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"Your Price Is Too High!" How Should Commercial Cleaners Handle This Rebuttal?
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- Опубліковано 15 сер 2024
- In today's video, Matt shares his insights on dealing with the common objection, 'Your price is too high.' Is the customer expressing genuine concern, or are they looking to negotiate a lower estimate? Watch to learn how to respond effectively and navigate such situations moving forward. The ideas discussed in this video are not specific to commercial cleaning, but any form of sales!
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Lol - I watched this video while waiting for a quoting meeting time. Found myself using some of your "nuggets". Thx guys!
That is awesome! You're welcome. Thanks for watching!
Yes, a residential customer told me my prices were too high for her budget. She did share w/ me what she paid for her current cleaners, but of course she wasn’t happy w/ their services. Instead of me tailoring the services to fit her budget, knocking some task off or rotating them, I just let it go. I know better now.
Isn't it funny how they aren't happy with their current provider, but want to pay the same price or less?! Thanks for sharing! We totally agree that sometimes it's just not worth it. Thanks for watching and commenting
Very powerful ❤
If a customer has NEVER told you that your price is too high, then you're not charging enough.
Because...You Suck At Your Job! LOL! So true. Don't go for the bottom feeders. There are many customers out there but they are not all my customers.
Nice!
I ask all the questions doing the walk thru explain the solution to the problem but once I talk about money the manager say they don't know the budget so i usually have to submit the proposal sometime i hit sometime i miss what's a good way to get to the decision maker involved
Hi, Lorenzo. That is often the case for us as well. When we aren't speaking directly with the decision maker, we make sure to give whoever we are speaking with all the materials they will need to present our services to the right person. That could be flyers, videos, a solid proposal that can be easily forwarded or shared with a link. The more resources they have, the easier it is for them to communicate everything with the decision maker. The more it will set you apart as well because not everyone will have good materials to share. Keep up with them with phone calls and emails if you haven't heard a decision. Sometimes, we'll stop by if we aren't getting a response. We hope this helps! Thanks for watching!
Yes, it's common. I tell them yes, it's high. No worries. I walk away
There's no shame in walking away. As mentioned, every deal needs to be a win win.
Always great jnfo. How can i listen to your latest podcast?
Hi, Javier! You can listen to The OctoClean Podcast anywhere podcasts are streamed: Spotify, Amazon Music, Apple Podcast, we are there. We are currently uploading one podcast each month. This page has all the links.Thanks! www.podcast.octoclean.com/
What do you do when you realized you bided to low on a new account?
Hi, there! Greg and Matt answer your question in one of our upcoming podcasts! But to give you a summary, their advice is to meet with the customer and own up to the fact that a mistake was made in the bidding process. Break down the amount of time it is taking to clean the account and explain the costs to your customer so they understand why the price needs to be adjusted. We hope this helps! Thanks for watching
@@OctoCleanMedia I did hear that in the other podcast but I appreciate you responding. Thanks 😊
I actually have a question that I haven't heard anyone here address it and that is, should sales taxes be part of the bid? I'll appreciate your comment or opinion. Thank you.
I don't include the actual number in the bid, I simply say "the cost for us to provide the services outlined will be $125 plus the mandatory sales tax", something like that. I don't like the idea of not mentioning at all that there are taxes, but I also don't like to state the exact amount, because if the customer is comparing quotes and the competitor doesn't include taxes in their bid, they may appear to be offering a better deal than they really are offering.
Thomas that's a great idea! Thanks for sharing. I usually give my price and say "plus taxes"
@@javiermedina6144 You're welcome, Javier!
Hi, thanks for your comment! Sales tax is exempt from janitorial services in California (and other states) because there is no physical product being exchanged. So it isn't something we need to include in our bid.
@@OctoCleanMedia Thanks for pointing this out! In my replies, I forgot to mention this. In my state (Kentucky) janitorial services became taxable starting in 2018.
Always tax people