What does CUSTOMER SUCCESS do in SaaS? | In Hindi | SaaS Sales | Pratik Pandey
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- Опубліковано 3 жов 2024
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About Video: Customer success is a strategic role that is CRITICAL in B2B SaaS companies (I explain what this is in the video). If you are interested in working in tech, I highly recommend you look into the customer success career path - especially if you are not interested in sales but still wanted to join SaaS.
Hello Everyone, I am Pratik Pandey working in SaaS Sales for the last 6 years. I was unsure about the process when I entered the SaaS sales industry, and was a little scared too. I find out after many trials how I can support and boost the revenue and job module of the entire company with SaaS solutions. Also today, many Indian businesses do not realize the value of introducing automation and software to increase the efficiency of workers and save costs for bringing Indian organizations to the top tier on a global level.
Helped these organizations automate their logistics: LnTecc, Anmol Industries, Shyam Steel, Haldiram's, Dynamic Cables, MP Birla Group, ISGEC Heavy Eng, Daawat Rice, and many more.
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Tags:
Customer Success
Customer Success KPIs
Customer Success Responsibility
SaaS Sales
#SaaSSales #Softwareasaservice #jobinsaassales
Pratik - CS interview questions aap bta skte hai?
Main kaun sa course Karu customer success me abhi customer service me hun
Main abhi customer service me hun mujhe customer success me jana hai kaise karu
Hi Pratik,
There is new function came into SAAS which is customer marketing (advocacy, community, V-O-C). Can you make a video by showing differentiation in both of these terms. Because there is an overlap both of their functionalities are identical.
Where customer marketer fits in and what is the scope og to be part of this role in SAAS.
Also will be great if you can give a suggestion is this role correct choice to make compare to other marketing roles (product marketing, growth marketer)
Great suggestions. Sure I will try to make a video on this.
Being a non IT guy, how can I develop skills to join as a customer success manager
PERCENTAGE kya bataya Bro... Clear samjha Nahi... MRR rate kitna increase hona Chahiye??
Hi pratik,
I work in a company where we provide digital marketing services where the we charge client on monthly basis.....soo will it be called as a saas ??
I am sales executive and do 40-50 calls daily.
No, you are giving service not software. SaaS only stands for Software Services. 😊
@@SaaSyGuy ohh .....it means software created by my company to rent it out to its users and charge them on monthly or yearly basis....??
Yes totally correct. @@FromMechtoTech
SIR CUSTOMER SUCEES MANAGER, WORK FROM HOME MIL SAKTA HAI KYA
CUSTOMER SUCCESS MANAGER OR CUSTOMER SUPPORT EXECUTIVE, YE DONO EK HI TARAH KE POST HAI KYA
Ji ha dono ek hi hai. 😊
@@SaaSyGuy Mtlb isme mujhe koi sales bhi karna hota hai kya
Yeh job ke liye ekdm shaant jagah chahiye hoti hai kya, OR mere ghar ke Paas bhut shor hota hai toh kya main Yeh job kar sakta hun
@@SaaSyGuybhai itni bdi video bnali lekin tumhe ye nhi pta ki customer support executive bilkul different hai customer success manager se... Agr seekhna chahte ho to reply krdena . I'll teach you
@@hardiklakhotiayes do you create videos?
@@hardiklakhotia customer success aur customer support dono m kya difference h
ViaSuccess
ViaSuccess
ViaSuccess