Thank you for actually acknowledging the issues with this product line. I'm tired of seeing those sponsored videos from people who keep blindly advertising for ubiquiti without acknowledging the huge downsides, buggy firmware and missing features that were advertised. For example, good luck trying to vpn in to a udm pro on an android device. It won't work. It's completely broken. Want to see what clients are using your vpn, too bad.
My Dream Machine crashed 3 times and I could not take it anymore. I am still using my UniFi access point, but I’m done with the Dream Machine. I am now just using the AT&T modem/router as the main router (it is required anyway). I set up a raspberry pi as my UniFi controller and that can be used to manage the access points. It actually works surprisingly well.
Fellow Comcast Gigabit Pro subscriber here, the UDM Pro wasn't out at the time of my installation 4 years ago. I went the Dell R210 II pfsense route, nary a hiccup from it from day 1. I have been following your Comcast journey and hadn't considered the UDM Pro until I saw your videos. I do run Unifi in wall AP and Wifi6 LR's so it naturally makes sense to go full Unifi but after this video....I might hold off a bit longer lol. Thanks for sharing and keep the videos coming.
A couple of things to note: - SSH needs to be explicitly enabled and when you do you set a password just for that. The UN and PW you use elsewhere are unrelated. - Once you SSH in if I remember correctly the command to restart just the controller if the UI becomes unresponsive is "Unifi-OS restart". Doing that won't take you offline. - I am familiar with this because I have a UDMP and have had to do this many times. In my experience, the gateway portion of the UDM products is not the issue. The problem is completely with the controller. From what I have read online, there is some sort of controller memory leak that causes the problems. This is more often seen on the UDM than the UDMP because of the amount of RAM they have. This is a long-time bug that has been known since the controller was in beta testing and has still not been resolved. In the end, these problems made me ditch the UDM for pfSense and I have never been happier with the decision. I am still using unifi access points and switches, but now with a controller running in docker on my server with no problems. pfSenese has just been perfect as well. I got an old intel 4000-series i5 SFF computer with 8gb of ram and a SSD for about $120, threw an old decommissioned intel dual SFP+ card in it, and for well under the price of a UDMP I have something endlessly more capable (and overpowered doesnt even begin to describe the hardware I used for the application). Although pfSense is technically more complicated, I actually found it easier to use because everything just worked as you would assume it would. Especially when you start setting up firewall rules between VLANS unifi isnt the greatest when you want to start locking stuff down. pfSense never had that issue.
I honestly was considering moving to this, but like you, I have a career and don't have time for "breakware" recovery, lousy CS or trolling self help forum posts. I'm glad you posted this. They are off my short list, the same as Arlo and Nest, for similar reasons. If I am forced to start from scratch, why start doing it with the same vendor merely to end where I was 24 hours ago. I'll pick someone new and expect them to be better.
Firmware 1.9.3 is dreadful. I upgraded from 1.8..6 for a critical security fix, but it creamed my system. You have to either revert back to 1..8.6 or go to one of the recent betas. Backup first of course, but beta firmware 1.10.13 has been solid for me. The memory leaks and random reboots seem to be under control in this beta. Happy hunting!
I got my UDMP in March of 2020. I do not recall any major issues. I have automatic updates turned off. Only boot issues I had was when I started using Protect a few months after I setup my UDMP. Currently running 1.9.3 with controller 6.1.71. Overall it has been very good. My setup is straight forward, main network, IoT network and a guest network. Only think I do is reboot every few weeks because the memory usage creeps up over time. But I have not had the controller crash from high memory usage. Overall I am happy with the UDMP and how it works and the interface compared to the Netgear routers I have been using. For home use I think the UDMP is great for someone that wants more detail from their router.
I've been running a UDM Pro since they came out and only recently enabled automatic firmware updates. Since watching this, I made sure my UDM Pro was upgraded to the latest and then disabled automatic updates again. Somehow, I've managed to avoid these pitfalls but I'm definitely going to heed your warning. Thank you Lon!
My udmp stopped working as a result of automatic updates last year and I had to send it to unifi by filling out the r m a form, in 2 weeks they sent me a new one and I had to update it using ssh , after that I turned off automatic updates for ubiquity products. No problems after that but now I’m thinking about pfsense😆
Been there twice as well, remember the protect is a seperate backup from the controller. Sometimes support sucks, other times they are very helpfull, there"s s big difference in who you get, and how fast you are transferred to 2nd level.
I install a TON of Ubiquiti gear but we NEVER use the UDM stuff in a production environment. We have one in our office for testing and stuff but we would never use it for a business. We either install PFSense or go with Ubiquiti's edgemax gear. Also, we run our own controller, we never allow cloud access to ui dot com
I have the UDM (non pro) and have had the same issues with firmware updates. Have had to rebuild my network multiple times. Support is totally non responsive and unhelpful. Firmware updates with Ubiquiti are like playing Russian roulette.
Same! After 3 times, I ended up just installing UniFi headless on a raspberry pi and using my AT&T router as the main router. It works well. All the access points work perfectly fine, it was really just the UDM giving me problems.
Totally agree. I have the UDM base and have gone back to my old Google WiFi, I just can't get the WiFi to be as good even with a WiFi 6 AP because of having to mess around with settings. But mine auto updates and after the last one my iPad Pro started losing DNS every time it went to sleep?? As soon as I put my Google WiFi in it was instantly fixed! I have better things to do then mess around with this so I may get the Amplifi Alien instead.
Thanks for the video. I passed on getting a dream machine based on reports of buggy software, lack of WiFi 6 support, and price to build out the solution I wanted. Ended up going the other direction and got a great prime day deal on three eero 6 routers. Improved WiFi coverage and performance but lacks in configuration.
I have had something simular but not as bad. I have had to do at least 4 power pulls within 6 months of using it. Twice where the controller just would not respond. Then a power pull after a few firmware updates. I would not to update off site. I don't trust the UDM to recover. I have also had to do power pulls on APs also because they just with off line. All in all I am still really a big UBNT fan. For the price and what you get it is the best bang for the buck especially for DYI people and small businesses. But if you like to tinker it is fine.
I moved away from UniFi gear more than a year ago and don’t miss it at all. The quality of their software was getting pretty bad when I left and it looks like it hasn’t gotten any better. I moved to pfSense for routing and it’s been solid. I have a Zyxel NWA-210AX WiFi 6 AP that has better coverage than the three UniFi APs I had before.
This isn't a criticism of you, Lon, and I totally understand why you'd want to have a network that you don't have to constantly manage, but auto updates are generally terrible in my opinion. I have heard way too many stories of updates ruining things, and auto updates make it worse because you never know when those bad things will happen or why. In addition to hearing many horror stories, I've experienced plenty of bad updates myself. I've had software get corrupted, operating systems break, features messed up, etc. There have been plenty of broken updates irresponsibly released, and auto updating just means you get unpleasant surprises when you least expect them. I learned quickly to never trust auto updates. Yes, there are security issues in some cases, but I find most security comes from how things are set up overall and I have little reason to worry with my set up, but that's just me. It's just a shame that they get people to enable automatic updates for security when it often comes at the cost of stability or basic usability. Bugs happen, but they're far too common and we shouldn't be used as beta testers.
I don't knwo what's going on at the moment. I can't get my daughters iPad to join the network. Now one of my computers cant' get an IP address from the UDM pro. I tried a lot of things. Restarting UDM , POE switch , AP. Plus I just notice the backup I had before corrupted. I tried to do a restore from 2 weeks and got a error message. ugh!!!!!!!!!!!!!! Now I have to start taking screenshot of all my firewall rules.
Lon, I had the same boot error screen on my UDM Pro on Sunday as well. Thankfully just a simple reboot took care of it. This was the first issue I have had with mine since it was purchased in early 2020.
The UDM-Pro is definitely a banana. I have it, it kinda works at the moment, but I do have to restart it every now and then. What I found is that if you use the built in firewall and DPI it crashes sooner.
I installed the Dream Machine (Not The Pro) into a Cafe as I thought it would work well with a Unify access point they had in the kitchen. About 2 months ago a firmware update can through and totally bricked it. I had to go to the cafe to manually reset everything. It was a nightmare. I have there consumer router at home the Amplify Alian and that has been ok.
UDM-Pro gives me trouble and headaches. Too many eggs in one basket, having to reboot or reset one thing takes down the whole network. That's actually part of the first reason I went to Unifi so I could have separate devices and not have the All-In-One issues like people have with home routers and etc. I'm back to using the USG-PRO-4 with CloudKey-G2-PLUS. Passes anywhere from 3-8 TB data month. I have a friend also still using a USG-PRO-4 that uses 12+TB data month. Just bought a UNVR-PRO, and now I'm waiting for that to arrive so I can separate my video recordings. Best believe if or more of actually when I try the Unifi Access line that I will also put that on its own CloudKey-G2-Plus
I haven't had any issues yet (auto updating has never been an issue for me), but if auto updates is the culprit, Unifi should provide users with an option to enable auto-updates for stable releases only.
I haven't had any issues, built 3 months ago and using with Starlink home network. Edit: forgot to state I have automatic updates disabled due to the horror stories on reddit and videos like this. Network components. . Udm-Pro .USW-16 Poe gen2 .U6 lite .U6 Lr .Uap-ac-m .Uap-ac-m-pro .Building to building .USW-Flex .USW-flex Mini x3
With one of the three i had i had the same at installation. It seems like it is combination of hardware versions of chip version plus firmware and yes it is a bèta. The cloud backup has been up for atleast 9 months that is how long i have been using it.
Even in consumer network equipment like the stuff from Asus firmware updates break things. Things seem to break when a new firmware needs to be updated and then again when the firmware is updated. It’s like programmed obsolescence. The Asus iMesh thing was a bad experience with it breaking on my equipment and it suddenly not being available on a fair bit of my hardware anymore because Asus dropped it on my hardware, but was still selling the same equipment advertising iMesh on it. It had me stop using Asus for networking altogether. Searching for equipment to reliably hook up to my ISPs Gigabit modem still.
Hi, i have found that the factory resets don't reset to factory, when it boots up it still has some of the network settings I configured. do you know a way to completely reset it
My advice: separate router/firewall and switching. If your router fails, your internal vlans, port channels, etc will remain up and still function. Let your router just route the traffic and be the gateway for your network. Also look on other "open source" alternatives for router/firewall like opnsense or pfsense. Spin a VM and you are good to go.
Lon, like you I previously tried restoring regular UDM (coffee can) backup to a UDM Pro, and it just didn't work right. Gave up and started over. No issues since.
I was strongly considering getting the UDM pro until they started forcing everyone to use their cloud. Add in the security breach and that was the nail in the coffin. I am looking at other options and will continue to run my access points off a raspberry Pi controller.
A two edged knife, automatic updates can be a blessing and a curse. Simple network vs incredibly complicated network might make it prudent not to default to auto update… but keeping up manually is time consuming… but yeah, I am familiar with your pain.
Mine has been solid for for coming up to a year now. Running 1.9.3 Just went to backup the UDM to the cloud and it failed! Have managed to download a network controller backup to my laptop.
Thanks for the tips. Just got a UDM Pro here and I haven't enabled backups or SSH. So far, I've been letting it do auto updates and it has not locked up yet. It's only been about a week since I got it though so can't say if it'll stay stable.
I still love Ubiquiti unifi products but I'm still on 1.8.6 for this reason . My father so has a UDM pro but it's on the latest 1.9.3 but he is only running the controller nothing else so possibly there's a memory leak and other issues when running other containers that the UDM pro runs. Since it utilizes docker containers to run it almost sounds like the node crashes and folks then are unable to login.. stay on 1.8.6 to can manually upgrade to it I'd your on older firmware.
Do you recommend the UDM or UDM-Pro? I don’t see the need for the hard drive but if I need video (protect) I can buy a NVR. What are your thoughts? Or should I go with another vendor?
What products are you considering as a replacement? I’ve had a very similar awful experience with this line of equipment. I greatly appreciate your honesty about your troubles with the hardware, software, support and RMA replacement process. The reference to Pro in regards to this equipment is false. I am a 9 month old UDM (white trashcan) owner who has also assumed backup meant backup, rebuilt twice and am now sitting on 3 of 4 dead ports waiting days for an acknowledgement of an RMA.
I took a look at this when it first came out and it was definitely Beta status. I couldn't reliably deploy to any customer site. Based on s4everal reports and reviews I have look at this month it is still beta ware. Until I can get 99.99 reliability oout of it I am content to wait an less other people work the kinks out. I am currently deploying Mikrotic firewalls and switch products and they are about 1/2 the costs of Unifi and don't need a controller.
UDM (non-pro) user here that uses the device remotely. Had the same issue, twice leading to a need to be physically present. Support told me it wasn't common and now I find out that, in fact, it is. I hadn't heard of the breach either. Love the idea, execution is somewhat questionable. Certainly doesn't speak well for any enterprise, and any SMB doesn't need the hassle. Summary: Cheap home entry into advanced router with a nice gui but questionable execution.
I had a update on Thursday and has broke protect. Also won't let you SSH console Even though turned on, and have set password. So now lost all my cameras. I like this video had not backed up the settings. Like the CCTV camera password. As when it broke protect it reset it. However now you can't even adopt a camera. It adopts, then 1min later looses it.
I had that message come up once but restarting it got rid of it and it’s been fine ever since the only issue I seem to have is every two weeks it loses Internet connection, restarting again seems to fix that problem.
I actually tried to buy some unifi equipment and they've been out of stock for a while now. If anyone else was interested in buying some the best I can find is that things will be back in stock in October 2021! If anyone's able to find these things let me know!
I remember when the Orbi had similar issues after updates several years back. I'm not knocking it, and bad updates can happen to anything and I've certainly experienced that. I'm glad to hear they worked that out. The reason I know about it is because it was ongoing when I was looking for a mesh system, and Orbi was going to be my pick until I found out about that. It was a case of bad timing. As I said, good that they fixed it as it looked like a great system when I had a look.
I'm sorry: did that say "Backup Configuration (BETA)"?! Oh, my gosh. That is not encouraging: Ubiquiti should've had backups production-ready on day 1 *and* turned on by default. Man, oh man. I really wanted this device to succeed, but I feel like I dodged a major bullet.
I have a UDM Base and WiFi 6 access point, been so disappointed with it I've gone back to Google WiFi and it's faster! Also you can't use IDS and IPS over PPPOE without it slowing speeds down currently. They are very buggy devices.
I bet you didn’t back up the settings is because you weren’t given a significant prompt advising you to back up your settings , because you will need it.
Thank you for actually acknowledging the issues with this product line. I'm tired of seeing those sponsored videos from people who keep blindly advertising for ubiquiti without acknowledging the huge downsides, buggy firmware and missing features that were advertised. For example, good luck trying to vpn in to a udm pro on an android device. It won't work. It's completely broken. Want to see what clients are using your vpn, too bad.
My Dream Machine crashed 3 times and I could not take it anymore. I am still using my UniFi access point, but I’m done with the Dream Machine. I am now just using the AT&T modem/router as the main router (it is required anyway). I set up a raspberry pi as my UniFi controller and that can be used to manage the access points. It actually works surprisingly well.
I install a lot of ubiquiti gear and we've been having a lot of issues lately.
Fellow Comcast Gigabit Pro subscriber here, the UDM Pro wasn't out at the time of my installation 4 years ago. I went the Dell R210 II pfsense route, nary a hiccup from it from day 1. I have been following your Comcast journey and hadn't considered the UDM Pro until I saw your videos. I do run Unifi in wall AP and Wifi6 LR's so it naturally makes sense to go full Unifi but after this video....I might hold off a bit longer lol. Thanks for sharing and keep the videos coming.
A couple of things to note:
- SSH needs to be explicitly enabled and when you do you set a password just for that. The UN and PW you use elsewhere are unrelated.
- Once you SSH in if I remember correctly the command to restart just the controller if the UI becomes unresponsive is "Unifi-OS restart". Doing that won't take you offline.
- I am familiar with this because I have a UDMP and have had to do this many times. In my experience, the gateway portion of the UDM products is not the issue. The problem is completely with the controller. From what I have read online, there is some sort of controller memory leak that causes the problems. This is more often seen on the UDM than the UDMP because of the amount of RAM they have. This is a long-time bug that has been known since the controller was in beta testing and has still not been resolved.
In the end, these problems made me ditch the UDM for pfSense and I have never been happier with the decision. I am still using unifi access points and switches, but now with a controller running in docker on my server with no problems. pfSenese has just been perfect as well. I got an old intel 4000-series i5 SFF computer with 8gb of ram and a SSD for about $120, threw an old decommissioned intel dual SFP+ card in it, and for well under the price of a UDMP I have something endlessly more capable (and overpowered doesnt even begin to describe the hardware I used for the application). Although pfSense is technically more complicated, I actually found it easier to use because everything just worked as you would assume it would. Especially when you start setting up firewall rules between VLANS unifi isnt the greatest when you want to start locking stuff down. pfSense never had that issue.
I honestly was considering moving to this, but like you, I have a career and don't have time for "breakware" recovery, lousy CS or trolling self help forum posts.
I'm glad you posted this. They are off my short list, the same as Arlo and Nest, for similar reasons.
If I am forced to start from scratch, why start doing it with the same vendor merely to end where I was 24 hours ago. I'll pick someone new and expect them to be better.
Firmware 1.9.3 is dreadful. I upgraded from 1.8..6 for a critical security fix, but it creamed my system. You have to either revert back to 1..8.6 or go to one of the recent betas. Backup first of course, but beta firmware 1.10.13 has been solid for me. The memory leaks and random reboots seem to be under control in this beta. Happy hunting!
I got my UDMP in March of 2020. I do not recall any major issues. I have automatic updates turned off. Only boot issues I had was when I started using Protect a few months after I setup my UDMP. Currently running 1.9.3 with controller 6.1.71. Overall it has been very good. My setup is straight forward, main network, IoT network and a guest network. Only think I do is reboot every few weeks because the memory usage creeps up over time. But I have not had the controller crash from high memory usage. Overall I am happy with the UDMP and how it works and the interface compared to the Netgear routers I have been using. For home use I think the UDMP is great for someone that wants more detail from their router.
Go to Classic settings view. Backup to local file is still there.
This was discussed at 13:08
I've been running a UDM Pro since they came out and only recently enabled automatic firmware updates. Since watching this, I made sure my UDM Pro was upgraded to the latest and then disabled automatic updates again. Somehow, I've managed to avoid these pitfalls but I'm definitely going to heed your warning. Thank you Lon!
My udmp stopped working as a result of automatic updates last year and I had to send it to unifi by filling out the r m a form, in 2 weeks they sent me a new one and I had to update it using ssh , after that I turned off automatic updates for ubiquity products. No problems after that but now I’m thinking about pfsense😆
Been there twice as well, remember the protect is a seperate backup from the controller. Sometimes support sucks, other times they are very helpfull, there"s s big difference in who you get, and how fast you are transferred to 2nd level.
I’ve been tempted to go full unifi, but these issues I hear keeps me off it. Their switches and APs are great, and uniquiti’s Edgerouters are solid
I install a TON of Ubiquiti gear but we NEVER use the UDM stuff in a production environment. We have one in our office for testing and stuff but we would never use it for a business. We either install PFSense or go with Ubiquiti's edgemax gear. Also, we run our own controller, we never allow cloud access to ui dot com
A year later and they still haven’t fixed this. Don’t ever let it shut down.
I have the UDM (non pro) and have had the same issues with firmware updates. Have had to rebuild my network multiple times. Support is totally non responsive and unhelpful. Firmware updates with Ubiquiti are like playing Russian roulette.
Same! After 3 times, I ended up just installing UniFi headless on a raspberry pi and using my AT&T router as the main router. It works well. All the access points work perfectly fine, it was really just the UDM giving me problems.
Totally agree. I have the UDM base and have gone back to my old Google WiFi, I just can't get the WiFi to be as good even with a WiFi 6 AP because of having to mess around with settings. But mine auto updates and after the last one my iPad Pro started losing DNS every time it went to sleep?? As soon as I put my Google WiFi in it was instantly fixed! I have better things to do then mess around with this so I may get the Amplifi Alien instead.
Thanks for the video.
I passed on getting a dream machine based on reports of buggy software, lack of WiFi 6 support, and price to build out the solution I wanted. Ended up going the other direction and got a great prime day deal on three eero 6 routers. Improved WiFi coverage and performance but lacks in configuration.
I have had something simular but not as bad. I have had to do at least 4 power pulls within 6 months of using it. Twice where the controller just would not respond. Then a power pull after a few firmware updates. I would not to update off site. I don't trust the UDM to recover. I have also had to do power pulls on APs also because they just with off line. All in all I am still really a big UBNT fan. For the price and what you get it is the best bang for the buck especially for DYI people and small businesses. But if you like to tinker it is fine.
I definitely don’t think it’s ready for prime time the firmware gave me a huge headache wound up going with Gen 2 cloud key
I moved away from UniFi gear more than a year ago and don’t miss it at all. The quality of their software was getting pretty bad when I left and it looks like it hasn’t gotten any better.
I moved to pfSense for routing and it’s been solid. I have a Zyxel NWA-210AX WiFi 6 AP that has better coverage than the three UniFi APs I had before.
@Male Sensitivity I built my own using a Protectli box. It’s been a rock solid combo.
protectli.com/
@Male Sensitivity I am actually running it on a HP T620 plus thin client. It works great for my home network needs.
This isn't a criticism of you, Lon, and I totally understand why you'd want to have a network that you don't have to constantly manage, but auto updates are generally terrible in my opinion. I have heard way too many stories of updates ruining things, and auto updates make it worse because you never know when those bad things will happen or why. In addition to hearing many horror stories, I've experienced plenty of bad updates myself. I've had software get corrupted, operating systems break, features messed up, etc. There have been plenty of broken updates irresponsibly released, and auto updating just means you get unpleasant surprises when you least expect them. I learned quickly to never trust auto updates. Yes, there are security issues in some cases, but I find most security comes from how things are set up overall and I have little reason to worry with my set up, but that's just me. It's just a shame that they get people to enable automatic updates for security when it often comes at the cost of stability or basic usability. Bugs happen, but they're far too common and we shouldn't be used as beta testers.
Just updated from 1.9.3 to 1.10.0-15 beta firmware and now I can download a backup of the UDM Pro so that's good.
I don't knwo what's going on at the moment. I can't get my daughters iPad to join the network. Now one of my computers cant' get an IP address from the UDM pro. I tried a lot of things. Restarting UDM , POE switch , AP. Plus I just notice the backup I had before corrupted. I tried to do a restore from 2 weeks and got a error message. ugh!!!!!!!!!!!!!!
Now I have to start taking screenshot of all my firewall rules.
Lon, I had the same boot error screen on my UDM Pro on Sunday as well. Thankfully just a simple reboot took care of it. This was the first issue I have had with mine since it was purchased in early 2020.
The UDM-Pro is definitely a banana. I have it, it kinda works at the moment, but I do have to restart it every now and then. What I found is that if you use the built in firewall and DPI it crashes sooner.
I installed the Dream Machine (Not The Pro) into a Cafe as I thought it would work well with a Unify access point they had in the kitchen. About 2 months ago a firmware update can through and totally bricked it. I had to go to the cafe to manually reset everything. It was a nightmare. I have there consumer router at home the Amplify Alian and that has been ok.
Good video Lon. I was looking at unifi products for my home. I might steer clear of them now and find a more reliable brand. Cheers!
specially after the security BS
This is the exact reason i stopped using Ubiquiti and started using Mikrotik
Got the UDM Pro setup in early January. I haven't had any issues like this yet and I have auto updates enabled.
UDM-Pro gives me trouble and headaches. Too many eggs in one basket, having to reboot or reset one thing takes down the whole network. That's actually part of the first reason I went to Unifi so I could have separate devices and not have the All-In-One issues like people have with home routers and etc. I'm back to using the USG-PRO-4 with CloudKey-G2-PLUS. Passes anywhere from 3-8 TB data month. I have a friend also still using a USG-PRO-4 that uses 12+TB data month. Just bought a UNVR-PRO, and now I'm waiting for that to arrive so I can separate my video recordings. Best believe if or more of actually when I try the Unifi Access line that I will also put that on its own CloudKey-G2-Plus
I haven't had any issues yet (auto updating has never been an issue for me), but if auto updates is the culprit, Unifi should provide users with an option to enable auto-updates for stable releases only.
Hi there! Great videos. You can always do “manual” local backups, which contain all settings and other content.
Go to advanced settings and back up.
I haven't had any issues, built 3 months ago and using with Starlink home network.
Edit: forgot to state I have automatic updates disabled due to the horror stories on reddit and videos like this.
Network components.
. Udm-Pro
.USW-16 Poe gen2
.U6 lite
.U6 Lr
.Uap-ac-m
.Uap-ac-m-pro
.Building to building
.USW-Flex
.USW-flex Mini x3
With one of the three i had i had the same at installation. It seems like it is combination of hardware versions of chip version plus firmware and yes it is a bèta. The cloud backup has been up for atleast 9 months that is how long i have been using it.
Even in consumer network equipment like the stuff from Asus firmware updates break things. Things seem to break when a new firmware needs to be updated and then again when the firmware is updated. It’s like programmed obsolescence.
The Asus iMesh thing was a bad experience with it breaking on my equipment and it suddenly not being available on a fair bit of my hardware anymore because Asus dropped it on my hardware, but was still selling the same equipment advertising iMesh on it. It had me stop using Asus for networking altogether. Searching for equipment to reliably hook up to my ISPs Gigabit modem still.
Hi, i have found that the factory resets don't reset to factory, when it boots up it still has some of
the network settings I configured. do you know a way to completely reset it
My advice: separate router/firewall and switching. If your router fails, your internal vlans, port channels, etc will remain up and still function. Let your router just route the traffic and be the gateway for your network. Also look on other "open source" alternatives for router/firewall like opnsense or pfsense. Spin a VM and you are good to go.
Lon, like you I previously tried restoring regular UDM (coffee can) backup to a UDM Pro, and it just didn't work right. Gave up and started over. No issues since.
I was strongly considering getting the UDM pro until they started forcing everyone to use their cloud. Add in the security breach and that was the nail in the coffin. I am looking at other options and will continue to run my access points off a raspberry Pi controller.
A two edged knife, automatic updates can be a blessing and a curse. Simple network vs incredibly complicated network might make it prudent not to default to auto update… but keeping up manually is time consuming… but yeah, I am familiar with your pain.
@Tano And when doing it manually you can only blame self :P
Mine has been solid for for coming up to a year now. Running 1.9.3 Just went to backup the UDM to the cloud and it failed! Have managed to download a network controller backup to my laptop.
Thanks for the tips. Just got a UDM Pro here and I haven't enabled backups or SSH. So far, I've been letting it do auto updates and it has not locked up yet. It's only been about a week since I got it though so can't say if it'll stay stable.
I still love Ubiquiti unifi products but I'm still on 1.8.6 for this reason . My father so has a UDM pro but it's on the latest 1.9.3 but he is only running the controller nothing else so possibly there's a memory leak and other issues when running other containers that the UDM pro runs. Since it utilizes docker containers to run it almost sounds like the node crashes and folks then are unable to login.. stay on 1.8.6 to can manually upgrade to it I'd your on older firmware.
I'm curious what version & firmware you are running on each of your equipment. Maybe if users also added this information - a pattern might form.
Bookmarking this for future reference. I love the DMP but the firmware is so buggy it's almost funny.
Do you recommend the UDM or UDM-Pro? I don’t see the need for the hard drive but if I need video (protect) I can buy a NVR. What are your thoughts? Or should I go with another vendor?
My UDM had same issue. After auto firmware scheduled update, no internet...argh
What products are you considering as a replacement? I’ve had a very similar awful experience with this line of equipment. I greatly appreciate your honesty about your troubles with the hardware, software, support and RMA replacement process. The reference to Pro in regards to this equipment is false. I am a 9 month old UDM (white trashcan) owner who has also assumed backup meant backup, rebuilt twice and am now sitting on 3 of 4 dead ports waiting days for an acknowledgement of an RMA.
Critical business equipment set to auto update is a rookie mistake..
I took a look at this when it first came out and it was definitely Beta status. I couldn't reliably deploy to any customer site. Based on s4everal reports and reviews I have look at this month it is still beta ware. Until I can get 99.99 reliability oout of it I am content to wait an less other people work the kinks out. I am currently deploying Mikrotic firewalls and switch products and they are about 1/2 the costs of Unifi and don't need a controller.
UDM (non-pro) user here that uses the device remotely. Had the same issue, twice leading to a need to be physically present. Support told me it wasn't common and now I find out that, in fact, it is. I hadn't heard of the breach either. Love the idea, execution is somewhat questionable. Certainly doesn't speak well for any enterprise, and any SMB doesn't need the hassle. Summary: Cheap home entry into advanced router with a nice gui but questionable execution.
I had a update on Thursday and has broke protect. Also won't let you SSH console Even though turned on, and have set password. So now lost all my cameras. I like this video had not backed up the settings. Like the CCTV camera password. As when it broke protect it reset it. However now you can't even adopt a camera. It adopts, then 1min later looses it.
I had that message come up once but restarting it got rid of it and it’s been fine ever since the only issue I seem to have is every two weeks it loses Internet connection, restarting again seems to fix that problem.
UniFi APs and Switches are top notch. Routers? Not a fan. Hope your troubles come to an end!
Interesting because I have udm pro and in just over a year I had no issues. Having said that my udm pro is on a ups just incase.
I actually tried to buy some unifi equipment and they've been out of stock for a while now. If anyone else was interested in buying some the best I can find is that things will be back in stock in October 2021! If anyone's able to find these things let me know!
Thank you, Lon, for another informative video.
My Raspberry Pi Unifi runs great, but don't like how the recent updates are adds to buy a UDM Pro and the widgets are all gone :-(
My UDM pro is working great
Lon you mentioned you no longer want to manage your network…curious, do you have a CCNA or CCNP?
I still manage it myself but I don't want to spend a lot of time constantly tweaking things.
So much for "pro" gear. Meanwhile my Orbi keeps running flawlessly.
I remember when the Orbi had similar issues after updates several years back. I'm not knocking it, and bad updates can happen to anything and I've certainly experienced that. I'm glad to hear they worked that out. The reason I know about it is because it was ongoing when I was looking for a mesh system, and Orbi was going to be my pick until I found out about that. It was a case of bad timing. As I said, good that they fixed it as it looked like a great system when I had a look.
@@ravagingwolverine I had Orbi since launch and never a problem. Even with updates.
Its definitely not "pro gear" more like enthusiast
@@micksmithson6724 I dunno how enthusiastic they are about resetting everything. heh ;)
Yeah I've currently gone back to my Google WiFi as it works fine! Ubiquiti is great if you love managing your home network 24/7.
Backups?
So are you backing it up? :P
Yeah, always enable ssh and backups...
I'm sorry: did that say "Backup Configuration (BETA)"?! Oh, my gosh. That is not encouraging: Ubiquiti should've had backups production-ready on day 1 *and* turned on by default.
Man, oh man. I really wanted this device to succeed, but I feel like I dodged a major bullet.
Classic UDM shame they have so many issues with these.
My cloud key is currently down in the same way.
What a pain in the a$$! I would not put up with this myself. Lon time to look at Cisco Meraki?
I have a UDM Base and WiFi 6 access point, been so disappointed with it I've gone back to Google WiFi and it's faster! Also you can't use IDS and IPS over PPPOE without it slowing speeds down currently. They are very buggy devices.
I never do a firmware update unless I know what has changed and if its stable, looks like Unifi is making everyone a beta tester lol
I guess you'll be backing up more frequently now.
Unifi "Nightmare" Machine. STOP using it because of the shoddy cloud security.
I bet you didn’t back up the settings is because you weren’t given a significant prompt advising you to back up your settings , because you will need it.
UniFi is sacrificing quality for pushing devices out like doorbells and cameras. UDM has been out a year. These quality issues aren’t new.
This is happening to me, what a joke this system is
I have had no issues
Version 1.9.x has been af disaster, I have not have to factory default :-)
I have a few of unifi APs and switches. Honestly, the hardware is good and the software sucks and is getting worse. Not better..
It is just plain stupid to buy into network equipment that rely so much on someone's cloud, especially professional network gears.
truly regret buying the udm pro, its truly a pile of crap. Steer clear if you want a router that actually acts as one
I think I will stay away from Unifi.
Star Wars ended at Episode VI.