Builder confronts client after he refuses to pay 😱
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- Опубліковано 10 бер 2019
- The client refused to pay the £5000 that the builder felt was owed to him, as he wasn't happy with the work.
Who's in the right here?
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Who else started off rooting for the contractor, but flipped sides when all the facts came out?
I just wish we had a full knowledge of the entire scope of the job done.
What facts ? Have you been in the house and inspected what the problem is ? How do you know the customer isn’t just trying to pull a fast one to save £5k you idiot, happens all the time
@@x09mm take it you didn't get enough hugs as a child lmfao
Ridiculously Overpowered Super God King I didn’t get enough hugs either :(
@@antoniopoplauschi3869 well i think you deserve one!
The customer is right on this occasion. The builder made himself look like an idiot.
Nope. The builder had finished the job. Customer was happy and signed off the contract. 2 weeks later he wants to reverse that he did. And he isn't going to pay for the work the builders do.
@@fritzsmith3296 the customer verbally ended the contract
@@fritzsmith3296 the customer said that he was happy with the result. Its like when you buy something. You can't get a refund after you've messed it up over the span of few weeks
Customer actually presented very reasonable alternatives, the builder had very poor argumentation or maybe he was just trying to put up a show for the camera.
@@fritzsmith3296 *stupid
The customer handled this situation like a real man. Even when the builder resorted to childish names, he didn’t rise to it and stood his ground in an assertive but non-threatening way, That’s how it’s done. Respect.
He didn’t he said playground 😂😂😂
@@soil89 you missed the part where the builder calls the homeowner an arsehole. The only arsehole is the builder demanding money for a botched job he is not willing to fix
That contractor wouldn't last in America. He's lucky he's in an area of the world where the people are unarmed and the worksmanship standard is super low.
Course he didn’t he’s 5 g better off lol
@@Red-Rambomoney should of been paid, he said 2 weeks after I went to pay you, why weren’t it paid immediately?
This customer was calm, not rude and in the right 100%
He is not in right. He did signed off the work. He should clear invoice which followed and continue to do so for another 2 months without taking steps to prove his point like report and quote too clear the issue from other plumbers. Signed off means that everything was in fine working order on the day the work was completed. We don’t know what the issue with the toilet is, is it the poor quality of the toilet itself? Did the customer provided it himself or the trader? Is the issue directly linked to poor installation or it’s the item itself?
@@oooollllmmmm0987If you dont know, then how is he wrong?
If you dont know, then you dont know.
I am a contractor.The whole time I was waiting for the customer to be wrong ,he wasn’t. I personally wouldn’t feel comfortable taking someone’s money for a job that I didn’t do right.
Totally agree cause most of the time the customers being a nobhead. Not in this case.
I have to agree, I am also a contractor in the UK, I wanted to be on the builders side but obviously there is an issue which he doesn’t want to sort out - there is the issue that the customer didn’t pay straight away and the issues started 2 weeks later but that is a moot point, I only take a deposit once we are on site and started never ‘up front’ as this often unnerves customers and I give 14 days to settle up for peace of mind in case of any issues (not that we get any!) but you have to be fair when people are spending thousands - I would never ask someone to pay up BEFORE I put things right ! The builder needs to rectify any problems or he wouldn’t have a leg to stand on if it went legal
I'm also a Masonry contractor,was also waiting for the customer to be wrong and he wasn't.Your 100% right!
Customer 100% right here. They should’ve compromised and had half the balance paid and the rest when the problem was sorted.
@@evielouise12345 I wouldn't be paying him anything more until the job was finished.. You can see the customer was a gentleman who just wants the work done and finished.
I’ve been building for 35+yrs, this would have been an easy fix. Builder looks at problems, fixes and gets paid.
Yeah but he’s planning on only doing step 3. He probably f*ked up something in the sewer and knows he’s gonna need to tear that whole bathroom apart again.
The sewer? Like dropped a monster builders log and backed it up?
@@Mark-vn7etexactly, he's a cowboy and so is anyone defending him.
But....this builder could not be bothered to even look...
The customer is 100%. Well done to him for standing his ground and explaining his side of the story calmly and clearly
Weirdly enough i was expecting to root for the tradesman and be disgusted with the home owner but despite being a tradesmen myself (electrician) the home owner was completely correct and the fact the so called trademan wldnt even look at the issue but yet want the 5k is astounding !!!!!
"youve got a downstairs toilet" is not a good reply when a customer tells you that you broke their toilet lol
Don't understand how the tradesman thinks he's right, needs to stop being a nob n do his job properly
@@phifediggy9659 Providing he is a tradesman. A previously finished pantry down the road doesn't say much.
The builder is a joke. Probably isn't licensed. Always do your homework when you get a tradesmen. Check previous work and ring round previous clients. When people employ us for new builds or renovations, we take them to previous clients that we have done to prove that we can do it and to a high level. If a builder doesn't do it, don't employ them.
He didn't break the toilet it work for 2 weeks then broke but he should of payed the second he signed it off.
Marlborough Sounds you’re getting all that without actually seeing the toilet WITH the knowledge that the guy HASN’T PAID HIM 5K?!
Oh sure sir, I’ll keep doing unpaid work while you hold my money hostage.
AND he has been holding it for AT LEAST two weeks! But surprise surprise- the moment there’s a problem it’s “oh I was gonna pay you but it broke” stfu he never had the intention to pay. He made his mind up and made the stupid mistake of trying to scam the wrong builder.
If there’s really that big of a problem you finish the payment, tell them to fix it and if they can’t you THEN sue them.
This plonker hasn’t fulfilled his end of the contract and will be sued by the builder and blacklisted from every single other tradesman in his area.
You think he’s in the right? Congratulations you’re just like this “customer”- he’s not even a fucking customer if he hasn’t paid!
Male Karens at their finest. Bet this guy goes to his local country club so he can brag about his latest home extension/car fix up. Plonker.
I’m a contractor, the builder is a tosser, the customer is right!
Vincent Nastri you sound like a tosser to me pal
Peter Dulson agreed
The builder is in the right your clearly not a good contractor
@@robbyz512 tosser
@@x09mm actually you're the tosser, check all the other comments on this video, they're all on the homeowners side
Excellent customer stood up to the builder with great assertive skills, the builder got owned
Started off thinking the customer was probably in the wrong . Ended up thinking the contractor was in the wrong . Good on the customer for talking sense
The tradesmen showed himself up sooooo badly here🙄 the customer was 100% right on this occasion
U are clueless
@@soil89clueless? So tell me you would be willing to pay for a botched job on your property?
@@Red-Rambo He is a vendor / contractor himself i guess who does shitty work ;)
The builder is in the wrong. I’m an electrician self employed and would never treat a customer like that.
How would you treat the customer then .Let them walk all over you
Mark cbay the customer has 1 month to pay the invoice (30 days standard) if he has had problems in that time it’s only natural as a professional contractor you attend site and deal with them. And if you do not then you can’t complain about struggling to get paid. This is not being walked over this is offering a good service
Vini Goalkeeper
- depends on what deal you make. You tell your taxi driver that you will pay him in 2 weeks? You have to pay before you leave, unless you have agreed to something else before you ordered. The plumber could have made a similar deal. "I'll fix your stuff if you pay me before I leave". What's so wrong with that? You are free to say no thanks to that offer. You cant say OK, and when the problem is fixed you say you pay in two weeks instead (and if you feel like it).
elbuggo yes obviously you can set your own payment terms but in my experience that would be for jobs in a smaller scale. If it’s a 5k job the standard procedure is 30 days. And regardless of that if there are problems with the work you can’t expect the customer to pay
@@vinigoalkeeper3009 - Have in mind, it is much simpler to fix the problems when you are on the location and you already have all your tools ready. That 30 days period to validate the delivery is something extra - you will have to pay for it some way or another. Best price you may get if you can accept the delivery before the builder leave. You simply have to monitor and control things better then. Problem in this video wasn't related to the delivery but to something that occurred after delivery. That has not something to do with the delivery, that should have been paid and was overdue, but the guarantee, witch is something different. Of course you cant honor guarantees on work that hasn't been paid. Weird that this point is so difficult to grasp.
Like people have said already this young builder has a lot to learn.. He was making it more difficult than it actually was 😂
Hes a g. "Theres a first time for everything... we both have the same footage"
The client is not an idiot. He knows if he pays the money he will never see the kid again. The kid even agreed with the clients logic 🤦♂️
Problem is that payment was agreed upon when delivered - it was delivered. If you agree to pay when delivered, you have to pay when it is delivered. This was what the builder calculated the price upon. You can add all kinds of stuff to a contract, but you will have to pay extra for much of it. You cant demand guarantee work when you haven't paid what you agreed to. There is an order in this process. If you attack (extort) the builder by keeping his money, don't be surprised if the builder retaliates. The money was his when delivered.
@@elbuggo well thats part of the problem client signed off on which means the job was complete, ive had situations where when doing a job and facing problems ive lost money when completing a job to agree'd sum just to keep face
rep = more then a few dollars
@@MagicSpamDragon - Thanks. To me it is very important that complaints are given as soon as possible, then I can just turn around and fix the issue. If they wait 14 days, I cant remember what I did and have to solve the problem one more time. Invoices are due within 14 days of delivery and eventual complaints must have been given. If not, I have to assume delivery was satisfactory and they have to pay, even if the problem wasn't solved. Problem is that after 14 days, I have to solve the entire problem one more time. So again, complaints within 14 days at the latest, or pay one more time.
@@elbuggo
Wrong, you don't pay for shoddy work that has done damage, if anything, it is the client that should be compensated.
@@redblade8160 - The money was the builders when work was accepted - that was the deal.
Re: You don't pay for shoddy work
Don't approve the job then, or get another deal. When you approve, that's a new agreement, an agreement to pay.
You cant make up new agreements in your own head - you need consent for that.
Sort the problem out, make the customer happy. He'll pay you. It's worked for me for 40 years on the tools.
The blokes an actor trying to put builders in a bad light
Yeah if there is a problem with the work an it’s caused damage then the builder needs to fix it before payment!! He’s even asking him to take a look.. maybe if he did an sorted it out the customer would pay
dixie normous haha maybe he’s been ripped off 5grand from a builder... I mean the man confronting the customer. To be honest he would take a look wouldn’t he if he was a true tradesman.
Rich Kavanagh no because he was happy when the job was done and had signed it he should of payed that second.
Fook Feminists yeah but he still needs to take a look an fix the problem. It’s terrible customer service... maybe customer should have paid but he didn’t now problems have come up with the work... so the builder needs to work with the customer an get it sorted then he would hopefully get the payment. The builder can’t really take this guy to court with the current problems so they need to sort them. Then get that money one way or the other
I wish I could hold the composure of the homeowner.
Brits diplomacy is just amazing man.
If the customer had argued that he couldn't use his kitchen he probably would have told him he could use the barbecue in the garden 😂😂
I'm glad the homeowner isn't paying him until he fixes what he messed up.
Great job standing his ground by the home owner. The video is great evidence of the contractor refusing to stand behind his work.
Not to mention unprofessional behaviour. Turning up to his door gang-handed and with a camera, putting the footage online, it’s not the sort of thing anyone I worked for would have done. Even if he was in the right regarding the works done turning up gang handed with a camera and trying to humiliate the bloke online is just really unprofessional and the sort of thing that could probably lead to the HO being within his rights not letting them back into the house, it’s just thuggish behaviour and if he could have had it dealt with through his solicitor he should have. I think his solicitor though will probably tell him what a stupid thing to do this was, though
To be honest I can’t think of many builders who say oh pay us what you owe then we’ll fix the problem we’ve caused,
It’s simple the 10k is for a job and the standard to which it’s carried out by whom I’m assuming are skilled professionals? So if they cocked up which can happen, no issues there but then as the people responsible you have to say look that’s our fault we’ll fix right a way, Cus now they’ve caused an a problem not acknowledged it and seem unconcerned by it and just want their money, I’d say no as well
@@robrob9250 You do know this isnt real,its for a training video.
@@pubtalkpubtalk4642 How do you know that?
You’re wrong mate
90% of the comments: Customer is right, builder is a petty idiot
10%: Builder is an idiot
1% there’s you
@@dumbmoot1708 Shit, your right
100% wrong
@@googaagoogaa12345678 your 100% wrong
Any builder who asks for money before the customer is completely satisfied, really hasn't got a clue
The builder lost me when he said you have a second toilet.
Customer: “You didnt fix my tire properly”
Mechanic: “you still got 3 tires, pay up”
spot on
Customer: "I'm happy with my tires and signed off on then job being complete"
Mechanic: "Pay up please"
The customer said he was happy and issues didn't arise for 2 weeks. You don't get your car fixed and wait 2 weeks to pay. Most if not all mechanics won't even let you have the car back until you pay. If you get a flat tire 2 weeks later, is that the mechanics fault? Bad analogy dude.
Horrible analogy! Huge difference, mechanics actually have your property and can withhold it if you don't pay and if you refuse, they can put a lein against your car and sell it for back dues... How do contractors do that?
@@mrshankly213 if I drive away from the mechanic and my tire falls off 100 yards down the road I ain’t paying shit. Clearly this builder is a cowboy and doing shitty jobs.
@@5150_Designsbecause they can put a lien on your house… takes just a second to google it bruh
The builders were so insistent on recording their 'asshole' client, but showed the world they're complete scammers. Gotta love it xD
Would have been so confrontational had the client been a huge big built bloke though.
Customer was absolutely spot on. 👌
All he had to do was go in and look at the damage. The client seemed very reasonable in his logic and actually seemed willing to pay once he fixed the issues.
This young builder still has a lot to learn. The client handled the situation very well because he knew when it was time to stop the conversation as he was clearly talking to someone that was refusing to actually listen and be reasonable.
Customer was wrong Did not pay for the work & admitted it Anyone who has already commented saying the customer was right, is actually stupid you don’t complain about work that hasn’t been paid for
@@jjjjjjjjjjjhjjjjjhjj not true, it really all depends what was discussed in the contract agreement so we don't really know who is actually right but the worker appears to be in the wrong he literally refused to even look at the problem without his money first, as a customer you don't pay for work that your having trouble with especially if it's in any sort of payment method, also the customer claimed the worker ghosted him for 2+ months so that's also something to keep in mind.
@@ds--pu1tv you are foolish , you pay for the work that was done simple as that, it was not paid for and the guy was still complaining, I would have knocked his face in right there. customer is wrong you pay for the work done not complain when haven’t paid piece of dirt person 2+ months and he can’t pay ? How pathetic customer was embarrassing if you can’t see that then your clearly a fool as well this is why people will rip the work back out and take it with them when you pull crap like that
@@jjjjjjjjjjjhjjjjjhjj again it all depends on what is agreed with in the contract itself, and he didn't avoid him the customer straight up said the worker ghosted him and the worker didn't even deny it lol of course someone is going to be happy and pleased with work that is just completed, when you pay someone to fix or install something you don't plan on having to call them within 1 month to do repairs and when something like that happens you expect them to fix it regardless.
@@ds--pu1tv no one will do business with you if you don’t pay for the fucking work
I’m a self employed roofer of 15 years, the customer is 100% right
He’s not, tell you what come round to mine, I need a new roof, I’ll pay you weeks after you’ve installed the roof but in the mean time I’ll find a few issues with it and complain I’m not happy until you offer a big discount, because that’s how some of theses people work, unfortunately you can’t tell by this video alone
@@x09mm defo won’t be doing your roof then lol
🤣🤣🤣
Then, why aren't you the client making money off laborers, when you can't ever be wrong?
I agree totally . The guy is pretty dumb filming this when he is clearly in the wrong . Wants full payment before he fixes the problems 😂 mental .
If the contractor run his company with the integrity and professionalism this customer can display in a disagreement they wouldn't even be having this conversation
The customer is 100% in the right here
"you've got a downstairs toilet" that builder was lucky not to catch a punch in his face after that reply
I'm a tradie , this guy's trying to rip the customer off. I can't believe he thinks he's right
Long Pole what are you chatting ?
I had my radiators fitted last week, good job, so I paid, what I didn’t do was pay him some money then not pay him the other half until a problem arose (suspicious) then refuse to pay until he comes and looks at the problem.
Pay in full, small works, pay in full, if I had a problem the guy would have come back no problem at all
There must be more to it. By the time you pay a solicitor to take someone to court there is not much of your 5k left and it would take far longer than if you just sorted the grievances. How hard could it be to fix the toilet. He also should have tortured him everyday for payment after it was signed off. From the video it says he didn't get in contact for over 4 weeks.
@@x09mm im sure ur radiators never cost 5 grand which is probably half of what he paid up front. the customer is gonna have to fork out even more money to fix the job he never finished do u think thats right?
@@MarkSmith-bf4qf doesn’t matter if they cost £5 or £5,000
You wouldn’t get someone round to do your drive or fit your windows then complain after you where satisfied, the lad looks genuine to me, he’s worked in the area before, no proof he’s a cowboy whatsoever, the customer knows it’s a civil matter, probably naive on the lads behalf, the customer could basically get a £5k job done for nothing and take it through the civil courts in hope the lad won’t challenge it, the builder is naive but I think the customer is a snake 🐍 looking to get a freebie it happens all the time, I work in construction and this is peanuts it happens on multimillion pound levels.
I do landscaping, they pay 50% upfront and 50% on completion and they get a 5 year guarantee meaning they can call us back for any problems for 5 years for free.. so the owner of the house is not in the right actually.
This is like a comedy where the builder is very similar to David Brent from the office, especially the part where the customer explains he still doesn't have a working toilet, and the builder responds with "You still have a toilet downstairs" like that is acceptable.
That restaurant analogy backfired big time 😂
As a tradesman myself, I’m gonna have to say the customer looks to be in the right on this one. The builder has clearly been ignoring the customer’s calls for help to fix the issues that arose shortly after the work was done. Now he wants to come back and ask for the rest of the money that’s owed even though he’s been ignoring the customer who has clearly had issues occur revolving around the job that the builder did. I got love for my fellow tradesmen, but the customers are what keeps us moving and yes customers can sometimes be pricks, but the customer in this video is clearly in the right for me. The builder seems to be unprofessional and unreliable
I would ignore the calls as well. He didn't have issues until two weeks later, but he also didn't pay the man. I wouldn't come back and do more work just to be stiffed again for another 2-4 weeks. Contractors have bills to pay. If he had paid as he should have in the first day to a week maybe, then you could argue the contractor is bad. The owner is acting in bad faith.
Why does he have to go in and look at the work. The customer signed off on the contract. Any court In the world will say the customers owes. The customer signed off saying the job was good. That's in ink. That's all Any contractor needs to win a Case.
That is absolute bs. So you would do work for clients and allow them to wait 2 weeks before paying the second half? It was working when he finished with it so maybe they broke it within the 2 weeks? If he didn't break it himself he can claim a warranty on after sales. It's like buying a car, no way are they going to give it to u for half up front and then u pay the other half if problems don't arise after 2 weeks, you could drive it like a maniac for 2 weeks a break it! Same with the toilet!
@@DM-ur8vc ok. But he withheld how much? 5k? Which is what all the money? Or 50%? I'm sure 5k is nowhere near the 5% max which you said. Also the car analogy is wrong too because a manufacturer creates cars for you and you have to pay the full price up front and if anything goes wrong the consumer has to use the manufacturers warranty
@@DM-ur8vc well exactly withholding 50% is way too much to withhold for 6 months that is a lot of money. Maybe 5% is fine. I think the builder was too generous and trusting that he will get paid, basically it looks like the arrangement was pay 50% up front and 50% when finished but maybe the customer wanted to hold out longer and the builder may or may not have agreed to it. If I was the builder I would have demanded for the other 50% when finished or at least 45% and he can hold the other 5% for 6 months.
Toilet doesn’t work....
“You have a downstairs toilet”
Here, have the £5k!
Builder is a muppet.
How will you excuse the 2 weeks he didn’t pay him after the job was finished but before the issue/excuse arose?
Also the guy said he’d fix it if he finished the payment.
But hey he’s just meant to keep doing unpaid work for the money already owed right?
How does he know the customer will actually pay him the rest?
If it’s that bad the customer should just pay and then sue for it back (if it’s not fixed).
But no. Mr Country Club has to get his power boner from somewhere and apparently getting blacklisted from every tradesman in the area is worth the 5 minutes of illegally holding pay at hostage for no reason.
What a plonker.
Also loved the fact he thinks he’s a big thing in his neighbourhood/down his street. He’s the plonker who knocks on your door because you parked in “his” space.
Edit for clarification: this comment section is full of toxic Karens both male and female who have nothing better to do in their mid life crisis of a lockdown than take it out on a worker because they’re unable to brag to Frank about their new house extension in person
Fuckgurl Incorporated Enjoyed that comment, it got madder as it went on 😂
@@toshi9742 You're making an awful lot of assumptions. How do you know when payment was due.? Lots of contracts have payment terms of 30-90days. How do you know there wasn't money for snagging to be held back?
The sad reality is that the tradesperson can sue and have a very good chance of getting money off the customer (because the customer has an asset). However, though the customer could sue, they are much less likely to actually be able to recover any money, especially if the builder is incorporated. Therefore it would be unwise for the customer to pay until the work is done to a working standard as they have no other recourse otherwise.
Antic1777 they said it themselves in the video that they haven’t paid for at least 2 weeks after the work has been done, which means that the contract is for payment on completion of work.
I’m going by Uk laws. There isn’t any “snagging” unless you mean the ‘problem’, which there is no evidence of other than his word, that didn’t even arise until *after* the payment was due- 2 weeks after the payment was due!
I’d also like to point out that you don’t know if there’s a clause stating that if an issue arises after payment then the contractor must fix it, which would only confirm that the customer is at fault for not paying. The bloody builder has said himself in this video that if the bloke fulfils his side of the contract (ie pays) he’ll happily take a look at the issue and fix it. But the customer hasn’t.
The only person at fault here is the customer. They are potentially putting the builder at risk (ie how did the customer not know that the builder needs that money to pay bills etc? 5k is *a lot* to refuse to pay for nearly a month) and are showing no signs of fulfilling their side of the contract, which may very well have a clause that actually helps the customer once he’s paid.
But he hasn’t. Why? Probably pride but there are a million excuses he could give. He either doesn’t have the money and is postponing payment as long as he can until he has the money, in which case I’m sure he and the builder could discuss a payment plan to help him out, or for whatever reason he’s got it into his head that he shouldn’t have to pay, which is wrong and illegal. He keeps hinting of ‘how big’ he is in his community, which is a very bizarre standpoint to make, and is only blacklisting himself from every tradesman within his area (word travels fast and I have no doubt that he’ll have to seek work from out of town for any future work).
The customer has no legal standpoint and is only withholding £5k from a man at least 2 weeks after the agreed date (if that wasn’t the agreed date why did the builder show up?).
I don’t think this is the hill you want to die on. You yourself have stated that the law is on the builder’s side and as I’ve said before taking the law into your own hands never ends well. There is no reason the customer shouldn’t be paying and any potential legal advisors would only tell him to complete the contract before considering legal action, which in itself would fail miserably.
@@toshi9742 you are forgetting one crucial thing. While we don't know the actual wording of the contract, UK consumer law provides that work must be done to an acceptable standard. If we take your standpoint that the money is owed, then once we add the UK law into that. The scenario would be:
1)builder finishes the job
2) customer signs off the job and owes the builder the money.
3) customer doesn't pay builder right away (either forgets or is delaying)
4) customer owes builder the money - customer now likely in breach of contract.
5) customer realises that something is leaking or not working after a few weeks (but still hasn't paid the money)
6) customer tells the builder about the issue (if the issue is faulty products that the builder supplied or poor workmanship), at this point the the tables turn and it's actually the builder that is in breach of contract.
Therefore even if the builder at some point was owed the money, once an issue (if it's real) is uncovered, at that point they are no longer owed the money as the contract has no been fulfilled.
Fair play to old guy I wouldn't pay him another penny at least until they'd fixed whatever problems I was having with the work they'd done 😂 that young builder made a fool of himself there 😬
As soon as the customer said the tradesman failed to show up I knew the customer was correct. Too many bad tradesman ruin it for the good guys
Builder made himself look an idiot. He is now on You Tube, doubt he will be working much after this.
The stupid thing is that he also owns the video and has allowed it to go public. What a tool.
@@tassie7325 didn't he ( the builder ) say " he would take the video back to his sister" ? .
@@jimpinney
He may have done???
He will get plenty of work because he isn't in the wrong just a left wing idiot customer with no common sense.
@@fookfeminists1092
How on earth could you ascertain a persons political leaning from this???
Jesus, he just recorded himself being made look like a crook and a fool. Did you get that ha ha
Yeh he's not the sharpest tool in the box
Dontaye Amoroso He should have knocked him out ,and got some satisfaction
as a goodwill gesture paid 4k on account then give the guy the chance to remedy the situation , the solicitor ? a liar leeche and parasite ? really they cannot get involved in equity by law anyway , will be exchanging £120.00 each pieces of paper asking what they are to do . nothing as they cannot advise . sort it like adults .
Please bro when you use the name Jesus instead off swearing your USING the Lords name in vain like in every movie they say Jesus Christ instead of f en hell or Christ instead of shit. Love you bro just informing you as Jesus Christ loves you
@@JesuschristDisciplesLondon Interesting observation. I had no profanity in mind when I used the Lords name, more of an exclamation, but I see how others might. I assume that you have some sort of filter or app to pick up when people use these words as I doubt that you are very into construction (now maybe I'm the one making assumptions).
You don't pay for the work until its complete and satisfactory
that builder outed himself a complete charlatan the moment he made clear he isn't even willing to come in and look at the problem
Builder records himself trying to swindle a customer ... what a muppet !
Happens all the time.
Spot on
@Shawn White you have it arse ways ... I'd never pay until the work is satisfactory. The builder here is an idiot for posting this. Look at the comments here, the vast majority say the builder is wrong. And so are you.
The customer signed-off on the work, it's legally binding, so unless the contract comes with comes with a warranty clause, the customer hasn't got a leg to stand on.
The builders would go back and repair or touch-up what needs repairing or touching-up, as is often the case, as it's in his own best interest to do so.
@@KumaBean you sound like a builder. No customer has to pay for incomplete or shabby work. I've dealt with man crocked builders in my time and this guy is another example. Good on this customer for not allowing himself to be bullied into paying for an unfinished job.
This could have been resolved in 2 mins if the builder had just apologised for not coming sooner and then sort the problem out.
For real. That man just wanted them to look at the things they fucked up and wanted them to really finish their work before paing them. Yeah technically he should have paid them after he signed it up but Im glad he didn't because these workers would not have come back to repair his toilett. I mean he's not even taking a look at the house even though he still wants that 5k. Just do your work properly and get paid. simple as that.
robert smith he probably got the hump when he never got paid in full for doing a good job that was signed off by the customer to be fair
Peter Dulson and he waited 2months to do anything about it
@@x09mm Installing a toilet that doesnt work is not him doing a good job. You install something faulty, you dont get paid until its fixed. The customer was just asking them to fix it
I’m glad you said it correctly so simply, this builder is really unprofessional
When the customer said come in and have a look at it and he didn’t go in to see his own work tells you everything
I'd have no problem doing work for him. Seems a nice reasonable guy
I’m afraid I’m on the side of the customer here. I wouldn’t give this guy five grand for bad workmanship until he’d fixed it.
Agree.
TheAngryGamer 89 then I would get my head kicked in? Really? Ha ha. That guy doesn’t look like he could kick his own head in, never mind anyone else’s.
irnbrubhoy you clearly do not understand how it works in building contracts maybe you should talk about something you actually no.
@@fookfeminists1092 clients will say anything to get out of paying and you sound like that sort to be honest. We havent seen the work so we cant judge weather or not the client is right but it probably doesnt warrant 5 grand,maybe knock off 500 from the last bill or something like that. The client sounds like hes trying to pull a fast one. I would agree to knocking some money off but if he didnt pay I would be in there ripping it out. I can make anything out of wood from matching in hundreds of years old timber to building huge oak A-frames,I'm skilled to the highest level in my trade,what are you skilled in other than pissing people off?
TheAngryGamer 89 what the fuck are you going on about you are clearly not skilled in reading or understanding I agreed with you moron.
Sounds like customers right
Yeah workers in England are Rubbish. Do half the work and charge you double. And if the jobs shite and you don't pay, they'll blame the you
Yes - looking at the facts would agree. And with respect to the tradesmen, a review of his social skills would benefit in potentially future situations:swearing is not required and doesn’t advance the case presented. Waving and gesturing leads to escalation. When presenting an argument based on a metaphor (what if in a restaurant ...) use a valid one. Basic facts must be supported - you can’t say “Im not trespassing” if you are asked to leave (private) property. I’m sorry that the chap is out £5k but if he offered to look at the work that may have needed attending perhaps both parties could have reached a compromise to move forward. Finally, waiting 5 months to chase a bill offers too much ambiguity when chasing payment. 😀
Yeah that's what I was thinking. I wanted to know the details of how he let him down and why. I want to know how the toilet is broken cause it could be something simple like one broken washer or something that's a 2 min job or they have fucked it up entirely. There could be a valid reason they couldn't make a meeting or maybe they were unprofessional.
If I was the customer I wouldn't have confronted in the first place. Just had a word and shut the door cause I can't see what good comes from this conversation anyway without some form of impartial mediator between them to sort out the facts.
@@alexmorefield5573 👏👏👏👏👏 some are good workers BUT sadly some are rubbish!!!🤷♂️🤷♂️🤷♂️🤷♂️
Drozy coder hi dz - you are right. It looks like the story begins & concludes at the front door. But we don’t really know the backstory. If the workman wanted to best Marshall a case perhaps he should have put his version of events before turning up at the door? Even then, if the customer is denied a right to reply what we see will inevitably be one sided. 😀
Builder posted the video to make himself look a right tool.... good job 👍
He shot himself in the foot using that restaurant analogy, literally just proved the clients point, if you sent food back because it was cold they wouldn't say pay us first before we send you the food and if you don't pay you owe us money, doesn't work that way.
Yes, but the owner did not send the food back, he signed off. In food terms he ate the meal! You pay your restaurant bill. Now if he gets a food infection/disease from the meal that is an entirely different legal case.
I still do not like that the owner is unable to describe his problems/concerns. For all I know it could be low priced plumbing items that he bought to be installed and somehow thinks the builder is responsible for his cheap choices.
I keep thinking there is legal advice being followed by the builder.
@@qualicumwilson5168 I tell you exactly what will happen if it went to court. It would be ruled that the builder would have to make the work satisfactory before the client would have to pay. And you would have court costs on top of that. Its not rocket science if its not fit for purpose its not fit for purpose especially if its a toilet!
@@wideyxyz2271 Then I yield to your superior knowledge of an apparently different legal system Here, once a contract is reviewed and signed off (both conditions agree to by the home owner) then the contract is completed and all payments due. If there are difficulties found later then litigation must occur and the BURDEN of proof is on the litigant not the defendant (innocent until proven guilty). Such proof would need to include reason why fault was not found during final inspection. So often the "wronged" party is expecting work done beyond the work specified in the contract. That is why we have contracts so both parties can a) get what they want and b) get paid for the work specified to be done. I have said I do not know many things such as what was contracted to be done and what the "fault" the home owner wants "put right". He does not seem able to put into words what,in the contract, was specifically not completed Luckily both have legal options and only one will be found at fault. But, again, a contract "signed off" is complete and payment due.
@@qualicumwilson5168 Not fit for purpose.....check it out doesn't matter if contract is signed off or not....Oh and the customer contacted the builder to tell him this on more than one occasion and asked him to put it right.
@@qualicumwilson5168 It seems strange that the builder wouldn't even go in and look at the problem.
If the problem is low priced plumbing items that the customer has bought, the builder would be able to point that out.
I don't understand why the builder just won't go in and check out the problem. If it isn't his fault, then he can point that out to the customer, and if it is faulty workmanship just fix the fault and get paid.
This customer is being perfectly reasonable, you should be embarrassed that you've left a client with a bathroom he can't use, let alone saying that's 5 grand for the privilege.
Are you a builder? How does he know the customer didn’t break said toilet. The customer signed the work off when it was complete. He should have his money and then rectify any problems that might arise. People with your attitude are the reason builders struggle sometimes.
How does he know the customer didn't break it?
I dunno,maybe he could go inside and take a look?
@@colinmarlborough209
Yes I'm a tradesman so I know all about tight gits who hold on to money or try to knock money off but if after a week a client was ringing me up asking to have a look at something wrong then I'd go and have a look and if it was an error of mine I'd be embarrassed. Why would the man of damaged his own bathroom and ask for it to be fixed? He repeatedly said he's happy to pay the full amount when the builder has had a look at the problem.
The customer would of checked lights and toilet etc worked when he signed it off so he should of paid for it that second the builder is right hence this being on the tools.
@@fookfeminists1092
How can someone with no building experience sign off the work? It can be used as a way to shaft customers. Personally I think they should of come to an agreement that the builder goes in and looks at the problem, fixes it if possible and gets his money before he leaves the house.
I love the facts it makes everything more clearer
I’ve never invested myself emotionally so quickly into something before. I need to know how this resolved!
Contractor is blinded by fury lol. Props the home owner for keeping it together like that. Couldn’t have been more rational
I don't understand why he wouldn't go inside the house to look at his work after the man invited him in.
It is my opinion his Solicitor requested he do nothing and go nowhere that is not recorded. Just an opinion as the Home Owner can not even describe what is wrong though he should have done an inspection BEFORE he signed off on the work completed for 10,000 (pounds?) Half down and half when finished.
Ego
Qualicum Wilson why should the home owner tell the professional if the jobs complete.
@@adamm6052 He should not, he should tell him he is happy/satisfied with the work. He is the one that told the builder what he wants the build bid on. But, then you pay for contracted work.
Old man might of beat them boys up 😁 lol jk
Best thing about this video is that its from the contractors view, man thought he was in the right when he was in the wrong and probably done himself out of future work 😂
The customer always pays in good faith , now lets have a look at this guys work
Fair play to the customer for standing his ground.
When the builder ignores every point the customer makes and just insists he’s owed money, he’s wrong.
If the guy had signed it off, he is liable to pay. I see this stuff all the time where proper protocol isnt followed. Otherwise, shit falls through the cracks, as we see in the video. Sad, because they both look like reasonable fellows.
That’s the stupidest fucking thing I’ve ever heard “if the guy doesn’t sound like he’s winning the argument he’s wrong” lmao the fact that this is how you assess the issue shows how clueless you are
@@ReeceMcQuoid well you could of Said it a bit less aggressive sounding
It’s very hard to pick sides when we haven’t seen the job.
If someone does a job for me and I’m happy with it I pay them.
I don’t hold on to the money for 2 weeks.
A lot of people who aren’t self employed taking the customers side here. We would soon see how happy you would be if your employer held back your wages for 2 whole weeks without any reason.
Then when you ask for the money they hit out with an excuse “oh turns out we are not happy with the work,”
To me that sounds like the guy is making excuses not to pay.
Why should the tradesmen go back and address the customers issue if he is refusing to pay for the job.
If the customer has a toilet that isn’t working properly.
Then why doesn’t he hold back enough money to fix the Toilet?
What would that be £500 at most
He owes the tradesmen 5 grand.
So the tradesmen has obviously done a lot of other work which the customers isn’t complaining about yet he isn’t paying for.
If someone doesn’t pay me for a job then they don’t get aftercare.
Why would they?
Too many people out there buying the customer is always right nonsense.
Just think of the people you know even your friends and family everyone knows someone that doesn’t like paying for things.
That will do anything to avoid paying their way.
There are some people out there who are actually professional complainers.
When they go to a hotel they will complain as soon as they get there in the hopes they get a room upgrade.
I have done jobs for 100s of people and I can honestly say probably about 1 in every 40 customers will try and get out of paying at least some of their bill.
Like I say we don’t know the full story here but for me the customer at least has to pay the tradesmen some money for the work that he is happy with and then I’m sure the tradesmen will come back and fix any problems.
@@johnredmond6723 the fact they refused to even look at their work and didn’t offer ok keep 1k until we fix that part but we need payment for the other 4K that is good, Kinna makes me lean towards the guy not planning on fixing those problems
Customer is 100% right. Work on your attitude and customer skills as not as good as you think. The worst thing you can do is escalate with threats. Some customers set out to “not be happy” best thing to do, don’t give them the chance. This one did not come across like that- he rang you to come and collect your money!
Wish i could be as calm and level headed as the customer.
I love how the contractor’s restaurant analogy backfired on him.
The analogy stands . It only falls apart if you don't understand it . The work was done and the customer was satisfied . That's when the Contractor should have got paid in full . It was 2 weeks later ,and after the Contractor left that there was a problem with the toilet . We don't know who caused the problem with the toilet , and we don't know who supplied the toilet .
The food arrives and it's cold , but this is not the case with the workmanship . The homeowner agrees he was happy with the work . The homeowner added the fact that the food arrived cold not the man making the analogy .
@@StevenSmith-tb7hj Regardless of who provided the toilet or where it came from, the young guy should’ve been able to tell if the toilet had any manufacturing errors prior to installation. Without full scope of the job that was done, we can’t be 100% sure. But still, any contractor with a “good reputation to withhold” wouldn’t hesitate to fix ANY problems that have arisen - even if they didn’t cause it because, like you implied, we don’t know what happened; additionally, the money issue is, once again, the contractor’s fault. He should’ve collected the money immediately after installation if he “needed” it so badly.
@@MaxineEveDark How many toilets have you installed ? Obviously the toilet was working when the job was completed or the homeowner wouldn't have admitted that he was happy with the job . It took the homeowner 2 weeks to to say there was a problem with the toilet .
@@StevenSmith-tb7hj 5 grand for a toilet?
@@StevenSmith-tb7hjThe client is within his rights to pay anytime before the deadline given in their invoice or contract, and if the contracter becomes impossible to get in touch with (especially if their work has already fallen apart), then they absolutely can contest it and refuse to pay because the contracter has not held up their side of the contract. Unless their side of the contract state their work only last two weeks.
The customer was spot on with this one 👌
The customer is 100% right here !!
"Customer stands up to dodgy contractor". There you go, fixed the title for you
Exactly your work should be guaranteed, shouldn't be problems after 2 weeks
@@bemo1105 Absolutely, can't believe how many in the comments saying "well he done the job so pay up". Like you haven't 'done the job' if it breaks 2 weeks later and you don't show up to fix it.
At first I thought that but you never know there could have been underlying issues that the guy was trying to avoid paying for and its ended up effecting the builders work. Sometimes the line between doing the right and wrong thing falls Into the owners judgment and things like this happen its just reality and if the builder enters the property then he is basically at the peril of having a massive argument with a guy who wants him to do more and more work that originally was never payed for in the first place and might effect the work he actually did up until that point. BUT saying that 10k for a bathroom the customer could be right on it.
Let's not forget the May not be with the workmanship but a fault with the materials used. Maybe the homeowner and the builder should agree on a payment maybe 50% as a show of trust and the remaining when the job is corrected as there is no way a faulty toilet is a 5 grand job to put right
You all sound stupid, when the work was signed off as being satisfactory by the customer he should of paid the invoice simple as that. If after 2 weeks of not being paid someone came to you and said come back here and do work, basically holding you at ransom you’d refuse to. It’s obvious that he never planned on paying the final payment or he wouldn’t of waited 2 weeks to starting finding “issues” with the work
Customer seems like a fair guy, he just wants the job done properly then he will pay. The fact the builder won’t even go in and look at the problems he has left suggests to me he knows he did a cowboy job.
Any builder who genuinely knew he had done a good job would have gone inside to inspect the problems the customer is reporting.
@Mitchell RagleWell you can you have consumer rights a job has to be completed to a acceptable standard. Quickly grabbing a scribble but then the work falling to bits within a few weeks is not a acceptable standard. The company will have to take the customer to a small claims court and argue it out with them.
@Mitchell Ragle That's your choice but in this case he wont get his 5k back unless takes legal action or negotiates with the customer the later being the best for both to avoid possible legal fees.
@Mitchell Ragle He can do nothing then and lose all he spent on materials.
@Mitchell Ragle You mean the contract you dont even know exsists has seen or read that one?
Mitchell Ragle I do see the point you are making, however there is warranty and then there is the job going wrong in 2 weeks. Regardless of wether there is warranty or not, if the job starts falling apart in 2 weeks then the builder is a cowboy.
The builder may be legally correct, if he has signed it off, however morally the customer is right to refuse to pay as once the customer has started using the facilities they have fallen apart.
The fact the builder has also been very shady, by saying he was coming round to sort it and then not bothering, is another reason for the customer to not trust him to fix the problems after he pays.
It is certainly a contentious one, but if you’re jobs faulty after just 2 weeks then you don’t really deserve paying the full amount in my opinion.
I return to this video for life guidance on how to talk to idiots who argue. Thank you home owner
As a owner of a renovation company in UK. The customers is completely in the right.
The customer is ace, I love his straightforward and sharp logic and wit.
I’m on the costumers side cuz the dude is recording vertically
his restaurant analogy totally backfired 😂
This customer was extremely rational and calm.
The contractor was the equivalent of “trust me bro”
the builders wrong. he knows he's done a cowboy job hence he doesn't even want to go inside. Once he gets his 5k he'll be gone in the wind......
r v no not at all he may be a small business or just started up and needs the money to pay his bills and use the rest to fix the problem. He wasn't aggressive in any shape or form and spoke respectfully and was in the right.
Mac Toirdealbhaigh you don’t think it’s possible for a job to be superficial and o only look good at face value , what good is signing off on a job if it fails a day later under scrutiny or pressure , the court will assess the work , not ask “was it signed off on” and end it there .. I would be surprised to see this man win in court with this video as evidence also he sounds like a con
He literally sounds like a mobster shaking someone down “ just pay us the money and your problems go away”
@ fook feminists. Have a day off will you?
@ rv spot on mate and this customer knows this. It happens all the time, they just wanna get the job done quickest way possible, don't care if they bodge it as long as it looks acceptable. Then once they get their money you can't get hold of them or they give you a load of shit or make out you're harassing them blah blah blah They won't come back, they know what they've f****d up, they've been payed, they don't care, last you see of them. There are loads of these scum bags out there, you just have to feel sorry for the bad name its giving the good ones who this day in age seem to be in the minority.
You pay that contractor and he won't be back. Good job old man 👏 👏 👏 forget about reputation or friends!! Finish your job , fix your mistakes ,then get PAID!!!
I’ve worked in the trades myself and expected to be on the side of the tradesman, but no-one I worked for ever treated their customers like this, they had more respect for them and did everything to keep them happy even if they were arseholes.
Tried to make a comparison with a restaurant and it backfired,. He’s dealing with a very astute intelligent guy that discusses the problem very well under pressure .
He was saying you wouldn't pay if it wasnt cooked as in hes not paying because the job wasnt done
@@ilikethisnamebetter exactly.
What restaurant asks you to pay the bill after you tell them the food is cold?
Imagine the restaurant manager saying. You pay first then we will give you some hot food.crazy
Builder is a lunatic.
@@longannipple2823 But the man ate the food, had no complaints (signed off on the job verbally agreed to that in the video) and two weeks later is trying to have the charges reversed on his credit card.
The builder was actually the tool on this occasion. The client was being reasonable in my opinion
100% gentleman about it.. 👍
Pun intended?
Glad people don't ask you your opinion often thicko I swear all you only switch your brains on after he says problems after two weeks not HE DIDNT PAY AS SOON AS THE WORK WAS DONE BEFORE THERE WERE ANY ISSUES
@@WhatwouldRoddyPiperdo there could be hundreds of reason he wasnt able to pay at the time. Hence why he was likely given a 2 week grace period to produce the money. If during that time it is discovered the service was not completed, why would he pay for it?
If you bought something off ebay, and the wrong thing gets delivered, dont you have a right to get that money back?
@@yourenosey7604 if he couldn't pay at the time then how is that the tradesmans problem? He shouldn't of got him in. He could give give part payment for the materials at the very least. He doesnt want to find common ground with the tradesman which says he is unwilling to pay because he doesn't have the funds. If you buy a router from a phone company, they install it and it works fine, you pay. If it stops working after 2 weeks you call back up and have the people who installed it come fix it. There would be no withholding payment in that situation. Why does it change when it comes to tradesman trying to put food on the table?
Best argument: you’ve got a downstairs toilet anyway 😂
Love how the restaurant analogy backfired.😂
The customer is completely right on this video. The builder looks like a youngster as well so he can’t be that far into his craft. If you do a crap job how do you expect the customer to pay for work that he isn’t happy with. Especially if he is giving you the opportunity to rectify the mistake.
YEAH BUT DONT BE A PRICK AND NOT PAY AFTER YOU SAID IT WAS GOOD . LOL I THINK ITS CALLED ENTITLEMENT BUT HEY IT HOMEOWNERS LIKE THGIS THAT MAKE THE INDUSTRY EVEN HARDER FOR SCUMBAGS TO JEW MONEY
I agree the contractor is totally in the wrong and a bit of an asshole aswell. But I hate when people discredit skills based on age. I see it way too much noone lets the work do the talking anymore.
Customer signed it off though? Then complained 2 weeks later? A sign off is a sign off, so how his he right?
@@rocknrolljunkie1000you stupid also? I’d understand if you have earring problems
@ seand2251 🙈
Customer is right, should’ve just corrected it... and he would’ve paid. Why would he pay £5k if he isn’t going to even look it at... cowboy.
Customers are not always wait
@Toast he did you fucking mong he paid the first half of the money
@@grantcrampin1130 no, but they are always right!
lambypie100 have you ever worked in retail
@@grantcrampin1130 it was just a joke on your post "the customers are not always wait"
What a turnaround!
This is every builders dream client and every clients nightmare builder.
The builder is so wrong here. The customer isn’t refusing to pay, he’s actually saying that he’ll pay once the snagging has been done.
Why didn’t the builder go into the house & look at the snagging issues?
Would hold on to the five grand until after the builder completes his snagging.
The builders were so wrong fix it then you get paid
I kicked my Plummer off the job because of his incompetence
@stimmo77 I don’t feel bad at all, they are the ones who are supposed to be professionals
The builder was an idiot. The customer could pay to have it fixed by someone else and deduct it from the 5 grand
Well done customer 👏👏👏
From what I’ve heard and seen , I m persuaded to agree with client ,I feel the clients being reasonable and giving the builder a chance to amend the problems
I’m completely with the homeowner. This builder is absurd.
Ouch. Builder has not done himself any favours here. Customer was very articulate and calm.
He signed off on the work. Pay up
@@doitynoid2790 the work wasn’t done correctly. So he isn’t get paid til he has done what was signed for? My opinion changed when he wouldn’t view the problems he created and demanded money. Anyone confident about there work would say “no worries let’s take a look” the guy has done a job and problems have risen so it’s job to fix them... that’s when he will get complete payment when he has COMPLETED his work.
@@doitynoid2790 boy I wish I had customers like you when I was still a car mechanic. I know a lot of tricks to easily get you’re broken car 10 miles down the road before it breaks down again. Oh what’s that? Nah man you signed of on the job it’s you’re problem now
@@doitynoid2790 the work has tobe done to satisfaction or it's breach of contract
@@jrich9355 he must have a room temp IQ when he refused to take a look at the shoddiness .. lost the argument there big style
"My steak was cold!"
Waiter - "Yeah, but your coffe was hot yesterday"
Builder my arse.. He's a Cowboy.. We'll done to that Homeowner for standing his ground 👏👍
The Gentleman handled himself very well.
This “registered” tradesman is a whopper. What an inexperienced muppet.
It's fake news
im glad everyone thinks so, as soon as he's losing the argument ("that's not the point though")
No he is in the right clearly and like he said the bloke signed it off and was happy with it so should of payed that day.
@@fookfeminists1092 paid*, you seem to be the only guy commenting backing this guy and it's baffling me as to why.
Shergy you seem to be deluded by how the building industry works and many other things by the looks of it most things baffle you that need common sense involved.
I don’t think this little video has received the reaction the contractor expected😂
This customer should be an actor, I’d watch stuff with him in it. Powerful. Likable. Good boundaries
Pay him the 5 grand, and then he disappears... great plan. not. kudos to the customer for keeping a level head.
The customer is bang on here. I wouldn’t of paid him either. The customer actually handled this really well
Nope. If you haven’t even paid for the work already done why should they do more work?
If the toilet is broken and you HAVE paid then it’s up to the provider of service to fix it. If you HAVEN’T paid then you have no one but yourself to paid.
And he admits ON CAMERA that he’s hasn’t paid the £5k for at least 2 weeks (when the problems started) but surprise surprise when the issues start suddenly he wants them to do something.
He’s a tosser and I bet no one in the neighbourhood likes him.
He seems to believe his holds some kind of importance and reputation in his area while he’s literally holding the money hostage to bribe the man into more work. That’s illegal.
So he’s a narcissistic smug twat that likes the smell of his own farts and believes the world owes him something because his opinion is always the right opinion.
Had an uncle like him that got a slice of humble pie that managed to change him. This guy needs the whole fucking orchard.
Not a chance, once you sign off on the work then the contractor needs to be payed. Not two weeks later and I change my mind and decide I’m not paying
I think the client was bang on and he sounds really reasonable. I don't think I could have been that cool. Fix his toilet and then get paid.
@@captainjacksparrow6881 You *really* think the client is in the right after not paying him for nearly a *month* AND the customer was ghosting the builder during that time? Bit skewed priorities there.
@@toshi9742 Wow !!! You REALLY don't like this customer...... in this thread , you make it 100% clear !!! You have spent A LOT of energy & time on this video.
Did the builder post this thinking it would help his case? 😂😂😂