"Have a massive customer that looks the owner or even the manager as friends or family." I couldn't agree more with this statement because relationship definitely matters to the business. Thank you for this, Nick. 🙏
I work in an airport as team leader and while it is hard to build that kind of relationship with our customers, I like to build this kind of bond with my team. In return they are motivated to rise above the obstacles of the industry and provide the type of the quality of service that comes from the heart! This permits us to get returning customers who we then get to build a relationship with.But while the business focus discussed in this video isn’t set on our type of demographic, we always strive for our customers to return to our restaurants.
Investing in people is key and with the investment of people (Employees) makes employees happy and then essentially happy employees trickle down to happy customers. Is not about just the owner and the manager.
I agree. This applies to family own business like my own. I have Loyal customers who has been coming for 25 years. They have seen me grow up. Making an connection and friendship is what brings customers back.
Definetly true although I have ran a small tourist bar, I was dealing with a flow of different people from all over the world. What I found was your energy & passion for what you do definitely impacts how people feel as a customer. The ambiance, energy & passion draws people in. Making that connection is important & it elevates success!!! Thankyou for sharing your knowledge.
I want to run a bar, but I'm concerned about safety issues. Like what happens when you go to close up late at night, and there's people waiting outside to jump you and stuff like that? Also, what about cash transport...do I need to have a Brinks cash pickup service or something like that?
My 3 criteria is 1 good food 2 fast 3 reasonable Especially for fast non high end restaurant IN N our burger kills it chicken fil A also. So few things make them good fast and reasonable big massive menu is a no good idea
so you’re putting forward this really simple idea : customers will come back if they have a great relationship with the owner. but you’re not suggesting any specific way of doing it and are asking your viewers to do it for you in the comment section? wow that’s really really interesting ... I’m glad I watched this ! 😂
I don’t intend on getting into the restaurant business. I know from experience restaurants should have good food and good service. Restaurants should also treat customers with respect by allowing them to move to a booth right away upon request if they’re available. Restaurants shouldn’t be having you write your name on a waitlist when there are tables available too. I had a bad experience at one of my favorite korean bbq restaurants and it has been poorly managed since the pandemic. One of the waiters asked me to write my name on a waitlist even though the place was empty with no customers and he said he’ll call me when they’re ready. The waiter gave my dad a hard time with moving to a booth. My dad requested to move to a booth and the waiter didn’t allow us to do that right away. The waiter constantly kept telling us to wait outside. My dad got turned off and we decided to take our business to Denny’s where they treat their customers better by allowing customers to move to a booth right away upon request.
So how do I increase customer relationships ? I mean, I will be there pretty much all the time, smiling and chatting. So I'm assuming that that's the key? What can I do when I'm not there. Sorry, I need specifics
I agree 1000% as a GM my core customers have my cell number. We even do things together. Relationship is huge. I lack traffic in my area cause it is new up coming area. What can I do to get my bar restaurant noticed more?
Hey there! I do agree what u mention in this video... well u know it's been a 3 years now I did open kind typical neplease restaurant ... Where the proper cuisine only serve... but we r located in far from the city... though having some kind problem.... so do u mind suggest me something 5?
Have you guys noticed that : eating out is very difficult and expensive. in an area, typically, you might find an outlet selling pizza, you might sometimes find a restaurant in which meals are quite expensive, and that's it. Here you barely have : very few foods, and they are expensive You can eat almost nothing, Do you guys see ? This model is very inefficient Eating out is nearly impossible Something is definitely missing it is : a restaurant where food keeps changing, food changes every day Chefs also rotate A meal is going to be cheap You get new foods every day. After a period of time : you will have eaten thousands of foods Do you see the difference now ? This model is way better Eating out will finally become possible.
My brother in law started a kitchen on R1600 and a bar on R2000 - yes it is possible... His sales has sky rocketed for the past two months and he has been open for 3 months...
There are no specific actionable items in this video. I can't get my 4 minutes back, but hopefully others see this comment before watching. I hate being negative, but there are people out there who are really trying to learn something and this video takes them away from doing just that.
Hello everyone! My name is Jhonatan ! And I wanted to know who want to help me out with my bar and restaurant.. I haven’t finished cause I missing things . And I don’t want to lose the local business and the effort that I put in ! An everything! Please let me know
"Have a massive customer that looks the owner or even the manager as friends or family." I couldn't agree more with this statement because relationship definitely matters to the business. Thank you for this, Nick. 🙏
I felt that. Have a relationship with your customers. Build the trust. Good communication. I agree that is definitely the most important for me.
I work in an airport as team leader and while it is hard to build that kind of relationship with our customers, I like to build this kind of bond with my team. In return they are motivated to rise above the obstacles of the industry and provide the type of the quality of service that comes from the heart! This permits us to get returning customers who we then get to build a relationship with.But while the business focus discussed in this video isn’t set on our type of demographic, we always strive for our customers to return to our restaurants.
Investing in people is key and with the investment of people (Employees) makes employees happy and then essentially happy employees trickle down to happy customers. Is not about just the owner and the manager.
So true. I always go to the restaurants where I either know a waiter or a manager or even the owner.
I agree. This applies to family own business like my own. I have Loyal customers who has been coming for 25 years. They have seen me grow up. Making an connection and friendship is what brings customers back.
This message is 110% correct! Thank you for sharing and best to you going forward.
Anytime Mike. I think you'll like this article as well - barrestaurantsuccess.com/start-here/
Mike Tatman 🤣😂🤣😂🤣😂🤣😂🤣😂🤣😂
Definetly true although I have ran a small tourist bar, I was dealing with a flow of different people from all over the world. What I found was your energy & passion for what you do definitely impacts how people feel as a customer. The ambiance, energy & passion draws people in. Making that connection is important & it elevates success!!!
Thankyou for sharing your knowledge.
A huge help ♥️
I want to run a bar, but I'm concerned about safety issues. Like what happens when you go to close up late at night, and there's people waiting outside to jump you and stuff like that? Also, what about cash transport...do I need to have a Brinks cash pickup service or something like that?
My 3 criteria is
1 good food
2 fast
3 reasonable
Especially for fast non high end restaurant IN N our burger kills it chicken fil A also. So few things make them good fast and reasonable big massive menu is a no good idea
Same time we agreed last time
so you’re putting forward this really simple idea : customers will come back if they have a great relationship with the owner.
but you’re not suggesting any specific way of doing it and are asking your viewers to do it for you in the comment section? wow that’s really really interesting ... I’m glad I watched this ! 😂
I don’t intend on getting into the restaurant business. I know from experience restaurants should have good food and good service. Restaurants should also treat customers with respect by allowing them to move to a booth right away upon request if they’re available. Restaurants shouldn’t be having you write your name on a waitlist when there are tables available too. I had a bad experience at one of my favorite korean bbq restaurants and it has been poorly managed since the pandemic. One of the waiters asked me to write my name on a waitlist even though the place was empty with no customers and he said he’ll call me when they’re ready. The waiter gave my dad a hard time with moving to a booth. My dad requested to move to a booth and the waiter didn’t allow us to do that right away. The waiter constantly kept telling us to wait outside. My dad got turned off and we decided to take our business to Denny’s where they treat their customers better by allowing customers to move to a booth right away upon request.
The food and service has to be good.
It was a 3 minute video what did you expect?
Nick, good evening to You, please are you still into bars and restaurants
So how do I increase customer relationships ? I mean, I will be there pretty much all the time, smiling and chatting. So I'm assuming that that's the key? What can I do when I'm not there. Sorry, I need specifics
Nick Fosberg joke
Treat them well. Customers are God.
What are the most succesful marketing messages that can creat Trust between Costumer and the restaurent??
barrestaurantsuccess.com/start-here/
Customer Relationship matters a lot... you can expect good amount success...
I've a newly built bar, but I want grow it
I agree 1000% as a GM my core customers have my cell number. We even do things together. Relationship is huge. I lack traffic in my area cause it is new up coming area. What can I do to get my bar restaurant noticed more?
Social media?
Great advice! Thanks
I agree. Relationship is up there with great service and product.
Hey there! I do agree what u mention in this video... well u know it's been a 3 years now I did open kind typical neplease restaurant ... Where the proper cuisine only serve... but we r located in far from the city... though having some kind problem.... so do u mind suggest me something 5?
How successful have you become
thank you so much
Are you currently selling or recommending a specific CRM or loyalty program?
Spot on!
Have you guys noticed that :
eating out is very difficult and expensive.
in an area, typically,
you might find an outlet selling pizza,
you might sometimes find a restaurant in which meals are quite expensive,
and that's it.
Here you barely have : very few foods, and they are expensive
You can eat almost nothing,
Do you guys see ?
This model is very inefficient
Eating out is nearly impossible
Something is definitely missing
it is : a restaurant where food keeps changing, food changes every day
Chefs also rotate
A meal is going to be cheap
You get new foods every day. After a period of time : you will have eaten thousands of foods
Do you see the difference now ?
This model is way better
Eating out will finally become possible.
Thank you D :) Love to here that .
Thanks a lot! That was really helpful!
This video still has a few good points in 2019
So simple..so true..yet no one focuses on that. BINGO ! Now I happen to know why a restaurant nearby my office location makes so vast sales.
Tell me the points to success in bar and restaurant plzzz ididnt understand plzz tell me??
Just watched this, please I need your help sir
I need your help in knowing how to keep the customers
How much does it cost to open a small bar? Is it possible to do it with 20k?
My brother in law started a kitchen on R1600 and a bar on R2000 - yes it is possible... His sales has sky rocketed for the past two months and he has been open for 3 months...
Can you give an example of that marketing message we can send ???
There are no specific actionable items in this video. I can't get my 4 minutes back, but hopefully others see this comment before watching. I hate being negative, but there are people out there who are really trying to learn something and this video takes them away from doing just that.
100% true!!
thank u,,,,
nice borther
The pitch was great... but....
Hello everyone! My name is Jhonatan ! And I wanted to know who want to help me out with my bar and restaurant.. I haven’t finished cause I missing things . And I don’t want to lose the local business and the effort that I put in ! An everything! Please let me know
Soo good marceting and emotional manipulation? Been tjere don thet not rly all thet helpfull.
so the secret is "having a massive customer base that likes you" ? .....hardly a secret WTF
you just wasted
3.5min of my time..
Schmoozem or losem