesigns.com
Whoops! sorry to hear about this. The banner can be fixed but it's a fiddly process. The first thing you need to do it remove the screws from the end plate of the stand that has the flat spindle protruding from it. With the screws removed you can rotate the end plate of the stand clockwise while it is held flush to the casing of the stand. The flat head of the spindle should be still poking through the slot when you rotate the end plate. Be careful here because as you rotate the end plate with the spindle poking through the slot, the tension on the spring increases inside the stand. It is easy to accidentally pull the end plate away whereby the spindle will pop out of the slot and 'lose' all of the tension. Also be very careful that the end plate does not fly out of your hands whilst turning it or you could hurt yourself! We wear gloves and safety goggles when doing this. You need to give this end plate about 20-25 turns after which the print should be wound back into the stand. Once the print is wound in, put the screws back onto the end plate to secure it. Again, be careful that you don't pull the end plate away from the stand and allow the spindle to pop out of it's slot while doing this or you will need to start over! I hope this helps and good luck.
Hi, If your stand uses a top-rail that is designed to clamp onto the top of the printed banner then you should be able to unclamp the two halves of the rail and re-attach it. You can see how this is done in our video. If your banner uses a self-adhesive top rail then you could potentially re-attach it but you would need to clean any old adhesive from the rail and re-stick it. I'd recommend using 3M double-sided tape. Best wishes Mark
If you pulled the pin prior to attaching the print (with the top rail in place) then the spring inside will lose tension. It can be fixed but it is fiddly. Attach the print with the top rail on, then remove the screws that hold the end plate on the stand. Do this on the side of the banner that has the flat part of the spindle protruding from it, not the other side that has a round spindle protruding from it. With the screws undone, turn the end plate round and round whilst keeping the flat part of the spindle in the slot on the side of the banner casing. This is tricky! After about 20-25 turns the print should be wound inside. Now put the screws back in.
Thank you. This was perfect information. I am above average handy, so I shouldn’t have any problems with this. I just wasn’t sure how it would attach on the bottom, and your video explained it in great detail.
No problem, i'm glad the video was useful. You will need to use a strong double sided tape to attach the print. After sticking the print to the stand you can over-tape the join between the graphic and the stand with parcel tape. This will make the join more secure!
When we send out replacement graphics for roller banner stands, we normally supply a locking pin. It's worth noting that if you don't have a specific locking pin, you can use something similar instead. A small nail or hex key should do the job!
Hi, you should use a good quality permanent adhesive tape. We use 50mm tesa 4965. It works well for us based on the printing materials we apply to roller banner stands at www.printdesigns.com but you should test adhesion to the particular print material you are using to make sure it holds OK!
I have a banner like this that was installed backwards - the print side faces the pole. Can I unscrew the side panels and reverse the roll entirely? Or do I need to return to the banner company?
Hi Tim, the print would need to be removed and refitted in this case. You should contact the company who you ordered it from and ask them to collect the banner and replace it!
Thanks for this video. Just have me an easy way out😇🙏🏾
This is simply explained and well understood. Thank you. This is of great assistance.
Thanks
!1. Excelente vídeo! Muito bem explicado e informativo.
What size does the banner have to be? I just ordered my retractable banner kit, it says the height is 79" does that mean it needs to be that exact size or should it be a few inches longer
Hi,
You would need to contact the company which you purchased the unit from and they should be able to provide you with the artwork dimensions for the banner to fit your particular system because they are available in many different sizes.
Normally there is some extra material allowed at the bottom of the print for winding onto the roller of the unit. I would expect that the supplier can provide an artwork template/dimensions showing the viewable artwork size and the additional material at the bottom for winding onto the mechanism. Then you can make the new print to the correct size.
I hope this helps
Best wishes
Mark (www.printdesigns.com
That was simple and great information I needed!! Thank you! 👍
The locking pin that came with my banner stand doesn’t fit inside the hole on the side! Now what do I do? 😖
Hi,
On your banner stand there will be an outer hole on the casing and a hole on the spindle inside the roller banner. When you put the pin through the outer hole, it has to line up with the hole on the inside for the pin to push into place.
You will need to pull the banner up and down so the spindle inside the banner stand rotates and the two holes line up. Try pushing on the pin whilst you pull the banner up and down and you might find the pin locates correctly.
If the pin you have is too big to go through the hole, you can use something smaller such as a small Allen/hex key, a nail or possibly even a cocktail stick.
I hope this helps!
Best wishes
www.printdesigns.com
Accidentally pulled the pin and the spring on the roller unwound. Any tips on rewinding the roller to get back to the original tension?
Whoops! sorry to hear about this. The banner can be fixed but it's a fiddly process. The first thing you need to do it remove the screws from the end plate of the stand that has the flat spindle protruding from it. With the screws removed you can rotate the end plate of the stand clockwise while it is held flush to the casing of the stand. The flat head of the spindle should be still poking through the slot when you rotate the end plate.
Be careful here because as you rotate the end plate with the spindle poking through the slot, the tension on the spring increases inside the stand. It is easy to accidentally pull the end plate away whereby the spindle will pop out of the slot and 'lose' all of the tension. Also be very careful that the end plate does not fly out of your hands whilst turning it or you could hurt yourself! We wear gloves and safety goggles when doing this.
You need to give this end plate about 20-25 turns after which the print should be wound back into the stand. Once the print is wound in, put the screws back onto the end plate to secure it. Again, be careful that you don't pull the end plate away from the stand and allow the spindle to pop out of it's slot while doing this or you will need to start over!
I hope this helps and good luck.
Thank you!
My sign snapped from the top. I should be able reattach. Thank you so much.
Hi,
If your stand uses a top-rail that is designed to clamp onto the top of the printed banner then you should be able to unclamp the two halves of the rail and re-attach it. You can see how this is done in our video.
If your banner uses a self-adhesive top rail then you could potentially re-attach it but you would need to clean any old adhesive from the rail and re-stick it. I'd recommend using 3M double-sided tape.
Best wishes
Mark
what happens if the pin was pulled out prematurely and all the spring got inside of the bottom part is there a way to repair this issue? thank you
If you pulled the pin prior to attaching the print (with the top rail in place) then the spring inside will lose tension. It can be fixed but it is fiddly. Attach the print with the top rail on, then remove the screws that hold the end plate on the stand. Do this on the side of the banner that has the flat part of the spindle protruding from it, not the other side that has a round spindle protruding from it. With the screws undone, turn the end plate round and round whilst keeping the flat part of the spindle in the slot on the side of the banner casing. This is tricky! After about 20-25 turns the print should be wound inside. Now put the screws back in.
Great job!!
Thank you very much.
Thank you. This was perfect information. I am above average handy, so I shouldn’t have any problems with this. I just wasn’t sure how it would attach on the bottom, and your video explained it in great detail.
No problem, i'm glad the video was useful. You will need to use a strong double sided tape to attach the print. After sticking the print to the stand you can over-tape the join between the graphic and the stand with parcel tape. This will make the join more secure!
I like this edit!!
شكرا جزيلا
thank you
do you know what can I use if the locking pin is missing?
You could use a small nail, a matchstick or cocktail stick or a small allen/hex key
what if you dont have any tools?
What tools do you need?
Where do I get the pin?
I think it comes with the stand
When we send out replacement graphics for roller banner stands, we normally supply a locking pin. It's worth noting that if you don't have a specific locking pin, you can use something similar instead. A small nail or hex key should do the job!
What kind of tape should I use?
Hi, you should use a good quality permanent adhesive tape. We use 50mm tesa 4965. It works well for us based on the printing materials we apply to roller banner stands at www.printdesigns.com but you should test adhesion to the particular print material you are using to make sure it holds OK!
thank you for your video
No worries, I'm glad it was useful to you. All the best www.printdesigns.com
Woow great
Glad you found the video useful :-)
THANK YOU
Thank you
No worries at all. Glad the video was useful. Best wishes www.printdesigns.com
Thanks for the info! This helped me out at work
No worries Matt, glad the video was useful! Best wishes www.pintdesigns.com
I have a banner like this that was installed backwards - the print side faces the pole. Can I unscrew the side panels and reverse the roll entirely? Or do I need to return to the banner company?
Hi Tim, the print would need to be removed and refitted in this case. You should contact the company who you ordered it from and ask them to collect the banner and replace it!
Thank you. This fix worked!
You’re a lil intense
Great video but could you put a towel down next time? 😱