You can skip the hydration facial and use the blue light with the clarifying cap for a clarifying treatment anytime. This is to help kill acne causing bacteria! We recommend spot treating new blemishes for two minutes.
Hi! I love my product, but it just stopped sucking. It turns on and you can hear it, but no suction and no water/solution release/intake. Can you please help me with this? I love my GLOFACIAL and hate to go without it
Hi Ashley! We're so sorry to hear that and thanks for letting us know. Please reach out to our Customer Experience Team at info@beautybio.com regarding this and they will help get this resolved for you. 💖
Hi there! Thank you for reaching out and we're sorry to hear this! Please reach out to info@beautybio.com and someone on our Customer Experience Team will be able to help you troubleshoot this issues.💕
Hi! As the tips can be removed, you can use water and antibacterial soap to sanitize. We do retail a GLOfacial Tips Replacement Kit, you can view it on our site here: beautybio.com/products/glofacial-tips-replacement-kit
Hi there! Thank you for reaching out and we're sorry to hear this! Please reach out to info@beautybio.com and someone on our Customer Experience Team will be able to help you troubleshoot this issues.💕
Hi there! We're so sorry to hear you're having trouble charging your GLOfacial. Our customer experience team has reached out to you directly to help resolve this issue. They'll work with you to get your device up and running or find a suitable solution. Thanks for your patience, and we look forward to getting this sorted out for you soon! 💖
I ordered the beginning of February from this company. Trio brow beauty, but I still have not gotten my order. I emailed but no getting an updated nor receiving my order. People, please watch out.. it turned out that I am not only one but many people are the same shoe as mine. If you go to better business bureau, you can see yourself. The customer service is not great as well. Don't you think it is funny or strange that there is No telephone number nor live chat for this company. Emails are ignored and they take money before shipping the products.
Hi there! Thanks so much for reaching out to us. Please reach out to info@beautybio.com and include your order number, and someone on our Customer Experience team will be able to assist you.
@@BeautyBio Hello thank you for responding me. I did tried to reach out more than a few times, but no respond from the email address you provided me. That was the biggest problem and other people, no respond from customer service. Taking money, no products shipping and no respond from emails. It has been almost a month since I placed my order..
@@norikokurihara6709 hi there! Thank you for getting back to us. Are you able to confirm the email address that was used to place the order? It is a priority for us to help get this resolved quickly for you. Thank you!
@@BeautyBio thank you. It took a while but my ptoblem finally was resolved. Are you having isuues for out of stock for your products? I am curious because it seemed that I was not only one who had issues not receiving order nor getting update. Thank you for responding me in timely manner.
It was so disappointed that I was a regular customer but I had to cancel my order this time because there were no update nor shipping information nor no respond from customer service as if no order was placed. Anyway, my problem was resolved. What happened to this time? Are you having issues for out of stock?
Great video, thanks for great tips!
I can’t get mine to actually prime and start slurping. I can see the solution try and move up to the tip but it never actually comes out of the tip.
You have amazing products! ❤❤❤❤❤❤❤❤❤❤
Thank you!!
What is the clarifying tip for?
You can skip the hydration facial and use the blue light with the clarifying cap for a clarifying treatment anytime. This is to help kill acne causing bacteria! We recommend spot treating new blemishes for two minutes.
Hi! I love my product, but it just stopped sucking. It turns on and you can hear it, but no suction and no water/solution release/intake. Can you please help me with this? I love my GLOFACIAL and hate to go without it
Hi Ashley! We're so sorry to hear that and thanks for letting us know. Please reach out to our Customer Experience Team at info@beautybio.com regarding this and they will help get this resolved for you. 💖
The lights come on but no suction for hydrafacial. It worked for a few months.
Hi there! Thank you for reaching out and we're sorry to hear this! Please reach out to info@beautybio.com and someone on our Customer Experience Team will be able to help you troubleshoot this issues.💕
Same.
How do you sanitize the suction tips? do you sell the tip only?
Hi! As the tips can be removed, you can use water and antibacterial soap to sanitize. We do retail a GLOfacial Tips Replacement Kit, you can view it on our site here: beautybio.com/products/glofacial-tips-replacement-kit
Mine stopped charging, any suggestions?
Hi there! Thank you for reaching out and we're sorry to hear this! Please reach out to info@beautybio.com and someone on our Customer Experience Team will be able to help you troubleshoot this issues.💕
This is my favorite
Right!? So good😍
I have never once been able to charge mine. I I’ve done everything in this video. 🤦🏼♀️ still waiting for my response.
Hi there! We're so sorry to hear you're having trouble charging your GLOfacial. Our customer experience team has reached out to you directly to help resolve this issue. They'll work with you to get your device up and running or find a suitable solution. Thanks for your patience, and we look forward to getting this sorted out for you soon! 💖
What happened when the concrete bottle run out?
💓💓💓💓💓💓
I ordered the beginning of February from this company. Trio brow beauty, but I still have not gotten my order. I emailed but no getting an updated nor receiving my order. People, please watch out.. it turned out that I am not only one but many people are the same shoe as mine. If you go to better business bureau, you can see yourself. The customer service is not great as well. Don't you think it is funny or strange that there is No telephone number nor live chat for this company. Emails are ignored and they take money before shipping the products.
Hi there! Thanks so much for reaching out to us.
Please reach out to info@beautybio.com and include your order number, and someone on our Customer Experience team will be able to assist you.
@@BeautyBio
Hello thank you for responding me. I did tried to reach out more than a few times, but no respond from the email address you provided me. That was the biggest problem and other people, no respond from customer service. Taking money, no products shipping and no respond from emails. It has been almost a month since I placed my order..
@@norikokurihara6709 hi there! Thank you for getting back to us. Are you able to confirm the email address that was used to place the order? It is a priority for us to help get this resolved quickly for you. Thank you!
@@BeautyBio thank you. It took a while but my ptoblem finally was resolved. Are you having isuues for out of stock for your products? I am curious because it seemed that I was not only one who had issues not receiving order nor getting update. Thank you for responding me in timely manner.
It was so disappointed that I was a regular customer but I had to cancel my order this time because there were no update nor shipping information nor no respond from customer service as if no order was placed. Anyway, my problem was resolved. What happened to this time? Are you having issues for out of stock?