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Jason Paczkowski
Приєднався 1 лип 2024
Відео
Elspet litter box malfunction
Переглядів 8 тис.7 місяців тому
Rake is stuck in the up position and will not rotate at all, let alone return to starting position. Update: customer support sent ne a pair of sensors to replace. The video on how to do that is on my channel.
Can we start a class action lawsuit so we all get our $350-$650 back?!? 😂
I’ve had mine exactly 1 year and it’s NEVER worked right!!!! Now the door won’t shut but the rake works! I’m ready to throw this POS away and buy the real deal. I tried to save a couple hundred bucks and bought this junk and I’m really regretting it. Out of the year we’ve had it, the cats have used it maybe twice each?! It’s been unplugged in a closet for the whole year.
I had the exact same experience.. They finally sent some loose sensors with no instructions as a solution. I'm waiting for a response to my request for a refund via my credit card company. Got a different one from Popur. Actually works!
Hi, how many sensors do you change and how many do you receive from them?
@@danyelasimi received 2, changed 2.
This box is junk! The sensors never worked from day one. And no help
Hello. Did els send you the sensors? Did you order them from else where
@@Zombiedmonkey Elspet sent them to me.
@ thanks for the response! I sent them an email last night shortly after commenting on your video. I have been searching the internets for where to just buy the sensors so I don’t have to go through their song and dance + wait time.
worst purchase everrrr
This litter box is a piece of junk with no support! Bought it and worked for 2 weeks and then sensor goes out! Seriously junk!
9:31amWhere to get sensors. Is there a no. item.
@@Cyntians123 the sensors were sent to me by the manufacturer. The only numbers I could find on them are: MAO VO2 HSKJ07129
I am having the same issue!!!
@@KathleenSharp-h5y contact customer support, go through the process, and they’ll send you some new sensors.
@@KathleenSharp-h5y and when the new sensors arrive, I have another video on how to install them because they don’t send instructions.
@@JasonPaczkowskiI don’t know how to contact them. I have been trying to contact them online using the app and they don’t answer.
@ try the email. help@elspet.com They take a while to respond.
Anyone have green light come on but it never shuts the doir and cleans?
Where I Ca buy the sensors
@@FreddyAndino-v4v I have no idea, I had to contact elspet, and send them a video of me doing all of the trouble shooting steps, and then they sent me the sensors. If RadioShack was still a thing, you could probably get them there.
Did you pressing the first and third button, (power and the light Button) simultaneously for 16 seconds (until it beeps and door closes)? This resets the machine.
Yeah but it doesn’t bring the rake back down at least for mine 😅
Hi , our door isn't opening after cleaning unless we push it a little. The rake isn't stuck and if I push it a little it opens fine and closes after use - cleans normal but then the door wont open again
I've had mine for a month and a half and now it doesn't clean, it doesn't detect that the cat used it and to clean it I have to do a reset, I've already sent the videos and I'm waiting, fingers crossed
Thank you so much!!! This was by far the best explanation of how to replace the sensors I’ve found! My replacement sensors also took over a month to arrive(and that was after OVER a month of back and forth emails with the company). I’ve been dragging my feet to replace them because it seemed way too complicated…you really simplified it for me. Thank you!
@@brownies9b2 glad I could help!
So you didn't change the sensors behind the motors?
AVOID BUYING THIS CAT BOX AS IT IS NOT WORTH THE MONEY I made a huge mistake buying the Elspet Litter box. I’ve only had it 6 weeks and the rake stopped working. Sent a video of what happens to the help support, as they told me to do. I was told that the sensor needed to be replaced and they expected me to do. I’ve explained to them, that if I did that and I did further damage, my warranty would be void. I’m waiting for their reply. I want my money back as it is a waste of my pension money.
Good luck! I also tried to get money back to no avail! I would not recommend this product to anyone!
@@brownies9b2 what happened with your litter box and what did the help support people tell you to do
UPDATE: I received a new litter box on Saturday. I hope it lasts longer than its predecessor. The advertisement that says you will never have to scoop again is rubbish. You still have to do a manual scoop as the rake does not pick up everything that might be stuck due to urine.
Thank you for posting this!!! My rake is also stuck. Did all the troubleshooting and nothing. Finally got all the sensors in the mail today and zero instructions. I appreciate you winging it for the rest of us!
I am having same issue! But mine goes crazy now that i changed the sensors. Any way you could share what wires go to which sensors on the side with all the buttons? Support csnt seem to understand and im getting nowhere! 😢
Thanks in advance!
First you have the rake wrong it supposed to be at the bottom
@@latashapike397 the rake arm was stuck in the top position. If it was on the bottom, there wouldn’t be a reason for this video to exist.
@@JasonPaczkowskile râteau de ma litière et coincer vers la porte je ne sais pas si la position initiale est bonne ou pas
I know that maybe it is not the same problem that my litter box has, but maybe you can give me an idea. It appears in the app that the pedal is released, but I have tried a thousand ways and it is set correctly, but I do not even understand why according to ws it seems that it does not detect the pedal. I don't know if it also has to do with the sensors. Well, I would appreciate your answer.
@@Qwertyplaysroblox when you say pedal, you mean the little grated pedestal at the entrance to the litter box?
I won't never recommend this Elspet litter box to anyone.... I think it a piece of crap!! I have mine for 2 months and I have the same problem. customer service is so bad!! 😡
This truly is the worst litter box on the market. Don’t even waste your money or time with it. If you’ve already ordered it, don’t bother calling customer service. They won’t respond and they certainly won’t refund your money. Just throw it away and buy the MEOWANT or the little robot.
I WISHED I had seen this before purchasing this piece of CRAP machine! I’ve only had it for a couple months and the rake started not working. I emailed support and was told to 1. Clean the 6 sensors and 2. Press the third button. Well I did all that…. Even took the litter box pan out, the step off, started and restated the device. Nothing!!!! I’m sooooooo disappointed. THIS MACHINE IS A COMPLETE WAIST OF MONEY! DO NOT BUY IT! We all need to do reviews to warn potential buyers because when I searched Elspet review…. No problems like this surfaced that I could find so I thought it was a good product. Boy was I saddened to get it home and it be broken in 3 months (if that!). I’m also paralyzed and have trouble working on things here at home which is why I bought this to lighten my load but instead it has made it heavier and stressed me out MORE!
Exactly the same for us. It’s stopped working after only one month. I have rheumatoid arthritis and bought it to help my work load too. I have done my research before hand and there doesn’t seem to be any major issues. Now I am stressed and angry. I have contacted them already 6 times. I have been wanting to return it but no such luck since it is almost impossible to get a response. I will post on the business bureau website and you should too.
I did all those steps and the rake still didn't move!!!
@@rosebarrette6292 mine didn’t either. I was being sarcastic at the end! I contacted customer support, and they determined it was a malfunctioning sensor, which it was. So they sent me a new pair of sensors, and I have a video posted on how to replace those. But take note, it took almost 5 weeks from first contacting customer service until the sensors arrived. So don’t be too shocked at how long it can take.
Me too
My fix was pressing the button to close the door, i unpugged it with the door closed, then when i plugged it back in it moved the rake!
like wtf 🤣🤣
@@dhbe yeah, I think it triggered the correct part of the sequence, but idk enough about this stuff. I got lucky maybe.
Worked for me. However, it kept going back to the stock position at the end as its Home position. So once it was all the way back, I pushed the Turn Off button and it forced the rake to go home! I turned off after seconds and it stayed there!! Let's hope it won't stock again or it'd be a sensor issue for sure. Thank you for this tip.
Thank you so much for sharing😊😊! It was the only way I would have figured out how to change the sensors, because you know...no directions! Good luck in the future, I totally wish I had spent the extra money and bought a litter robot. 🐈 🐈 🐈 🐾 🐾 🐾
They aren’t much better. They stop mid rotation, bags are costly, and the sensors had to be cleaned frequently.
Honestly I’ve decided that I spent nearly $500 to toss it in the trash! One of the worst purchases I’ve ever made!
@@BonnieJones-x9h oh for sure, definitely should have purchased a different brand. But I’m gonna try to make this POS last as long as possible.
Mine is still raking and cleaning up the cat sh!t but once it's done it beeps that annoying sound. Mine sounds like it is trying to move the rake.. makes a short humming sound.
Be careful with this product. Rack is breaking very often. In one year it broke twice. The first year it is under warranty so no problem but it shouldn’t break for a product that expensive! Once the warranty is expired, you’ll have to pay for the replacement and the shipping
Any solution update? I very disappointed with that device
@@premiumhuy8035 I contacted customer support, and the solution they offered was for them to send me a sensor to replace along with instructions on how to do it. It should be here any day now. I’ll make a video on how to do that, and see if it fixes the issue.
@@JasonPaczkowski thanks for your update
@@premiumhuy8035I replaced the sensor, and it works now. I posted a video of the process because Elspet sent the sensors, but not the instructions. If you are having the same issue, contact Elspet customer support ASAP because it takes a long time to ship.
@@JasonPaczkowskiDo you know where to find the instructions on how to replace the sensor? They sent sensors but no instructions and I asked elspet a week ago for them.
@@alyssagonzalez7132 I couldn’t find any instructions, but I winged it and made a video on how to do it! ua-cam.com/video/P1vUClU-MFA/v-deo.htmlsi=jDtw8E-avxD56UTR
Guess ill add my minor fix went i noticed a week of poop not scooped. Ultimately, it was a small slither of the trashbag intersecting the back shutter. Then it worked again. I'll have to keep an eye on it tomorrow.
afternoon all, the issue that you are having and one that I had as well is that the rake rack has sifted or moved from its original position due to failed set screws on the rake rack that attaches to the motors. It's lost it's position and doesn't know where the rake actually is. unfortunately the only way to remedy this is to take the entire thing part basically and re-align the rake rack and the motors to where they need to be.
Thanks for your input, but it was definitely a broken sensor.
Just had one delivered and it won't even turn on. It beeps three times and no lights except for a blinking blue one under the control panel.
That is what mine did. I don’t think it’s fixable.
I just saw this: ua-cam.com/users/shortsGh1T6EGE2us
It's doesn't work
I have the same problem ,,, the rake is stuck in the upper position,,,
Did you ever get a resolution? We're having the same issue even after going through the same steps
Not much of a resolution, we’ve been in contact with customer support. They offered to send us a new sensor to install ourself, or we could send the unit back to them. We decided to have them send us the sensor. It should be here soon, and I’ll post a video of that install.
It was a broken sensor. New video of sensor replacement is up. I hope this helps solve your issues as well.
We have had the same issue with ours and its been problematic since day one. Whats worked for us sometimes is pushing or pulling the rake as its unplugged and turned back on and clean button depending on wherever it decided to stop.... It doesn't always work but hopefully that can help
I have the same problem and nothing please help
I am still working with customer service to correct the issue. They are not very helpful. If I come across a fix, I will notify you.
@JasonPaczkowski I've been having the exact same issue. Have you heard anything back? Please let me know if you do. 🙏
I've had the same and played around with it yesterday. Have you cleaned the top IR sensor? It's near where the rake stops normally. I unplugged the adaptor and left it for 5 minutes, then I cleaned both the low and the top sensors. Mine is working again after I did that.
@@ramk7572Thank you for this! That fixed the issue for me, I didn’t even see the top sensors until you mentioned it.
@@LittleRedSergeit was a broken sensor. Elspet sent me a new set of sensors to install. I posted a video of the process. Hope this helps.