Hi, the video currently has no sound, this is something we will improve later. About the after-sale issue, you can ask the seller on Amazon, it will give you an answer.😊
Hello. The time and date of the watch is synchronized with the phone. If the time is not synchronized successfully, please try to unbundle the Bluetooth and then reconnect the watch and app. ☺
Hello. I'm sorry, the ringtone of the incoming call can't be changed at the moment, I will feedback your suggestion to the engineers, thank you for your support and understanding.☺
I apologize for the inconvenience.After the watch and cell phone app are successfully connected, The time of the watch will automatically synchronize with the time of the phone, also language.
I'm sorry for the inconvenience, the watch will sync the time and date of your phone when it is connected to the app, is your watch not updated, please try resetting the watch and see if that fixes it.
Hello. The time and date of the watch is synchronized with the phone, if you want to change the time of the watch, please change the time of the phone. ☺
Complete garbage watch that needs to "sync with your phone" just to set the time and date. Also watch wont display when raising your arm. Even with the setting on. Waste of money.
I apologize for the inconvenience. Lifting your wrist to light up the screen requires the watch to turn on the switch, also, the watch cannot be in do not disturb mode, please check your watch.
How do you change the distance unit from kilometers to miles?
Dude, where's the audio on these videos??? Where is the customer service for this brand?
Hi, the video currently has no sound, this is something we will improve later. About the after-sale issue, you can ask the seller on Amazon, it will give you an answer.😊
No sound on the video. How can you push a product like this and no sound. Ridiculous. Going back to Amazon for refund.
@@claudiamartinez2809 Hi, I apologize for the inconvenience and we will take care of this in the future.
How does this watch receive messages?? Why won't it sync the contacts in my phone??
The time on the phone won’t sync with the watch. There no setting on the watch for time set
Hello.
The time and date of the watch is synchronized with the phone. If the time is not synchronized successfully, please try to unbundle the Bluetooth and then reconnect the watch and app.
☺
Is there a way to change the ring tone? I don't like the one on the watch.
Hello.
I'm sorry, the ringtone of the incoming call can't be changed at the moment, I will feedback your suggestion to the engineers, thank you for your support and understanding.☺
Just ordered this and it is awful- cannot set the time on it- will return and go back to fitbit
I apologize for the inconvenience.After the watch and cell phone app are successfully connected, The time of the watch will automatically synchronize with the time of the phone, also language.
find phone does not work
What a piece of shi!! Tried so many times to set the time, impossible! I just need the time, hours of sleep, and steps ! Will return it asap!
I'm sorry for the inconvenience, the watch will sync the time and date of your phone when it is connected to the app, is your watch not updated, please try resetting the watch and see if that fixes it.
How do you turn the watch back 1 hour?
Hello.
The time and date of the watch is synchronized with the phone, if you want to change the time of the watch, please change the time of the phone.
☺
How do u text back
The watch can receive message pushes, but cannot reply to messages.
No volume
Hi, we will improve the sound of the video in the future, sorry for the inconvenience.
Step counter watch
Hello.
I don't quite understand your question, can you describe the watch problem in detail.
I'll try to help you as soon as possible.☺
Piece of crap, can't connect app to the phone, app won't send email to register account. Sending it back.
Sorry for the inconvenience, the captcha is probably in your spam.
Complete garbage watch that needs to "sync with your phone" just to set the time and date. Also watch wont display when raising your arm. Even with the setting on. Waste of money.
I apologize for the inconvenience.
Lifting your wrist to light up the screen requires the watch to turn on the switch, also, the watch cannot be in do not disturb mode, please check your watch.