AWS re:Invent 2023 - What’s next in contact centers with Amazon Connect and generative AI (BIZ216)

The cloud is helping companies modernize their contact centers, accelerate innovation, and deliver better customer service at scale. Today, business and contact center leaders are looking to AI technologies like generative AI to accelerate innovations that better service customers, assist and empower agents, and uncover customer and business insights from their data. Join this session to hear what’s new with Amazon Connect and how companies are optimizing their operations and everyday agent work to deliver better outcomes for their customers and business.
Learn more about AWS re:Invent at go.aws/46iuzGv.
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[@dellrugby]

Liked and subbed. Great talk