I used to work for Sleep Number for sixteen years. I'm now retired and on disability. I used to sell a lot of beds to people with fibromyalgia. Now I have spinal stenosis, fibromyalgia and arthritis. My biggest takeaway from working for and using the product is that I don't move hardly at all at night. No matter how much I hurt during the day, I can always sleep at night without pain and pressure build up. Mistakes couples make when looking at mattresses. One or the other picks the firmness of the bed and the other one goes along to make the other happy. What made sleep number beds so easy to sell for me was the adjustability of each side of the bed. No compromising. Some people change their beds depending on their pain level. I found that I sleep well at a sleep number setting of 40 and haven't changed it in the last 7 years. I don't work for sleep number anymore, I just saw this review and decided to comment.
Great information and I know this to be true. My husband is at a 70! This is a game changer for the both of us and we love it as well. Thanks for the great insight and pray for your total healing in your body!
I know this response is late. By now you have realized your boyfriend is a loser. If he is not looking after and taking care of you for your bad back. Kick that clown down the street. Hopefully you have by now.
My wife and I have watched around 10 videos on mattresses to research the Sleep Number options. This video is by far the best in terms of real user information and experience. Thank you for the time putting this together, it helped us tremendously!
Great video. My wife and I are on week one with our new Sleep Number. A learning curve but so far it’s been outstanding. I think everyone who invests in one of these beds needs to really learn how they work in detail. I am fascinated on the options. I too have lower back pain and am working on the right firmness number to dial it in. Thanks so much on your video !
Mrs Robinson I just purchased one of these beds and most want to thank you for your testimony. I did put a lot of money in a bed that I hadn’t done before. Thank you very much for your positive comments. I purchased mine Aug 8 and was doubting I had done a good investment. Thank you so much for your video. God Bless Ronald West Thank you Mrs Robinson. Ronald West
Originally I bought a select comfort king size bed in the late 1990s. I purchased the bed and frame and, reluctantly (only option) had it shipped to me and installed it myself. My wife and I loved it. She got it in the divorce:( It made little difference since I was a truck driver and basically lived in my truck 24/7. Fast forward to my retirement. 5 years ago, I purchased a twin size Sleep number mattress. Again shipped to me and I self installed. Now 5 years later I am having issues with my air chamber losing air. I contact support and find my bed came with a 25 year limited warranty. After going over the bed I decided that I needed a new air chamber, hose(starting to crack) and foam(losing shape). Those three items, after only 5 years of a 25 year warranty, will cost me another $300.00. The whole bed only cost me $700.00. So, I decided to upgrade to a Twin XL since my adjustable frame was designed for an XL. I inquired about an upgrade. Basically I can get a C2 Smart bed Twin XL for $799.00. Not that different from what I paid for my current bed, considering inflation. Only this one just has a 15 year warranty. Hmmmm I wonder why they shortened the warranty? Next the give me a quote. $799 for the bed(not bad), $159.80 sale discount(good deal), $249 delivery and premium setup fee(WHAT??????) $86.60 tax for a total of $974.80.(well, it's under a grand) I asked about waiving the Delivery and Premium Setup fee since I had never had them setup my bed before. After all it is not rocket science. I'm 73 and have been moving beds all my life. 50 years ago I sold and installed water beds. I know how to set up a bed. I even explained to them that I let NO ONE into my house, especially not the bedroom for safety and security reasons. Well forget that. The fee is mandatory. My decision was that Select Comfort/Sleep Number just lost a long time customer. The MOST I will do now is fix my current bed under warranty. After all, at 73 how much longer will I need it? Plain and Simple fact, I do not trust these companies to come in and "case" my home.
I just purchased mine and am waiting on delivery. I didnt get the adjustable frame but I hope the adjustable firmness will help with my lower back pain. I know it isnt a cure all, just need pressure relief to encourage healing. I have a 400 dollar mattress currently so I hope this mattress improves quality of life in the long run. But I have 100 days to make that determination which is great. Awesome video! Thanks for all the useful information!
Love your succinct review video of your experience and helpful hints. Makes me feel more comfortable as our New Sleep Number King Flexible adjustable bed is arriving today, December 5, 2023. Looking forward to better sleep and less back and hip pain.
Two times a year they have Friends and Family. Each sales person gets 5 coupons. 40% off all mattresses. I Le is their promotion mattress that they do 50% off.
Never will I ever have another sleep number nor recommend one to anybody. I have one and my mom has one and we have both had major issues and NO help from warranty. My moms bed had foam issues within 6 months then started leaking down within 2 years and they wanted almost $500 to replace the foam and $700 for air bags. So much for that warranty. Mine had foam issues within a year and they told me over $500 to replace the foam so both my bed and my moms has been trashed and lesson learned but sadly money wasted. Also the smell of them never goes away and they won't do anything.
We bought one. Terrible idea. We were told we could return the mattress within 100 days if not satisfied. After 5 times of having the service techs out they could not fix the issues. They refused to come out any more. They could not solve our issues. They would only refund the cost of the bladder which was about $150. So I have had to build a new system on our own. Still wish we had our old bed back.
I was really excited to look into buying a sleep number bed but after calling and speaking with my local sleep number store I found that the best deal they could do was the Martin Luther King sale that only offered 1200.00 of the total purchase price. So an i10 for 10k (1/2 slip mattress/base/and delivery & setup) is a bit steep and I will keep looking.
I had a TERRIBLE customer experience after ordering my bed. They missed their delivery window without any notice and just rescheduled me 12 days out. After going through several customer service reps I am at my wits end. Going to take a day and debate with my spouse if I need to cancel this deal entirely. Reading the other reviews here I am starting to lean in that direction.
Great review! I was wondering if you had to also purchase that headboard from Sleep Number or is that just the same one you had with your previous mattress? Thank you in advance! ♥ Jenny
Hello, thank you so much for the great review. We are planning to buy the ILE mattress. Did you get 50% off on the mattress and the adjustable base, or was the discount only on the mattress?
Can you do a video on making the bed. I’m having problems with wrinkle sheets. I also have a sleep number. No more back pain. I wish I knew about the taxes.
Thanks for the extensive review, as me and my wife are heading to a Sleep Number store today. We both have been experiencing lower back issues and had the same mattress for twenty years. We added a topper a couple of times so as to expand our time with our mattress. But thinking about the fact that 1/3 of our life is spent sleeping, this would be a good investment.... My main question is my pets, I guess I will get my answers at the store.
Hi how are you. I was wondering as for as the Doctors note what do he need to write on the note, because when I called my doctor's office the nurses was asking me what do I want him to say on it. Good Video. Thanks in advance...
I work in Sleep Number Customer Service. I agree with everything you said. It was so nice hearing everything you said. Everything as far as the warranty and the 100 night trial were spot on. ❤❤
Had problems with the sleep number customer service lied to me all the way down-the-line they kept me going until the 30 days was up so I couldn't return it...
Customer service forced me to keep the bed for 30 days and they made rude comments about who was sleeping in the bed and sexual activity in the bed because they can see everything through the app
Thanks for the informative review! For price adjustment: if you financed through sleep number, is it true that they would have to cancel the original order and redo it? They are offering free delivery right now which I didn’t have with my original order but now financing is 24 months instead of 36 months so we would lose out on original finance terms.
@@DonnaRobinsonOnline thank you for confirming! Another rep said I had to wait for delivery to get it adjusted… 3 reps later, I was able to get it taken off. They really need to train their employees!
Great review! We are doing some changes in our home and for our bedroom I’ve been wanting one of these. Our current mattress was amazing, it was perfect for both of us, but it’s time for an upgrade as well. If they still made my mattress, I would probably have just purchased another one 😂 It was that comfortable for 16 years. I’m happy you were able to get this bed, pain that stops you from getting a good nights rest is the worst!!! 🙏🏽🥰
Question: I Just bought my bed on the president's day sale as well. I have severe lower back issues and have had pain management treatments. Did you get your no tax discount, before or after you purchased your bed?
@@DonnaRobinsonOnline Hmmm we are purchasing this week and I’m in the ATL metro area…..after we watched your video, I called and asked them about the taxes being removed if I can bring the letter, and was told emphatically NO that taxes can’t be removed. I just had major back surgery and have documented lumbar issues but the people working at SN said this was not possible as they have to collect state, city and county taxes. Can you give any suggestions on how to get them to honor this for me? My rep has been with the company 15 years and swears that he has never heard of this.
I would contact customer service and let them know your situation. I am in the Central Florida area and my sales rep had no issues contacting customer service with additional questions so I have them call while in store to get more clarity. Hope this helps and thanks for watching!
Right I'm in Cincinnati and after watching this video I called my doctor's office and ask about getting a note and the girl answered the phone ask me what I want him to write in the note and that she really think this issue is for your insurance company to deal with. She was over talking. Got on my nerves 😅
Blue booties? They think they are going to catch something from my floor? HOW RUDE! You don't mention firmness. I need a mattress that is HARD AS A ROCK. Just like the floor. When I sleep on the floor, the different parts of my back that hurt seem to go back to where they belong. The next day I feel great. My partner on the other hand wants a soft as a kitten mattress. I am worried the adjustable won't be all that adjustable. We need rock hard and very soft on the two different sides. I don't care about taxes, pillows or lights. I need sleep.
@@Jmeinema1 They guys who delivered our second bed (first one wasn't soft enough for my boyfriend) smelled like marijuana and didn't have blue booties. I am OK with that except driving while high is not a good idea. The blue booties are truely offensive. I don't have bugs in my carpet. Their shoes are not going to pick up eggs and transfer eggs and a new generation of bugs to their home. I am not one of these weirdos who makes guests of any type take off their shoes! The second bed with the memory foam was a good compromise. I don't know the model number but its the only memory foam one they sell. So that, whatever it is.
I agree! And plus when you want to move they charge you $249 to disassemble and same money to assemble ! I don’t recommend it and there’s lots of good beds out there
@@kwesiwilliams1188smart people will buy on reviews and research, not “celebrity credit”. Maybe I misunderstood what you said as far as what you meant by credit but the context of the original post was pointed towards credibility of celebrities endorsement, not buying off installments or credit.
Sleep Number Referral link: www.sleepnumber.com/referrals/17d765
I used to work for Sleep Number for sixteen years. I'm now retired and on disability. I used to sell a lot of beds to people with fibromyalgia. Now I have spinal stenosis, fibromyalgia and arthritis.
My biggest takeaway from working for and using the product is that I don't move hardly at all at night. No matter how much I hurt during the day, I can always sleep at night without pain and pressure build up.
Mistakes couples make when looking at mattresses. One or the other picks the firmness of the bed and the other one goes along to make the other happy.
What made sleep number beds so easy to sell for me was the adjustability of each side of the bed. No compromising. Some people change their beds depending on their pain level. I found that I sleep well at a sleep number setting of 40 and haven't changed it in the last 7 years.
I don't work for sleep number anymore, I just saw this review and decided to comment.
Great information and I know this to be true. My husband is at a 70! This is a game changer for the both of us and we love it as well. Thanks for the great insight and pray for your total healing in your body!
Thank you for the info!! Mine is coming in seven days. My wife has similar medical issues so I am excited to see how this bed will help her.
I know this response is late. By now you have realized your boyfriend is a loser. If he is not looking after and taking care of you for your bad back. Kick that clown down the street. Hopefully you have by now.
@@mccommas2 Sounds like you need to replace the Boyfriend. Did he come with a warranty?
My wife and I have watched around 10 videos on mattresses to research the Sleep Number options. This video is by far the best in terms of real user information and experience. Thank you for the time putting this together, it helped us tremendously!
Wow very encouraging thank you so much and we are still loving our mattress purchase!
Great video. My wife and I are on week one with our new Sleep Number. A learning curve but so far it’s been outstanding. I think everyone who invests in one of these beds needs to really learn how they work in detail. I am fascinated on the options. I too have lower back pain and am working on the right firmness number to dial it in. Thanks so much on your video !
That’s amazing! Thanks for watching.
Mrs Robinson
I just purchased one of these beds and most want to thank you for your testimony.
I did put a lot of money in a bed that I hadn’t done before.
Thank you very much for your positive comments.
I purchased mine Aug 8 and was doubting I had done a good investment.
Thank you so much for your video.
God Bless
Ronald West
Thank you Mrs Robinson.
Ronald West
Originally I bought a select comfort king size bed in the late 1990s. I purchased the bed and frame and, reluctantly (only option) had it shipped to me and installed it myself. My wife and I loved it. She got it in the divorce:( It made little difference since I was a truck driver and basically lived in my truck 24/7.
Fast forward to my retirement. 5 years ago, I purchased a twin size Sleep number mattress. Again shipped to me and I self installed.
Now 5 years later I am having issues with my air chamber losing air. I contact support and find my bed came with a 25 year limited warranty. After going over the bed I decided that I needed a new air chamber, hose(starting to crack) and foam(losing shape). Those three items, after only 5 years of a 25 year warranty, will cost me another $300.00. The whole bed only cost me $700.00.
So, I decided to upgrade to a Twin XL since my adjustable frame was designed for an XL. I inquired about an upgrade. Basically I can get a C2 Smart bed Twin XL for $799.00. Not that different from what I paid for my current bed, considering inflation. Only this one just has a 15 year warranty. Hmmmm
I wonder why they shortened the warranty?
Next the give me a quote. $799 for the bed(not bad), $159.80 sale discount(good deal), $249 delivery and premium setup fee(WHAT??????) $86.60 tax for a total of $974.80.(well, it's under a grand)
I asked about waiving the Delivery and Premium Setup fee since I had never had them setup my bed before. After all it is not rocket science. I'm 73 and have been moving beds all my life. 50 years ago I sold and installed water beds. I know how to set up a bed. I even explained to them that I let NO ONE into my house, especially not the bedroom for safety and security reasons. Well forget that. The fee is mandatory.
My decision was that Select Comfort/Sleep Number just lost a long time customer. The MOST I will do now is fix my current bed under warranty. After all, at 73 how much longer will I need it?
Plain and Simple fact, I do not trust these companies to come in and "case" my home.
I just purchased mine and am waiting on delivery. I didnt get the adjustable frame but I hope the adjustable firmness will help with my lower back pain. I know it isnt a cure all, just need pressure relief to encourage healing. I have a 400 dollar mattress currently so I hope this mattress improves quality of life in the long run. But I have 100 days to make that determination which is great. Awesome video! Thanks for all the useful information!
thanks for watching and you will get the healing you need!
Love your succinct review video of your experience and helpful hints. Makes me feel more comfortable as our New Sleep Number King Flexible adjustable bed is arriving today, December 5, 2023. Looking forward to better sleep and less back and hip pain.
You are going to love it glad I could help and thanks for watching!
How do you like your bed now…..3 months later
Two times a year they have Friends and Family. Each sales person gets 5 coupons. 40% off all mattresses. I Le is their promotion mattress that they do 50% off.
Never will I ever have another sleep number nor recommend one to anybody. I have one and my mom has one and we have both had major issues and NO help from warranty. My moms bed had foam issues within 6 months then started leaking down within 2 years and they wanted almost $500 to replace the foam and $700 for air bags. So much for that warranty. Mine had foam issues within a year and they told me over $500 to replace the foam so both my bed and my moms has been trashed and lesson learned but sadly money wasted. Also the smell of them never goes away and they won't do anything.
Ok brokie
We bought one. Terrible idea. We were told we could return the mattress within 100 days if not satisfied. After 5 times of having the service techs out they could not fix the issues. They refused to come out any more. They could not solve our issues. They would only refund the cost of the bladder which was about $150. So I have had to build a new system on our own. Still wish we had our old bed back.
Great video. Thank you. I just got an adjustable bed yesterday and I can’t wait to get it. So at least now I can know what to expect. ❤
It is a great investment! Thanks for watching.
I was really excited to look into buying a sleep number bed but after calling and speaking with my local sleep number store I found that the best deal they could do was the Martin Luther King sale that only offered 1200.00 of the total purchase price. So an i10 for 10k (1/2 slip mattress/base/and delivery & setup) is a bit steep and I will keep looking.
Yes I advise to keep looking a better sale will come thanks for watching
I had a TERRIBLE customer experience after ordering my bed. They missed their delivery window without any notice and just rescheduled me 12 days out. After going through several customer service reps I am at my wits end. Going to take a day and debate with my spouse if I need to cancel this deal entirely. Reading the other reviews here I am starting to lean in that direction.
Great review! I was wondering if you had to also purchase that headboard from Sleep Number or is that just the same one you had with your previous mattress? Thank you in advance! ♥ Jenny
I already had this headboard, and everything fit perfectly. Thanks for watching!
Yay! @@DonnaRobinsonOnlineThank you so much for letting me know! Have a blessed day! ♥ Jenny
@JennyStone you too blessings!
Hey there, update please on your bed and boujie pillow lol!! this video helped me an my husband a lot … 👍🏾💕✌🏾
Hello I do plan on doing a one year update next month thank you for watching 😃
Hello, thank you so much for the great review. We are planning to buy the ILE mattress. Did you get 50% off on the mattress and the adjustable base, or was the discount only on the mattress?
I was able to get 50% off the mattress only
Can you do a video on making the bed. I’m having problems with wrinkle sheets. I also have a sleep number. No more back pain. I wish I knew about the taxes.
Thanks for the suggestion look out for that video soon!
Thanks for the extensive review, as me and my wife are heading to a Sleep Number store today. We both have been experiencing lower back issues and had the same mattress for twenty years. We added a topper a couple of times so as to expand our time with our mattress. But thinking about the fact that 1/3 of our life is spent sleeping, this would be a good investment.... My main question is my pets, I guess I will get my answers at the store.
Glad it was helpful! Thanks for watching
You must be that one customer that everyone loves 🎉.
How often do you have to put air in the mattress? Does it stay the same every night?
The mattress has a feature that replenishes the air back itself it adjusts back to your sleep number when you are in bed.
Hi how are you. I was wondering as for as the Doctors note what do he need to write on the note, because when I called my doctor's office the nurses was asking me what do I want him to say on it. Good Video. Thanks in advance...
I was diagnosed with lower lumber issues from degenerative disc
Didn’t know Amazon sold the sheet set. 😮 Thanks!
Yes they are not the best but I still use them and they get the job done! Thanks for watching
@@DonnaRobinsonOnline Thanks
Thank you so much for your review!!
Glad you enjoyed thanks for watching
Sciatica is terrible! I hope you can get it completely relieved
Thank you it has been much better
I work in Sleep Number Customer Service. I agree with everything you said. It was so nice hearing everything you said. Everything as far as the warranty and the 100 night trial were spot on. ❤❤
Thank you for confirming my honest review and thanks for watching!😀
If you work for customer service for sleep number you're an ahole customer service is completely arrogant liars
Had problems with the sleep number customer service lied to me all the way down-the-line they kept me going until the 30 days was up so I couldn't return it...
Customer service forced me to keep the bed for 30 days and they made rude comments about who was sleeping in the bed and sexual activity in the bed because they can see everything through the app
Select comfort spies on your sex life in the bed they know who's doing what when and where
Great video !!! I never seen the 50% off sale is that happen in ever state ? I’m in FL.
It happens about once a year! I believe Memorial Day
Thank you for this. Exactly which adjustable base model did you get?
FLEXFIT 3 SMART BASE
Awesome review! Very informative! Thanks for sharing!💕
Glad it was helpful! Thank you for watching 😍
Thanks for the informative review! For price adjustment: if you financed through sleep number, is it true that they would have to cancel the original order and redo it? They are offering free delivery right now which I didn’t have with my original order but now financing is 24 months instead of 36 months so we would lose out on original finance terms.
I did not have to do that customer service was able to adjust it
@@DonnaRobinsonOnline thank you for confirming! Another rep said I had to wait for delivery to get it adjusted… 3 reps later, I was able to get it taken off. They really need to train their employees!
@@lilstunna589 That is so good to hear you got what you needed!
Great review! We are doing some changes in our home and for our bedroom I’ve been wanting one of these. Our current mattress was amazing, it was perfect for both of us, but it’s time for an upgrade as well. If they still made my mattress, I would probably have just purchased another one 😂 It was that comfortable for 16 years. I’m happy you were able to get this bed, pain that stops you from getting a good nights rest is the worst!!! 🙏🏽🥰
My nights have been amazing...thank you for this great feedback and watching!
Question: I Just bought my bed on the president's day sale as well. I have severe lower back issues and have had pain management treatments. Did you get your no tax discount, before or after you purchased your bed?
At the time of purchasing my mattress is when I received my tax discount
Thank you. Yes I have called them and I guess I missed out on that. Sucks!
@@mbgodsgift try again within 30 days hopefully they can work something out 😊
Does it matter what state you are in? @@DonnaRobinsonOnline
Will you be able to get the price adjusted with the taxes waiver ??
How did you go about getting the taxes off the purchase?
A letter from your doctor with lumbar diagnoses
@@DonnaRobinsonOnline
Hmmm we are purchasing this week and I’m in the ATL metro area…..after we watched your video, I called and asked them about the taxes being removed if I can bring the letter, and was told emphatically NO that taxes can’t be removed. I just had major back surgery and have documented lumbar issues but the people working at SN said this was not possible as they have to collect state, city and county taxes.
Can you give any suggestions on how to get them to honor this for me? My rep has been with the company 15 years and swears that he has never heard of this.
I would contact customer service and let them know your situation. I am in the Central Florida area and my sales rep had no issues contacting customer service with additional questions so I have them call while in store to get more clarity. Hope this helps and thanks for watching!
Right I'm in Cincinnati and after watching this video I called my doctor's office and ask about getting a note and the girl answered the phone ask me what I want him to write in the note and that she really think this issue is for your insurance company to deal with. She was over talking. Got on my nerves 😅
Awesome informative review👍🏾 Very helpful.
Glad it was helpful! Thanks for watching
Could you explain the tax deal with a doctor note?
great vid thank you
thanks for watching
Super helpful video…thank you!!!!!❤
So glad it helped thank you for watching!😄
How much was the bed?
Great video. Thanks.
You are welcome!
Did they haul off your old mattress?
no I had to do this myself
Your review was great.
Glad it was helpful thanks for watching
A con is not being able to return the frame if you decide you don’t want the bed.
True that is why it is important to demo in store to make sure that you really like it! Thanks for sharing and watching
Nicely done.
Thank you and thanks for watching
Great Video!!!❤❤
Thank you so much!
you Cant return the base...no no no
I would not eve buy another one. Awful support from customer people.
👀👀👀👀👍👍👍👍
Blue booties? They think they are going to catch something from my floor? HOW RUDE!
You don't mention firmness. I need a mattress that is HARD AS A ROCK. Just like the floor. When I sleep on the floor, the different parts of my back that hurt seem to go back to where they belong. The next day I feel great. My partner on the other hand wants a soft as a kitten mattress. I am worried the adjustable won't be all that adjustable. We need rock hard and very soft on the two different sides. I don't care about taxes, pillows or lights. I need sleep.
The booties are to protect your carpet from dirty shoes...ffs
@@Jmeinema1 They guys who delivered our second bed (first one wasn't soft enough for my boyfriend) smelled like marijuana and didn't have blue booties. I am OK with that except driving while high is not a good idea. The blue booties are truely offensive. I don't have bugs in my carpet. Their shoes are not going to pick up eggs and transfer eggs and a new generation of bugs to their home. I am not one of these weirdos who makes guests of any type take off their shoes!
The second bed with the memory foam was a good compromise. I don't know the model number but its the only memory foam one they sell. So that, whatever it is.
Lie lie customer service sucks they take your money and never give it back if you're unhappy...
I agree! And plus when you want to move they charge you $249 to disassemble and same money to assemble ! I don’t recommend it and there’s lots of good beds out there
I was told that you can return the bed, but not the base - you're stuck with it.
that is true
Thanks for the tax tip!!
you are welcome!
Save your money, these are JUNK!
They made it easy for me NOT to choose them by having gabrielle union and her husband represent the brand
They should have picked you, a total nobody that probably needs to buy a mattress on credit.
@@santiagodelrio8880lol
@@santiagodelrio8880 well thanks for the vote!
@santiagodelrio8880 and you're a somebody right.... right!!!! Also, newsflash.... most people will buy these things on credit!!!
@@kwesiwilliams1188smart people will buy on reviews and research, not “celebrity credit”. Maybe I misunderstood what you said as far as what you meant by credit but the context of the original post was pointed towards credibility of celebrities endorsement, not buying off installments or credit.
Complete junk