Thank you for posting this!!! My rake is also stuck. Did all the troubleshooting and nothing. Finally got all the sensors in the mail today and zero instructions. I appreciate you winging it for the rest of us!
Thank you so much!!! This was by far the best explanation of how to replace the sensors I’ve found! My replacement sensors also took over a month to arrive(and that was after OVER a month of back and forth emails with the company). I’ve been dragging my feet to replace them because it seemed way too complicated…you really simplified it for me. Thank you!
Thank you so much for sharing😊😊! It was the only way I would have figured out how to change the sensors, because you know...no directions! Good luck in the future, I totally wish I had spent the extra money and bought a litter robot. 🐈 🐈 🐈 🐾 🐾 🐾
@ thanks for the response! I sent them an email last night shortly after commenting on your video. I have been searching the internets for where to just buy the sensors so I don’t have to go through their song and dance + wait time.
Hi , our door isn't opening after cleaning unless we push it a little. The rake isn't stuck and if I push it a little it opens fine and closes after use - cleans normal but then the door wont open again
I know that maybe it is not the same problem that my litter box has, but maybe you can give me an idea. It appears in the app that the pedal is released, but I have tried a thousand ways and it is set correctly, but I do not even understand why according to ws it seems that it does not detect the pedal. I don't know if it also has to do with the sensors. Well, I would appreciate your answer.
I am having same issue! But mine goes crazy now that i changed the sensors. Any way you could share what wires go to which sensors on the side with all the buttons? Support csnt seem to understand and im getting nowhere! 😢
@@FreddyAndino-v4v I have no idea, I had to contact elspet, and send them a video of me doing all of the trouble shooting steps, and then they sent me the sensors. If RadioShack was still a thing, you could probably get them there.
AVOID BUYING THIS CAT BOX AS IT IS NOT WORTH THE MONEY I made a huge mistake buying the Elspet Litter box. I’ve only had it 6 weeks and the rake stopped working. Sent a video of what happens to the help support, as they told me to do. I was told that the sensor needed to be replaced and they expected me to do. I’ve explained to them, that if I did that and I did further damage, my warranty would be void. I’m waiting for their reply. I want my money back as it is a waste of my pension money.
UPDATE: I received a new litter box on Saturday. I hope it lasts longer than its predecessor. The advertisement that says you will never have to scoop again is rubbish. You still have to do a manual scoop as the rake does not pick up everything that might be stuck due to urine.
Thank you for posting this!!! My rake is also stuck. Did all the troubleshooting and nothing. Finally got all the sensors in the mail today and zero instructions. I appreciate you winging it for the rest of us!
Thank you so much!!! This was by far the best explanation of how to replace the sensors I’ve found! My replacement sensors also took over a month to arrive(and that was after OVER a month of back and forth emails with the company). I’ve been dragging my feet to replace them because it seemed way too complicated…you really simplified it for me. Thank you!
@@brownies9b2 glad I could help!
So you didn't change the sensors behind the motors?
Thank you so much for sharing😊😊! It was the only way I would have figured out how to change the sensors, because you know...no directions! Good luck in the future, I totally wish I had spent the extra money and bought a litter robot. 🐈 🐈 🐈 🐾 🐾 🐾
They aren’t much better. They stop mid rotation, bags are costly, and the sensors had to be cleaned frequently.
9:31amWhere to get sensors. Is there a no. item.
@@Cyntians123 the sensors were sent to me by the manufacturer. The only numbers I could find on them are:
MAO VO2
HSKJ07129
Hi, how many sensors do you change and how many do you receive from them?
@@danyelasimi received 2, changed 2.
Hello. Did els send you the sensors?
Did you order them from else where
@@Zombiedmonkey Elspet sent them to me.
@ thanks for the response!
I sent them an email last night shortly after commenting on your video.
I have been searching the internets for where to just buy the sensors so I don’t have to go through their song and dance + wait time.
Hi , our door isn't opening after cleaning unless we push it a little. The rake isn't stuck and if I push it a little it opens fine and closes after use - cleans normal but then the door wont open again
This litter box is a piece of junk with no support! Bought it and worked for 2 weeks and then sensor goes out! Seriously junk!
I know that maybe it is not the same problem that my litter box has, but maybe you can give me an idea. It appears in the app that the pedal is released, but I have tried a thousand ways and it is set correctly, but I do not even understand why according to ws it seems that it does not detect the pedal. I don't know if it also has to do with the sensors. Well, I would appreciate your answer.
@@Qwertyplaysroblox when you say pedal, you mean the little grated pedestal at the entrance to the litter box?
I am having same issue! But mine goes crazy now that i changed the sensors. Any way you could share what wires go to which sensors on the side with all the buttons? Support csnt seem to understand and im getting nowhere! 😢
Thanks in advance!
Where I Ca buy the sensors
@@FreddyAndino-v4v I have no idea, I had to contact elspet, and send them a video of me doing all of the trouble shooting steps, and then they sent me the sensors. If RadioShack was still a thing, you could probably get them there.
AVOID BUYING THIS CAT BOX AS IT IS NOT WORTH THE MONEY
I made a huge mistake buying the Elspet Litter box. I’ve only had it 6 weeks and the rake stopped working. Sent a video of what happens to the help support, as they told me to do. I was told that the sensor needed to be replaced and they expected me to do. I’ve explained to them, that if I did that and I did further damage, my warranty would be void. I’m waiting for their reply. I want my money back as it is a waste of my pension money.
Good luck! I also tried to get money back to no avail! I would not recommend this product to anyone!
@@brownies9b2 what happened with your litter box and what did the help support people tell you to do
UPDATE: I received a new litter box on Saturday. I hope it lasts longer than its predecessor. The advertisement that says you will never have to scoop again is rubbish. You still have to do a manual scoop as the rake does not pick up everything that might be stuck due to urine.
This box is junk! The sensors never worked from day one. And no help