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#servicenow SLA | What is a Service-Level Agreement | #servicenow Admin Training
In this video, I will explain SLA and how it works in ServiceNow. In addition, I will go over how SLA configures servicenow. What is an SLA breach, and what is the difference between real and business elapsed time.
Day 1 : Why ServiceNow Needed - • #servicenow Overview ...
Day 2 : Type of ServiceNow User - • #servicenow Instance ...
Day 3 : ServiceNow User , Group & Role - • #servicenow User , Gr...
Day 4 : ServiceNow List & Form View - • #servicenow List & For...
Day 5 : Task Management - • #servicenow Task Manag...
Day 6 : What is a Service-Level Agreement - • #servicenow SLA | Wha...
- ServiceNow Admin Playlist : • ServiceNow System Admi...
- ITSM PlayList : • ServiceNow Basic With ...
- Certification Playlist: • ServiceNow Interview Q...
- ServiceNow Scripting Playlist: • Scripting - ServiceNow
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[@simhareddy1948]

Helpful .. What is the purpose of retroactive start?

[@SnowExpertRohit]

if you have multiple SLA for different condition it will continue with start time