DOWNLOAD: EBR Flow Planner™ - 9 Box Model to Run Your Executive Business Reviews, Retain High-Value Clients & Increase Expansion Revenue - bit.ly/3jlambq
Between the Instagram, UA-cam, email and podcasts it's hard for me to imagine ever missing one of Dan's videos. But just for good measure I'll smash the bell 🔔
I'm a total rookie here with this CSM software stuff, trying to hire a CSM myself for my non-SaaS business. How come Salesforce isn't listed here as "Adoption Management" tool? Isn't that the granddaddy software I keep hearing about. OR, is there a nuanced layer here I should be aware of that SF doesn't fit into and things like Pendo etc do? Any insights would be greatly appreciated!!!
SalesForce is a CRM... not a pure breed Digital Adoption Platform You can use it for communication/etc... But it doesn't make the list www.g2.com/categories/digital-adoption-platform
@@danmartell Thanks for the clarification Dan! Do you have a favorite service-based business CS software (something analogous to the "adoption management" category but for non-SaaS businesses?
DOWNLOAD: EBR Flow Planner™ - 9 Box Model to Run Your Executive Business Reviews, Retain High-Value Clients & Increase Expansion Revenue - bit.ly/3jlambq
There are 8 core tools required for a flawless SaaS Customer Success system. Here are the best tech tools I recommend using in your business.
Dan, you gained organically 1 follower, amazing content and value!
But why don't you use GHL for alot of these tasks?
CES- Customer Effort Score. (5.22)
Between the Instagram, UA-cam, email and podcasts it's hard for me to imagine ever missing one of Dan's videos. But just for good measure I'll smash the bell 🔔
Thanks Jamie!
Great Video Dan, Really helpfull
I have just started following you!
Great video! Just curious, why aren t you a fan of Gainsight? Thanks, Carolina
Awesome video!
What are your thoughts on having a help centre that uses photos vs video for how to's?
I'm a total rookie here with this CSM software stuff, trying to hire a CSM myself for my non-SaaS business. How come Salesforce isn't listed here as "Adoption Management" tool? Isn't that the granddaddy software I keep hearing about. OR, is there a nuanced layer here I should be aware of that SF doesn't fit into and things like Pendo etc do? Any insights would be greatly appreciated!!!
SalesForce is a CRM... not a pure breed Digital Adoption Platform
You can use it for communication/etc...
But it doesn't make the list
www.g2.com/categories/digital-adoption-platform
@@danmartell Thanks for the clarification Dan! Do you have a favorite service-based business CS software (something analogous to the "adoption management" category but for non-SaaS businesses?
You need tl;dv that’s for sure
ViaSuccess
more videos on Customer Success and Renewals please.😃
More to come!
Great video Dan. You are the man.
Thanks Andrew. You are!