You can try calling Anna Griffin. I know they say they are as-is, but I bought something during the sale a couple of years ago and something was missing. They sent the missing item to me for free. It’s definitely worth a try.
Thank you so much! I would love to have it as there are no refund in the super sale. You are too kind my crafty friend! Here is my email(maddsweets@yahoo.com). God bless you.
First time I have ordered from the super sale, ordered the Empress with the plates. It was brand new in the box with only some damage to the actual empress box. All of the components were there and I was so relieved because I started regretting my decision before delivery. All of your other products were very beautiful. Seeing some of the comments does give me some reservation for the next time… I am so happy that the crafting community is helping you out!
You have such kind and generous subscribers/followers. I was so I'mpressed by there positive responses to make things "Right" for you. That says a lot about you too.
That can't be right! Surely they check what is sent back before refunding a customer? That's so shocking. They should not be charging $35 dollars for some papers in a box! 😢
@@CreatedtoCreate It's very shady behaviour from the shop. I honestly think you should complain. They must have known the dies were missing. I'm sure many will think twice about buying after seeing your video!
It is very possible that the dies wasn’t placed in the box from the beginning. In the past I have bought two different dies sets and the packaging had never been opened but parts were missing and they were not from A Super Sale. (It was business as usual). Sometime it is from the manufacture and the seller is not familiar with the parts missing. You are bless to have crafting friends that is making it up for you. Have a bless day
Ida, I'm sorry this happened to you. That is so disappointing, and whoever returned it has stolen the missing items because I'm pretty sure they received a full refund. That's horrible. However, on a positive note, I love the mylar balloon stamp and die set. Tfs! 😎
Oh no… I’m so sorry! That’s so wrong! They should be checking boxes on returns..that should have been no more than $5.. knowing it wasn’t a full set. I’d contact them anyway.. maybe they’ll will do something.
That is such bad business. I ordered the Valwntine embossing folders and tried them the day I got them and one was defective. Sent it back very next day for an exchange and still haven't heard from them or nothing. That was back in January. I'm beginning to get leary of ordering anything again. Sorry you had bad experience also.
Anna griffin has horrible customer service. I once ordered something on her regular website that I never received they said they would send another which they sent to an old address. Finally received it like 2 months later and nobody ever apologized. Bad Experience
I disappointed too I order since February 20th and haven't received my package they created lael with ups since March 2nd and that it. I hope I get my complete order. thanks for sharing, I'm sorry. crafty hugs
Reading some of the comments, it really hurts my heart to find out that there are thieves in the crafting community. Not that I should be surprised, though. It's sadly the way of the world now. And how pathetic is the person who makes beautiful hand-made cards for friends from stolen merchandise.
I ordered one time from her super sale and didn’t want to gamble with it…so I choose to not to participate because all sales are final ….. I’d rather spend a little more to make sure I get it…I haven’t had any problems with regular stuff!
Oh nooooo! That is not cool! So this sale must have been for returned items? I was watching thinking, what does she mean it was not opened…lol I would definitely reach out to them because the die is the main component for that finishing school! You still got some amazing items though! I love those edge dies and those fans dies! Enjoy your goodies! Tfs
To me what happened to you is so wrong, it's like they know something will be missing, they pack orders all day long, I will never order from them again.
I heard years ago that some items might be missing, so I never order anything. But this year I took a chance with the sale and everything was there. I’m so sorry that happened to you. Thanks for sharing. ❤
Thank you for your haul video! It was fun to see what you got. I love Anna Griffin and I am always looking for good sales on her products. I’ve been using her products for a few years now and I love them. I was wondering if you’d mind sharing what sale this was as the deals were really good save for the set with the missing die. I was wondering what sake this is and if anybody can take part in it or do you need to be an AGTV member? I missed this one and hadn’t heard about it. Thank you. I enjoy your videos very much!
So sorry that happened to you. I only ordered the empress machines from the sale. One came with a cord that’s not compatible for US machines. Luckily the smaller one had the right cord. Although they say things will be missing, I’d still reach out since the die is a main component. This year was the first time I noticed that the items were returned. In prior years that I’ve purchased, they actually sold new items at deep discount.
Yes, the super sales of Anna Griffin are deceiving. I have bought in the past, and guess what, I too was short and missing things. I have never bought again. The gamble is too great.
@@annelancaster2365 That's why I appreciate this video being made. I would be WAY beyond disappointed. I didn't know about the super sales, but now I know not to bother.
I hope you contacted them about the cutting dies being missing. If embellishments are missing, that has to be expected, but not the very reason a person buys it.
I am sorry about your box!!! But I am glad someone is gifting you a set! That is terrible that they re-sell things that are missing the main components. They advertise that a piece or two might be missing. Wrong! I have never ordered from the super sale. I tried to order the suit finishing school set, but I couldn't find the right password for that sale. Now I am glad I couldn't.
You should contact Anna and show her what you received and see if she will send you the missing components. It can't hurt to try. So sorry, that happened to you. 😢
@Created to Create I get that, but can't they see if they have any of those left and send you the dies? It looked as though the box was what the customer sent it back in any chance you can see a name? It just doesn't seem fair or right that you paid all that money and the whole point of the kit was missing. You opened it on camera, so there is the proof you need to show them how much was missing.
I took a gamble and purchased an empress. I got the machine, power cord and most of the plates. Very well worn and cracked A plates and a cupped magnetic one. I knew the risk but it wasn’t worth it. AG was nice enough to send me instructions though, quite happy about that.
Thanks for sharing 🎀 I also was a little disappointed with my order from this years super sale. But, still got a few other good deals, in the end worth the risk I think ❤ My set came with the house die, so if you would like me to send you some die cuts Let me know what card stock you would like and I will send some your way 💕💕
Contact the company ... The dies and at least some embellishments INCLUDED are IMPLIED in the advertisement. Do not just accept this empty box, it shouldn't have been included. They should have blended this with another box. Looks like this one slipped through the cracks.
you have a great haul don’t let missing die’s and embellishments spoil your day your work is so amazing I personally love watching and seeing all your creations you are a real artist keep up wonderful work and ideas god bless you lady ❤ Theola
They didn’t send me the Christmas sentiments impression dies or the hearth easel die. I don’t know what to do, I have contacted Anna griffin and the supersale email. Getting nowhere. 42.00 down the drain.
Hi Ida, some beautiful dies, sorry about Carte Noel, hope who ever took the die and accessories, has some remorse, and knows they did wrong. Over all, you got some great goodies in Haul. Love Tonic Studios
I feel your disappointment. I have purchased on the super sale for several years. I was lucky to receive products with only a few missing pieces... certainly not dies. Hopefully, your contact with the customer service dept was successful despite sales are final /Buyer beware. Could you tell me where you purchased the crafter companion mylar balloon set?. I love it.
@@CreatedtoCreate I would send a second email. I believe there is only one person who handles all the customer service. I've sometimes had to send a second email and whenever there's been an issue, they have made it right - no questions asked. They are a very reputable company who cares about their customers.
It doesn't seem legal to charge that price for incomplete items. I would definitely lodge a complaint and go higher up the chain of command!! For all you know, it may have been an employee who took the die and embellishments home.
@Martie Rollin, I highly doubt it was any AG employee. As far as legality, it is clearly stated that these are returned items, and could possibly not be first quality or incomplete, so there is no recourse there. These are items that have been returned and not everyone is completely honest and returns everything. With that being said, the AG company is a great organization, and AG herself extremely generous, and throwing around accusations against her employees is uncalled for and offensive. I'm sure a simple phone call or email to customer service letting them know that the main products in the box were missing will result in being sent the missing dies - that's just how the AG company works.
That is disappointing for sure. When they say some things may be missing I always assumed they meant from their paper items, such as ephemera and stickers-not dies and kits (the more expensive things).So you know when you’re buying it that it may have been opened and some pieces used to make a sample or something and it is discounted because it is being sold as is-possibly incomplete. Not because it was returned that way by someone. Beautiful things nonetheless.
IMHO that’s just wrong. You might expect some consumable items to be missing but that kit was beyond incomplete especially at the price you paid. I think others have said to contact Anna & I agree with them. Good luck! ❤
reply. if you order via HSN you are GUARANTEED exchanges or returns for MISSING items. also, they'll ship COMPLETED replacement before you have chance to return the defective [missing items] ones - that's how much trust HSN has in its customers! must be SAME item exchanged, however. no charge for return, they set up process where all customer need do is place return outdoors for regular postman to pick up! so, i don't understand why this uploader claims that merchant won't accept returns on 'missing parts/items.' HSN has in stock just about everything ANNA G. produces.
![Lp. Сердце Вселенной #60 РОЖДЕНИЕ ЛОЛОЛОШКИ [Финал] • Майнкрафт](http://i.ytimg.com/vi/YoR0pAV9FVQ/mqdefault.jpg)
You can try calling Anna Griffin. I know they say they are as-is, but I bought something during the sale a couple of years ago and something was missing. They sent the missing item to me for free. It’s definitely worth a try.
Thank you! I will.
Yes absolutely call!
I actually happen to have a spare set of those dies. I would be happy to gift them to you if you would like?
You are too kind my friend! I would love to have it. God bless you. Here is my email(maddsweets@yahoo.com)
Thank you so much! I would love to have it as there are no refund in the super sale. You are too kind my crafty friend! Here is my email(maddsweets@yahoo.com). God bless you.
@@CreatedtoCreate what a nice gesture to gift the missing dies
That is so nice of you. Beautiful to read this we all need to share. 😊
Mary, that is so kind of you. ❤
First time I have ordered from the super sale, ordered the Empress with the plates. It was brand new in the box with only some damage to the actual empress box. All of the components were there and I was so relieved because I started regretting my decision before delivery. All of your other products were very beautiful. Seeing some of the comments does give me some reservation for the next time… I am so happy that the crafting community is helping you out!
I'm glad your order was correct. Yes our crafty community is awesome! It is a shame that they are helping and not the company though.
I reached out again to the supersale department and attached my video so they can see all the comments. hopefully we will get results.
I had never heard of this sale. I would really be upset if I spent my hard earned money, and things were missing. I’m so sorry this happened to you.
Especially since it was a critical component of the kit.
I emailed Stephanie at Anna Griffin and told her what happened to you. She is very nice and hopefully she will do something for you. Good luck!
You have such kind and generous subscribers/followers. I was so I'mpressed by there positive responses to make things "Right" for you. That says a lot about you too.
@@CelesteBaca-t8b yes my crafty family is awesome !
That can't be right! Surely they check what is sent back before refunding a customer? That's so shocking. They should not be charging $35 dollars for some papers in a box! 😢
That is exactly what I said to my friend. Thank you!
@@CreatedtoCreate It's very shady behaviour from the shop. I honestly think you should complain. They must have known the dies were missing. I'm sure many will think twice about buying after seeing your video!
@@starkell5153 Did you contact them to see if they would make it right? Or offer you a refund on that product?
@@starkell5153 So sorry!
@@Michellemixedmedia The returns are from HSN. THEY are the ones who should be checking - it is NOT the AG company who is not doing their job.
It is very possible that the dies wasn’t placed in the box from the beginning. In the past I have bought two different dies sets and the packaging had never been opened but parts were missing and they were not from A Super Sale. (It was business as usual). Sometime it is from the manufacture and the seller is not familiar with the parts missing. You are bless to have crafting friends that is making it
up for you. Have a bless day
Ida, I'm sorry this happened to you. That is so disappointing, and whoever returned it has stolen the missing items because I'm pretty sure they received a full refund. That's horrible. However, on a positive note, I love the mylar balloon stamp and die set. Tfs! 😎
Looking forward to seeing all the samples of your dies. By coincidence I ordered the same Xmas dies today !
Thank you! They really are beautiful! Too bad their customer service is not as good as their products.
Oh no… I’m so sorry! That’s so wrong! They should be checking boxes on returns..that should have been no more than $5.. knowing it wasn’t a full set. I’d contact them anyway.. maybe they’ll will do something.
Thank you!
That is such bad business. I ordered the Valwntine embossing folders and tried them the day I got them and one was defective. Sent it back very next day for an exchange and still haven't heard from them or nothing. That was back in January. I'm beginning to get leary of ordering anything again. Sorry you had bad experience also.
Anna griffin has horrible customer service. I once ordered something on her regular website that I never received they said they would send another which they sent to an old address. Finally received it like 2 months later and nobody ever apologized. Bad Experience
So sorry my friend!
I disappointed too I order since February 20th and haven't received my package they created lael with ups since March 2nd and that it. I hope I get my complete order. thanks for sharing, I'm sorry. crafty hugs
Reading some of the comments, it really hurts my heart to find out that there are thieves in the crafting community. Not that I should be surprised, though. It's sadly the way of the world now. And how pathetic is the person who makes beautiful hand-made cards for friends from stolen merchandise.
I ordered one time from her super sale and didn’t want to gamble with it…so I choose to not to participate because all sales are final ….. I’d rather spend a little more to make sure I get it…I haven’t had any problems with regular stuff!
Oh nooooo! That is not cool! So this sale must have been for returned items? I was watching thinking, what does she mean it was not opened…lol I would definitely reach out to them because the die is the main component for that finishing school! You still got some amazing items though! I love those edge dies and those fans dies! Enjoy your goodies! Tfs
So sorry sis! Love that a sweet friend is going to bless you with what is missing. Enjoy!
To me what happened to you is so wrong, it's like they know something will be missing, they pack orders all day long, I will never order from them again.
It is wrong, but I do love Anna Griffin products and maybe she doesn't know this is what is happening to her customers.
I heard years ago that some items might be missing, so I never order anything. But this year I took a chance with the sale and everything was there. I’m so sorry that happened to you. Thanks for sharing. ❤
So glad you got everything!
Thank you for your haul video! It was fun to see what you got. I love Anna Griffin and I am always looking for good sales on her products. I’ve been using her products for a few years now and I love them. I was wondering if you’d mind sharing what sale this was as the deals were really good save for the set with the missing die. I was wondering what sake this is and if anybody can take part in it or do you need to be an AGTV member? I missed this one and hadn’t heard about it. Thank you. I enjoy your videos very much!
@@rvmcnurse52 The sale happens once a year I think and she sends an email to her customers. Sign up for her newsletter to get all new information.
@@CreatedtoCreate Thank you!
So sorry that happened to you. I only ordered the empress machines from the sale. One came with a cord that’s not compatible for US machines. Luckily the smaller one had the right cord. Although they say things will be missing, I’d still reach out since the die is a main component. This year was the first time I noticed that the items were returned. In prior years that I’ve purchased, they actually sold new items at deep discount.
Yes, the super sales of Anna Griffin are deceiving. I have bought in the past, and guess what, I too was short and missing things. I have never bought again. The gamble is too great.
@@annelancaster2365 That's why I appreciate this video being made. I would be WAY beyond disappointed. I didn't know about the super sales, but now I know not to bother.
I hope you contacted them about the cutting dies being missing. If embellishments are missing, that has to be expected, but not the very reason a person buys it.
Thank you! They took very good care of me.
I am sorry about your box!!! But I am glad someone is gifting you a set! That is terrible that they re-sell things that are missing the main components. They advertise that a piece or two might be missing. Wrong! I have never ordered from the super sale. I tried to order the suit finishing school set, but I couldn't find the right password for that sale. Now I am glad I couldn't.
Ida I am sorry this has happened to you. It is hard to understand some people. But the rest of your haul was magnificent. TFs Hugs
You should contact Anna and show her what you received and see if she will send you the missing components. It can't hurt to try.
So sorry, that happened to you. 😢
There are no refunds on the super sale.
@Created to Create I get that, but can't they see if they have any of those left and send you the dies?
It looked as though the box was what the customer sent it back in any chance you can see a name?
It just doesn't seem fair or right that you paid all that money and the whole point of the kit was missing. You opened it on camera, so there is the proof you need to show them how much was missing.
I took a gamble and purchased an empress. I got the machine, power cord and most of the plates. Very well worn and cracked A plates and a cupped magnetic one. I knew the risk but it wasn’t worth it. AG was nice enough to send me instructions though, quite happy about that.
Thanks for sharing 🎀 I also was a little disappointed with my order from this years super sale. But, still got a few other good deals, in the end worth the risk I think ❤
My set came with the house die, so if you would like me to send you some die cuts Let me know what card stock you would like and I will send some your way 💕💕
You are too kind! One of the lovely ladies has an extra and is sending it to me. Thank you!
Contact the company ... The dies and at least some embellishments INCLUDED are IMPLIED in the advertisement. Do not just accept this empty box, it shouldn't have been included. They should have blended this with another box. Looks like this one slipped through the cracks.
I would have contacted them and either returned it or got the dies!!! That is soooo wrong!
Great goodies. So sorry that the one set was incomplete. I bet she will try to make it better. Thanks Carla
Not making ant effort so far.
The balloon stamp and die and the purse die set, you said was carnation craft, it actually is crafters Companion
Yes you are right lol!
I enjoy using the CC handbag set
you have a great haul don’t let missing die’s and embellishments spoil your day your work is so amazing I personally love watching and seeing all your creations you are a real artist keep up wonderful work and ideas god bless you lady ❤
Theola
Awww! Thank you!
They didn’t send me the Christmas sentiments impression dies or the hearth easel die. I don’t know what to do, I have contacted Anna griffin and the supersale email. Getting nowhere. 42.00 down the drain.
Yeah I did too and nothing yet. So sorry my friend!
@@CreatedtoCreate not sure if I should contact my credit card company? 42.00 is a lot to just throw away I am so sad
That is a terrific way to do business.
Whoever returned it is very dishonest.
If you call Anna’s customer service they will work with you
Thank you!
Thank you for the share. Sorry about your box.
Hi Ida, some beautiful dies, sorry about Carte Noel, hope who ever took the die and accessories, has some remorse, and knows they did wrong. Over all, you got some great goodies in Haul. Love Tonic Studios
I feel your disappointment. I have purchased on the super sale for several years. I was lucky to receive products with only a few missing pieces... certainly not dies. Hopefully, your contact with the customer service dept was successful despite sales are final /Buyer beware.
Could you tell me where you purchased the crafter companion mylar balloon set?. I love it.
On ebay.
Can I ask where this super sale is?
How did you know when the sale is?
My friend told me and sent me the link.
Where does AG have these sales?
She sends an email if you are signed up to get her news letter by email.
a few years ago I ordered a package of embellishments. The package was full of scrap paper. My last order
That's so awful! So sorry that happen to you.
Oh wow!! Love what you did receive and I like the handbag, love purses❤...but I am so sorry that happened, did you reach out to them about it?
I did and no help from them yet. Thank you my crafty friend!
@@CreatedtoCreate I would send a second email. I believe there is only one person who handles all the customer service. I've sometimes had to send a second email and whenever there's been an issue, they have made it right - no questions asked. They are a very reputable company who cares about their customers.
I am still waiting they left out two items! Two die sets, not one thing missing ENTIRE sets. I am still waiting I contact them once a week.
So sorry my friend!
That's too bad that you didn't receive what you really wanted. From reading the comments looks like there is a generous crafter willing to help you.
Yes our community is the best!
Oh no!!!!! So disappointing...please let Anna G know....
It doesn't seem legal to charge that price for incomplete items. I would definitely lodge a complaint and go higher up the chain of command!! For all you know, it may have been an employee who took the die and embellishments home.
@Martie Rollin, I highly doubt it was any AG employee. As far as legality, it is clearly stated that these are returned items, and could possibly not be first quality or incomplete, so there is no recourse there. These are items that have been returned and not everyone is completely honest and returns everything. With that being said, the AG company is a great organization, and AG herself extremely generous, and throwing around accusations against her employees is uncalled for and offensive. I'm sure a simple phone call or email to customer service letting them know that the main products in the box were missing will result in being sent the missing dies - that's just how the AG company works.
You need to contact the company and tell them. I can't imagine them not helping you.
I did and they haven't responded to my email.
@@CreatedtoCreate I think that is disrespectful and they are cheating you. I wouldn't give up.
That is disappointing for sure. When they say some things may be missing I always assumed they meant from their paper items, such as ephemera and stickers-not dies and kits (the more expensive things).So you know when you’re buying it that it may have been opened and some pieces used to make a sample or something and it is discounted because it is being sold as is-possibly incomplete. Not because it was returned that way by someone. Beautiful things nonetheless.
IMHO that’s just wrong. You might expect some consumable items to be missing but that kit was beyond incomplete especially at the price you paid. I think others have said to contact Anna & I agree with them. Good luck! ❤
I did and so far no help from Anna Griffin. Thank you!
You can’t send it back? Or let them know you didn’t get the die?
I wish I could but there is no refunds when you buy on the super sale.
That's horrible I would let anna know maybe they have one to give you !!!
Oh my goodness what a shame ❤
GOD BLESS YOU BEAUTIFUL LADY IT IS SAD WHAT HAPPENED I FELT BAD CAUSE IT'S HAPPENED TO ME
So sorry my friend!
☹
reply. if you order via HSN you are GUARANTEED exchanges or returns for MISSING items. also, they'll ship COMPLETED replacement before you have chance to return the defective [missing items] ones - that's how much trust HSN has in its customers! must be SAME item exchanged, however. no charge for return, they set up process where all customer need do is place return outdoors for regular postman to pick up! so, i don't understand why this uploader claims that merchant won't accept returns on 'missing parts/items.' HSN has in stock just about everything ANNA G. produces.