Hi Letty! 🥰 Thank you. Yea, its def left a bad taste. I even told my husband I think Im done with the brand as a whole. I bet they wouldnt pull that off to someone with a 'purchase history' 🤦🏼♀️
Lovely video! In relation to the comment made by Cartier, think of it like this, if you drive a large car to another country, and on the way, you are driving though rough roads and have lots of bumps on the road (to no fault of your own), which causes a small scratch on the side of the car, and you decide that you want to return the car (putting aside the fact that it wasn't the right fit for you and your partner and you instead wanted a sedan), the dealer will tell you that your have worn out the car, and they can no longer sell it to anyone else because the value of it has been diminished and that it'll cost the company to fix the scratch. The same can apply to the ring. It's a big-box jewellery piece yes, but to Cartier, it is 'extremely worn' to the point that they cannot exchange the ring and sell it to someone else. even from the video, scratches on the flat screw head are visible, so of course the next person who rolls along and purchases the ring will see the scratches. Hope that helps to provide the context for the 'extremely worn' comment, not being rude, just providing some context from the POV of someone who works in fine jewellery :). as a tip as well, you can buy a little rubber ring size adjuster for the ring from amazon, they are little twisty rubber pieces that can make slight big rings fit better.
Hi, thank you for your feedback. I understand your POV but I do think "extremely worn" was a bit harsh! LOL As I said they are looking at things through a magnifying glass, as a consumer I don't think we inspect it that way & that might have totally been my mistake too! In the end it was a complete fail thankfully. Thank you for the recommendation about the rubber ring sizers I actually just ordered them 🤗 It does make the ring at least not move from side to side 👍🏼
Love the Alma bb in Ébène. I have the Alma PM in ébène and love it! I also have the bb in épi Magnolia and love it too! I totally agree with you about the Cartier experience….they need to figure out a much better solution. Love the ring though, what a special treasure and memory to have for years to come.❤ Happy Anniversary!
Glad to see you had a great trip. When I was shopping in Cancun I remember trying on the nail ring and the SA tells me ‘este anillo es molestoso’. Plus it is hard when your hands are swollen because it is such a hot and humid climate. They couldn’t size it down a little bit? When flew back we stopped in Houston and left the rings so they could engrave the items I bought
Hi, def agree that it is "molestoso" I dont think there is a "perfect" size to go with, the Cartier boutique did mention that they cannot resize it 🤷🏻♀️ Congrats on your pieces! ❤️
@@mrsleyva uggh pues que chihuahua that they won’t resize. It’s a gold band you would have thought they could. Maybe try buying those little plastic ring guards to help stabilize it. At least it will help you not worry of it falling off.
I totally guessed it wrong! I thought you had gotten the Rosalie wallet!😂 But I’m super happy you finally have the Alma in your collection! She is super cute and fits perfectly with your style. Also, I’m disappointed at Cartier for this situation as well. We definitely expect better costumers service when buying luxury items. However, this ring is beautiful ❤ Thank you for sharing this with us ❤️😘
haha! Rudy would divorce me if I get the Rosalie a third time 😂🤣 JK! Thank you my friend, I cant wait to start styling her. & yes, I agree with you about the experience to be had in these luxury stores. 🤦🏻♀️
Congrats on 12 years anniversary May ! 🫶🏼 You will love the alma bb and that red interior is so beautiful 🥰 Sorry for your cartier experience 😢but you’re dealing with it great enjoy your piece !
Congrats!! I love the Alma BB! I have it in DE and the black Epi. Please do a how to style video - especially for summer! I will be wearing my DE pieces in the summer and want to make sure that they don’t look too fall/winter heavy. ❤
Oh the epi one is soo elegant too! I feel like I might be adding one in the future if I love this one! Yayy! Im happy to hear you would like a styling video, I think DE would be so fun to style for summer! 🤗
New sub here! 🥰 Happy anniversary!!! Congrats on your new items! Love the Alma bag!!!! I just got into the Alma bb bags, after many attempts! Lol! I show mine on Candi’s Sweet Love For LV! Glad I found your channel! Love supporting others who are on here doing the same thing as I am! 💕💕💕
I agree with you, I like the alma bb with no strap. I find it too thin. I treat my alba bb epi leather in black as a top handle. Very good to take a break from LV. Cant wait for you outfit inspirations!
I love your channel fairly new subscriber I love all things handbags too would love to see how you style it and with colors and outfits I’m not good at that I always think I’m supposed to carry light bags in summer but love that alma bb you have my next purchase
Thank you so much for your support 🥰🥰 I will def be putting togethet a styling video! I automatically go for black outfits 😅 but I can def see it pairing with some colors too 😊
Wonderful video. I’m sorry for your experience at Cartier. I had the same experience not with customer service but the ring itself which is why I decided to get the love ring instead. And yes I agree Cartier pieces get scratched so horribly the moment you wear them… so the SA’s comment doesn’t even surprise me. And yes I agree for the money we pay luxury should be MORE lux… better customer service, better warranties just better experiences overall. However I’m afraid that it may not change because we the consumers allow it as we continue to purchase even with the rising prices and lack of service from these brands. 🤷🏻♀️
Highly doubt will ever happen, bc for every 20 of us that are new to the brand & would like to build a collection, there are 20 others who spend thousands & thousands at once & they accept back any piecce with 'extreme' wear Im sure 🤦🏼♀️
Congrats May. Gorgeous Alma perfect with the mini pochette. Exactly, nothing is really eye-catching from LV right now. A lot of the new LV collection is cute but not a forever piece. Sorry about your Cartier expierence.
Yes Cartier is very strict with a worn item... I didn't wear mine out just to be sure .. my Juste en clou or my love ring.. however one thing my CA told me is that the Juste en clou ring is not to be worn straight up and down.. turn it some where the nail is slightly to the side and it should be good
I just wore my sept bag from polene for the 3rd time today at the aquarium and now the buckle looks worn 🙃 because it got scratched against the concrete when I pet the sting rays
Im sorry to hear that. I know the buckles in my belts are super worn out too but I honestly did not think the "extremely worn" comment was appropriate 🤷🏻♀️
I had a horrible experience with Hermes. I got an over $300 tea cup (I collect them) and it arrived chipped. Within minutes of receiving the package I contacted them, emailed pictures and their answer was that I probably broke it myself and that they would not be replacing it. I’ve wanted some pieces from Hermes and that experience has literally stopped me.
Exactly what I mean! How unprofessional is that. Wether you have a purchase history or not, I think the customer service should be equal throughout the board! 🤦🏻♀️ I am sorry to hear about your experience.
When I was at the store they did say they couldn't resize it 😞 Im not sure if a jeweler would be able to do something about it. I think I might order a ring sizer in Amazon. Ill keep you guys posted if I do 🙂
Whenever you buy any Luxury items abroad, you can’t return or exchange them at another country, same with Chanel, Louis, Cartier etc. Sorry they didn’t tell you that when you bought it. I must say, I am also in Miami and I do buy luxury in here and I have never ever (thank god 😅🙏🏻) received a floor sample or a try out jewelry piece from Cartier or other jewelry houses. I am not saying that you are lying, pls don’t take my comment the wrong way, but yes the ring does look worn and has a little nick on the head if you zoom in, maybe they did give you a sample piece?😊 nonetheless, the ring is beautiful and during summer your fingers get a little swollen, maybe will fit better? 😅
Hi Taty thank you for your feedback. You might be right, maybe I did get a piece thay they had out for people to try 🤷🏼♀️ I ended up getting like a little ring adjuster & it fit much better. But I agree that it might be good to have a little bit of give for those warmer Miami days 😄 Thank you for watching ❤️
Had a smiliar experience purchasing cartier at narita airport. It was my first cartier piece and didn't do my research prior. The SA at narita airport sold me a JUC bracelet that's too large for my wrist. They had a no exchange or return policy and said I ultimately decided to buy the piece so it was the decision I made therefore they will not make an exception. Fortunately I was able to exchange it for a size down back in the US and it was a case to case basis (they had to verify the purchase and that the item has not be used). They did charge me local tax during the exchange and I was more than happy to pay for it than to be stuck with a bracelet that's too large in size. My local SA commented that the SA abroad probably just wanted to make a buck therefore didn't discourage me from buying even when they didn't have my size in stock. Please be aware buying luxury items abroad. Always do your research prior. I certainly learned my lesson.
Thank you for sharing your experience! I honestly think this is exactly what happened, she just wnated to make a sale but at least tell me 'hey you might want to remember that your swollen & go down a size' 🤷🏼♀️ Thankfully iy wasnt tooooo big of a diff! 🙏 I'm glad you were able to switch yours & get the right size ❤️
If you had gone to the UK Cartier store where you purchased the ring immediately after discovering that it was a bit too big, you would have had a better outcome. There wouldn't have been the issue of a different sales tax and you wouldn't have had the ring in your possession for days. I personally would not want to buy an expensive piece of jewellery that was already worn by someone and returned even if there was very little sign of wear. I think that when Cartier made their decision on whether to take the ring back, they were also thinking of other customers. I don't mean to be mean and I'm saying this as someone who bought a Cartier watch which cost over $10K and found the style to be too heavy/chunky after wearing it for one day. I would never expect them to take it back and dump it on someone else. It was my mistake, not their's.
Hi, I totally understand your perspective too. But then why offer a return policy? I know the mistake was def mine for buying at an airport after an 8 hour flight, I realized it was too big two days after I had purchased it once my swelling went down. & I wouldnt have minded even paying extra tax as long as I was able to get the right size & There couldnt have been much wear on it if the manager had to use a magnifying glass to see it. I'm sorry your watch didnt work out for you, but again if you try something & you want to return it a few days after because you've realized its too heavy, I personally think that should be totally ok specially for such a 'high end' brand & with a piece with that price point. Again, just my opinion & I am not expressing it with any attitude. I know comments can sometimes be misinterpreted. I appreciate you sharing your thoughts also 🙂
I am so happy that you got the alma bb finally 🥹🫶🏼💞 omg I’m so sorry about your experience with Cartier I am eyeing that ring so was very informative ❤
How many of you guessed the Louis Vuitton Unboxing?!! 😅 Also, let me know your thoughts on the whole Cartier experience. 🤨
Love the LV bag😍!!! Thank you for telling us experiences makes me double think of who to purchase from.
Hi Letty! 🥰 Thank you. Yea, its def left a bad taste. I even told my husband I think Im done with the brand as a whole. I bet they wouldnt pull that off to someone with a 'purchase history' 🤦🏼♀️
I wouldn't want to pay full price and unknowingly buy something that was already worn. I think it reinforces Cartier's excellent reputation.
I loveeee the alma bb 🤎 wow. So cute!!!!
Right?!?!!! She is a perfect mini size that actually fits a good amount
You have such a wonderful attitude concerning The Cartier experience.
Thank you Connie, I try not to dwell if there's nothing we can do about it 🙃
Lovely video! In relation to the comment made by Cartier, think of it like this, if you drive a large car to another country, and on the way, you are driving though rough roads and have lots of bumps on the road (to no fault of your own), which causes a small scratch on the side of the car, and you decide that you want to return the car (putting aside the fact that it wasn't the right fit for you and your partner and you instead wanted a sedan), the dealer will tell you that your have worn out the car, and they can no longer sell it to anyone else because the value of it has been diminished and that it'll cost the company to fix the scratch. The same can apply to the ring. It's a big-box jewellery piece yes, but to Cartier, it is 'extremely worn' to the point that they cannot exchange the ring and sell it to someone else. even from the video, scratches on the flat screw head are visible, so of course the next person who rolls along and purchases the ring will see the scratches. Hope that helps to provide the context for the 'extremely worn' comment, not being rude, just providing some context from the POV of someone who works in fine jewellery :). as a tip as well, you can buy a little rubber ring size adjuster for the ring from amazon, they are little twisty rubber pieces that can make slight big rings fit better.
Hi, thank you for your feedback. I understand your POV but I do think "extremely worn" was a bit harsh! LOL As I said they are looking at things through a magnifying glass, as a consumer I don't think we inspect it that way & that might have totally been my mistake too! In the end it was a complete fail thankfully. Thank you for the recommendation about the rubber ring sizers I actually just ordered them 🤗 It does make the ring at least not move from side to side 👍🏼
You look beautiful May. That bag would go perfectly with your outfit in this video. ❤
Thank you Mel 😘
Great video! It feels incredible to reach purse peace! Anything else you add to your collection is just icing on the cake!
Thank you ❤️ Totally agree 🤗
Have you checked out the LV Madeleine MM? I feel like it’s flown under the radar. I have it and it is a beautiful bag!
Just googled it and it is beautiful. Love the flap and top handle and the crossbody strap. Super versatile bag! 😍
Love the Alma bb in Ébène. I have the Alma PM in ébène and love it! I also have the bb in épi Magnolia and love it too! I totally agree with you about the Cartier experience….they need to figure out a much better solution. Love the ring though, what a special treasure and memory to have for years to come.❤ Happy Anniversary!
Thank youuu! ❤️ The PM size is also so beautiful. Congrats on your pieces 👛
Super cute !!!🎉
Thank youu 🥰
The ring being a little loose is nothing a few tostadas can’t fix 😊
Enjoy your new pieces!
💀 You might be right! 😉
Glad to see you had a great trip. When I was shopping in Cancun I remember trying on the nail ring and the SA tells me ‘este anillo es molestoso’. Plus it is hard when your hands are swollen because it is such a hot and humid climate. They couldn’t size it down a little bit? When flew back we stopped in Houston and left the rings so they could engrave the items I bought
Hi, def agree that it is "molestoso" I dont think there is a "perfect" size to go with, the Cartier boutique did mention that they cannot resize it 🤷🏻♀️ Congrats on your pieces! ❤️
@@mrsleyva uggh pues que chihuahua that they won’t resize. It’s a gold band you would have thought they could. Maybe try buying those little plastic ring guards to help stabilize it. At least it will help you not worry of it falling off.
😂😂 & yes I literally ordered them as I finished filming the video 😉
Happy Anniversary 🎉many , many more years of happiness 😉
Thank you my friend! 😘
I totally guessed it wrong! I thought you had gotten the Rosalie wallet!😂
But I’m super happy you finally have the Alma in your collection! She is super cute and fits perfectly with your style.
Also, I’m disappointed at Cartier for this situation as well. We definitely expect better costumers service when buying luxury items. However, this ring is beautiful ❤
Thank you for sharing this with us ❤️😘
haha! Rudy would divorce me if I get the Rosalie a third time 😂🤣 JK! Thank you my friend, I cant wait to start styling her. & yes, I agree with you about the experience to be had in these luxury stores. 🤦🏻♀️
Happy Anniversary! I have the Alma bb in black Epi and don’t use it as much as I would like, so I would love styling tips!
Hi Kathy, the Epi Alma is sooo elegant 😍 I will work on a video with some ideas soon! Thank you so much!
Oh I love the Alma and your beautiful new ring 😍 Congrats hun ❤
Thanks Amy 😘
Congrats on 12 years anniversary May ! 🫶🏼
You will love the alma bb and that red interior is so beautiful 🥰
Sorry for your cartier experience 😢but you’re dealing with it great enjoy your piece !
Hi Deborah, thank you so much! Now off to find the perfect matching wallet 🤗
Congrats!! I love the Alma BB! I have it in DE and the black Epi. Please do a how to style video - especially for summer! I will be wearing my DE pieces in the summer and want to make sure that they don’t look too fall/winter heavy. ❤
Oh the epi one is soo elegant too! I feel like I might be adding one in the future if I love this one! Yayy! Im happy to hear you would like a styling video, I think DE would be so fun to style for summer! 🤗
Loving the Alma BB and would love to see a style video. Sorry to hear about your experience with Cartier.
Thank you Cel. I will work on a styling video for some summer inspo 🤗
New sub here! 🥰 Happy anniversary!!! Congrats on your new items! Love the Alma bag!!!! I just got into the Alma bb bags, after many attempts! Lol! I show mine on Candi’s Sweet Love For LV! Glad I found your channel! Love supporting others who are on here doing the same thing as I am! 💕💕💕
Thank you. It is such a cute classic piece in any collection ❤️
I agree with you, I like the alma bb with no strap. I find it too thin. I treat my alba bb epi leather in black as a top handle. Very good to take a break from LV. Cant wait for you outfit inspirations!
☺️ The black Epi as a top handle is super chic! Thank you for watching ❤️
I think u could stack it. Where a band type ring and wear the juc on top of it. This will help make it fit better.
Thank you. I ended up getting a little silicone band to make it fit a bit better 🙂
So fun! Congrats Leyva ❤
Thank you ! ❤️
I love your channel fairly new subscriber I love all things handbags too would love to see how you style it and with colors and outfits I’m not good at that I always think I’m supposed to carry light bags in summer but love that alma bb you have my next purchase
Thank you so much for your support 🥰🥰 I will def be putting togethet a styling video! I automatically go for black outfits 😅 but I can def see it pairing with some colors too 😊
Wonderful video. I’m sorry for your experience at Cartier. I had the same experience not with customer service but the ring itself which is why I decided to get the love ring instead. And yes I agree Cartier pieces get scratched so horribly the moment you wear them… so the SA’s comment doesn’t even surprise me.
And yes I agree for the money we pay luxury should be MORE lux… better customer service, better warranties just better experiences overall. However I’m afraid that it may not change because we the consumers allow it as we continue to purchase even with the rising prices and lack of service from these brands. 🤷🏻♀️
Congrats on your Love ring! ❤️
You are absolutely correct! In some way we as the 'returning' customers are at fault for allowing this service! 🤦🏼♀️
@@mrsleyva yes. They won’t change until customers stop paying and business starts to be affected.
Highly doubt will ever happen, bc for every 20 of us that are new to the brand & would like to build a collection, there are 20 others who spend thousands & thousands at once & they accept back any piecce with 'extreme' wear Im sure 🤦🏼♀️
@@mrsleyva I agree!
On another note, will you make a video about your Denmark trip? Like where to go there, what did you do, likes/dislikes, cultural observations…
I do have a vlog coming soon 🙂
Congrats May. Gorgeous Alma perfect with the mini pochette. Exactly, nothing is really eye-catching from LV right now. A lot of the new LV collection is cute but not a forever piece. Sorry about your Cartier expierence.
Thanks B! Appraciate you watching ❤️
😂 I guessed it was the Alma BB. I’m glad you have reached LV purse peace. I’m also done, for now 😉
haha! I am looking forward to enjoying all my babies 🤗
Yes Cartier is very strict with a worn item... I didn't wear mine out just to be sure .. my Juste en clou or my love ring.. however one thing my CA told me is that the Juste en clou ring is not to be worn straight up and down.. turn it some where the nail is slightly to the side and it should be good
Thanks for the tip, at least I am happy to know that the juste en clou wont have as much wear as the love ring!
I have this on my wishlist
I just wore my sept bag from polene for the 3rd time today at the aquarium and now the buckle looks worn 🙃 because it got scratched against the concrete when I pet the sting rays
Im sorry to hear that. I know the buckles in my belts are super worn out too but I honestly did not think the "extremely worn" comment was appropriate 🤷🏻♀️
@@mrsleyva agree! Mine doesn’t look super worn even with the scratch just a bit worn and that was because it hit the concrete as I leaned over.
I had a horrible experience with Hermes. I got an over $300 tea cup (I collect them) and it arrived chipped. Within minutes of receiving the package I contacted them, emailed pictures and their answer was that I probably broke it myself and that they would not be replacing it. I’ve wanted some pieces from Hermes and that experience has literally stopped me.
Exactly what I mean! How unprofessional is that. Wether you have a purchase history or not, I think the customer service should be equal throughout the board! 🤦🏻♀️ I am sorry to hear about your experience.
I know you said a LV bag but I thought you was going to pull out the Rosalie lol
😂😂 you're the second person that says that! LOL
Maybe a jeweler could make the ring just a smidge smaller.
When I was at the store they did say they couldn't resize it 😞 Im not sure if a jeweler would be able to do something about it. I think I might order a ring sizer in Amazon. Ill keep you guys posted if I do 🙂
Whenever you buy any Luxury items abroad, you can’t return or exchange them at another country, same with Chanel, Louis, Cartier etc. Sorry they didn’t tell you that when you bought it. I must say, I am also in Miami and I do buy luxury in here and I have never ever (thank god 😅🙏🏻) received a floor sample or a try out jewelry piece from Cartier or other jewelry houses. I am not saying that you are lying, pls don’t take my comment the wrong way, but yes the ring does look worn and has a little nick on the head if you zoom in, maybe they did give you a sample piece?😊 nonetheless, the ring is beautiful and during summer your fingers get a little swollen, maybe will fit better? 😅
Hi Taty thank you for your feedback. You might be right, maybe I did get a piece thay they had out for people to try 🤷🏼♀️ I ended up getting like a little ring adjuster & it fit much better. But I agree that it might be good to have a little bit of give for those warmer Miami days 😄 Thank you for watching ❤️
@@mrsleyva I am glad you found something that will help you wear your jewelry 😉
Thank youu ❤️
Had a smiliar experience purchasing cartier at narita airport. It was my first cartier piece and didn't do my research prior. The SA at narita airport sold me a JUC bracelet that's too large for my wrist. They had a no exchange or return policy and said I ultimately decided to buy the piece so it was the decision I made therefore they will not make an exception. Fortunately I was able to exchange it for a size down back in the US and it was a case to case basis (they had to verify the purchase and that the item has not be used). They did charge me local tax during the exchange and I was more than happy to pay for it than to be stuck with a bracelet that's too large in size. My local SA commented that the SA abroad probably just wanted to make a buck therefore didn't discourage me from buying even when they didn't have my size in stock. Please be aware buying luxury items abroad. Always do your research prior. I certainly learned my lesson.
Thank you for sharing your experience! I honestly think this is exactly what happened, she just wnated to make a sale but at least tell me 'hey you might want to remember that your swollen & go down a size' 🤷🏼♀️ Thankfully iy wasnt tooooo big of a diff! 🙏
I'm glad you were able to switch yours & get the right size ❤️
No pude adivinar pensaba en sandal pero esa es preciosas me encanta el tamaño felicidades otra LV mas para la colección
jaja! Te coji de sorpresa. Gracias mi suegra 😍
If you had gone to the UK Cartier store where you purchased the ring immediately after discovering that it was a bit too big, you would have had a better outcome. There wouldn't have been the issue of a different sales tax and you wouldn't have had the ring in your possession for days. I personally would not want to buy an expensive piece of jewellery that was already worn by someone and returned even if there was very little sign of wear. I think that when Cartier made their decision on whether to take the ring back, they were also thinking of other customers. I don't mean to be mean and I'm saying this as someone who bought a Cartier watch which cost over $10K and found the style to be too heavy/chunky after wearing it for one day. I would never expect them to take it back and dump it on someone else. It was my mistake, not their's.
Hi, I totally understand your perspective too. But then why offer a return policy?
I know the mistake was def mine for buying at an airport after an 8 hour flight, I realized it was too big two days after I had purchased it once my swelling went down. & I wouldnt have minded even paying extra tax as long as I was able to get the right size & There couldnt have been much wear on it if the manager had to use a magnifying glass to see it.
I'm sorry your watch didnt work out for you, but again if you try something & you want to return it a few days after because you've realized its too heavy, I personally think that should be totally ok specially for such a 'high end' brand & with a piece with that price point.
Again, just my opinion & I am not expressing it with any attitude. I know comments can sometimes be misinterpreted. I appreciate you sharing your thoughts also 🙂
Finally, May!!! You have the Alma BB 🥳🤍🥳 I’m so thrilled we finally are Alma BB Ebene twins 😁 And Happy Anniversary! 💝
👯♀️ Thank you my friend!! ❤️
I am so happy that you got the alma bb finally 🥹🫶🏼💞 omg I’m so sorry about your experience with Cartier I am eyeing that ring so was very informative ❤
Thank you my friend! Def go into your local store when its not too warm so you're not swollen at all. The sizing is really tricky to get right I think