Rude Passenger Getting kicked off the Plane / ATC Recording

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  • Опубліковано 11 лют 2025
  • *The audio reproduction maintains accurate details from the original Incident
    *This audio and the Animation serves an educational function For Student Aviators, providing information to ensure the safe and efficient movement of air traffic
    Recorded Device: Yaesu FT-60R

КОМЕНТАРІ • 188

  • @earag31415
    @earag31415 4 місяці тому +154

    Captain using “f-bombs” in the plane is recipe for trouble hahaha

    • @jkhsdjkhfjkhh3
      @jkhsdjkhfjkhh3 4 місяці тому +8

      Right? You seriously can't say f-bomb on a plane lmao

    • @aatogamer1
      @aatogamer1 4 місяці тому

      ​@@jkhsdjkhfjkhh3it flew right over your head

    • @noahstadler4736
      @noahstadler4736 3 місяці тому +3

      @@danh4097he could have said f - word but i digress

    • @Sartre_Existentialist
      @Sartre_Existentialist 3 місяці тому +4

      I was thinking the same thing. Probably not the best choice of words. Next thing you know, you have two raptors on your wing.

    • @seabornebook
      @seabornebook 3 місяці тому

      Can’t curse on radio can you?

  • @renejackson7652
    @renejackson7652 4 місяці тому +50

    3,000 pounds of fuel is going to cost someone a nice chunk of change.

  • @annfahy2589
    @annfahy2589 4 місяці тому +160

    What a waste of fuel ⛽️ 😱

    • @NotThatBob
      @NotThatBob 4 місяці тому +37

      The passenger will be charged for the fuel and any expenses. This is no joke.

    • @garyowen9044
      @garyowen9044 4 місяці тому +7

      @@NotThatBob we hope they get charged for the fuel.

    • @RD1R
      @RD1R 4 місяці тому +11

      Nah, if someone is being irrational in a sealed tube with a few hundred strangers, they may need removal asap.
      The issue isn't a service animal, it's the unpredictable response. If there's an actual issue, or a more justified confrontation, this person sounds like a complete wildcard.
      Not being able to read social cues and maintain a level of self control is annoying on the ground, maybe even aggravating, but that's about it. In a packed JetBlue flight, it could be much worse. Imagine another passenger else "says the wrong thing" about their service animal. Or rough turbulence sends the dog flying into another passenger. There is no walking away from either party, no de-escalation, only the demonstrated rage. Aka... not fit to fly. Possibly a danger to others around them without even realizing it.
      Flying is a privilege not a right.

    • @surveyingfleaproductions
      @surveyingfleaproductions 4 місяці тому +3

      rainbow cult flight attendant trying to assert dominance and escalated the situation.

    • @desertrat7634
      @desertrat7634 4 місяці тому

      ​@@surveyingfleaproductions Right, bcuz rules don't apply to everyone. So if someone refused to not play by the rules, we should just let them get away with it. People employed to ensure all rules are obeyed need to just ignore why they are hired. They don't need that job more than the imbecile needs to think they are special and that rules don't apply to them, right? We all love being around people who don't know how to act in a society. 😊

  • @TeddGCM
    @TeddGCM 4 місяці тому +25

    Hope they charged him for that 3,000lbs of fuel they had to burn

    • @johnrobertson7583
      @johnrobertson7583 4 місяці тому +1

      More likely they meant dumped...thats a 1000 miles of fuel...

    • @elijah2712
      @elijah2712 3 місяці тому

      Hopefully not? They charged him for that seat for his animal you know.

  • @jillvankerschaver1311
    @jillvankerschaver1311 3 місяці тому +10

    I always feel so sorry for the animals in these situations!😢

  • @SPFDRum
    @SPFDRum 4 місяці тому +74

    Service animal, I doubt it as they are trained to fly on planes. Most likely some Karen or Chad with an untrained companion animal.

    • @ДьяконФрост-ч7т
      @ДьяконФрост-ч7т 3 місяці тому

      They are most likely not however it is perfectly fine to have guidance or service dog on a plane in case it is a life necessity

  • @RaviRavi-ir7pf
    @RaviRavi-ir7pf 3 місяці тому +28

    That passenger should be charged with the penalty of unnecessary landing expenses.

    • @blaaasay5199
      @blaaasay5199 3 місяці тому +1

      And the cost of all that wasted fuel!

  • @gazratjackson
    @gazratjackson 4 місяці тому +62

    I'll bet there's a lot more to this story

    • @lumgs2009
      @lumgs2009 4 місяці тому +13

      If it's a service animal, then I bet the situation is not simple.

    • @matthewstimmel7497
      @matthewstimmel7497 4 місяці тому +14

      ​@lumgs2009 I know what you are thinking, but the service animal thing is so misused that you can't be sure!

    • @surveyingfleaproductions
      @surveyingfleaproductions 4 місяці тому +11

      rainbow cult flight attendant trying to assert dominance and escalated the situation.

    • @desertrat7634
      @desertrat7634 4 місяці тому +14

      ​@@matthewstimmel7497whether its legit service animal or not, it can't be on the seat. Simple rule. Easy to follow.

    • @matthewstimmel7497
      @matthewstimmel7497 4 місяці тому +4

      @desertrat7634 I think you missed the point. We understand that a service animal can't be on the seat. Also understand that the disregard of the crewmembers request to move the dog is a violation of 14CFR 121.580. What makes it possibly complex is the fact that a person with a legitimate service animal may have a disability that makes them more difficult to deal with. My point is that I see an awful lot of people these days that get a doctors note for an, "ESA" like they used to get medical Marijuana cards 25 years ago.

  • @happydagger2953
    @happydagger2953 4 місяці тому +14

    Fish covered in jet fuel: “What happened?”
    Other fish: “Somebody was unruly on that plane.”
    First fish: “Gee, that’s awful.”

    • @chrisraehl5290
      @chrisraehl5290 3 місяці тому +3

      The feul vaporizes in the air before it hits the ground. So what you meant was:
      Bird breathing jet fuel: "What happened?"
      Other bird: "Somebody was unruly on that plane."
      First Bird: "That's awful!"

    • @davidsanders9426
      @davidsanders9426 3 місяці тому

      @@chrisraehl5290 It was 'burn down', not dump. Jetblue mostly operate A320s, which can't dump fuel, so the procedure is to fly around until you burn the excess weight off

  • @BobSlob-nv1rt
    @BobSlob-nv1rt 4 місяці тому +22

    All that wasted jet fuel

  • @ravannaschonlau6388
    @ravannaschonlau6388 3 місяці тому +4

    So just out of curiosity, if the service animal was not infringing on a passenger’s seat, for the sake of saving the fuel and keeping a safe environment, why not let the dog sit in the seat. A simple solution without drama ?? Again , just wondering. 😊

    • @christopherabramor3012
      @christopherabramor3012 3 місяці тому +1

      It's more about the attitude shown by the passenger towards the cabin crew commands. It's not being dangerous right now but can become dangerous given different circumstances that could occur through the flight. Sometimes it happens that flight attendants are just being Karens themselves, but you can't take the FA out of the plane (logistical issue to replace them), so the easy solution is to take the passenger out without further debate. Then it can be analyzed and settled in favour of the passenger and can have consequences for the FA that made that mess, but the first thing at the moment is to ensure the flight's safety.

    • @Chr15T
      @Chr15T 3 місяці тому +2

      @@christopherabramor3012 Burning through 3000 pounds of fuel and returning to Boston, thereby inconveniencing all passengers, just because of an "attitude" and a few bad words? I assume the passenger put the service animal on a seat that he had purchased. There is no mentioning that the animal somehow made the seat dirty of something. Why not deescalate and continue, why this power trip?

    • @christopherabramor3012
      @christopherabramor3012 3 місяці тому +2

      @@Chr15T Again. It's about the safety of the flight, and the possible conflict that can happen mid-air. More about how the passenger may have reacted towards the crew, not about the fact of the pet being where it shouldn't. One of the latest videos of Kelsey from 74gear explains this, and that it doesn't necessarily mean that the passenger is in the wrong.

  • @georgeholloway3981
    @georgeholloway3981 4 місяці тому +8

    The pilot cannot possibly have said that, surely?

  • @janebrown7231
    @janebrown7231 4 місяці тому +2

    That's not a service animal. Mine is highly trained and wouldn't get on a seat even if i wanted him to.

  • @kevinwalters385
    @kevinwalters385 4 місяці тому +16

    Crap like that would stop if the disruptive passengers would quit if they were sued for the cost of the fuel - then publicize the result

  • @claro371
    @claro371 4 місяці тому +3

    The rude jetblue flight attendants were offended.

    • @RustySshackleford
      @RustySshackleford 3 місяці тому

      Private company, don’t like it, take a different plane.

    • @claro371
      @claro371 3 місяці тому

      @@RustySshackleford That's why Jetblue is in financial trouble. People are taking other planes.

    • @RustySshackleford
      @RustySshackleford 3 місяці тому

      @@claro371That’s why they’re in financial trouble, really?
      You realize the passenger had a round trip ticket and this was her trip home. On her way to her destination, the dog was on the floor, in accordance with Jet Blue’s policy. On the trip back, the lady wouldn’t put the dog on the floor.

  • @RaccooniusIII
    @RaccooniusIII 4 місяці тому +5

    "service animal." Most there I0sers dont need it, and it probably wasnt even a real service animal. So many of those people are just the worst.

  • @minisurfbanana
    @minisurfbanana 4 місяці тому +9

    Get off the plane...heres your $13,000 bill for fuel!!!

    • @elijah2712
      @elijah2712 3 місяці тому

      Here’s my bill for 2 tickets a delay of transport payment for missed work, and extra vacation payment, and for a booked residence that wasnt used and my lawyer to represent my traumatic experience. Surely more than 13k.

  • @Mr.Peepers
    @Mr.Peepers 3 місяці тому

    I was just on a flight out of LAX that had a lady with a service dog. She got on the plane with the handicapped passangers. If you need a dog to get on a plane you shouldn't be flying.

  • @Cunningstunts23
    @Cunningstunts23 4 місяці тому +10

    All the fake pilots in the comments talking about how unnecessary this was. If someone is being verbally abusive to pax or flight crew that is a federal crime. And a potential for further issues down the road should the worst case happen and they need everyone’s swift obedience and cooperation in an emergency evacuation. You cannot tolerate unruly behavior on a 60-ton machine miles above the ground. As for burning fuel, there is a procedure for an overweight landing but the captain is fully in his rights to decide a lighter load is the best course of action particularly at BOS where some runways in use are incredibly short.

    • @jplflyer
      @jplflyer 4 місяці тому +1

      I'm not a fake pilot. I'm a real one, although not a commercial pilot. And you're right.
      What we don't know is whether the request associated with the service animal was reasonable. Whether or not, the time to deal with a flight attendant making an unreasonable demand is later, on the ground.

    • @alexp4394
      @alexp4394 4 місяці тому

      Blah blah blah

    • @LewisTheFly888
      @LewisTheFly888 4 місяці тому +1

      Very true Cunning. It’s the potential attitude when there is an emergency that is at risk here. Get that jerk off the plane now. Before the very flight risk of emergency when you need total cooperation. Slight risk now. 100% risk when you have an emergency. People don’t realise this. It’s about what can happen down the road that is why deal with the jerks early

    • @stevenjones618
      @stevenjones618 4 місяці тому

      ​@@alexp4394right.. just think you got 100 people on a plane and this guy is talking about flight attendant or other pax on plane.. I can't belive no one knows how to jist gove this guy an old fashion ass beaten. Period.. so because of one guy the rest are interrupted for hours.. well I would complain about i paid to get to a location on time.. you get me there and I'll tske care of this azzzz fuk.. pretty simple.. but today adults seem like oh no I don't know how to do this.. let me throw my hands up and say help me.. call the higher ups.. I'm soo helpless.. I need gov and local authorities to take care of me and my needs until I die...

    • @TK-ve1uo
      @TK-ve1uo 3 місяці тому

      What? I mean, I get the animal situation, but saying "fuck" to a flight attendant cannot possibly be a crime?

  • @es-br8ck
    @es-br8ck День тому

    "We're landing the plane early because a passenger said a meanie."
    Jeez. Let them keep the service dog on the seat, continue the flight and charge them for the whole seat replacement afterwards. You don't burn thousands of gallons of fuel and inconvenience thousands of people because someone said the f word.
    I'm sorry. Mean words and making a seat dirty aren't enough grounds to waste so much time and fuel. Get that passenger arrested and fined for disobeying crew orders.

  • @imxploring
    @imxploring 3 місяці тому

    Folks like this need to be put on a national no-fly list... only then will this crap stop!

  • @brownydwbrown7485
    @brownydwbrown7485 4 місяці тому +2

    Duct tape, is the ANSWER

  • @Chr15T
    @Chr15T 3 місяці тому

    "Not physically violent, just verbally abusive" - because he put his service animal on a seat (he has presumably purchased) and refuses to remove it - and that causes a full passenger airplane to burn through 3000 pounds of gas, return to Boston and land?
    If I were one of the other passengers, I would be pissed - more by the crew and the airline than that passenger. Seems to be a total overreaction and a power trip. Of course, just judging from the video, there may be more information that may change the picture.

  • @andrewzonneveld1129
    @andrewzonneveld1129 4 місяці тому +2

    “Service dog”

  • @CaptainGoldberg
    @CaptainGoldberg 4 місяці тому +10

    OMG. OMG. OMG. HE SAID BOMB ON AN AIRPLANE. OMG. OMG. OMG.

  • @pramuksuwansang8756
    @pramuksuwansang8756 3 місяці тому

    Was the passenger adviced that he’ll be charged for that 3,000 pounds of jet fuel too

  • @michaelenglish839
    @michaelenglish839 4 місяці тому +1

    Probably an "emotional support animal"

  • @rl4187
    @rl4187 2 місяці тому

    😂😂😂😂woaaa 😆 just keep flying foos

  • @johnringoo756
    @johnringoo756 4 місяці тому +4

    Is that really a reason to land the plane?

    • @micropilot
      @micropilot 4 місяці тому +3

      Take offs are optional. Landings are mandatory.

    • @MikeDCWeld
      @MikeDCWeld 4 місяці тому +2

      Only because airplane manufacturers refuse to install ejection hatches.

    • @surveyingfleaproductions
      @surveyingfleaproductions 4 місяці тому

      Pilot was simping for their rainbow cult flight attendant that was trying to assert dominance and escalated the situation.

    • @stevesnider4251
      @stevesnider4251 4 місяці тому +7

      ​@@surveyingfleaproductionsAre you ok?

    • @surveyingfleaproductions
      @surveyingfleaproductions 4 місяці тому

      @@stevesnider4251 always :)

  • @aky19832001
    @aky19832001 4 місяці тому +7

    Another pit bull owner who thinks their deviant monster is a service animal.

    • @TheEmmaleighMorticia666
      @TheEmmaleighMorticia666 3 місяці тому

      Hey hey hey, I have 3 and they are very very well trained. One is my service animal for my epilepsy. They are great dogs. Just like any other.

  • @Rilester
    @Rilester 3 місяці тому

    VERY expensive F-bombs 😳

  • @AHDBification
    @AHDBification 3 місяці тому

    Isn't that what duct tape is for?
    Lol, I wish pilots could legally deputize the passengers to help restrain a problem passenger.

  • @MotaDhesi
    @MotaDhesi 4 місяці тому +8

    DONT SAY THE WORD BOMB ON A PLANE!!

    • @MrGiddings84
      @MrGiddings84 4 місяці тому

      Lmao FACTS😂

    • @surveyingfleaproductions
      @surveyingfleaproductions 4 місяці тому

      Pilot should be fined

    • @JohnCoffins
      @JohnCoffins 4 місяці тому

      It's not illegal to say bomb on a plane. It's illegal to make everyone think you might have a bomb. Big difference

    • @JohnCoffins
      @JohnCoffins 4 місяці тому +2

      18 U.S.C. § 35(a), for nonmalicious false reports, and a felony provision, 18 U.S.C. § 35(b), which prescribes maximum penalties of $5,000 or five years imprisonment or both for conveying or imparting false information willfully and maliciously or with reckless disregard for the safety of human life.

    • @surveyingfleaproductions
      @surveyingfleaproductions 4 місяці тому +1

      @@JohnCoffins I think you proved my point. Thank you.

  • @sephalon1
    @sephalon1 3 місяці тому

    So a guy wouldn't take his dog off the seat and said "fuck you" to someone... so they turn the plane around? I get that passengers aren't supposed to be dicks but this isn't a threat to the aircraft or other passengers. It didn't warrant a return.

  • @Th3Butcher76
    @Th3Butcher76 4 місяці тому +5

    Are these taken from vatsim?
    They just don't sound real to me

    • @Noplan2000
      @Noplan2000 4 місяці тому +5

      I think there are AI Voices used to mimic the Original. But i thought the same

    • @flightofone
      @flightofone 4 місяці тому

      It was a "Cognitive Support" service animal.

  • @winitforal
    @winitforal 3 місяці тому

    These fake conversations are so dumb

  • @aidancathey5910
    @aidancathey5910 3 місяці тому

    Probably around $3,000 worth of fuel

  • @darrylbusch3058
    @darrylbusch3058 4 місяці тому

    Hope he’s charged for the dumped fuel

  • @AlvinKidder
    @AlvinKidder 3 місяці тому

    Hey you can't say bomb on an airplane.

  • @alfredkennedy3197
    @alfredkennedy3197 4 місяці тому +5

    My only issue is that we are throwing a passenger off with a Service Animal.... sounds like an ADA issue to me

    • @kampar82
      @kampar82 4 місяці тому +2

      Or a "service animal" it could be an emotional support turtle for all we know.

    • @brianafc
      @brianafc 4 місяці тому +4

      They're throwing off an abusive customer. He's being treated equally just like anyone else would

    • @anthonyluc5981
      @anthonyluc5981 4 місяці тому

      I feel that the ADA will be less willing to back up this guy when he's treating his service animal as a pet, then also cussing out the employees.
      If the seat was open, the person was less confrontational, he'd probably have more help from the ADA people.
      If the seat was open (which I'd guess so, or else the complaint would be more that the animal was jumping on someone, or wouldn't let them sit down) then I don't see why the employees care so much. The employees probably escalated a non issue, causing the person to get more upset.
      Some people may say that the employees didn't want an animal on the seat for health/sanitary reasons or some shit. If you ask any flight attendant, I'd bet that nearly all of them would say that an animal on a seat is nothing compared to what they see some people do.
      I've heard of people changing poop diapers on tray tables, and not all the poop stayed in the diaper. People with all sorts of funk on their feet go barefoot up and down the plane.

    • @kodidog5168
      @kodidog5168 3 місяці тому

      I travel with my service dog all the time and this disruptive passenger was totally in the wrong. Service dogs aren’t allowed to be placed on the seat. They have to be on the floor space where the seat is. I’m assuming he purchased an extra seat for the dog but the dog still has to be on the floor space. This passenger obviously either doesn’t know the rules or he is just entitled and thinks the world evolves around him. I travel with my service dog every month and I always purchase an extra seat for my dog but I still have her lay on the floor space where the seat is. If anyone has more questions related to this subject, im happy to answer but I do ask that comments are respectful and no abusive language

  • @alrgaines
    @alrgaines 3 місяці тому

    Uuuggghhhh... first of all, a pilot would refer to their fuel level as "gas". #2, nor would they give an atc that much info,so 🤔 😳 😀 😉 😊

  • @jtixtlan
    @jtixtlan 3 місяці тому

    Everyone gets highjacked because a guy is using swear words?

  • @TSPG1985
    @TSPG1985 4 місяці тому +1

    People think their service animal gives them a free pass to some martyrdom or something. Never mind the fact that half of the people claiming a service animal are just flat out lying.

  • @DykyKryl
    @DykyKryl 3 місяці тому

    f bomb means fekal bomb ? 😂😂😂😂

  • @youpeopleareallinsane
    @youpeopleareallinsane 3 місяці тому

    Now I just think these are all fake

  • @murrayent1able
    @murrayent1able 4 місяці тому

    In mid Air?

  • @maxjasmine
    @maxjasmine 3 місяці тому

    About 600 hallons.

  • @janwide72
    @janwide72 4 місяці тому

    3.000 £ of ”gas”?

  • @rball690
    @rball690 4 місяці тому

    This won't go too well for JetBlue.

    • @garyowen9044
      @garyowen9044 4 місяці тому

      Why?

    • @rball690
      @rball690 4 місяці тому

      @@garyowen9044 service dog.

    • @garyowen9044
      @garyowen9044 4 місяці тому +1

      @@rball690 unless they’re blind, “service animal” is a worthless, empty term.

    • @FierceZs1
      @FierceZs1 4 місяці тому +1

      ​@@rball690less than 1% of disabled people use a service dog. Most people lie about it being a service dog to begin with and do not have proper paperwork.

    • @desertrat7634
      @desertrat7634 4 місяці тому +1

      ​@@rball690not on the seat. It's that simple. If you can't play by the rules, don't get on the plane. Both the floor and the seat are going to the same place at the same time. You can have your animal with you, just keep it off the seat. How is that hard to understand?

  • @sawgunner85
    @sawgunner85 4 місяці тому +4

    R u kidding

  • @josh656
    @josh656 4 місяці тому

    Not gonna end well

  • @djsanctus1650
    @djsanctus1650 4 місяці тому +2

    You can’t say Bomb on an airplane! 🫢

  • @briancallaway2545
    @briancallaway2545 4 місяці тому +11

    You wasted all that fuel for that? What a joke.

    • @surveyingfleaproductions
      @surveyingfleaproductions 4 місяці тому +2

      Pilot was simping for their rainbow cult flight attendant that was trying to assert dominance and escalated the situation.

    • @stevesnider4251
      @stevesnider4251 4 місяці тому +2

      You have no choice with an f-bomb on- board a plane!

    • @surveyingfleaproductions
      @surveyingfleaproductions 4 місяці тому +1

      @@stevesnider4251 lol and that's a fact 😂

    • @desertrat7634
      @desertrat7634 4 місяці тому

      ​@@surveyingfleaproductionsno. Imbecile in the back can't play by the rules. No animals on the seat is not unreasonable.

    • @barbarabrantley4779
      @barbarabrantley4779 4 місяці тому +1

      @@surveyingfleaproductions😂😂😂😂😂true

  • @VA7SL
    @VA7SL 4 місяці тому +1

    phoney

  • @Alas-xj8cr
    @Alas-xj8cr 4 місяці тому +1

    Yes the guy is wrong but he can be wrong all the way to the destination. The only reason they are turning around is because a stewardess got butthurt and wants to retalliate.

  • @bgardam9347
    @bgardam9347 4 місяці тому

    i think it is fake,

  • @MikeDCWeld
    @MikeDCWeld 4 місяці тому +1

    How did TSA miss multiple bombs?!?!

  • @MrGiddings84
    @MrGiddings84 4 місяці тому +1

    I knew it wasn't just Me lol, but 3 other People besides myself Have an Issue with the use of the Word Bomb

  • @leeroybrown-i3c
    @leeroybrown-i3c 4 місяці тому +1

    Fake

  • @dylanlangford9756
    @dylanlangford9756 4 місяці тому +2

    Sounds pretty snowflaky

  • @Systematicsphere
    @Systematicsphere 4 місяці тому

    Ffs

  • @spinaltechnologies
    @spinaltechnologies 4 місяці тому

    😂

  • @misterscollard
    @misterscollard 4 місяці тому

    Just deal with it!!

  • @Mandyesq
    @Mandyesq 4 місяці тому

    They turned a plane around over the f word and an animal on a seat?

    • @lindamorris7332
      @lindamorris7332 4 місяці тому +1

      Don’t know the whole story. There is way more to it.

    • @Mandyesq
      @Mandyesq 4 місяці тому +1

      @@lindamorris7332 Whag is the story?

  • @patwyliee8068
    @patwyliee8068 4 місяці тому

    Just listen to rappers they do all this and smoke Crack at the same time Diddy never wore protection either ❤❤❤❤❤

  • @randyolson415
    @randyolson415 4 місяці тому

    That's roughly 400 gallons of jet fuel.leave the guy alone, deescalate and do your job.of course he is verbally abusive because you are threatening him and his animals.

  • @zaizhouyang8461
    @zaizhouyang8461 4 місяці тому +5

    That’s not necessary

    • @surveyingfleaproductions
      @surveyingfleaproductions 4 місяці тому +1

      Pilot was simping for their rainbow cult flight attendant that was trying to assert dominance and escalated the situation.

    • @desertrat7634
      @desertrat7634 4 місяці тому +1

      ​@@surveyingfleaproductionsimbecile was not following the rules. Using a plane ticket means you agreee to obey all rules set by the airline and FAA and follow all instructions by the flight attendants. You even check a box saying you understand that when you buy the ticket.

    • @surveyingfleaproductions
      @surveyingfleaproductions 4 місяці тому

      @@desertrat7634 rainbow cult npcs should not be allowed to be airline attendants.