finally know where and how to put in the anti odor plate! I just got this a couple days ago from Amazon and the instructions were not clear. Also i didn’t realize you can take out the bottom of the litter box and clean it … i thought you had to stick your hand in there! 😄This was a very good video! My cats have not yet used it .
Glad the video helped you out! 😊 The anti-odor plate can definitely be a bit tricky at first, and yes, being able to take the bottom out makes cleaning so much easier! 😄 Is there any other feature you’d like us to show in another video? Let us know, we’d be happy to help!
Mine has never worked from when it came out of the box. Out of country customer no service dept. I asked for a working one. They saud it had a no return policy.
We apologise for the frustration caused and for any misunderstanding about our return policy. If your item hasn’t worked since it arrived, it could fall under our warranty. Please contact us at info@petpawz.com.au with your order number and details about the issue. If it’s a fault covered under warranty, we’ll ensure you receive a working replacement at no additional cost. We’re committed to resolving this for you. Thank you for your patience and for giving us the chance to make it right.
We got ours about a year ago. It works but I have to constantly reset it. Just had to replace the rake. It got bent some type of way. I hope this will fix it.
Hi MrLeroy504! - Sorry to hear about your experience with the Smart Litter Box, if you want to reach out to info@petpawz.com.au someone in our customer service team will be able to assist you with some troubleshooting tips!
I have had my Els automatic cat litter box for 7 months. Mostly, it works ok. Mine has no indication line to show how much litter to use, so I have to guess. Many times I have had to go back in and remove litter because if it's too much the rake can't get through it. Also the rake tends to break up the clumps (and I have used Arm and Hammer hard clumping and now a lightweight litter by them that also claims to be hard clumping) and I have to go in with the provided scooper and remove smaller clumps. I just did a disassembly cleaning today (this is the second time) and that is a major undertaking. I have to watch this video and pause at each step to figure out what to do. But this video is not great either. The instuctions say you aren't supposed to push the door open if it's shut, but the video has you replacing the pan part and putting the foam rubber stoppers back inside while the function has the door closed. So how else are you supposed to do it? Anyway, this pan helps cut down on manual litter box scooping, but doesn't eliminate it. You have to still keep an eye on things. It was supposedly $200 off when I bought it. I really kind of wish I had spent the extra and bought a Litter Robot. But I have this now and will work with it as long as it functions. Also I have 4 cats. My two younger cats use this but I still have to maintain regular litter boxes for the 2 older cats who seem scared of it.
Hi @dorishodge4451, sorry for your experience with our Smart Cat Litter Box - if you would like to get in touch with our customer service team they'll be able to assist you further info@petpawz.com.au
Thank you for getting in touch - if you would like to contact customer service on info@petpawz.com.au they'll be able to assist in troubleshooting with you. - Steph @ PaWz
Hello there! Can you help me figure out how to input all 3 of my cats info on the app? Or maybe you can’t input 3 cats info. Can you let me know if this is possible? Thank you!
Hi Rebecca, Thank you for getting in touch - if you would like to send a quick email over to info@petpawz.com.au our friendly team in customer service will be able to walk you through if this is possible or not.
We’re sorry to hear about your experience and any confusion caused. We’d like to help make things right. Our return policy includes a 30-day money-back guarantee from the date you receive your order. After that period, items can only be returned under warranty. If you believe your return falls within these terms, please email info@petpawz.com.au with your order number and details about your item. Our team will review your request and assist you further. Thank you for your understanding, and we’re here to help.
![Lp. Сердце Вселенной #60 РОЖДЕНИЕ ЛОЛОЛОШКИ [Финал] • Майнкрафт](http://i.ytimg.com/vi/YoR0pAV9FVQ/mqdefault.jpg)
finally know where and how to put in the anti odor plate! I just got this a couple days ago from Amazon and the instructions were not clear. Also i didn’t realize you can take out the bottom of the litter box and clean it … i thought you had to stick your hand in there! 😄This was a very good video! My cats have not yet used it .
Glad the video helped you out! 😊 The anti-odor plate can definitely be a bit tricky at first, and yes, being able to take the bottom out makes cleaning so much easier! 😄 Is there any other feature you’d like us to show in another video? Let us know, we’d be happy to help!
Mine has never worked from when it came out of the box. Out of country customer no service dept. I asked for a working one. They saud it had a no return policy.
We apologise for the frustration caused and for any misunderstanding about our return policy.
If your item hasn’t worked since it arrived, it could fall under our warranty. Please contact us at info@petpawz.com.au with your order number and details about the issue. If it’s a fault covered under warranty, we’ll ensure you receive a working replacement at no additional cost.
We’re committed to resolving this for you. Thank you for your patience and for giving us the chance to make it right.
I am having a syncing issue with the app. Light never flashes to sync
We got ours about a year ago. It works but I have to constantly reset it. Just had to replace the rake. It got bent some type of way. I hope this will fix it.
How are you resetting it
Hi MrLeroy504! - Sorry to hear about your experience with the Smart Litter Box, if you want to reach out to info@petpawz.com.au someone in our customer service team will be able to assist you with some troubleshooting tips!
I have had my Els automatic cat litter box for 7 months. Mostly, it works ok. Mine has no indication line to show how much litter to use, so I have to guess. Many times I have had to go back in and remove litter because if it's too much the rake can't get through it. Also the rake tends to break up the clumps (and I have used Arm and Hammer hard clumping and now a lightweight litter by them that also claims to be hard clumping) and I have to go in with the provided scooper and remove smaller clumps. I just did a disassembly cleaning today (this is the second time) and that is a major undertaking. I have to watch this video and pause at each step to figure out what to do. But this video is not great either. The instuctions say you aren't supposed to push the door open if it's shut, but the video has you replacing the pan part and putting the foam rubber stoppers back inside while the function has the door closed. So how else are you supposed to do it? Anyway, this pan helps cut down on manual litter box scooping, but doesn't eliminate it. You have to still keep an eye on things. It was supposedly $200 off when I bought it. I really kind of wish I had spent the extra and bought a Litter Robot. But I have this now and will work with it as long as it functions. Also I have 4 cats. My two younger cats use this but I still have to maintain regular litter boxes for the 2 older cats who seem scared of it.
Hi @dorishodge4451, sorry for your experience with our Smart Cat Litter Box - if you would like to get in touch with our customer service team they'll be able to assist you further info@petpawz.com.au
Thanks for the information its really helpful
I have the same little box and it stopped cleaning!!? How is that!?😊
Thank you for getting in touch - if you would like to contact customer service on info@petpawz.com.au they'll be able to assist in troubleshooting with you.
- Steph @ PaWz
Hello there! Can you help me figure out how to input all 3 of my cats info on the app? Or maybe you can’t input 3 cats info. Can you let me know if this is possible? Thank you!
Hi Rebecca,
Thank you for getting in touch - if you would like to send a quick email over to info@petpawz.com.au our friendly team in customer service will be able to walk you through if this is possible or not.
Junk. Customer noservice department. Told me no returns
We’re sorry to hear about your experience and any confusion caused. We’d like to help make things right.
Our return policy includes a 30-day money-back guarantee from the date you receive your order. After that period, items can only be returned under warranty. If you believe your return falls within these terms, please email info@petpawz.com.au with your order number and details about your item. Our team will review your request and assist you further.
Thank you for your understanding, and we’re here to help.