Why Clark Howard Switched His Cell Phone Service After 18 Years With T-Mobile
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- Опубліковано 7 лют 2025
- Clark was a T-Mobile customer for almost two decades, but it was time for a change. Clark explains why he decided to leave T-Mobile and which provider he selected for his cell phone service.
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I have been with Mint mobile for 3 years. $15.00 per month and never a problem. I am amazed at what people pay monthly for their cell phone service.
How much data do u get a month
@@zeezeebo 5 GB
Same here with Mint mobile. I don't use that much data so this plan is great. I am odd - I use a phone as a phone and not a do it all computer. I also renew annually at $180 and that is my phone bill for a year of service. Have been with Mint 4 years now. Best decision I have ever made. Also Mint fedex'd overnight my sim card and information and the switch from another prepaid service was instanteous. I could not be happier!
@@zeezeebo I do the $15 mint a month and get 5GB of data.
@@broncodeviltexasthis is what I have and my 3 months are up end of this month. Going to re-up for 6 or 12 months soon. Can't make my mind up.
That uncarrier era of T-Mobile was hands down the best they’ve ever done. They had revolutionized the industry. John Legeres leadership was crazy!!!!
His leadership wasn't crazy It was pure genius and he was able to solve a lot of problems by encouraging everyone to come to the table take responsibility for their part but more importantly no question was stupid and there was no solution that was off of the table. He would travel around to all of his customer service outfits with a garbage can full of money and the first person to speak up with a good solution to a problem got $100 and each person he spoke up after that the money got a little less a little less but guess what This encouraged people to come forward with solutions and so just complaining about problems.
That is what a good CEO does. This is what should be getting taught in school not Elon's way of managing people but John legere's way of motivating people solving problems getting to the bottom line and treating people well.
John LeGere STILL rocks!!!!! T-Mobile sucks now that Mike hairy armpits has it!!!! Could you imagine how much BETTER it’d be today if John was still there!!!
@@Scott-q3c3yexactly!!! That man was a genius and knew how to keep the customer first by using creative ways to keep existing customers while attracting new ones
i’m so glad his videos are updated! thank you
I’m moving to Visible, I’m on their 15 day trial now. We moved to a rural area and T-Mobile does not have a tower close enough to get a signal. So far with Visible I get 2 bars. I didn’t like the fact that we was having to use our internet for calling. No electricity no phone. Thanks for this video to help me choose. I was on on their 55 and older plan which was $55 and my watch was $12 a month. Now I can get both for 32.91 a month! And get a signal.
@@pjj5840 They lowered the monthly price so I went monthly. The service seems to cover almost all the rural roads we travel. I watched my phone signal, one day while my husband drove us into Hot Springs and I only lost the signal for maybe a quarter of a mile, and only once, and it works at the house. That’s what I was looking for was a good signal at a fair price. We live in the Ouachita mountains and T-mobile did not work for us as far as coverage. That’s what I get for living in a little slice of heaven.
It's time for a six-month Google-Fi review! Great video, new subscriber. I am a 25-year+ T-Mobile (Voicestream) customer, getting ready to jump ship. Thanks
One thing to remember about going to a Mobile Virtual Network Operator ("MVNO") which carriers such as Mint, Google Fi, Spectrum, Visible, etc. are, is that they don't own and operate cellular networks (towers & switching centers) like the MNO"s AT&T, Verizon, and T-Mobile do. All MVNO's use the networks of the big three. As such, MVNO customers are secondary to direct customers of the MNO"s. You may not notice that in daily cell phone use, but if there is any network congestion, say at a sporting event, a major fire or accident, or anywhere there is abnormally high cell phone use, MVNO customer's data will be throttled first, and making a phone call may be delayed or at times impossible, because the direct customers of the big three will have priority.
If you can live with that, then yes, going to an MVNO will definitely save money. But, there's no such thing as a free lunch.
Yes, I have Tello which uses T-Mobile and when the power goes out your data quits working.
Thank you for posting this information.
This is not universally true. There are MVNO's that have the same priority as premium plans direct with the majors. Xfinity and US Mobile are examples. Also to my understanding only data is affected during congestion. I have not seen language that says call are affected.
My mvno straight talk is definitely not prioritized when there is congestion. I used all the networks on straight talk over the years when I needed a different network when traveling for work. It will soon only work with Verizon, as they own straight talk now
Yes this is true. Also the MVNO typically do not have the same extensive level of roaming agreements as the legacy carriers. This typically does not matter for the majority of people who stay in populated major and midsize cities - as well as areas that they are familiar with where they know they have service. But what I have found is that when you start traveling to rural areas or areas with sparse cell phone coverage, in the US, the MVNO start to really suffer, coverage wise . Sure you might find a rural areas where the MVNO works well - but I am talking about people who do a lot of traveling/camping to random U.S locations. For example my job has me visiting customers located in many small towns across the Midwest. If this is your use case Verizon and AT&T are really your only options as they provide the best overall coverage across the U.S - and it is worth paying the extra money if you don’t want to be constantly struggling with bad service.
I have Boost..good price & service. No dropped calls.
Yep just left Verizon and did the annual plan with Mint Mobile. I was paying Verizon almost $160 per month and now I paid $180 for a WHOLE year! Yeah this was a no brainer for an unlimited plan and I don’t have to worry about paying a bill for a whole year!!!!!!!! 🎉
I don’t like how they tell you about the great deals that sound good until you find out there are extra fees. Then you call in and try to fix it, but the outsourced people tell you it’s fixed, but it isn’t. I’m stuck with the supposedly free trackers that I still owe money on the addition to the phone service and the watch. I switched my son over to Mint mobile and I will probably go there too.
Going with Tello because they answer their phone right away and answer questions and willing to help you out
55+ pricing unlimited service T-Mobile is hard to beat...
We have been with Ting for years and have been very happy with them.
Sorry Clark you are wrong. The original owners of T-Mobile was Deutsche telekom. So it was founded and started in Europe. U.S. companies bought it and now it's Germany owns Tmobile.. NOT as you said. And yes Tmobile sucks.
On Top of that Google Fi backends with T-Mobile
I’ve used Red Pocket, Mint and now US Mobile which I think the best amongst the 3. I prefer Verizon network over Tmo. AT&T network is good too.
I will never do business with Verizon again for any reason.
I've had Verizon for over 20 years. They were good enough for me until about 4 or 5 years ago.
A downward spiral since then & I can't wait to get rid of them. Customer service is a joke, even if you go in the store. Pricing has climbed to pure greed.
Now they've gotten rid of their texting app and are recommending Google Messages for everyone. The last thing I want is more Google.
So I'm looking for a new carrier. Affordable with decent customer service is all I ask.
Me too they lied to me as a senior, my bill was enormous, said I’d get senior discounts etc. I had iPhone 8 Apple Watch 4 and and 4th gen tablet, supposed to be about 180 month, but my first bill was $360.00, I called them and was told , it would drop next bill, next bill was 300 dollars , then they charged me 100 for moving my date up to when I get my s.s. Check rack month, I cancelled my service hurt my credit, but .
Thanks for the video. I hope you get great service from the company you went with.
I used visible for a year or two. The problem is they will de-prioritize the data since it’s the second tier service. It became so slow at times has to be unusable. If you can deal with that, you will save money. But that is definitely what they do. You’re simply not going to get the same service as a primary carrier for significantly cheaper. You get what you pay for.
I have visible base with nord vpn and stream in 4k no issues
@ maybe they have improved it. Mine was fine most of the time. But that’s not good enough. It needs to be good all the time. Both my wife and I had the same issues there were places and times when it was so slow it was unusable. Maybe just depends on the area, but I never have that problem with T-Mobile. There’s a reason their service is cheaper. They do not offer the same speed and priority as the postpaid does.
I did the same thing with T-Mobile, 11 year customer They matched Visible 2 lines for 30 dollars a month worked out great The plan I have is not on the website
Unlimited data or is that their 5GB plan?
Recently looked into moving from ATT to T-mobile. Walked into several stores to inquire. Was uniformly mostly ignored, and when someone deigned to talk to me, rude. No thanks!
That actually has more to do with the younger generation that they hire these days. They’re so self absorbed they haven’t got time for customers. I see it all the time. It’s everywhere you go.
Verizon’s just as bad
Absolutely True!!!
Eagle Pass Texas 😢😢😢
T-Mobile store reps can be the worst. Phone reps are helpful. I've been with Nextel/Sprint/T-Mobile since 2000 and love the reliability.
My customer service with T Mobile has been excellent.
I like Clark's reviews better than Mr. Ramsey. Clark gets to the point.
Why blame the Germans, LOL? Deutsche Telekom has owned T-Mobile US since 2001. Not a recent development. It's more that their continued acquisitions (Sprint, Mint, US Cellular) have continued to drive up the company's debt and they are struggling to overcome it.
And Sprint dumped a ton of debt on them
Yes DT has owned them since I can remember
Deutsche Telekom owns 88% control of TMUS and they still operate like DT doesn't exist but do you think TMUS knows that DT is there parent company DT should start controlling the US operations and get there CEO out 😮😊😊
Clark straight Talk is a TracFone brand which Verizon purchased a few years ago so Verizon owns all the TracFone brands when TracFone was up for sale no one wanted them so Verizon stepped in and now they own them
The M&A activity in Telecom has driven the debit loads to anything but serviceable. Check out the terrestrial based legacy companies penny stocks these days. The promises of the mergers never fulfill.
I've been thinking about switching from t mobile but omg comparing from carrier to carrier is awful. I feel that about just paying and doing what you have always done!!
I have had Mint Mobile for a few years. Absolutely love it and the yearly price.
Not unlimited, slow service (you must barley use you're phone) lol.... also
ATT can be $20 a month after 25% off discount and you get a free $1,000 phone every 3 years every line factor that cost and you have stores AND more features
Wow I have had unlimited everything for 2 years now and never been throttled. Love it
@@johnringo1145 I've never seen a lower cost plan that offered a free plan. How? > ATT can be $20 a month after 25% off discount and you get a free $1,000 phone every 3 years
Usmobile or visible is the way to go.
I just switched from T-Mobile to Visible plus plan and I’m shocked how much slower Verizon is compared to T-Mobile it might be a deal breaker
I have visible for 3+ years. No problem…but that’s my experience.
Which Visible plan are you on? The cheapest or the Visible+?
The cheapest plan likely has no priority data.
I would argue that, even with the high travel rate that Clark does (probably the highest rate of travel for Americans that aren't international businessmen), Google Fi is overpriced compared to just doing an international eSIM on a phone as a dual SIM add-on when traveling. They are so cheap per GB.
exactly
Yup. $100% true. I'm a Google Fi customer, but only until my phone is paid off. Then I'm switching. Their cost when going over your plan is crazy high.
How does one get 2 factor authentication under your scenerio of using an esim?
@chevelleflorida if your normal USA phone number has Wifi calling + Wifi texting enabled on your phone, then your phone should be able to treat its connection to the international eSIM's data as if it is just connected to a normal wifi network. Should work smoothly on most iPhones, might be hit or miss on some Android phones if they don't have the setting available.
Mint mobile has been great for me since I left Verizon. Mint is $265.00 for the entire year. Never have any issues. Funny thing is Verizon has been sending me mail asking me to come back.
Been with T-Mobile since they were VoiceStream so I've got a few years on Mr. Howard. The reason I'll probably never leave T-Mobile is the $25 International add-on plan I got about 10 years ago. Unlimited highspeed data hotspot/tethering in the US/Canada/Mexico. So I basically have a cable modem in my pocket. Mr. Howard missed the boat when they offered that add-on plan!
Voicestream, baby!!
Go to a T-Mobile store...right on the wall it says all customers get service in Canada and Mexico. I was just there two days ago. I've known about that for years.
Wow!
I remember the Voicestream days. I believe they were Omnipoint before that
@@emmcee476 Correct!
I have been with AT&T since they were Southwest Mobile Systems.
I looking at moving.
I did. Been at&t for 25 yrs.
My 55 plus account went up $5 per line. They broke a promise that it would never go up. They also broke another promise about using a cc on file for a $10 discount. Now they want a checking account deduction for that discount. Even after data breaches. I am done starting August 1st. Had t mobile for 15 years.
Me too, same exact story 😭
That’s horrible. I’m 56 years old I thought about going with T Mobile . After reading your post I’m not going to t moblle
T-Mobile sucks. I understand your frustration.
I am switching my Internet service because the bill is so high and then come up with all these different Charges and I am tired being a senior citizen it too much😮😡
@@robertwhite9898yes
Had metro pcs a tmobile division and the service is fine, great price, 50 bucks for two lines, no problems whatsoever.
I have the same plan, or a similar one. $50 a month including all taxes and fees for two lines. Had it for 10 years now. I'm not even sure they offer it any more but as long as I don't change anything I keep getting the same plan at the same price.
No data limit? No slow speeds?
@@emmcee476 2 gig which I never blow past, always on wifi and the speed is very good. Had it for years, don't think they offer it any more.
@@emmcee476 No data limit. I think the speed slows down after a certain amount of data but I don't use much data on my phone anyway, I use it mostly for calls and texting and those are unlimited. I use Google Pay and store apps, Google Maps, things like that, but those don't take up a lot.
@emmcee476 Unlimited data and works great for me here in Portland. No idea what it's like where you live.
Had T Mobile, and since 2005, I have never called customer service. And there is no cable run companies anywhere near my house or land. Satellite is the only internet and tv option
I'm done to Clark, thank you for your wisdom.
I was a T-mobile customer for 16 years and switched to visible 22 months ago. I've saved $880 with no drop-off in service. I wish i had switched earlier!
Which plan?
Their basic $25 unlimited plan
Clark, I've been using Google Fi for about 6 years now.
Originally for the low price, but also for the travel features.
Lately because I've been going over my data limits, the price per month has sky rocketed to numbers way higher than what other providers charge for their normal plans.
For that reason, I'm going to switch to another service once the phone is paid off in 3 more months.
I can get 2 lines with unlimited data service with T Mobile for $60 a month.
To me, that's pretty hard to beat.
Mint 30$ per line unlimited talk text data. Been great had for 2 years after long time ATT no service and Tmobile
Consumer Cellular in middle Tennessee has been closing locations. So their customer service isn't bad, it's just absent.
A friend of mine asked me if I could help switch to a new phone and move the data. I said I could but what I would charge would exceed what the local cell store would charge and they are better equipped to handle any issues than I would be able to. He spent hours driving from location to location only to find all the outlets within local merchants had closed. He came home having failed at his quest, he couldn't find a local Consumer Cellular store that was still open.
I did help him and suggested in future he choose one of the big three simply because their stores are less likely to close or move.
Google Fi wireless also gives you a free watch line and depending on the plan, you get four data Sims per line to use in a laptop, tablet, anything that takes a SIM
Google Fi does not support Apple Watch so if that's your flavor you are out of luck.
I miss John Legere. T-Mobile got greedy. I’m using an MVNO now and happy. Total Wireless w 50% off promo.
I've had Metro By T-Mobile for 6 years. $50.00 a month and that includes truly unlimited data, all taxes, fees and surcharges. Never one single glitch, and I've traveled north to south and east to west.
dude. thats a lot for a single plan
Mines only 25 for unlimited everything on Metro. Been there for 5 years.
I also switched to Google Fi for the same reason you mentioned. I do like to travel to Europe and I don't have to worry Data or making phone calls. I used to be a T-Mobile customer and after spending 2 weeks in Europe I maxed out their allowance for data and all my services slowed down significantly. Now we Google fi I get 5G all the time.
I understand your point with long distance costs but I don’t trust Google with my personal information(e.g. social security).
Awesome program
Utah Jeff …. Here…. I quit going to the T-Mobile store …. I am on a very old plan …. 5 lines unlimited for $135 …. Every time I go there they want me to change to a new plan for $185. Why would I switch for the same plan costing $50 more. …. Do these high school think I am stupid? 20 plus years with T- Mobile ….they coverage still sucks however, especially on the Oregon coast.
It’s MUCH better now on the OR coast from what I have experienced in Rockaway, Lincoln City, Astoria, and Coos Bay.
@ Good to hear, Robert … it was alway frustrating especially using GPS …
@ before I leave to go to the coast, I always download the map for the area. I’ll be going to so that no matter if I have reception or not, even an airplane mode, I can use my GPS.
T-Mobile was always German owned.
“The company was founded in 1994 by John W. Stanton of the Western Wireless Corporation as VoiceStream Wireless. Deutsche Telekom then gained plurality ownership in 2001 and renamed it after its global T-Mobile brand. As of April 2023, the European company holds a 51.4% stake in the company.” en.wikipedia.org/wiki/T-Mobile_US#:~:text=The%20company%20was%20founded%20in,51.4%25%20stake%20in%20the%20company
en.wikipedia.org/wiki/Western_Wireless_Corporation
Yes
Yeah. Makes me question his research skills.
Exactly
My comment has to do with the cell phone market in general. An all too familiar scenario: Suddenly the cell phone does not work. We have to drop everything, do some research on another phone, go to buy the new phone model if available. If not available, select a different phone and get service set up on the new phone -- hours of time and money spent on repetitive tech tasks, not to mention getting familiar with the new phone, how it works and crossing our fingers that it actually performs well. The bill for service for a year on two phones is nearly $1, 300 a year, not including the price of the new phone.
I am a customer of T-Mobile 17 years now. They gave me the best customer service.
We switched our two cell phones to Cricket 8years ago. Price is still only $70 a month.They use AT&T cell towers so get great reception.
how nany lines for 70?
I've been with Cricket for five years. For $65 per month, I get unlimited data, internet and HBO Max. I love it.
I had the hardest time moving from AT&T to Mint Mobile a couple years ago. It wasn't Mint Mobile that was the problem. AT&T made it hard.
Not unlimited, slow service (you must barley use you're phone) lol.... also
ATT can be $20 a month after 25% off discount and you get a free $1,000 phone every 3 years every line factor that cost and you have stores AND more features
Sucks for you !
@@johnringo1145 Works for me!
They kept me on the line for three hours. I will not go back to T-Mobile.
What ever. you do don't go with VISIBLE. The worst experience I've ever had. It's basically a self serve situation. I never got my phone, still waiting for a refund. You can't speak to anyone. Finally after a week of trying some woman from the Philippines called and could not understand a word I was saying. They couldn't verify my USPS address. Unreal.
I like visible.. no nonsense.No bs
Tell him to go to messager in iPhone and add that number or remove to SIM card and put it back in and he will start receiving message good luck and enjoy you guys
T-Mobile has Corp stores and reseller stores, I'm lucky I walked into a corp store, bought cell unlocked on prepaid plan 2 phones real unlimited for $80 a month. Only issues with cache build up. Clear cache every week, and smooth sailing. Tell me what's better, we use low cost cellphones, replace every 3 yrs, $160 per moto, not bad with all. T mobile rules in Florida, I had all of the carrier's too, I'm in technology
Tello is good service and price also !
T-mobile was suppose to be the "Uncarrier"... their unlocking policy is down right criminal.
T-Mobile was always a German brand. I worked in Germany in 2004 and my TMO service was seamless in Germany because it was based in Germany. The marketing was identical in Germany with just a different name, NOT TMO btw…
Tmobile just bought Mint, which I have. And I'm afraid of that buyout.
We have US Mobile, $107 for 4 lines.
Verizon is horrible if you travel abroad. (traveling to Europe main). T-mobile is much better when it comes to travel. The main reason why I'm switching from Verizon to T-Mobile. if anyone disagrees with my comment, please let me know.
Would you love to hear other options, please...
Let me get this right. You didn’t switch it from T-Mobile because of any service issues, switched because of price. I can understand that and I can validate that but anybody that I’ve read in the comments that said they’ve wanted to switch from T-Mobile to Verizon makes no sense I’m trying to do the opposite. Verizon has raised my rates $26 in the past two years
It was my understanding they were always under German ownership was at Deutsche Company. It’s not nothing new. Best thing for everyone to do is to buy their phones directly through manufacturers like Apple, Samsung and Google and then have your phone plans separate from it. I went from paying $260 for six lines on T-Mobile Down to $200 with tax on Verizon for six lines and an even better plan. Loyalty doesn’t mean anything these days. Same with cable companies like spectrum. It’s almost always better to be a new customer than an existing one.
It used to have the Best customer service in the business!! Not anymore. A shame!!
25yr customer, I'm shopping for new Cell Service. Past year has been a horrible time with them. Used to have the best of everything, now worst Service.
Thank you for your knowledge! I want to switch cell service. This is helpful information!
If you have t moble don't your been use to having service after your frist month at the others your notice there true service not going to be happy and you could be haveing good deal that are grandfathered in you switching you will lose them when you try to go back might cost more
Yeah, I left T-mobile a couple of years ago for Mint Mobile. Pretty much the same company but a little cheaper.🤷♂️
switched to visable from verizon 4 months ago. Now I have verizon,but cheaper. I'm failing to understand why a company would compete against itself. But I'm not complaining!
How are you moving your phones between networks? Are the sims from these networks compatible with an ihpone bought from tmobile?
They just did that to us as well.charging us $150 instead of the agreed $100for go55
I’d been with them since 2003 and made the call to quit today. They don’t give a fuck about their customers anymore, the whole uncarrier thing I guess was a bush administration idea that didn’t survive.
I had Straight Talk for 5+ years. Their data is throttled all to crap so much that I could barely even look something up most of the time. On ATT prepaid now,service is somewhat better,but signal strength in buildings isn't always great.
What are your thoughts on Qlink?
I love Visible +
I have been a customer for a long long time as well they cut my rate about the lowest price package I think a great deal but then they started cutting my service it stinks the connection stinks the area stinks
Google Fi uses T-Mobile an is much higher than T-Mobile 55 plan. Mint gets deprioritized during peak time.
Great video.
T-Mobile has a lot of different plans , like if you're older you can get a bigger discount. They even have Teachers and Military discounts , so yeah I would ask questions before I switched carriers because you can probably get a good deal . Sometimes you can get free stuff just by asking, like I have gotten free stuff , gift cards just because I asked about a deal that's going on. You can also get free streaming services as well . Also make sure you have the T-Mobile apps installed because you can win prizes and get free stuff from the app . I'm one of those people that works the system not the other way around.
Tmobile also owns mint
I've been on Google Fi since 2017. I'm on their $20/month with unlimited text/talk. Data is $10 per 1GB. The first GB is included and after 6GB data is free. I work from home and am on WiFi all day so rarely need data. I'm switching to an iPhone 16 Pro Max in the fall and am a bit concerned about compatibility. Shouldn't be too difficult to figure it out, though. I'm done with Pixel phones.
I have Mint for about 4 or 5 years with 15/20 dollar deal. Although that CEO or whatever he is claims it as a "premium" service, it is far from it.
Since I use my phone as a phone for minimum txt, checking email, etc, it's just fits me fine.
Connection is sometimes really bad, tho, in my particular area, tho.
After Milton, for now, it's gotten worse for both data(even tho it's 5G) and phone connection.
GSM is really bad for this area. But, it's cheaper than most others.
Yeah if your in a big city those second tier carriers are fine . If you travel a lot then it's not as good. Also since the three big carriers own or lease the towers, the second tier companies you switched to, then they do throttle you alot more especially if the network on that tower is busy. Now if your okay in buying a $1000 phone upfront then that's also a plus.
The only thing you have to think of though is T-Mobile is the ones having to but I've always towers and stuff so they should make some money back
Huh ....???
I didn't understand a word of that, either!
Google fi uses the T-Mobile network
Yes the visible was easy to do. Really. Scary simple.
I’ve been on AT&T prepaid for 3 years at $300/year at 16 Gb per month. My wife and daughter are on Mint Mobile at about $375/year per line with Unlimited Data. Any better deals out there?
Check your phone bills to see how much your wife and daughter use on data per month. If it's not really hitting 40gb(unlimited) per month you can just go lower data on their plans. It's a waste of money every month to have unlimited but never come close to using as much
Watch @stetsondoggett. I hope you'll find a solution in his channel.
Great point! @@nunyabiznezz3575
I am not happy with Mint Mobile anymore. I have used them for at least 3 years with hardly any issues and now I have trouble getting connection. Time to start searching for another carrier preferably one with prepaid 6-12 deals.
They were bought by T-Mobile. There's too much consolidation happening that kills competition.
Moving from TMobile to spectrum for $30!!!!
What about Patriot Mobile? The MSM will ignore them in their articles but they are a solid company with a good price
I'm curious about them
I use mint. Which uses t mobile. $120 for 3 months UNLIMITED data. S24 plus. 5g. Works PERFECTLY. Just drove from Atl to vegas. Stayed in MS and in Dallas TX a few days and stayed in vegas a month. Only dead area was a for about an hour in west texas. Not ONE issue with service or gps or youtube or anything I did the entire time 😂😂😂
T-Mobile has horrible billing. After 3 months of issues. I bounced back to Verizon
I absolutely agree. Was a sprint customer for almost 20 years when T-Mobile took over. Sprint had no problem with billing my credit card every month. After the new T-Mobile took over I wanted to continue to be billed to a credit card monthly. but T-Mobile wants my actual bank account information, account number and authorization to go into my personal bank account and withdraw funds. What galaxy did they let those people out of! I said HELL NO!! so they now charge me five dollars extra per month to bill it to my credit card. They get paid either way so what is the difference except it’s just another way for them to rip people off. If it’s the 2% that banks charge T-Mobile to use the CC companies , I’m sorry but thats the price of doing business and retaining customers. Let T-Mobile cough up that CC fee. I am now looking for a new carrier and don’t know who to go with. Are there actually any happy Cell Phone customers with any company? Any suggestions?
Love T-mobile. Service is great where I live in Seattle. When I travel to California in Colorado it’s also been excellent. At $35 a phone, I’m sticking with the company. I’ve been a Verizon customer for many many years and switched T-Mobile and glad I made the switch
How many phones total?
@@emmcee476 5 total
Google Fi is MVNO from T-Mobile
After 13 yrs I left T-Mobile. They didn't give a rip about me and my 8 lines. I was an annuity for hello's sake. Stupid. While I was standing at Costco waiting to switch to ATT, there were 12 other lines (two couples with multiple lines) that left TM and went to ATT. Stupid.
I'm with cricket I have been with cricket for almost 10 years I started with AT&t Go then straight talk then I went to Metro PCS back when it was called that that service sucks so bad then I went to cricket and I've been with cricket ever since I love cricket
I noticed $6 increase. But that's all. 10 people on my plan, and a $65 Internet plan for $300/mo. Only 4 gb data per plan but it's unlimited 3g after that. It's all we need so IDC.
I was with the T for nine years.
Im with Tmobile and have been since 2016 phones are paid off and i cant complain we have 4 phones everything unlimited 40 gigs of hotspot per phone plus home internet unlimited and we get free netflix they pay for and free apple tv per phone since 2018ish and my phone bill is $140 a month don't change so im paying 30 bucks a line you might say or less since we have the home internet also but thats with the 30 bucks off from the autopay
Cricket is pretty good service. 😊
That's all great using the MVNOs to save money but they will deprioratize your data at times and it will slow to a crawl. I've tried many of them but it's been a few years so maybe they have gotten better.
US Mobile for years, no issues, fraction price of large carrier.
Us mobile is great 👍🏾👍🏾👍🏾👍🏾
Clark rules 🫡
We were paying $75 a line $35 eip $13 protection $25 a line unlimited pricey when you start your add it up.
Spectrum pays Verizon for better cell service. That's why US mobile does that to so does Xfinity. I would not go with Spectrum or Xfinity based on the fact that I have to have cable from them.